Call 34972178299600860 2026-07-02 · Sajal Bhaskar · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was shut down by the customer before any revalidation of product, quantity, or location could be attempted.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead asking 'Do you have any requirement for steel...?' which is a cold call opening.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer stated they had no requirement before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Alright. Okay.
Summary
The agent called a contact at 'Piplani Traders'. The agent asked if there was a requirement for steel, and the customer immediately replied 'No, not right now'. The agent accepted this and ended the call.
Coaching
For a customer-led call, your opening must acknowledge their platform inquiry to build context, instead of asking if they have a requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, instead asking 'Do you have any requirement for steel...?' which is a cold call opening. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was shut down by the customer before any revalidation of product, quantity, or location could be attempted. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer stated they had no requirement before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a stage where price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Alright. Okay. The agent correctly ended the call after the customer stated no requirement, thus avoiding any unnecessary pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.798 heavy | 7.5s | 1.9s | 40.6s | 2.9s | 232.0 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello, is this Mehul ji speaking?
हेलो, ये मेहुल जी बात कर रहे हैं?
customer
3.3s
Yes.
जी।
agent
4.3s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.8s
Yes, brother.
जी भैया।
agent
7.6s
Do you have any requirement for steel in this Piplani Traders?
आपका ये पिपलानी ट्रेडर्स में कोई requirement है क्या steel का?
customer
10.8s
No, not right now.
ना, अभी नहीं है।
agent
11.8s
Not right now?
अभी नहीं है?
customer
12.4s
Not right now.
अभी नहीं।
agent
12.9s
Alright. Okay.
ठीक है। ओके।