Call 34972178298055280 2026-07-02 · dhruv · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.15
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No details from the customer's submission were read back or revalidated because the agent did not reference the submission.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent treated this as a cold call, asking for a general requirement instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business or potential needs.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
We also do SHS etc., sir. RHS, SHS.
Summary
The agent contacted a customer from an engineering company but failed to acknowledge their prior platform submission, treating it as a cold call. The customer stated they had no immediate requirement but inquired about MS box pipes, which the agent confirmed are available. The call ended without any established need or next steps.
Coaching
When a call is marked as 'customer-led', you must start by acknowledging their platform submission, not by asking for a new requirement from scratch.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent treated this as a cold call, asking for a general requirement instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No details from the customer's submission were read back or revalidated because the agent did not reference the submission. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or potential needs. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended after the customer stated no requirement, so no price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | We also do SHS etc., sir. RHS, SHS. The agent did not unnecessarily re-pitch; he only mentioned other products in direct response to a customer's question. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 14.6s | 7.8s | 42.6s | 3.1s | 275.3 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हॅलो?
agent
2.7s
Hello?
हॅलो?
customer
3.6s
Yes?
हां जी?
agent
4.5s
Uh, Workmode Engineering Private Limited?
अह, Workmode Engineering Private Limited?
customer
6.9s
Yes?
जी?
agent
7.6s
Uh sir, I am speaking from JSW One.
અ સાહેબજી, JSW One થી વાત કરું છું.
customer
9.6s
JSW?
agent
10.4s
JSW One MSME, Jindal Steel Works.
customer
12.8s
Yes, tell me.
जी, बताइए।
agent
14.0s
Yes sir, uh, do you have any requirement in sheet metal, sir?
हां सर, अह शीट मेटल में कुछ रिक्वायरमेंट है सर?
customer
16.7s
Not right now, if something comes up, I will let you know.
अभी तो नहीं है, कुछ आता है तो मैं आपको बताता हूं।
agent
19.1s
Okay sir. If there is anything, please let me know, we also do two-five tons. Let's do at least one transaction.
ठीक है सर। कुछ भी रहेगा प्लीज बताइए, दो पांच टन का भी अपन करते हैं कुछ। एक तो करे एटलीस्ट ट्रांजैक्शन।
customer
22.5s
Okay.
ठीक है।
agent
23.1s
Okay. Okay sir. Thank you.
ओके। ओके सर। थैंक यू।
customer
24.4s
Is it only sheet metal or do you also have MS box pipes?
सिर्फ शीट मेटल ही होता है कि अपना MS का बॉक्स पाइप भी आते हैं अपने पास?
agent
27.3s
We also do SHS etc., sir. RHS, SHS.
SHS वगेरा भी करते हैं सर। RHS, SHS.
customer
29.6s
Okay.
ठीक है।