{
  "ucid": "34972178298055280",
  "call_date": "2026-07-02",
  "start_time": "2026-07-02 13:52:32",
  "end_time": "2026-07-02 13:53:37",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[4s] CUSTOMER: Yes?   (हां जी?)\n[4s] AGENT: Uh, Workmode Engineering Private Limited?   (अह, Workmode Engineering Private Limited?)\n[7s] CUSTOMER: Yes?   (जी?)\n[8s] AGENT: Uh sir, I am speaking from JSW One.   (અ સાહેબજી, JSW One થી વાત કરું છું.)\n[10s] CUSTOMER: JSW?\n[10s] AGENT: JSW One MSME, Jindal Steel Works.\n[13s] CUSTOMER: Yes, tell me.   (जी, बताइए।)\n[14s] AGENT: Yes sir, uh, do you have any requirement in sheet metal, sir?   (हां सर, अह शीट मेटल में कुछ रिक्वायरमेंट है सर?)\n[17s] CUSTOMER: Not right now, if something comes up, I will let you know.   (अभी तो नहीं है, कुछ आता है तो मैं आपको बताता हूं।)\n[19s] AGENT: Okay sir. If there is anything, please let me know, we also do two-five tons. Let's do at least one transaction.   (ठीक है सर। कुछ भी रहेगा प्लीज बताइए, दो पांच टन का भी अपन करते हैं कुछ। एक तो करे एटलीस्ट ट्रांजैक्शन।)\n[22s] CUSTOMER: Okay.   (ठीक है।)\n[23s] AGENT: Okay. Okay sir. Thank you.   (ओके। ओके सर। थैंक यू।)\n[24s] CUSTOMER: Is it only sheet metal or do you also have MS box pipes?   (सिर्फ शीट मेटल ही होता है कि अपना MS का बॉक्स पाइप भी आते हैं अपने पास?)\n[27s] AGENT: We also do SHS etc., sir. RHS, SHS.   (SHS वगेरा भी करते हैं सर। RHS, SHS.)\n[30s] CUSTOMER: Okay.   (ठीक है।)",
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  "call_summary": "The agent contacted a customer from an engineering company but failed to acknowledge their prior platform submission, treating it as a cold call. The customer stated they had no immediate requirement but inquired about MS box pipes, which the agent confirmed are available. The call ended without any established need or next steps.",
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  "created_at": "2026-09-03 09:23:42",
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      "ucid": "34972178298055280",
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
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      "text_native": "અ સાહેબજી, JSW One થી વાત કરું છું."
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      "text_native": "JSW One MSME, Jindal Steel Works."
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      "text_en": "Yes sir, uh, do you have any requirement in sheet metal, sir?",
      "text_native": "हां सर, अह शीट मेटल में कुछ रिक्वायरमेंट है सर?"
    },
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      "ucid": "34972178298055280",
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      "text_native": "अभी तो नहीं है, कुछ आता है तो मैं आपको बताता हूं।"
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      "text_native": "ठीक है सर। कुछ भी रहेगा प्लीज बताइए, दो पांच टन का भी अपन करते हैं कुछ। एक तो करे एटलीस्ट ट्रांजैक्शन।"
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      "text_native": "ठीक है।"
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      "text_en": "Okay. Okay sir. Thank you.",
      "text_native": "ओके। ओके सर। थैंक यू।"
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      "text_native": "सिर्फ शीट मेटल ही होता है कि अपना MS का बॉक्स पाइप भी आते हैं अपने पास?"
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      "text_en": "Okay.",
      "text_native": "ठीक है।"
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      "earned": 0.0,
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      "evidence": "",
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    },
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      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
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      "evidence": "",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We also do SHS etc., sir. RHS, SHS.",
      "comment": "The agent did not unnecessarily re-pitch; he only mentioned other products in direct response to a customer's question."
    }
  ],
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}