{
  "ucid": "34972178299600860",
  "call_date": "2026-07-02",
  "start_time": "2026-07-02 18:10:08",
  "end_time": "2026-07-02 18:10:58",
  "duration_sec": 50,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAadc67c0d1d9d0f7e11075782379ff013.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 23,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1982\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"4d87b97bba5faabe469613d619bcc665/14202626033563511091\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हाकल।\",\"channel\":0,\"start\":0,\"end\":0.599875},{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":0.999875,\"end\":1.799875},{\"transcript\":\"है हैलो ये मेहुल जी बात कर ।\",\"channel\":0,\"start\":2.999875,\"end\":4.799875},{\"transcript\":\"जी जी एस डब्ल्यू वॅन से बात कर रहा था नमसका ा\",\"channel\":0,\"start\":6.999875,\"end\":9.999875},{\"transcript\":\"या हया।\",\"channel\":1,\"start\":7.999875,\"end\":12.199875},{\"transcript\":\"हा आपका ये प्लानि ट्रेड्श में कोई रेक्विरेमेंट है क्या स्टील हा।\",\"channel\":0,\"start\":11.999875,\"end\":15.799875},{\"transcript\":\"हा ना भया मीडम।\",\"channel\":1,\"start\":16.199875,\"end\":17.599875},{\"transcript\":\"हा  अभी नहीं है।\",\"channel\":0,\"start\":18.199875,\"end\":19.199875},{\"transcript\":\"अा अभी ना।\",\"channel\":1,\"start\":18.999875,\"end\":20.189875},{\"transcript\":\"ओक ठीक है ओके ओके।\",\"channel\":0,\"start\":19.399875,\"end\":20.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178299600860,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178299600860,\"CallDate\":\"2026-07-02\",\"StartTime\":\"2026-07-02 18:10:08\",\"EndTime\":\"2026-07-02 18:10:58\",\"CallDuration\":\"00:00:50\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Sajal Bhaskar\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAadc67c0d1d9d0f7e11075782379ff013.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-02\",\"CallStartTime\":\"2026-07-02 18:10:08\",\"CallEndTime\":\"2026-07-02 18:10:58\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178299600860__DIAadc67c0d1d9d0f7e11075782379ff013.mp3",
  "audio_bytes": 70200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 10,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 23.4,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, is this Mehul ji speaking?   (हेलो, ये मेहुल जी बात कर रहे हैं?)\n[3s] CUSTOMER: Yes.   (जी।)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[7s] CUSTOMER: Yes, brother.   (जी भैया।)\n[8s] AGENT: Do you have any requirement for steel in this Piplani Traders?   (आपका ये पिपलानी ट्रेडर्स में कोई requirement है क्या steel का?)\n[11s] CUSTOMER: No, not right now.   (ना, अभी नहीं है।)\n[12s] AGENT: Not right now?   (अभी नहीं है?)\n[12s] CUSTOMER: Not right now.   (अभी नहीं।)\n[13s] AGENT: Alright. Okay.   (ठीक है। ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, your opening must acknowledge their platform inquiry to build context, instead of asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact at 'Piplani Traders'. The agent asked if there was a requirement for steel, and the customer immediately replied 'No, not right now'. The agent accepted this and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not acknowledge a platform submission, instead asking 'Do you have any requirement for steel...?' which is a cold call opening.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was shut down by the customer before any revalidation of product, quantity, or location could be attempted.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer stated they had no requirement before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to a stage where price or timeline could be discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Alright. Okay.\", \"comment\": \"The agent correctly ended the call after the customer stated no requirement, thus avoiding any unnecessary pitching.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a customer-led call, your opening must acknowledge their platform inquiry to build context, instead of asking if they have a requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact at 'Piplani Traders'. The agent asked if there was a requirement for steel, and the customer immediately replied 'No, not right now'. The agent accepted this and ended the call.\"}",
  "error": null,
  "latency_ms": 26233,
  "input_tokens": 2812,
  "output_tokens": 604,
  "created_at": "2026-09-03 09:24:25",
  "sentiment": "negative",
  "sentiment_score": -0.357,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.798,
  "agent_talk_sec": 7.5,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 40.6,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 232.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 29,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178299600860",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.51,
      "end_s": 2.9,
      "text_en": "Hello, is this Mehul ji speaking?",
      "text_native": "हेलो, ये मेहुल जी बात कर रहे हैं?"
    },
    {
      "ucid": "34972178299600860",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.26,
      "end_s": 3.56,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "34972178299600860",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.26,
      "end_s": 6.06,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "34972178299600860",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.26,
      "text_en": "Yes, brother.",
      "text_native": "जी भैया।"
    },
    {
      "ucid": "34972178299600860",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.56,
      "end_s": 10.5,
      "text_en": "Do you have any requirement for steel in this Piplani Traders?",
      "text_native": "आपका ये पिपलानी ट्रेडर्स में कोई requirement है क्या steel का?"
    },
    {
      "ucid": "34972178299600860",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.56,
      "text_en": "No, not right now.",
      "text_native": "ना, अभी नहीं है।"
    },
    {
      "ucid": "34972178299600860",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.84,
      "end_s": 12.26,
      "text_en": "Not right now?",
      "text_native": "अभी नहीं है?"
    },
    {
      "ucid": "34972178299600860",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.36,
      "end_s": 12.76,
      "text_en": "Not right now.",
      "text_native": "अभी नहीं।"
    },
    {
      "ucid": "34972178299600860",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.86,
      "end_s": 13.86,
      "text_en": "Alright. Okay.",
      "text_native": "ठीक है। ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178299600860",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a platform submission, instead asking 'Do you have any requirement for steel...?' which is a cold call opening."
    },
    {
      "ucid": "34972178299600860",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was shut down by the customer before any revalidation of product, quantity, or location could be attempted."
    },
    {
      "ucid": "34972178299600860",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer stated they had no requirement before any discovery questions could be asked."
    },
    {
      "ucid": "34972178299600860",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to a stage where price or timeline could be discussed."
    },
    {
      "ucid": "34972178299600860",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Alright. Okay.",
      "comment": "The agent correctly ended the call after the customer stated no requirement, thus avoiding any unnecessary pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}