{ "ucid": "34972178299581510", "call_date": "2026-07-02", "start_time": "2026-07-02 18:06:55", "end_time": "2026-07-02 18:14:27", "duration_sec": 452, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "Onboarded", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf5e18900528566cc14a534a950380239.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 258, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"15687\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"b7a15a322594c389d143654ea2d045b6/9579501916936805552\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 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required\",\"channel\":1,\"start\":25.599875,\"end\":28.599875},{\"transcript\":\"about nineteen times\",\"channel\":0,\"start\":29.599875,\"end\":30.999875},{\"transcript\":\"oh yes sixteen mm plus\",\"channel\":1,\"start\":31.399875,\"end\":33.999875},{\"transcript\":\"six sixteen and hundred sir and sir what is the dimension is it fifteen hundred by sixty double zero\",\"channel\":0,\"start\":33.599875,\"end\":39.399875},{\"transcript\":\"six three double zero by fifteen hundred yes\",\"channel\":1,\"start\":39.599875,\"end\":43.799875},{\"transcript\":\"fifteen hundred sixty double zero nineteen ten c requiring plus eleven right\",\"channel\":0,\"start\":43.399875,\"end\":48.599875},{\"transcript\":\"okay is there any niche preference like is it a joke too much requirement or\",\"channel\":0,\"start\":49.999875,\"end\":54.999875},{\"transcript\":\"just a play only required\",\"channel\":1,\"start\":53.599875,\"end\":55.199875},{\"transcript\":\"okay jump to only now\",\"channel\":0,\"start\":55.399875,\"end\":56.999875},{\"transcript\":\"please w require\",\"channel\":1,\"start\":55.599875,\"end\":56.399875},{\"transcript\":\"okay okay so sir we have our stockyard in whitefield right so i can give you competitive rate over this okay i'll\",\"channel\":0,\"start\":57.199875,\"end\":65.799875},{\"transcript\":\"okay what is the price right now what is the price\",\"channel\":1,\"start\":64.399875,\"end\":66.799875},{\"transcript\":\"don't tell me i will second let you know if you are telling this you\",\"channel\":1,\"start\":67.199875,\"end\":70.599875},{\"transcript\":\"or in\",\"channel\":0,\"start\":67.599875,\"end\":68.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":71.799875,\"end\":73.199875},{\"transcript\":\"i need immediate price\",\"channel\":1,\"start\":72.199875,\"end\":73.199875},{\"transcript\":\"i am letting you know sir right away i am letting you know right\",\"channel\":0,\"start\":73.399875,\"end\":77.399875},{\"transcript\":\"i am watching see many two to three days you people will take and our time will be going like anything better we will take here only no you need to confirm me\",\"channel\":1,\"start\":74.399875,\"end\":83.599875},{\"transcript\":\"mm\",\"channel\":0,\"start\":82.399875,\"end\":83.399875},{\"transcript\":\"emulator so that only we can confirm the\",\"channel\":1,\"start\":83.799875,\"end\":86.599875},{\"transcript\":\"okay sir let me tell you the rate right away okay i say sir instantly on call\",\"channel\":0,\"start\":87.799875,\"end\":93.599875},{\"transcript\":\"instant i wanted\",\"channel\":1,\"start\":88.999875,\"end\":90.199875},{\"transcript\":\"so my prices uh\",\"channel\":0,\"start\":93.799875,\"end\":96.199875},{\"transcript\":\"for sixteen fifteen hundred it is a fifty nine two fifty\",\"channel\":0,\"start\":97.399875,\"end\":101.599875},{\"transcript\":\"fifty nine\",\"channel\":1,\"start\":103.199875,\"end\":103.999875},{\"transcript\":\"fifty nine two fifty\",\"channel\":0,\"start\":104.199875,\"end\":105.599875},{\"transcript\":\"five nine two fifty\",\"channel\":1,\"start\":105.999875,\"end\":107.399875},{\"transcript\":\"yeah yeah\",\"channel\":0,\"start\":107.799875,\"end\":108.599875},{\"transcript\":\"jw\",\"channel\":1,\"start\":109.199875,\"end\":110.399875},{\"transcript\":\"that is yeah j s w make x whitefield\",\"channel\":0,\"start\":109.599875,\"end\":112.999875},{\"transcript\":\"there is the transportation from there to our office is around how much it would cost\",\"channel\":1,\"start\":115.999875,\"end\":121.199875},{\"transcript\":\"transportation costs\",\"channel\":0,\"start\":122.199875,\"end\":123.799875},{\"transcript\":\"ah\",\"channel\":1,\"start\":124.399875,\"end\":124.999875},{\"transcript\":\"uh sir transportation i think if that would be three fifty to four fifty per macron if it's city to city really\",\"channel\":0,\"start\":125.399875,\"end\":135.199875},{\"transcript\":\"ah ah\",\"channel\":1,\"start\":135.999875,\"end\":136.999875},{\"transcript\":\"i'm thinking its your location in bangalore itself then they charge around three fifty to four fifty per ton\",\"channel\":0,\"start\":137.799875,\"end\":145.399875},{\"transcript\":\"ah\",\"channel\":1,\"start\":141.799875,\"end\":142.399875},{\"transcript\":\"near about\",\"channel\":0,\"start\":146.799875,\"end\":149.999875},{\"transcript\":\"landing cost if it around sixty one rupees\",\"channel\":1,\"start\":149.799875,\"end\":153.599875},{\"transcript\":\"here we are\",\"channel\":1,\"start\":155.399875,\"end\":156.199875},{\"transcript\":\"mm hmm\",\"channel\":0,\"start\":155.999875,\"end\":156.599875},{\"transcript\":\"bangalore\",\"channel\":1,\"start\":157.999875,\"end\":158.599875},{\"transcript\":\"you are getting a sixty one lending price right\",\"channel\":0,\"start\":159.999875,\"end\":163.999875},{\"transcript\":\"yeah in your from your prices what you can make best and when you can submit what you can make best and i have more than sixty ton of material actually requirement initially right now from tomorrow\",\"channel\":1,\"start\":164.599875,\"end\":177.199875},{\"transcript\":\"give me tomorrow give me your payment\",\"channel\":1,\"start\":177.599875,\"end\":179.599875},{\"transcript\":\"am ready to do it what is your best\",\"channel\":1,\"start\":179.999875,\"end\":181.599875},{\"transcript\":\"okay okay sir see material i can give you tomorrow you can even go my stockyard and pick the material tomorrow not any sir right sir and for x prices i gave you fifty nine to fifty that will remain the same just transportation i will have to confirm that what we can do best i am saying three fifty to four fifty right it will be below sixty for sure it will be below sixty for sir\",\"channel\":0,\"start\":181.399875,\"end\":208.399875},{\"transcript\":\"no see now if my my different material is of\",\"channel\":1,\"start\":207.199875,\"end\":212.599875},{\"transcript\":\"that\",\"channel\":0,\"start\":211.999875,\"end\":212.999875},{\"transcript\":\"twenty sun right\",\"channel\":1,\"start\":213.199875,\"end\":214.799875},{\"transcript\":\"okay\",\"channel\":0,\"start\":214.999875,\"end\":215.799875},{\"transcript\":\"be late\",\"channel\":1,\"start\":215.399875,\"end\":215.999875},{\"transcript\":\"and\",\"channel\":0,\"start\":217.399875,\"end\":218.199875},{\"transcript\":\"with the three fifty three hundred rupees for car\",\"channel\":1,\"start\":220.999875,\"end\":222.799875},{\"transcript\":\"okay okay\",\"channel\":0,\"start\":224.399875,\"end\":225.399875},{\"transcript\":\"approximately six thousand rupees\",\"channel\":1,\"start\":236.799875,\"end\":238.799875},{\"transcript\":\"uh huh thousand dollars then will be the 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is\",\"channel\":0,\"start\":308.399875,\"end\":311.799875},{\"transcript\":\"okay\",\"channel\":0,\"start\":314.599875,\"end\":315.999875},{\"transcript\":\"please send a hi in whatsapp accordingly i will share you the details\",\"channel\":1,\"start\":316.999875,\"end\":320.599875},{\"transcript\":\"i i did i did sir i already did i already sent you\",\"channel\":0,\"start\":319.399875,\"end\":323.399875},{\"transcript\":\"thank you you send me your company details\",\"channel\":1,\"start\":322.399875,\"end\":324.199875},{\"transcript\":\"yeah\",\"channel\":0,\"start\":324.399875,\"end\":325.399875},{\"transcript\":\"so accordingly we will check it up tomorrow and then we will finalise the order and make\",\"channel\":1,\"start\":324.399875,\"end\":331.399875},{\"transcript\":\"okay i will share you j s w one uh company details for you to make a p o or whatever you are asking it for\",\"channel\":0,\"start\":329.999875,\"end\":338.599875},{\"transcript\":\"already we have taken from g s okay one already\",\"channel\":1,\"start\":337.199875,\"end\":340.599875},{\"transcript\":\"okay\",\"channel\":0,\"start\":339.799875,\"end\":340.399875},{\"transcript\":\"already initiated last time\",\"channel\":1,\"start\":341.599875,\"end\":343.999875},{\"transcript\":\"okay okay\",\"channel\":0,\"start\":344.199875,\"end\":345.399875},{\"transcript\":\"is they don't respond immediately that is the only reason i told you\",\"channel\":1,\"start\":344.799875,\"end\":348.199875},{\"transcript\":\"hello\",\"channel\":0,\"start\":347.799875,\"end\":348.799875},{\"transcript\":\"if you can respond me immediately i can talk to you\",\"channel\":1,\"start\":348.799875,\"end\":351.599875},{\"transcript\":\"awesome\",\"channel\":0,\"start\":349.199875,\"end\":350.399875},{\"transcript\":\"okay so sure sure\",\"channel\":0,\"start\":352.199875,\"end\":353.399875},{\"transcript\":\"they take three to four days thats why\",\"channel\":1,\"start\":352.799875,\"end\":355.199875},{\"transcript\":\"that's\",\"channel\":0,\"start\":353.599875,\"end\":354.399875},{\"transcript\":\"okay then i see you had bad experience in the past like out a weekend so single date you will not\",\"channel\":0,\"start\":356.599875,\"end\":364.599875},{\"transcript\":\"not bad they have done like they will take a premium and then they will take three to they have delivered it is not that they have done some wrong thing but the delay what they make and what is coming\",\"channel\":1,\"start\":362.999875,\"end\":373.399875},{\"transcript\":\"mm hmm\",\"channel\":0,\"start\":373.599875,\"end\":376.199875},{\"transcript\":\"okay got it\",\"channel\":0,\"start\":379.199875,\"end\":380.399875},{\"transcript\":\"okay no issues i will save your number\",\"channel\":1,\"start\":379.799875,\"end\":382.399875},{\"transcript\":\"okay\",\"channel\":0,\"start\":381.199875,\"end\":383.599875},{\"transcript\":\"kindly send your final 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(Sir, Karthik baat kar raha tha, good evening, JSW One se.)\n[16s] CUSTOMER: Uh yeah, tell me sir.\n[17s] AGENT: Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil?\n[21s] CUSTOMER: Oh yes sir. Around 19 ton we required.\n[24s] AGENT: About 19 tons?\n[25s] CUSTOMER: Oh yes sir, 16 mm plates.\n[27s] AGENT: 16 mm plates. And sir what is the dimension? Is it 1500 by 6300?\n[30s] CUSTOMER: Oh, 6300 by 1500.\n[33s] AGENT: 1500, 6300, 19 tons you require in 16 mm, right?\n[37s] CUSTOMER: Hm.\n[38s] AGENT: Okay sir. Any make preference? Like is it a JSW must requirement or\n[41s] CUSTOMER: JSW only required.\n[42s] AGENT: Okay, JSW only right? (Okay, JSW only na?)\n[43s] AGENT: Okay okay okay. So sir we have our stockyard in Whitefield, right? So I can give you competitive rates over this. Okay? I'll\n[48s] CUSTOMER: What is the price right now? What is the price? Don't tell me I will check and let you know. If you are telling this, you please can cut the call.\n[52s] AGENT: No no, I'm letting you know sir right away. I'm letting you know.\n[54s] CUSTOMER: See, it may be two to three days you people will take and our time will be going like anything. Better we will take here only, no? You need to quote for me immediate. So that only we can confirm the things.\n[60s] AGENT: Okay sir, let me tell you the price right away. Okay, I'll say sir instantly on call. Sir my price is uh for 16, 1600, it is a 59,250.\n[106s] CUSTOMER: 59?\n[107s] AGENT: 59,250.\n[108s] CUSTOMER: 5 9 2 5 0.\n[110s] AGENT: Yeah yeah.\n[111s] CUSTOMER: JSW?\n[112s] AGENT: Yeah, JSW make, X-Whitefield.\n[114s] CUSTOMER: X-Whitefield. The transportation from there to our office is around, how much it could cost?\n[118s] AGENT: Oh, transportation cost?\n[120s] CUSTOMER: Ah.\n[120s] AGENT: Uh sir transportation, I think that would be 350 to 450 per metric ton if it's city to city delivery.\n[125s] CUSTOMER: Huh? Huh?\n[126s] AGENT: I'm saying sir if your location in Bangalore itself, then they charge around 350 to 450 per ton. Near about.\n[132s] CUSTOMER: So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel.\n[136s] AGENT: You are getting uh 61 landing price, right?\n[138s] CUSTOMER: No, yeah, in your from your price. What you can make best and when you can submit? What you can make best and I have more than 60 ton of material actually requirement. Initially, right now, from tomorrow, if you can give me tomorrow, immediate payment, I am ready to take. What is your best price?\n[148s] AGENT: Okay okay. Sir, see material I can give you tomorrow. You can even go my stockyard and pick the material tomorrow. Not an issue, right? And for X prices I gave you 59,250. That will remain the same. Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure.\n[161s] CUSTOMER: No, see, now if my my this one material is of 20 tons, right? Be in line, be in line. Let me calculate. With a 350, 300 rupees will consider, okay?\n[168s] AGENT: Okay okay.\n[172s] CUSTOMER: One minute. 20 into 300. Approximately 6000 rupees.\n[177s] AGENT: Hm. 6000 your saying will be the transport, right? Total 20 ton, no? (Hm. 6000 your saying will be the transport, na? Total 20 ton, no?)\n[179s] CUSTOMER: Hm hm hm.\n[181s] AGENT: Yes, yeah. (Haan, yeah.)\n[182s] CUSTOMER: 6000. Can you deliver it tomorrow? Is it ready? JSW only I want. No other\n[185s] AGENT: Yes sir, JSW only. Okay okay, it will be JSW only. And if you want the tomorrow delivery, sir we we'll have to close the order today. I mean I have to raise the PI today. I mean you can make the payment tomorrow, that is fine by me. You can make the payment tomorrow morning, not an issue.\n[194s] CUSTOMER: You give me time, okay? I will confirm with the PO and other things. Okay.\n[197s] AGENT: Okay, in the meanwhile\n[198s] CUSTOMER: You confirm the availability. See, you send me 'hi' in WhatsApp. Kindly make it 58 rupees final and then give me. I am ready to give you 60 ton of material and regularly. Can you make it? Yes. It is a building construction is going on. The structural steel\n[205s] AGENT: Hi on, hm hm.\n[207s] CUSTOMER: Yes, that's why.\n[208s] AGENT: Okay, so I have sent you quote, I have sent you quote\n[209s] CUSTOMER: Tomorrow\n[209s] AGENT: Okay okay, not an issue. I've sent you the quote.\n[211s] CUSTOMER: If it is JSW only, I will collect.\n[212s] AGENT: Yes sir, the material is JSW only. We only deal in JSW, sir.\n[215s] CUSTOMER: Okay, done.\n[216s] AGENT: Okay.\n[218s] CUSTOMER: Please send a hi in WhatsApp, accordingly I'll share\n[220s] AGENT: I did, I did sir. I already did. I already sent you\n[222s] CUSTOMER: Send me your company details. So accordingly we'll take it up tomorrow and then uh we'll finalize the order and\n[226s] AGENT: Okay, I'll share you JSW One uh company details for you to make uh PO or whatever you are asking it for.\n[230s] CUSTOMER: We have taken from JSW One already and we have already initiated last time but that people don't respond immediately. That is the only reason I told you. First thing, if you people can respond me immediately, I can talk to you.\n[237s] AGENT: Okay sir, sure.\n[238s] CUSTOMER: It takes three to four days, that's why.\n[240s] AGENT: Okay sir, I see you had bad experience in the past. But like now sir we can do it in a single day.\n[244s] CUSTOMER: They have done like they will take a payment and then they will take three to four... They have delivered. It is not that they have done some wrong things but the delay what they make and the what they commit is not at all matching.\n[252s] AGENT: Hm.\n[253s] CUSTOMER: That's why.\n[254s] AGENT: Okay, got it sir.\n[255s] CUSTOMER: Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead. Along, confirm me with the quantity. So tomorrow once the payment done, our person will visit there.\n[262s] AGENT: Okay okay, sure sure. You can visit the place itself before making the payment. Go, do the material inspection. After that you are content, only then you can make the payment, okay? Not an issue.\n[270s] CUSTOMER: Yes, yes, yes, 100%. So initially we will do like that because no, uh see now the call you have called, how we can trust each and everything, right?\n[275s] AGENT: Yes sir, exactly. Got it. I got your point, sir.\n[277s] CUSTOMER: That is the only reason. So not an issue. See, it is a process of our company. So we'll make like that, okay?\n[281s] AGENT: Okay sir, definitely.\n[283s] CUSTOMER: Okay.\n[284s] AGENT: Okay.\n[285s] CUSTOMER: Fine, please share all your company details. We'll contact you and final price you share in group.\n[288s] AGENT: Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay?\n[293s] CUSTOMER: Yeah, please sir. Support us with this one. We have", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 82, "connected": 1, "audio_notes": "noisy: The customer seems to be in a moving vehicle, which causes consistent background noise and makes some parts of their speech slightly muffled.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "82 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\"]", "pitch_coaching_note": "Your biggest opportunity is in the opener. For customer-led calls, always start by acknowledging their platform submission to show you've done your homework and value their time.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer requires 19 tons of 16mm HR plates for a construction project in Bangalore, with an urgent need for next-day delivery. The agent confirmed stock availability at the Whitefield yard, provided an ex-works price, and handled a price objection by focusing on the final landed cost. The call ended with the customer agreeing to visit the stockyard and finalize the order upon receiving the final price on WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil?\", \"comment\": \"The agent opened the call as if it were a cold call, failing to acknowledge that the customer had already submitted their requirement on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"16 mm plates... 6300 by 1500... 19 tons you require... JSW only required... if your location in Bangalore itself... if you can give me tomorrow\", \"comment\": \"The agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"It is a building construction is going on... I have more than 60 ton of material actually requirement... Any make preference? Like is it a JSW must requirement or... immediate payment, I am ready to take.\", \"comment\": \"The agent covered 4 of 5 discovery points (end use, monthly volume, brand preference, payment terms), meeting the threshold for a full score.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"Sir my price is uh for 16, 1600, it is a 59,250... if you want the tomorrow delivery, sir we we'll have to close the order today.\", \"comment\": \"The agent provided a specific price, confirmed stock was available for next-day delivery, and attempted to close the order immediately to secure the timeline.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"Yes sir, the material is JSW only. We only deal in JSW, sir.\", \"comment\": \"The agent did not pitch the entire portfolio and correctly reinforced the JSW-only aspect, which was the customer's stated preference.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your biggest opportunity is in the opener. For customer-led calls, always start by acknowledging their platform submission to show you've done your homework and value their time.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel.\", \"response\": \"Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead.\", \"response\": \"Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay?\"}], \"call_summary\": \"The customer requires 19 tons of 16mm HR plates for a construction project in Bangalore, with an urgent need for next-day delivery. The agent confirmed stock availability at the Whitefield yard, provided an ex-works price, and handled a price objection by focusing on the final landed cost. The call ended with the customer agreeing to visit the stockyard and finalize the order upon receiving the final price on WhatsApp.\"}", "error": null, "latency_ms": 28987, "input_tokens": 5041, "output_tokens": 1065, "created_at": "2026-09-03 09:48:37", "sentiment": "positive", "sentiment_score": 0.419, "sentiment_confidence": "high", "pos": 50, "neg": 34, "lex_hits": 76, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.572, "agent_talk_sec": 146.9, "customer_talk_sec": 109.9, "dead_air_sec": 195.2, "longest_monologue_sec": 46.3, "agent_wpm": 216.1, "interruptions": 0, "agent_turns": 41, "customer_turns": 41, "discovery_qs": 19, "words_agent": 529, "words_customer": 591, "monologue_heavy": 0, "turns": [ { "ucid": "34972178299581510", "idx": 0, "speaker": "customer", "start_s": 5.28, "end_s": 5.78, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "34972178299581510", "idx": 1, "speaker": "agent", "start_s": 8.1, "end_s": 8.56, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178299581510", "idx": 2, "speaker": "customer", "start_s": 9.3, "end_s": 9.74, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "34972178299581510", "idx": 3, "speaker": "agent", "start_s": 10.2, "end_s": 11.5, "text_en": "Hello, Rishika Engineers?", "text_native": "Hello, Rishika Engineers?" }, { "ucid": "34972178299581510", "idx": 4, "speaker": "customer", "start_s": 11.9, "end_s": 12.36, "text_en": "Yes sir?", "text_native": "Yes sir?" }, { "ucid": "34972178299581510", "idx": 5, "speaker": "agent", "start_s": 12.78, "end_s": 15.08, "text_en": "Sir, Karthik was speaking, good evening, from JSW One.", "text_native": "Sir, Karthik baat kar raha tha, good evening, JSW One se." }, { "ucid": "34972178299581510", "idx": 6, "speaker": "customer", "start_s": 15.5, "end_s": 16.4, "text_en": "Uh yeah, tell me sir.", "text_native": "Uh yeah, tell me sir." }, { "ucid": "34972178299581510", "idx": 7, "speaker": "agent", "start_s": 16.8, "end_s": 20.8, "text_en": "Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil?", "text_native": "Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil?" }, { "ucid": "34972178299581510", "idx": 8, "speaker": "customer", "start_s": 21.0, "end_s": 23.2, "text_en": "Oh yes sir. Around 19 ton we required.", "text_native": "Oh yes sir. Around 19 ton we required." }, { "ucid": "34972178299581510", "idx": 9, "speaker": "agent", "start_s": 23.7, "end_s": 24.6, "text_en": "About 19 tons?", "text_native": "About 19 tons?" }, { "ucid": "34972178299581510", "idx": 10, "speaker": "customer", "start_s": 25.2, "end_s": 26.7, "text_en": "Oh yes sir, 16 mm plates.", "text_native": "Oh yes sir, 16 mm plates." }, { "ucid": "34972178299581510", "idx": 11, "speaker": "agent", "start_s": 26.9, "end_s": 30.0, "text_en": "16 mm plates. And sir what is the dimension? Is it 1500 by 6300?", "text_native": "16 mm plates. And sir what is the dimension? Is it 1500 by 6300?" }, { "ucid": "34972178299581510", "idx": 12, "speaker": "customer", "start_s": 30.3, "end_s": 32.8, "text_en": "Oh, 6300 by 1500.", "text_native": "Oh, 6300 by 1500." }, { "ucid": "34972178299581510", "idx": 13, "speaker": "agent", "start_s": 33.3, "end_s": 36.5, "text_en": "1500, 6300, 19 tons you require in 16 mm, right?", "text_native": "1500, 6300, 19 tons you require in 16 mm, right?" }, { "ucid": "34972178299581510", "idx": 14, "speaker": "customer", "start_s": 37.2, "end_s": 37.5, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "34972178299581510", "idx": 15, "speaker": "agent", "start_s": 38.1, "end_s": 40.8, "text_en": "Okay sir. Any make preference? Like is it a JSW must requirement or", "text_native": "Okay sir. Any make preference? Like is it a JSW must requirement or" }, { "ucid": "34972178299581510", "idx": 16, "speaker": "customer", "start_s": 40.8, "end_s": 41.8, "text_en": "JSW only required.", "text_native": "JSW only required." }, { "ucid": "34972178299581510", "idx": 17, "speaker": "agent", "start_s": 42.0, "end_s": 42.8, "text_en": "Okay, JSW only right?", "text_native": "Okay, JSW only na?" }, { "ucid": "34972178299581510", "idx": 18, "speaker": "agent", "start_s": 43.4, "end_s": 47.8, "text_en": "Okay okay okay. So sir we have our stockyard in Whitefield, right? So I can give you competitive rates over this. Okay? I'll", "text_native": "Okay okay okay. So sir we have our stockyard in Whitefield, right? So I can give you competitive rates over this. Okay? I'll" }, { "ucid": "34972178299581510", "idx": 19, "speaker": "customer", "start_s": 47.8, "end_s": 52.0, "text_en": "What is the price right now? What is the price? Don't tell me I will check and let you know. If you are telling this, you please can cut the call.", "text_native": "What is the price right now? What is the price? Don't tell me I will check and let you know. If you are telling this, you please can cut the call." }, { "ucid": "34972178299581510", "idx": 20, "speaker": "agent", "start_s": 52.0, "end_s": 53.9, "text_en": "No no, I'm letting you know sir right away. I'm letting you know.", "text_native": "No no, I'm letting you know sir right away. I'm letting you know." }, { "ucid": "34972178299581510", "idx": 21, "speaker": "customer", "start_s": 53.9, "end_s": 59.0, "text_en": "See, it may be two to three days you people will take and our time will be going like anything. Better we will take here only, no? You need to quote for me immediate. So that only we can confirm the things.", "text_native": "See, it may be two to three days you people will take and our time will be going like anything. Better we will take here only, no? You need to quote for me immediate. So that only we can confirm the things." }, { "ucid": "34972178299581510", "idx": 22, "speaker": "agent", "start_s": 59.5, "end_s": 105.8, "text_en": "Okay sir, let me tell you the price right away. Okay, I'll say sir instantly on call. Sir my price is uh for 16, 1600, it is a 59,250.", "text_native": "Okay sir, let me tell you the price right away. Okay, I'll say sir instantly on call. Sir my price is uh for 16, 1600, it is a 59,250." }, { "ucid": "34972178299581510", "idx": 23, "speaker": "customer", "start_s": 106.2, "end_s": 106.8, "text_en": "59?", "text_native": "59?" }, { "ucid": "34972178299581510", "idx": 24, "speaker": "agent", "start_s": 107.0, "end_s": 107.8, "text_en": "59,250.", "text_native": "59,250." }, { "ucid": "34972178299581510", "idx": 25, "speaker": "customer", "start_s": 108.2, "end_s": 109.5, "text_en": "5 9 2 5 0.", "text_native": "5 9 2 5 0." }, { "ucid": "34972178299581510", "idx": 26, "speaker": "agent", "start_s": 109.8, "end_s": 110.3, "text_en": "Yeah yeah.", "text_native": "Yeah yeah." }, { "ucid": "34972178299581510", "idx": 27, "speaker": "customer", "start_s": 110.8, "end_s": 111.3, "text_en": "JSW?", "text_native": "JSW?" }, { "ucid": "34972178299581510", "idx": 28, "speaker": "agent", "start_s": 111.6, "end_s": 113.4, "text_en": "Yeah, JSW make, X-Whitefield.", "text_native": "Yeah, JSW make, X-Whitefield." }, { "ucid": "34972178299581510", "idx": 29, "speaker": "customer", "start_s": 114.2, "end_s": 118.2, "text_en": "X-Whitefield. The transportation from there to our office is around, how much it could cost?", "text_native": "X-Whitefield. The transportation from there to our office is around, how much it could cost?" }, { "ucid": "34972178299581510", "idx": 30, "speaker": "agent", "start_s": 118.2, "end_s": 119.2, "text_en": "Oh, transportation cost?", "text_native": "Oh, transportation cost?" }, { "ucid": "34972178299581510", "idx": 31, "speaker": "customer", "start_s": 119.5, "end_s": 119.8, "text_en": "Ah.", "text_native": "Ah." }, { "ucid": "34972178299581510", "idx": 32, "speaker": "agent", "start_s": 120.2, "end_s": 124.5, "text_en": "Uh sir transportation, I think that would be 350 to 450 per metric ton if it's city to city delivery.", "text_native": "Uh sir transportation, I think that would be 350 to 450 per metric ton if it's city to city delivery." }, { "ucid": "34972178299581510", "idx": 33, "speaker": "customer", "start_s": 124.8, "end_s": 125.3, "text_en": "Huh? Huh?", "text_native": "Huh? Huh?" }, { "ucid": "34972178299581510", "idx": 34, "speaker": "agent", "start_s": 125.8, "end_s": 130.8, "text_en": "I'm saying sir if your location in Bangalore itself, then they charge around 350 to 450 per ton. Near about.", "text_native": "I'm saying sir if your location in Bangalore itself, then they charge around 350 to 450 per ton. Near about." }, { "ucid": "34972178299581510", "idx": 35, "speaker": "customer", "start_s": 131.6, "end_s": 135.8, "text_en": "So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel.", "text_native": "So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel." }, { "ucid": "34972178299581510", "idx": 36, "speaker": "agent", "start_s": 136.2, "end_s": 138.0, "text_en": "You are getting uh 61 landing price, right?", "text_native": "You are getting uh 61 landing price, right?" }, { "ucid": "34972178299581510", "idx": 37, "speaker": "customer", "start_s": 138.2, "end_s": 147.8, "text_en": "No, yeah, in your from your price. What you can make best and when you can submit? What you can make best and I have more than 60 ton of material actually requirement. Initially, right now, from tomorrow, if you can give me tomorrow, immediate payment, I am ready to take. What is your best price?", "text_native": "No, yeah, in your from your price. What you can make best and when you can submit? What you can make best and I have more than 60 ton of material actually requirement. Initially, right now, from tomorrow, if you can give me tomorrow, immediate payment, I am ready to take. What is your best price?" }, { "ucid": "34972178299581510", "idx": 38, "speaker": "agent", "start_s": 148.2, "end_s": 161.2, "text_en": "Okay okay. Sir, see material I can give you tomorrow. You can even go my stockyard and pick the material tomorrow. Not an issue, right? And for X prices I gave you 59,250. That will remain the same. Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure.", "text_native": "Okay okay. Sir, see material I can give you tomorrow. You can even go my stockyard and pick the material tomorrow. Not an issue, right? And for X prices I gave you 59,250. That will remain the same. Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure." }, { "ucid": "34972178299581510", "idx": 39, "speaker": "customer", "start_s": 161.4, "end_s": 167.8, "text_en": "No, see, now if my my this one material is of 20 tons, right? Be in line, be in line. Let me calculate. With a 350, 300 rupees will consider, okay?", "text_native": "No, see, now if my my this one material is of 20 tons, right? Be in line, be in line. Let me calculate. With a 350, 300 rupees will consider, okay?" }, { "ucid": "34972178299581510", "idx": 40, "speaker": "agent", "start_s": 168.0, "end_s": 168.6, "text_en": "Okay okay.", "text_native": "Okay okay." }, { "ucid": "34972178299581510", "idx": 41, "speaker": "customer", "start_s": 171.8, "end_s": 176.2, "text_en": "One minute. 20 into 300. Approximately 6000 rupees.", "text_native": "One minute. 20 into 300. Approximately 6000 rupees." }, { "ucid": "34972178299581510", "idx": 42, "speaker": "agent", "start_s": 176.6, "end_s": 179.2, "text_en": "Hm. 6000 your saying will be the transport, right? Total 20 ton, no?", "text_native": "Hm. 6000 your saying will be the transport, na? Total 20 ton, no?" }, { "ucid": "34972178299581510", "idx": 43, "speaker": "customer", "start_s": 179.2, "end_s": 179.8, "text_en": "Hm hm hm.", "text_native": "Hm hm hm." }, { "ucid": "34972178299581510", "idx": 44, "speaker": "agent", "start_s": 180.6, "end_s": 181.1, "text_en": "Yes, yeah.", "text_native": "Haan, yeah." }, { "ucid": "34972178299581510", "idx": 45, "speaker": "customer", "start_s": 181.8, "end_s": 184.8, "text_en": "6000. Can you deliver it tomorrow? Is it ready? JSW only I want. No other", "text_native": "6000. Can you deliver it tomorrow? Is it ready? JSW only I want. No other" }, { "ucid": "34972178299581510", "idx": 46, "speaker": "agent", "start_s": 184.8, "end_s": 194.0, "text_en": "Yes sir, JSW only. Okay okay, it will be JSW only. And if you want the tomorrow delivery, sir we we'll have to close the order today. I mean I have to raise the PI today. I mean you can make the payment tomorrow, that is fine by me. You can make the payment tomorrow morning, not an issue.", "text_native": "Yes sir, JSW only. Okay okay, it will be JSW only. And if you want the tomorrow delivery, sir we we'll have to close the order today. I mean I have to raise the PI today. I mean you can make the payment tomorrow, that is fine by me. You can make the payment tomorrow morning, not an issue." }, { "ucid": "34972178299581510", "idx": 47, "speaker": "customer", "start_s": 194.2, "end_s": 196.8, "text_en": "You give me time, okay? I will confirm with the PO and other things. Okay.", "text_native": "You give me time, okay? I will confirm with the PO and other things. Okay." }, { "ucid": "34972178299581510", "idx": 48, "speaker": "agent", "start_s": 197.0, "end_s": 197.8, "text_en": "Okay, in the meanwhile", "text_native": "Okay, in the meanwhile" }, { "ucid": "34972178299581510", "idx": 49, "speaker": "customer", "start_s": 197.8, "end_s": 205.2, "text_en": "You confirm the availability. See, you send me 'hi' in WhatsApp. Kindly make it 58 rupees final and then give me. I am ready to give you 60 ton of material and regularly. Can you make it? Yes. It is a building construction is going on. The structural steel", "text_native": "You confirm the availability. See, you send me 'hi' in WhatsApp. Kindly make it 58 rupees final and then give me. I am ready to give you 60 ton of material and regularly. Can you make it? Yes. It is a building construction is going on. The structural steel" }, { "ucid": "34972178299581510", "idx": 50, "speaker": "agent", "start_s": 205.2, "end_s": 206.2, "text_en": "Hi on, hm hm.", "text_native": "Hi on, hm hm." }, { "ucid": "34972178299581510", "idx": 51, "speaker": "customer", "start_s": 206.8, "end_s": 207.5, "text_en": "Yes, that's why.", "text_native": "Yes, that's why." }, { "ucid": "34972178299581510", "idx": 52, "speaker": "agent", "start_s": 207.6, "end_s": 209.0, "text_en": "Okay, so I have sent you quote, I have sent you quote", "text_native": "Okay, so I have sent you quote, I have sent you quote" }, { "ucid": "34972178299581510", "idx": 53, "speaker": "customer", "start_s": 209.0, "end_s": 209.4, "text_en": "Tomorrow", "text_native": "Tomorrow" }, { "ucid": "34972178299581510", "idx": 54, "speaker": "agent", "start_s": 209.4, "end_s": 210.8, "text_en": "Okay okay, not an issue. I've sent you the quote.", "text_native": "Okay okay, not an issue. I've sent you the quote." }, { "ucid": "34972178299581510", "idx": 55, "speaker": "customer", "start_s": 210.8, "end_s": 212.2, "text_en": "If it is JSW only, I will collect.", "text_native": "If it is JSW only, I will collect." }, { "ucid": "34972178299581510", "idx": 56, "speaker": "agent", "start_s": 212.2, "end_s": 214.5, "text_en": "Yes sir, the material is JSW only. We only deal in JSW, sir.", "text_native": "Yes sir, the material is JSW only. We only deal in JSW, sir." }, { "ucid": "34972178299581510", "idx": 57, "speaker": "customer", "start_s": 215.2, "end_s": 215.8, "text_en": "Okay, done.", "text_native": "Okay, done." }, { "ucid": "34972178299581510", "idx": 58, "speaker": "agent", "start_s": 216.4, "end_s": 216.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178299581510", "idx": 59, "speaker": "customer", "start_s": 218.2, "end_s": 220.0, "text_en": "Please send a hi in WhatsApp, accordingly I'll share", "text_native": "Please send a hi in WhatsApp, accordingly I'll share" }, { "ucid": "34972178299581510", "idx": 60, "speaker": "agent", "start_s": 220.0, "end_s": 222.0, "text_en": "I did, I did sir. I already did. I already sent you", "text_native": "I did, I did sir. I already did. I already sent you" }, { "ucid": "34972178299581510", "idx": 61, "speaker": "customer", "start_s": 222.0, "end_s": 225.8, "text_en": "Send me your company details. So accordingly we'll take it up tomorrow and then uh we'll finalize the order and", "text_native": "Send me your company details. So accordingly we'll take it up tomorrow and then uh we'll finalize the order and" }, { "ucid": "34972178299581510", "idx": 62, "speaker": "agent", "start_s": 225.8, "end_s": 229.8, "text_en": "Okay, I'll share you JSW One uh company details for you to make uh PO or whatever you are asking it for.", "text_native": "Okay, I'll share you JSW One uh company details for you to make uh PO or whatever you are asking it for." }, { "ucid": "34972178299581510", "idx": 63, "speaker": "customer", "start_s": 229.8, "end_s": 236.8, "text_en": "We have taken from JSW One already and we have already initiated last time but that people don't respond immediately. That is the only reason I told you. First thing, if you people can respond me immediately, I can talk to you.", "text_native": "We have taken from JSW One already and we have already initiated last time but that people don't respond immediately. That is the only reason I told you. First thing, if you people can respond me immediately, I can talk to you." }, { "ucid": "34972178299581510", "idx": 64, "speaker": "agent", "start_s": 237.2, "end_s": 237.8, "text_en": "Okay sir, sure.", "text_native": "Okay sir, sure." }, { "ucid": "34972178299581510", "idx": 65, "speaker": "customer", "start_s": 237.8, "end_s": 239.2, "text_en": "It takes three to four days, that's why.", "text_native": "It takes three to four days, that's why." }, { "ucid": "34972178299581510", "idx": 66, "speaker": "agent", "start_s": 239.8, "end_s": 244.2, "text_en": "Okay sir, I see you had bad experience in the past. But like now sir we can do it in a single day.", "text_native": "Okay sir, I see you had bad experience in the past. But like now sir we can do it in a single day." }, { "ucid": "34972178299581510", "idx": 67, "speaker": "customer", "start_s": 244.2, "end_s": 251.2, "text_en": "They have done like they will take a payment and then they will take three to four... They have delivered. It is not that they have done some wrong things but the delay what they make and the what they commit is not at all matching.", "text_native": "They have done like they will take a payment and then they will take three to four... They have delivered. It is not that they have done some wrong things but the delay what they make and the what they commit is not at all matching." }, { "ucid": "34972178299581510", "idx": 68, "speaker": "agent", "start_s": 251.8, "end_s": 252.2, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "34972178299581510", "idx": 69, "speaker": "customer", "start_s": 252.8, "end_s": 253.2, "text_en": "That's why.", "text_native": "That's why." }, { "ucid": "34972178299581510", "idx": 70, "speaker": "agent", "start_s": 254.2, "end_s": 255.0, "text_en": "Okay, got it sir.", "text_native": "Okay, got it sir." }, { "ucid": "34972178299581510", "idx": 71, "speaker": "customer", "start_s": 255.2, "end_s": 262.2, "text_en": "Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead. Along, confirm me with the quantity. So tomorrow once the payment done, our person will visit there.", "text_native": "Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead. Along, confirm me with the quantity. So tomorrow once the payment done, our person will visit there." }, { "ucid": "34972178299581510", "idx": 72, "speaker": "agent", "start_s": 262.5, "end_s": 270.2, "text_en": "Okay okay, sure sure. You can visit the place itself before making the payment. Go, do the material inspection. After that you are content, only then you can make the payment, okay? Not an issue.", "text_native": "Okay okay, sure sure. You can visit the place itself before making the payment. Go, do the material inspection. After that you are content, only then you can make the payment, okay? Not an issue." }, { "ucid": "34972178299581510", "idx": 73, "speaker": "customer", "start_s": 270.5, "end_s": 275.0, "text_en": "Yes, yes, yes, 100%. So initially we will do like that because no, uh see now the call you have called, how we can trust each and everything, right?", "text_native": "Yes, yes, yes, 100%. So initially we will do like that because no, uh see now the call you have called, how we can trust each and everything, right?" }, { "ucid": "34972178299581510", "idx": 74, "speaker": "agent", "start_s": 275.2, "end_s": 277.0, "text_en": "Yes sir, exactly. Got it. I got your point, sir.", "text_native": "Yes sir, exactly. Got it. I got your point, sir." }, { "ucid": "34972178299581510", "idx": 75, "speaker": "customer", "start_s": 277.0, "end_s": 281.0, "text_en": "That is the only reason. So not an issue. See, it is a process of our company. So we'll make like that, okay?", "text_native": "That is the only reason. So not an issue. See, it is a process of our company. So we'll make like that, okay?" }, { "ucid": "34972178299581510", "idx": 76, "speaker": "agent", "start_s": 281.2, "end_s": 282.2, "text_en": "Okay sir, definitely.", "text_native": "Okay sir, definitely." }, { "ucid": "34972178299581510", "idx": 77, "speaker": "customer", "start_s": 282.8, "end_s": 283.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178299581510", "idx": 78, "speaker": "agent", "start_s": 284.2, "end_s": 284.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178299581510", "idx": 79, "speaker": "customer", "start_s": 285.2, "end_s": 288.2, "text_en": "Fine, please share all your company details. We'll contact you and final price you share in group.", "text_native": "Fine, please share all your company details. We'll contact you and final price you share in group." }, { "ucid": "34972178299581510", "idx": 80, "speaker": "agent", "start_s": 288.5, "end_s": 292.5, "text_en": "Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay?", "text_native": "Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay?" }, { "ucid": "34972178299581510", "idx": 81, "speaker": "customer", "start_s": 293.2, "end_s": 295.2, "text_en": "Yeah, please sir. Support us with this one. We have", "text_native": "Yeah, please sir. Support us with this one. We have" } ], "steps": [ { "ucid": "34972178299581510", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil?", "comment": "The agent opened the call as if it were a cold call, failing to acknowledge that the customer had already submitted their requirement on the platform." }, { "ucid": "34972178299581510", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "16 mm plates... 6300 by 1500... 19 tons you require... JSW only required... if your location in Bangalore itself... if you can give me tomorrow", "comment": "The agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, location, and timeline." }, { "ucid": "34972178299581510", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 4, "evidence": "It is a building construction is going on... I have more than 60 ton of material actually requirement... Any make preference? Like is it a JSW must requirement or... immediate payment, I am ready to take.", "comment": "The agent covered 4 of 5 discovery points (end use, monthly volume, brand preference, payment terms), meeting the threshold for a full score." }, { "ucid": "34972178299581510", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir my price is uh for 16, 1600, it is a 59,250... if you want the tomorrow delivery, sir we we'll have to close the order today.", "comment": "The agent provided a specific price, confirmed stock was available for next-day delivery, and attempted to close the order immediately to secure the timeline." }, { "ucid": "34972178299581510", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yes sir, the material is JSW only. We only deal in JSW, sir.", "comment": "The agent did not pitch the entire portfolio and correctly reinforced the JSW-only aspect, which was the customer's stated preference." } ], "objections": [ { "ucid": "34972178299581510", "obj_type": "price", "state": "handled", "evidence": "So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel.", "response": "Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure." }, { "ucid": "34972178299581510", "obj_type": "send_price_will_think", "state": "handled", "evidence": "Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead.", "response": "Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay?" } ], "missed_steps": [ "CL1 Opener acknowledges platform submission" ], "objection_phrases_list": [] }