{ "ucid": "34972178298380140", "call_date": "2026-07-02", "start_time": "2026-07-02 14:46:41", "end_time": "2026-07-02 14:48:39", "duration_sec": 118, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Abdul Ansari", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8d3f9445a2b6f0ffde976873b3b3eddc.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 21, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"5891\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"bde3ec0d5b17b7ada4a47e93dcb5c698/5334297414833762083\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 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(हॅलो?)\n[2s] AGENT: Hello? (हॅलो?)\n[3s] CUSTOMER: Yes. (हां।)\n[4s] AGENT: Yeah, good afternoon sir. I am Abdul speaking from JSW. (या, गुड आफ्टरनून सर। मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।)\n[6s] CUSTOMER: Yes, brother. (हां जी भैया।)\n[7s] AGENT: How are you, sir? (क्या हाल-चाल है सर?)\n[8s] CUSTOMER: Good, very good. (बढ़िया, बहुत बढ़िया।)\n[10s] AGENT: All good? (सब बढ़िया?)\n[11s] CUSTOMER: Yes. (हां जी।)\n[12s] AGENT: A company was registered from your side in the name of Sainik Traders. (आपके यहां कंपनी रजिस्टर थी सैनिक ट्रेडर्स के नाम से।)\n[14s] CUSTOMER: Yes, brother. (हां जी भैया।)\n[15s] AGENT: So is there any requirement? Need anything? (तो कुछ रिक्वायरमेंट है? कुछ चाहिए?)\n[16s] CUSTOMER: We have a requirement for profile sheets. (प्रोफाइल शीट की रिक्वायरमेंट रहती है हमको।)\n[19s] AGENT: Profile sheet. (प्रोफाइल शीट।)\n[20s] CUSTOMER: Yes. (हां।)\n[20s] AGENT: You would need that in PPGL. (वही पीपीजीएल में चाहिए होगा आपको।)\n[22s] CUSTOMER: Yes, yes. (हां हां।)\n[23s] AGENT: So what do you take in PPGL? I mean, JSW has three brands. JSW Pragati, JSW Colouron Plus, JSW Indradhanush. What do you need, tell me? (तो पीपीजीएल में क्या लेते हैं आप? मतलब जेएसडब्ल्यू का तीन ब्रांड है। जेएसडब्ल्यू प्रगती, जेएसडब्ल्यू कलरऑन प्लस, जेएसडब्ल्यू इंद्रधनुष। आपको क्या लगता है बताइए?)\n[28s] CUSTOMER: Indradhanush. (इंद्रधनुष।)\n[29s] AGENT: Indradhanush. What, how many tons do you need? (इंद्रधनुष। क्या, कितना टन चाहिए आपको?)\n[31s] CUSTOMER: Need 10 tons. (दस टन चाहिए।)\n[32s] AGENT: Take it, take 40 tons, you will get a good rate for 40 tons. (ले लीजिए, ले लीजिए चालीस टन, अच्छा रेट मिल जाएगा आपको चालीस टन।)\n[35s] CUSTOMER: What rate will I get for 40 tons? (चालीस टन क्या रेट मिलेगा?)\n[36s] AGENT: Hmm, if you place an order for 40 tons directly from the plant, you will get cheaper material, it will be a cheaper rate. (हम्म, चालीस टन से सीधा प्लांट से ऑर्डर लगाएंगे तो आपको सस्ता माल मिलेगा, सस्ता रेट पड़ेगा।)\n[40s] CUSTOMER: Hmm. What is the payment option? (हम्म। पेमेंट का ऑप्शन क्या है?)\n[41s] AGENT: The payment option is, if you place a plant order now, you will have to give 20% advance, the remaining 80% later, before material dispatch. (पेमेंट का ऑप्शन है, अभी प्लांट ऑर्डर लगाएंगे तो ट्वेंटी परसेंट एडवांस देना पड़ेगा, बाकी एट्टी परसेंट बाद में, बिफोर मटेरियल डिस्पैच।)\n[46s] CUSTOMER: Advance... No, we, we order from the vehicle that comes, we order first, then give the payment. We have a permanent arrangement from there. (एडवांस... नहीं हम, हम तो जो गाड़ी आती है उससे मंगाते हैं, पहले मंगाते हैं, बाद में पेमेंट देते हैं। हमारा परमानेंट ही वहां से कर रखा है।)\n[50s] AGENT: Oh sir, it's not like that. Tell me, okay, what you're saying is right. We work in a company, in the company. This is the company's policy to take advance. (अरे सर नहीं है। बताइए, ठीक है आपका कहना सही है। हम लोग कंपनी, कंपनी में जॉब करते हैं। ये कंपनी का पॉलिसी है एडवांस लेने के लिए।)\n[55s] CUSTOMER: No, we can't give an advance, sir. (नहीं, एडवांस नहीं दे पाते हैं सर हम।)\n[56s] AGENT: Alright sir, no problem. Okay. (चलिए सर, कोई बात नहीं। ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 30, "connected": 1, "audio_notes": "clear: The customer's voice is slightly distant compared to the agent's.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "30 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a customer objects to advance payment, don't just state the policy and end the call; explain the benefit (e.g., securing stock/price) or explore if a smaller token advance is possible.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a trader, confirmed a need for 10 tons of PPGL Indradhanush. The agent attempted to upsell to 40 tons for a better rate but did not provide a specific price. The call ended unsuccessfully when the customer refused the advance payment policy, and the agent did not attempt to handle the objection.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"A company was registered from your side in the name of Sainik Traders.\", \"comment\": \"The agent correctly acknowledged the customer's prior registration on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"how many tons do you need?\", \"comment\": \"Agent only validated product/brand and quantity, but missed thickness, width, delivery location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"So what do you take in PPGL? 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I am Abdul speaking from JSW.", "text_native": "या, गुड आफ्टरनून सर। मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।" }, { "ucid": "34972178298380140", "idx": 4, "speaker": "customer", "start_s": 6.4, "end_s": 7.0, "text_en": "Yes, brother.", "text_native": "हां जी भैया।" }, { "ucid": "34972178298380140", "idx": 5, "speaker": "agent", "start_s": 7.3, "end_s": 8.1, "text_en": "How are you, sir?", "text_native": "क्या हाल-चाल है सर?" }, { "ucid": "34972178298380140", "idx": 6, "speaker": "customer", "start_s": 8.4, "end_s": 9.5, "text_en": "Good, very good.", "text_native": "बढ़िया, बहुत बढ़िया।" }, { "ucid": "34972178298380140", "idx": 7, "speaker": "agent", "start_s": 9.7, "end_s": 10.2, "text_en": "All good?", "text_native": "सब बढ़िया?" }, { "ucid": "34972178298380140", "idx": 8, "speaker": "customer", "start_s": 10.6, "end_s": 11.0, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "34972178298380140", "idx": 9, "speaker": "agent", "start_s": 11.5, "end_s": 13.6, "text_en": "A company was registered from your side in the name of Sainik Traders.", "text_native": "आपके यहां कंपनी रजिस्टर थी सैनिक ट्रेडर्स के नाम से।" }, { "ucid": "34972178298380140", "idx": 10, "speaker": "customer", "start_s": 13.9, "end_s": 14.5, "text_en": "Yes, brother.", "text_native": "हां जी भैया।" }, { "ucid": "34972178298380140", "idx": 11, "speaker": "agent", "start_s": 14.8, "end_s": 15.9, "text_en": "So is there any requirement? Need anything?", "text_native": "तो कुछ रिक्वायरमेंट है? कुछ चाहिए?" }, { "ucid": "34972178298380140", "idx": 12, "speaker": "customer", "start_s": 16.3, "end_s": 18.1, "text_en": "We have a requirement for profile sheets.", "text_native": "प्रोफाइल शीट की रिक्वायरमेंट रहती है हमको।" }, { "ucid": "34972178298380140", "idx": 13, "speaker": "agent", "start_s": 18.6, "end_s": 19.3, "text_en": "Profile sheet.", "text_native": "प्रोफाइल शीट।" }, { "ucid": "34972178298380140", "idx": 14, "speaker": "customer", "start_s": 19.7, "end_s": 20.0, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178298380140", "idx": 15, "speaker": "agent", "start_s": 20.2, "end_s": 21.5, "text_en": "You would need that in PPGL.", "text_native": "वही पीपीजीएल में चाहिए होगा आपको।" }, { "ucid": "34972178298380140", "idx": 16, "speaker": "customer", "start_s": 21.8, "end_s": 22.3, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178298380140", "idx": 17, "speaker": "agent", "start_s": 22.7, "end_s": 27.6, "text_en": "So what do you take in PPGL? I mean, JSW has three brands. JSW Pragati, JSW Colouron Plus, JSW Indradhanush. What do you need, tell me?", "text_native": "तो पीपीजीएल में क्या लेते हैं आप? मतलब जेएसडब्ल्यू का तीन ब्रांड है। जेएसडब्ल्यू प्रगती, जेएसडब्ल्यू कलरऑन प्लस, जेएसडब्ल्यू इंद्रधनुष। आपको क्या लगता है बताइए?" }, { "ucid": "34972178298380140", "idx": 18, "speaker": "customer", "start_s": 28.1, "end_s": 28.8, "text_en": "Indradhanush.", "text_native": "इंद्रधनुष।" }, { "ucid": "34972178298380140", "idx": 19, "speaker": "agent", "start_s": 29.1, "end_s": 30.5, "text_en": "Indradhanush. What, how many tons do you need?", "text_native": "इंद्रधनुष। क्या, कितना टन चाहिए आपको?" }, { "ucid": "34972178298380140", "idx": 20, "speaker": "customer", "start_s": 30.9, "end_s": 31.8, "text_en": "Need 10 tons.", "text_native": "दस टन चाहिए।" }, { "ucid": "34972178298380140", "idx": 21, "speaker": "agent", "start_s": 32.3, "end_s": 34.5, "text_en": "Take it, take 40 tons, you will get a good rate for 40 tons.", "text_native": "ले लीजिए, ले लीजिए चालीस टन, अच्छा रेट मिल जाएगा आपको चालीस टन।" }, { "ucid": "34972178298380140", "idx": 22, "speaker": "customer", "start_s": 35.0, "end_s": 36.1, "text_en": "What rate will I get for 40 tons?", "text_native": "चालीस टन क्या रेट मिलेगा?" }, { "ucid": "34972178298380140", "idx": 23, "speaker": "agent", "start_s": 36.4, "end_s": 39.5, "text_en": "Hmm, if you place an order for 40 tons directly from the plant, you will get cheaper material, it will be a cheaper rate.", "text_native": "हम्म, चालीस टन से सीधा प्लांट से ऑर्डर लगाएंगे तो आपको सस्ता माल मिलेगा, सस्ता रेट पड़ेगा।" }, { "ucid": "34972178298380140", "idx": 24, "speaker": "customer", "start_s": 39.9, "end_s": 41.1, "text_en": "Hmm. What is the payment option?", "text_native": "हम्म। पेमेंट का ऑप्शन क्या है?" }, { "ucid": "34972178298380140", "idx": 25, "speaker": "agent", "start_s": 41.4, "end_s": 45.4, "text_en": "The payment option is, if you place a plant order now, you will have to give 20% advance, the remaining 80% later, before material dispatch.", "text_native": "पेमेंट का ऑप्शन है, अभी प्लांट ऑर्डर लगाएंगे तो ट्वेंटी परसेंट एडवांस देना पड़ेगा, बाकी एट्टी परसेंट बाद में, बिफोर मटेरियल डिस्पैच।" }, { "ucid": "34972178298380140", "idx": 26, "speaker": "customer", "start_s": 45.8, "end_s": 50.2, "text_en": "Advance... No, we, we order from the vehicle that comes, we order first, then give the payment. We have a permanent arrangement from there.", "text_native": "एडवांस... नहीं हम, हम तो जो गाड़ी आती है उससे मंगाते हैं, पहले मंगाते हैं, बाद में पेमेंट देते हैं। हमारा परमानेंट ही वहां से कर रखा है।" }, { "ucid": "34972178298380140", "idx": 27, "speaker": "agent", "start_s": 50.2, "end_s": 54.5, "text_en": "Oh sir, it's not like that. Tell me, okay, what you're saying is right. We work in a company, in the company. This is the company's policy to take advance.", "text_native": "अरे सर नहीं है। बताइए, ठीक है आपका कहना सही है। हम लोग कंपनी, कंपनी में जॉब करते हैं। ये कंपनी का पॉलिसी है एडवांस लेने के लिए।" }, { "ucid": "34972178298380140", "idx": 28, "speaker": "customer", "start_s": 54.8, "end_s": 56.2, "text_en": "No, we can't give an advance, sir.", "text_native": "नहीं, एडवांस नहीं दे पाते हैं सर हम।" }, { "ucid": "34972178298380140", "idx": 29, "speaker": "agent", "start_s": 56.4, "end_s": 57.9, "text_en": "Alright sir, no problem. Okay.", "text_native": "चलिए सर, कोई बात नहीं। ओके।" } ], "steps": [ { "ucid": "34972178298380140", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "A company was registered from your side in the name of Sainik Traders.", "comment": "The agent correctly acknowledged the customer's prior registration on the platform." }, { "ucid": "34972178298380140", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "how many tons do you need?", "comment": "Agent only validated product/brand and quantity, but missed thickness, width, delivery location, and timeline." }, { "ucid": "34972178298380140", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "So what do you take in PPGL? I mean, JSW has three brands.", "comment": "Agent only asked about current brands used, but failed to ask about end application, monthly tonnage, or payment terms." }, { "ucid": "34972178298380140", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent mentioned a 'cheaper rate' but never committed to a specific price and gave up immediately when the customer objected to payment terms." }, { "ucid": "34972178298380140", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "So what do you take in PPGL? I mean, JSW has three brands. JSW Pragati, JSW Colouron Plus, JSW Indradhanush.", "comment": "The agent correctly focused on the relevant product category (PPGL) and did not pitch the entire JSW portfolio." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }