Call 34972178298720960 2026-07-02 · Sajal Bhaskar · 0:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | customer_led (campaign_name:medium) |
Audio: clear: Slight background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any specific fields from a platform submission; they asked a generic prospecting question.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a recent platform submission, instead treating it as a cold call to a long-registered user.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
is there any requirement for steel, mild steel?
Summary
The agent called a customer, Paras Engineering Works, who was registered on the platform. The agent asked if they had a requirement for mild steel. The customer stated they had no requirement at the moment, and the agent politely ended the call.
Coaching
For a customer-led call, open by referencing their recent inquiry on the platform, not by mentioning they've been registered for a long time.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, your Paras Engineering Works has been registered for a long time, is there any requirement for steel, mild steel? The agent did not acknowledge a recent platform submission, instead treating it as a cold call to a long-registered user. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any specific fields from a platform submission; they asked a generic prospecting question. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Alright sir, okay. The call was closed without any discussion of price, stock, or timeline as the customer had no requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | is there any requirement for steel, mild steel? The agent did not pitch any products, so did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.794 heavy | 10.4s | 2.7s | 22.9s | 4.7s | 236.5 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.7s
Hello, am I speaking with Paras Engineering Works?
हॅलो, ये पारस इंजिनिअरिंग वर्क्स से बात कर रहे?
customer
4.1s
Yes.
जी हां।
agent
4.8s
I was calling from JSW One, hello.
JSW One से बात कर रहा था मैं, नमस्कार।
customer
7.3s
Hello.
नमस्कार।
agent
8.3s
Sir, your Paras Engineering Works has been registered for a long time, is there any requirement for steel, mild steel?
अभी सर ये आपका पारस इंजिनिअरिंग वर्क्स काफी टाइम से रजिस्टर्ड है, इसमें कुछ है रिक्वायरमेंट स्टील का, माइल्ड स्टील का?
customer
13.1s
No, not right now, not right now.
नहीं अभी नहीं है, अभी नहीं है।
agent
14.8s
Not right now. Alright sir, okay.
अभी नहीं है। ठीक है सर, ओके।