{
  "ucid": "34972178298363572",
  "call_date": "2026-07-02",
  "start_time": "2026-07-02 14:43:55",
  "end_time": "2026-07-02 14:44:38",
  "duration_sec": 43,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAde45bd0e4b1acd630d99b229a4a41d57.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 247,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1844\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"37edb6a8c2c5d6329eb6a7b4dab8c6a7/15346566509292794020\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"please sir if it is that already then there is no problem of information telling me telling the person because it is already\",\"channel\":1,\"start\":0,\"end\":7.599875},{\"transcript\":\"hello start processing equipment\",\"channel\":0,\"start\":6.399875,\"end\":9.399875},{\"transcript\":\"because i just wanted to fix the problem of the sharing i wanted to unlock the problem\",\"channel\":1,\"start\":7.799875,\"end\":14.399875},{\"transcript\":\"naata tell me abhika bolte j s w one e commerce baroom\",\"channel\":0,\"start\":11.199875,\"end\":16.199875},{\"transcript\":\"concerned for me sharing by each and every person saying that whatever information is shared will be exactly slimly within the set of people who are planning that\",\"channel\":1,\"start\":14.999875,\"end\":27.999875},{\"transcript\":\"to me aam kya platform aur sir registered ke lia tha team requirement sati aata organ requirement aekha hai kar g sw one road mote kar\",\"channel\":0,\"start\":17.599875,\"end\":26.189875},{\"transcript\":\"will be on night eighteen\",\"channel\":1,\"start\":28.399875,\"end\":29.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178298363572,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178298363572,\"CallDate\":\"2026-07-02\",\"StartTime\":\"2026-07-02 14:43:55\",\"EndTime\":\"2026-07-02 14:44:38\",\"CallDuration\":\"00:00:43\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAde45bd0e4b1acd630d99b229a4a41d57.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-02\",\"CallStartTime\":\"2026-07-02 14:43:55\",\"CallEndTime\":\"2026-07-02 14:44:38\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178298363572__DIAde45bd0e4b1acd630d99b229a4a41d57.mp3",
  "audio_bytes": 90720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 7,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 30.24,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[10s] CUSTOMER: Hello.\n[11s] AGENT: Hello.\n[12s] AGENT: Raj Processing Equipment?\n[14s] CUSTOMER: Yes.   (हा.)\n[15s] AGENT: Hello sir, I am Aditya speaking, from JSW One e-commerce.   (नमस्कार सर, मी आदित्य बोलतोय, JSW One e-commerce वरून.)\n[18s] AGENT: You had registered on our platform for a steel requirement.   (तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, steel requirement साठी.)\n[21s] AGENT: Do you have any urgent requirement now?   (आता urgent मध्ये काही requirement आहे का तुमची?)\n[23s] AGENT: I'm calling from JSW One.   (JSW One वरून बोलतोय.)\n[25s] CUSTOMER: No requirement.   (काही requirement नाही.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation on the agent's side throughout the call, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opening question 'Do you have any urgent requirement now?' makes it very easy for the customer to say 'no' and end the call; instead, try revalidating the specific details from their platform submission to engage them.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a platform registration from 'Raj Processing Equipment'. After confirming the company name and referencing the registration, the agent asked if there was an urgent requirement. The customer stated they had no requirement and the call ended.",
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  "latency_ms": 21228,
  "input_tokens": 2810,
  "output_tokens": 641,
  "created_at": "2026-09-03 09:48:13",
  "sentiment": "negative",
  "sentiment_score": -0.55,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 1,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.846,
  "agent_talk_sec": 9.9,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 31.3,
  "longest_monologue_sec": 8.4,
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  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 37,
  "words_customer": 4,
  "monologue_heavy": 1,
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      "text_native": "Hello."
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      "start_s": 10.87,
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "34972178298363572",
      "idx": 2,
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      "start_s": 11.83,
      "end_s": 13.0,
      "text_en": "Raj Processing Equipment?",
      "text_native": "Raj Processing Equipment?"
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      "idx": 3,
      "speaker": "customer",
      "start_s": 13.56,
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      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
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      "speaker": "agent",
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      "end_s": 17.5,
      "text_en": "Hello sir, I am Aditya speaking, from JSW One e-commerce.",
      "text_native": "नमस्कार सर, मी आदित्य बोलतोय, JSW One e-commerce वरून."
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      "ucid": "34972178298363572",
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      "text_en": "You had registered on our platform for a steel requirement.",
      "text_native": "तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, steel requirement साठी."
    },
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      "ucid": "34972178298363572",
      "idx": 6,
      "speaker": "agent",
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      "end_s": 22.98,
      "text_en": "Do you have any urgent requirement now?",
      "text_native": "आता urgent मध्ये काही requirement आहे का तुमची?"
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      "ucid": "34972178298363572",
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      "speaker": "agent",
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      "text_native": "JSW One वरून बोलतोय."
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      "idx": 8,
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      "start_s": 24.89,
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      "text_en": "No requirement.",
      "text_native": "काही requirement नाही."
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      "step_name": "Opener acknowledges platform submission",
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      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not attempt to revalidate any of the five required fields before the customer ended the call."
    },
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      "ucid": "34972178298363572",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the five discovery questions; the call was terminated by the customer too early."
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    {
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      "evidence": "",
      "comment": "The call ended before any discussion of price, stock, or timeline could occur."
    },
    {
      "ucid": "34972178298363572",
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      "evidence": "You had registered on our platform for a steel requirement. ... Do you have any urgent requirement now?",
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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}