{
  "ucid": "34972178298720960",
  "call_date": "2026-07-02",
  "start_time": "2026-07-02 15:43:29",
  "end_time": "2026-07-02 15:44:05",
  "duration_sec": 36,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7255cad6594ea95a32892dfe052359d3.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 253,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1518\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"8cf5e5fae437ce9338ec148e44251040/2235078018645541275\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":1,\"start\":0.799875,\"end\":1.799875},{\"transcript\":\"hello you're bharati evening well seva tara\",\"channel\":0,\"start\":2.199875,\"end\":4.999875},{\"transcript\":\"yeah\",\"channel\":1,\"start\":4.999875,\"end\":5.999875},{\"transcript\":\"uh ju one sevat kar radhana sir\",\"channel\":0,\"start\":6.399875,\"end\":8.999875},{\"transcript\":\"that's a\",\"channel\":1,\"start\":9.399875,\"end\":10.399875},{\"transcript\":\"abhitari aapka paras engineering works competence yesterday hai requirement kirza maj tiza\",\"channel\":0,\"start\":10.999875,\"end\":17.199875},{\"transcript\":\"good night evening afternoon\",\"channel\":1,\"start\":16.199875,\"end\":18.189875},{\"transcript\":\"a bine siga tarot\",\"channel\":0,\"start\":18.599875,\"end\":20.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178298720960,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178298720960,\"CallDate\":\"2026-07-02\",\"StartTime\":\"2026-07-02 15:43:29\",\"EndTime\":\"2026-07-02 15:44:05\",\"CallDuration\":\"00:00:36\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Sajal Bhaskar\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7255cad6594ea95a32892dfe052359d3.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-02\",\"CallStartTime\":\"2026-07-02 15:43:29\",\"CallEndTime\":\"2026-07-02 15:44:05\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178298720960__DIA7255cad6594ea95a32892dfe052359d3.mp3",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 21.744,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, am I speaking with Paras Engineering Works?   (हॅलो, ये पारस इंजिनिअरिंग वर्क्स से बात कर रहे?)\n[4s] CUSTOMER: Yes.   (जी हां।)\n[5s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था मैं, नमस्कार।)\n[7s] CUSTOMER: Hello.   (नमस्कार।)\n[8s] AGENT: Sir, your Paras Engineering Works has been registered for a long time, is there any requirement for steel, mild steel?   (अभी सर ये आपका पारस इंजिनिअरिंग वर्क्स काफी टाइम से रजिस्टर्ड है, इसमें कुछ है रिक्वायरमेंट स्टील का, माइल्ड स्टील का?)\n[13s] CUSTOMER: No, not right now, not right now.   (नहीं अभी नहीं है, अभी नहीं है।)\n[15s] AGENT: Not right now. Alright sir, okay.   (अभी नहीं है। ठीक है सर, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Slight background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, open by referencing their recent inquiry on the platform, not by mentioning they've been registered for a long time.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer, Paras Engineering Works, who was registered on the platform. The agent asked if they had a requirement for mild steel. The customer stated they had no requirement at the moment, and the agent politely ended the call.",
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  "latency_ms": 20629,
  "input_tokens": 2846,
  "output_tokens": 639,
  "created_at": "2026-09-03 09:48:15",
  "sentiment": "negative",
  "sentiment_score": -0.357,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.794,
  "agent_talk_sec": 10.4,
  "customer_talk_sec": 2.7,
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  "longest_monologue_sec": 4.7,
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  "customer_turns": 4,
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  "words_customer": 10,
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      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.28,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178298720960",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.66,
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      "text_native": "हॅलो, ये पारस इंजिनिअरिंग वर्क्स से बात कर रहे?"
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      "ucid": "34972178298720960",
      "idx": 2,
      "speaker": "customer",
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      "text_en": "Yes.",
      "text_native": "जी हां।"
    },
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      "ucid": "34972178298720960",
      "idx": 3,
      "speaker": "agent",
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      "text_native": "JSW One से बात कर रहा था मैं, नमस्कार।"
    },
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      "ucid": "34972178298720960",
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      "text_en": "Hello.",
      "text_native": "नमस्कार।"
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      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 13.0,
      "text_en": "Sir, your Paras Engineering Works has been registered for a long time, is there any requirement for steel, mild steel?",
      "text_native": "अभी सर ये आपका पारस इंजिनिअरिंग वर्क्स काफी टाइम से रजिस्टर्ड है, इसमें कुछ है रिक्वायरमेंट स्टील का, माइल्ड स्टील का?"
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      "text_native": "नहीं अभी नहीं है, अभी नहीं है।"
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    {
      "ucid": "34972178298720960",
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      "text_en": "Not right now. Alright sir, okay.",
      "text_native": "अभी नहीं है। ठीक है सर, ओके।"
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      "questions_hit": null,
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    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}