34972178296995820 · Call

Call 34972178296995820 2026-07-02 · Aditya Pandey · 3:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	Wrap up time exceeded :0	full conversation 48 turns, clean transcript (0% inaudible)	Marathi	48	customer_led (campaign_name:medium)

Audio: clear: The agent's initial greeting is slightly unclear but has been transcribed based on context.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: SS

3 · Supply

spec_not_available

Customer requested a 1250mm coil to be cut into 200mm length pieces, a service the agent confirmed is not possible.

4 · Sentiment

the CUSTOMER

-0.29

confidence high · +3/−10 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent did not revalidate any of the original requirement's details as the customer stated it was already fulfilled.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Closure with price & timeline The call ended without a price quote or a specific timeline for one, as no active requirement could be established.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.0 pts Discovery (5 Qs, woven naturally) The agent successfully asked about the customer's business segment and current supplier (Tata).

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Uh sir, you had registered on our site, sir, for a steel requirement.

No unnecessary re-pitching

We do CR as well, sir.

Summary

The agent followed up on a web registration, but the customer's requirement was already fulfilled. The customer then inquired about Stainless Steel (which is not offered) and a custom cutting service (200mm length from a coil) that JSW One cannot provide. The call ended without establishing a viable requirement.

Coaching

When a customer's initial requirement is closed, pivot to discover their typical monthly needs for standard products to provide a benchmark quote, even if their immediate interest is a custom service we can't offer.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh sir, you had registered on our site, sir, for a steel requirement. The agent correctly opened by referencing the customer's registration on the JSW One site.
CL2 Revalidate every field	3	fail	0	0.0	The agent did not revalidate any of the original requirement's details as the customer stated it was already fulfilled.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	Other than that, your business is in which segment? The agent successfully asked about the customer's business segment and current supplier (Tata).
CL4 Closure with price & timeline	2	fail	–	0.0	The call ended without a price quote or a specific timeline for one, as no active requirement could be established.
CL5 No unnecessary re-pitching	1	pass	–	1.0	We do CR as well, sir. The agent only mentioned other product categories in direct response to the customer's questions, not as an unnecessary pitch.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.341	41.3s	79.8s	102.9s	5.0s	328.3	0	24	24	12

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

हॅलो.

agent

1.2s

Hello, Sopne saheb?

हॅलो, सोपणे साहेब?

customer

2.1s

Yes?

हां?

agent

2.8s

Uh hello sir, this is Aditya speaking from JSW One e-commerce.

अ नमस्कार साहेब, मी आदित्य बोलतोय JSW One ई-कॉमर्स वरून.

customer

5.6s

Yes, speak.

हां, बोला.

agent

6.6s

Uh sir, you had registered on our site, sir, for a steel requirement. Do you have any urgent requirement now, sir?

अ साहेब तुम्ही आमच्या साईटवर रजिस्टर केलं होतं सर, steel requirement साठी. आता काय urgent requirement आहे का साहेब?

customer

10.7s

Urgent now, it's not urgent now. Last time I had asked for three, 3 mm sheet HR, was it HR?

Urgent आता, आता urgent नाहीये. मला लास्ट टाइम मी मागितलेली तीन, 3 mm sheet HR, HR ची हो?

agent

14.4s

Sir, had you asked for it in sheet form?

सर ते sheet मध्ये मागितली होती का?

customer

15.8s

Yes, in sheet form.

हो, sheet मध्ये.

agent

16.7s

Uh, what was the requirement, sir?

अ काय requirement होती साहेब?

customer

17.7s

Meaning, mine is now closed. I brought that sheet.

म्हणजे झाली माझी आता close. ती आणली मी sheet.

agent

19.6s

Okay. No, will you need anything this month?

ओके. नाही, या month मध्ये काय लागणार आहे तुम्हाला?

customer

21.6s

In this month, I will tell you what is needed. Do you only do MS or also SS?

या month मध्ये सांगतो की तुम्हाला काय लागणार. फक्त MS करता की SS पण करता?

agent

24.0s

We do MS as well.

MS पण करतो आम्ही.

customer

24.8s

Okay.

बरं.

agent

25.2s

We do structural as well.

Structural पण करतो आम्ही.

customer

26.0s

You don't do anything for SS?

SS चं काय करत नाही का?

agent

27.1s

No sir, we don't have SS with us right now.

नाही साहेब, SS मध्ये आता नाही आहे आम्ही आमच्याकडे.

customer

29.1s

Okay.

बरं.

agent

29.7s

Other than that, your business is in which segment? Meaning, which material will you need more? In which segment?

बाकी तुमचा business कोणत्या segment मध्ये आहे? म्हणजे तुम्ही तुम्हाला कोणत्या material जास्त लागणार? कोणत्या segment मध्ये?

customer

33.5s

I need CR, HR, and SS the most.

मला CR, HR आणि SS जास्त लागते.

agent

35.0s

We do CR as well, sir.

आम्ही CR पण करतो साहेब.

customer

35.8s

Yes, I know. But now for CR also, I had a requirement of almost 25 tons, that is now finished. The order is done.

हो, माहित आहे मला. पण आता CR चं पण माझी जवळ जवळ ती 25 टनाची माझी requirement होती, ती आता संपली. झाली order.

agent

40.4s

Okay. Where did you get it from? Meaning, from Tata or what?

ओके. ते कुठून घेतली तुम्ही? म्हणजे Tata वरून की काय?

customer

42.4s

Tata and got it from this one. Now for me, any make works, right? It's not like only Tata?

Tata आणि ह्याचा घेतला. आता मला कोणतं पण चालतो ना make? असं नाही ना की फक्त Tata?

customer

45.6s

No, the make works. No such problem. We just need table top prime material.

नाही, चालतो make. तसं काही प्रॉब्लेम नाही. आम्हाला फक्त काय table top prime material लागतं.

agent

48.4s

Okay. Let's do one thing, sir. I will WhatsApp you on this number of yours. If there is anything, sir, then tell us. We will start the business.

ओके. एक काम करू ना साहेब, मी तुम्हाला आहे ना एकदा हे तुमच्या या नंबरवर WhatsApp करतो. काही पण असेल ना सर, तर सांगा आम्हाला. आम्ही स्टार्ट करूया business.

customer

53.4s

Hmm hmm.

हम्म हम्म.

agent

54.0s

Whatever the quantity, we can do it.

किती पण असेल आम्ही करू, करू शकतो.

customer

55.4s

Yes. Suppose for us, 4 mm, 8 mm, meaning, suppose I took a 1250 coil, yes yes, and I need it cut into 200 mm pieces and packed in a box, can I get it like that?

हां. आम्हाला समजा 4 mm, 8 mm, म्हणजे समजा मी 1250 ची coil घेतली, हो हो, आणि ती मला दोन दोन 200 mm ने मला त्याचे तुकडे पाडून पेटी करून पाहिजे, तसे मिळते?

agent

101.9s

200 mm, you mean you need the length in mm?

200 mm, mm मध्ये तुम्हाला म्हणजे length पाहिजे?

customer

103.4s

Yes. Yes, consider it's 200 mm by 1250. But I will need 5 tons, 10 tons like that. Straight.

हां. हां, 200 mm by 1250 आहे असं पकडा. पण तशी 5 ton, 10 ton लागते. Straight.

agent

107.0s

Okay.

ओके.

customer

107.8s

Hmm hmm. Can we do it like that as well?

हम्म हम्म. तसं पण आपण करताय का?

agent

109.0s

One minute sir, stay on the line. One minute, okay, stay on the line.

एक मिनिट साहेब, लाईनवर रहा. एक मिनिट हा, लाईनवर रहा.

agent

119.0s

Sir, this is not possible on this length.

साहेब, हे possible नाहीये हे ह्या length वर.

customer

120.5s

Huh?

हां?

agent

121.0s

This is not possible for us right now.

हे नाही possible आहे आमच्या आता.

customer

122.4s

Not possible?

Possible नाही?

agent

123.0s

I'm telling you, right? I just asked our, yes, our manager.

मी सांगतो ना, आता मी आमच्या, हा, आमच्या manager ला विचारलं म्हणून.

customer

125.0s

Yes.

हां.

agent

125.4s

He is saying that we cannot do this small size.

तो असं बोलतोय की हा लहान आम्ही नाही करू शकत.

customer

127.2s

Hmm hmm. No, the quantity is less work. In that what

हम्म हम्म. नाही, ते quantity असते काम. त्यात काय

agent

129.0s

Quantity

customer

129.5s

When it comes, I will tell you.

आली की सांगतो की तुम्हाला.

agent

130.4s

Okay sir. I will WhatsApp and also mail you later.

ठीक आहे साहेब. मी तुम्हाला नंतर WhatsApp आणि mail पण करतो.

customer

132.5s

Yes, will do.

हां, चालेल.

agent

133.4s

Goodbye, sir.

नमस्कार साहेब.