{ "ucid": "34972178297498870", "call_date": "2026-07-02", "start_time": "2026-07-02 12:19:48", "end_time": "2026-07-02 12:21:29", "duration_sec": 101, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe1e885d4377cecc4bb688168a394dbe5.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 240, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"3113\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"3f6b4856392e7184698458dac748bde6/12544984098947823052\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":1,\"start\":0.799875,\"end\":1.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":2.799875,\"end\":3.599875},{\"transcript\":\"hello\",\"channel\":1,\"start\":4.599875,\"end\":5.399875},{\"transcript\":\"uh yeah good evening sir karthakur desai from jetto\",\"channel\":0,\"start\":6.199875,\"end\":9.999875},{\"transcript\":\"certainly\",\"channel\":1,\"start\":10.999875,\"end\":11.799875},{\"transcript\":\"uh yes your tripra contact was registered with us so you have any steel requirement currently\",\"channel\":0,\"start\":13.399875,\"end\":18.999875},{\"transcript\":\"perfect\",\"channel\":1,\"start\":16.199875,\"end\":16.999875},{\"transcript\":\"last week i just requested for myself uh she deserved\",\"channel\":1,\"start\":20.599875,\"end\":24.599875},{\"transcript\":\"yeah\",\"channel\":0,\"start\":20.999875,\"end\":21.799875},{\"transcript\":\"at the six okay i believe it was of twenty second\",\"channel\":0,\"start\":24.799875,\"end\":29.599875},{\"transcript\":\"perfect\",\"channel\":1,\"start\":29.799875,\"end\":30.399875},{\"transcript\":\"so what happens is the rate was shared with you right\",\"channel\":0,\"start\":30.199875,\"end\":33.799875},{\"transcript\":\"no i have not received any party\",\"channel\":1,\"start\":34.799875,\"end\":37.399875},{\"transcript\":\"since it was just pyton so the freight was coming great\",\"channel\":0,\"start\":39.999875,\"end\":45.599875},{\"transcript\":\"hmm\",\"channel\":1,\"start\":47.599875,\"end\":48.199875},{\"transcript\":\"so that is why i believe it wasn't didn't work out so i mean should there have any current requirement\",\"channel\":0,\"start\":48.799875,\"end\":55.399875},{\"transcript\":\"for which you might be needing the code\",\"channel\":0,\"start\":56.799875,\"end\":58.799875},{\"transcript\":\"presently\",\"channel\":1,\"start\":56.799875,\"end\":58.399875},{\"transcript\":\"doesn't do nowhere\",\"channel\":1,\"start\":60.199875,\"end\":61.599875},{\"transcript\":\"when when i started now\",\"channel\":1,\"start\":62.999875,\"end\":65.199875},{\"transcript\":\"uh\",\"channel\":0,\"start\":65.199875,\"end\":66.999875},{\"transcript\":\"they give you the right number if anything is there\",\"channel\":1,\"start\":74.599875,\"end\":77.199875},{\"transcript\":\"okay okay sir i will share you my appointment the mobile whatsapp okay you can just drop a requirement yeah 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12:21:29\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178297498870__DIAe1e885d4377cecc4bb688168a394dbe5.mp3", "audio_bytes": 264600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 24, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 88.2, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Uh, yeah, good evening, sir. Karthik here, this side from JSW One.\n[7s] CUSTOMER: Good evening.\n[7s] AGENT: Yeah, this is your official number? Uh, yeah, sir, your Tripura contact was registered with us. So, you have any steel requirement currently?\n[13s] CUSTOMER: Last week I was requested for the HR sheet, HR sheet.\n[15s] AGENT: HR sheet. Okay. I believe it was of 2016. So what happened, sir? The rates were shared with you, right?\n[19s] CUSTOMER: No, I have not received any pricing.\n[22s] AGENT: Okay. I mean, sir, it was for just five tons, so the freight was coming very higher.\n[25s] CUSTOMER: Hm.\n[26s] AGENT: Hm hm. So that is why I believe it wasn't, didn't work out. So, I mean, sir, do you have any current requirement?\n[30s] CUSTOMER: No.\n[31s] AGENT: for which you might be needing the quote?\n[32s] CUSTOMER: No, currently no, sir.\n[35s] CUSTOMER: Rain, rain is very much started now.\n[36s] AGENT: Hm hm. No worries.\n[38s] CUSTOMER: Hm.\n[41s] CUSTOMER: Give me your direct number, if anything is there, I'll get back to you.\n[44s] AGENT: Okay, okay, sir. I'll share you my personal number on WhatsApp, okay? You can just drop a requirement there whenever you have.", "language": "English", "languages": "[\"English\"]", "turn_count": 20, "connected": 1, "audio_notes": "clear: Some background chatter is audible on the agent's side but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "20 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a customer has a recent request in the system, open the call by referencing it directly to show you've done your homework and save them from repeating themselves.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent followed up on a past enquiry. The customer brought up a request for HR sheet from the previous week. The agent explained the order didn't proceed because the freight cost for a small quantity (5 tons) to Tripura was too high. The customer stated they have no current requirement due to the rainy season but requested the agent's number for future needs, which the agent agreed to provide.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a generic 'you have any steel requirement currently?' instead of proactively referencing the customer's recent platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"HR sheet. 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Karthik here, this side from JSW One.", "text_native": "Uh, yeah, good evening, sir. Karthik here, this side from JSW One." }, { "ucid": "34972178297498870", "idx": 4, "speaker": "customer", "start_s": 6.6, "end_s": 7.2, "text_en": "Good evening.", "text_native": "Good evening." }, { "ucid": "34972178297498870", "idx": 5, "speaker": "agent", "start_s": 7.4, "end_s": 12.2, "text_en": "Yeah, this is your official number? Uh, yeah, sir, your Tripura contact was registered with us. So, you have any steel requirement currently?", "text_native": "Yeah, this is your official number? Uh, yeah, sir, your Tripura contact was registered with us. So, you have any steel requirement currently?" }, { "ucid": "34972178297498870", "idx": 6, "speaker": "customer", "start_s": 12.6, "end_s": 14.8, "text_en": "Last week I was requested for the HR sheet, HR sheet.", "text_native": "Last week I was requested for the HR sheet, HR sheet." }, { "ucid": "34972178297498870", "idx": 7, "speaker": "agent", "start_s": 15.2, "end_s": 18.8, "text_en": "HR sheet. Okay. I believe it was of 2016. So what happened, sir? The rates were shared with you, right?", "text_native": "HR sheet. Okay. I believe it was of 2016. So what happened, sir? The rates were shared with you, right?" }, { "ucid": "34972178297498870", "idx": 8, "speaker": "customer", "start_s": 19.1, "end_s": 20.8, "text_en": "No, I have not received any pricing.", "text_native": "No, I have not received any pricing." }, { "ucid": "34972178297498870", "idx": 9, "speaker": "agent", "start_s": 21.5, "end_s": 24.8, "text_en": "Okay. I mean, sir, it was for just five tons, so the freight was coming very higher.", "text_native": "Okay. I mean, sir, it was for just five tons, so the freight was coming very higher." }, { "ucid": "34972178297498870", "idx": 10, "speaker": "customer", "start_s": 25.4, "end_s": 25.8, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "34972178297498870", "idx": 11, "speaker": "agent", "start_s": 26.4, "end_s": 29.8, "text_en": "Hm hm. So that is why I believe it wasn't, didn't work out. So, I mean, sir, do you have any current requirement?", "text_native": "Hm hm. So that is why I believe it wasn't, didn't work out. So, I mean, sir, do you have any current requirement?" }, { "ucid": "34972178297498870", "idx": 12, "speaker": "customer", "start_s": 30.2, "end_s": 30.6, "text_en": "No.", "text_native": "No." }, { "ucid": "34972178297498870", "idx": 13, "speaker": "agent", "start_s": 30.6, "end_s": 32.2, "text_en": "for which you might be needing the quote?", "text_native": "for which you might be needing the quote?" }, { "ucid": "34972178297498870", "idx": 14, "speaker": "customer", "start_s": 32.2, "end_s": 34.2, "text_en": "No, currently no, sir.", "text_native": "No, currently no, sir." }, { "ucid": "34972178297498870", "idx": 15, "speaker": "customer", "start_s": 34.8, "end_s": 36.5, "text_en": "Rain, rain is very much started now.", "text_native": "Rain, rain is very much started now." }, { "ucid": "34972178297498870", "idx": 16, "speaker": "agent", "start_s": 36.5, "end_s": 37.5, "text_en": "Hm hm. No worries.", "text_native": "Hm hm. No worries." }, { "ucid": "34972178297498870", "idx": 17, "speaker": "customer", "start_s": 38.0, "end_s": 38.5, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "34972178297498870", "idx": 18, "speaker": "customer", "start_s": 41.0, "end_s": 43.8, "text_en": "Give me your direct number, if anything is there, I'll get back to you.", "text_native": "Give me your direct number, if anything is there, I'll get back to you." }, { "ucid": "34972178297498870", "idx": 19, "speaker": "agent", "start_s": 44.1, "end_s": 48.8, "text_en": "Okay, okay, sir. I'll share you my personal number on WhatsApp, okay? You can just drop a requirement there whenever you have.", "text_native": "Okay, okay, sir. I'll share you my personal number on WhatsApp, okay? You can just drop a requirement there whenever you have." } ], "steps": [ { "ucid": "34972178297498870", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent opened with a generic 'you have any steel requirement currently?' instead of proactively referencing the customer's recent platform submission." }, { "ucid": "34972178297498870", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 3, "evidence": "HR sheet. 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You can just drop a requirement there whenever you have.", "comment": "The agent did not pitch any products and kept the call focused on the customer's request." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }