Call 34972178298380140 2026-07-02 · Abdul Ansari · 1:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 30 turns, clean transcript (0% inaudible) | Hindi | 30 | customer_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only validated product/brand and quantity, but missed thickness, width, delivery location, and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about current brands used, but failed to ask about end application, monthly tonnage, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent mentioned a 'cheaper rate' but never committed to a specific price and gave up immediately when the customer objected to payment terms.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
A company was registered from your side in the name of Sainik Traders.
No unnecessary re-pitching
So what do you take in PPGL? I mean, JSW has three brands. JSW Pragati, JSW Colouron Plus, JSW Indradhanush.
Summary
The customer, a trader, confirmed a need for 10 tons of PPGL Indradhanush. The agent attempted to upsell to 40 tons for a better rate but did not provide a specific price. The call ended unsuccessfully when the customer refused the advance payment policy, and the agent did not attempt to handle the objection.
Coaching
When a customer objects to advance payment, don't just state the policy and end the call; explain the benefit (e.g., securing stock/price) or explore if a smaller token advance is possible.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | A company was registered from your side in the name of Sainik Traders. The agent correctly acknowledged the customer's prior registration on the platform. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | how many tons do you need? Agent only validated product/brand and quantity, but missed thickness, width, delivery location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | So what do you take in PPGL? I mean, JSW has three brands. Agent only asked about current brands used, but failed to ask about end application, monthly tonnage, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent mentioned a 'cheaper rate' but never committed to a specific price and gave up immediately when the customer objected to payment terms. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So what do you take in PPGL? I mean, JSW has three brands. JSW Pragati, JSW Colouron Plus, JSW Indradhanush. The agent correctly focused on the relevant product category (PPGL) and did not pitch the entire JSW portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.66 | 30.5s | 15.7s | 71.8s | 4.9s | 348.2 | 0 | 15 | 15 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हॅलो?
agent
2.5s
Hello?
हॅलो?
customer
3.2s
Yes.
हां।
agent
3.7s
Yeah, good afternoon sir. I am Abdul speaking from JSW.
या, गुड आफ्टरनून सर। मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।
customer
6.4s
Yes, brother.
हां जी भैया।
agent
7.3s
How are you, sir?
क्या हाल-चाल है सर?
customer
8.4s
Good, very good.
बढ़िया, बहुत बढ़िया।
agent
9.7s
All good?
सब बढ़िया?
customer
10.6s
Yes.
हां जी।
agent
11.5s
A company was registered from your side in the name of Sainik Traders.
आपके यहां कंपनी रजिस्टर थी सैनिक ट्रेडर्स के नाम से।
customer
13.9s
Yes, brother.
हां जी भैया।
agent
14.8s
So is there any requirement? Need anything?
तो कुछ रिक्वायरमेंट है? कुछ चाहिए?
customer
16.3s
We have a requirement for profile sheets.
प्रोफाइल शीट की रिक्वायरमेंट रहती है हमको।
agent
18.6s
Profile sheet.
प्रोफाइल शीट।
customer
19.7s
Yes.
हां।
agent
20.2s
You would need that in PPGL.
वही पीपीजीएल में चाहिए होगा आपको।
customer
21.8s
Yes, yes.
हां हां।
agent
22.7s
So what do you take in PPGL? I mean, JSW has three brands. JSW Pragati, JSW Colouron Plus, JSW Indradhanush. What do you need, tell me?
तो पीपीजीएल में क्या लेते हैं आप? मतलब जेएसडब्ल्यू का तीन ब्रांड है। जेएसडब्ल्यू प्रगती, जेएसडब्ल्यू कलरऑन प्लस, जेएसडब्ल्यू इंद्रधनुष। आपको क्या लगता है बताइए?
customer
28.1s
Indradhanush.
इंद्रधनुष।
agent
29.1s
Indradhanush. What, how many tons do you need?
इंद्रधनुष। क्या, कितना टन चाहिए आपको?
customer
30.9s
Need 10 tons.
दस टन चाहिए।
agent
32.3s
Take it, take 40 tons, you will get a good rate for 40 tons.
ले लीजिए, ले लीजिए चालीस टन, अच्छा रेट मिल जाएगा आपको चालीस टन।
customer
35.0s
What rate will I get for 40 tons?
चालीस टन क्या रेट मिलेगा?
agent
36.4s
Hmm, if you place an order for 40 tons directly from the plant, you will get cheaper material, it will be a cheaper rate.
हम्म, चालीस टन से सीधा प्लांट से ऑर्डर लगाएंगे तो आपको सस्ता माल मिलेगा, सस्ता रेट पड़ेगा।
customer
39.9s
Hmm. What is the payment option?
हम्म। पेमेंट का ऑप्शन क्या है?
agent
41.4s
The payment option is, if you place a plant order now, you will have to give 20% advance, the remaining 80% later, before material dispatch.
पेमेंट का ऑप्शन है, अभी प्लांट ऑर्डर लगाएंगे तो ट्वेंटी परसेंट एडवांस देना पड़ेगा, बाकी एट्टी परसेंट बाद में, बिफोर मटेरियल डिस्पैच।
customer
45.8s
Advance... No, we, we order from the vehicle that comes, we order first, then give the payment. We have a permanent arrangement from there.
एडवांस... नहीं हम, हम तो जो गाड़ी आती है उससे मंगाते हैं, पहले मंगाते हैं, बाद में पेमेंट देते हैं। हमारा परमानेंट ही वहां से कर रखा है।
agent
50.2s
Oh sir, it's not like that. Tell me, okay, what you're saying is right. We work in a company, in the company. This is the company's policy to take advance.
अरे सर नहीं है। बताइए, ठीक है आपका कहना सही है। हम लोग कंपनी, कंपनी में जॉब करते हैं। ये कंपनी का पॉलिसी है एडवांस लेने के लिए।
customer
54.8s
No, we can't give an advance, sir.
नहीं, एडवांस नहीं दे पाते हैं सर हम।
agent
56.4s
Alright sir, no problem. Okay.
चलिए सर, कोई बात नहीं। ओके।