Call 34972178298363572 2026-07-02 · Aditya Pandey · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Marathi | 9 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background conversation on the agent's side throughout the call, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +0/−6
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the five required fields before the customer ended the call.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any of the five discovery questions; the call was terminated by the customer too early.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before any discussion of price, stock, or timeline could occur.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
You had registered on our platform for a steel requirement.
No unnecessary re-pitching
You had registered on our platform for a steel requirement. ... Do you have any urgent requirement now?
Summary
The agent called to follow up on a platform registration from 'Raj Processing Equipment'. After confirming the company name and referencing the registration, the agent asked if there was an urgent requirement. The customer stated they had no requirement and the call ended.
Coaching
Your opening question 'Do you have any urgent requirement now?' makes it very easy for the customer to say 'no' and end the call; instead, try revalidating the specific details from their platform submission to engage them.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had registered on our platform for a steel requirement. Agent correctly referenced the customer's platform activity as the reason for the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the five required fields before the customer ended the call. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the five discovery questions; the call was terminated by the customer too early. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timeline could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | You had registered on our platform for a steel requirement. ... Do you have any urgent requirement now? Agent did not pitch any products and stuck to the context of the inbound lead. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.846 heavy | 9.9s | 1.8s | 31.3s | 8.4s | 224.2 | 0 | 6 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
10.1s
Hello.
agent
10.9s
Hello.
agent
11.8s
Raj Processing Equipment?
customer
13.6s
Yes.
हा.
agent
14.9s
Hello sir, I am Aditya speaking, from JSW One e-commerce.
नमस्कार सर, मी आदित्य बोलतोय, JSW One e-commerce वरून.
agent
18.0s
You had registered on our platform for a steel requirement.
तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, steel requirement साठी.
agent
21.2s
Do you have any urgent requirement now?
आता urgent मध्ये काही requirement आहे का तुमची?
agent
23.0s
I'm calling from JSW One.
JSW One वरून बोलतोय.
customer
24.9s
No requirement.
काही requirement नाही.