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  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, Sopne saheb?   (हॅलो, सोपणे साहेब?)\n[2s] CUSTOMER: Yes?   (हां?)\n[3s] AGENT: Uh hello sir, this is Aditya speaking from JSW One e-commerce.   (अ नमस्कार साहेब, मी आदित्य बोलतोय JSW One ई-कॉमर्स वरून.)\n[6s] CUSTOMER: Yes, speak.   (हां, बोला.)\n[7s] AGENT: Uh sir, you had registered on our site, sir, for a steel requirement. Do you have any urgent requirement now, sir?   (अ साहेब तुम्ही आमच्या साईटवर रजिस्टर केलं होतं सर, steel requirement साठी. आता काय urgent requirement आहे का साहेब?)\n[11s] CUSTOMER: Urgent now, it's not urgent now. Last time I had asked for three, 3 mm sheet HR, was it HR?   (Urgent आता, आता urgent नाहीये. मला लास्ट टाइम मी मागितलेली तीन, 3 mm sheet HR, HR ची हो?)\n[14s] AGENT: Sir, had you asked for it in sheet form?   (सर ते sheet मध्ये मागितली होती का?)\n[16s] CUSTOMER: Yes, in sheet form.   (हो, sheet मध्ये.)\n[17s] AGENT: Uh, what was the requirement, sir?   (अ काय requirement होती साहेब?)\n[18s] CUSTOMER: Meaning, mine is now closed. I brought that sheet.   (म्हणजे झाली माझी आता close. ती आणली मी sheet.)\n[20s] AGENT: Okay. No, will you need anything this month?   (ओके. नाही, या month मध्ये काय लागणार आहे तुम्हाला?)\n[22s] CUSTOMER: In this month, I will tell you what is needed. Do you only do MS or also SS?   (या month मध्ये सांगतो की तुम्हाला काय लागणार. फक्त MS करता की SS पण करता?)\n[24s] AGENT: We do MS as well.   (MS पण करतो आम्ही.)\n[25s] CUSTOMER: Okay.   (बरं.)\n[25s] AGENT: We do structural as well.   (Structural पण करतो आम्ही.)\n[26s] CUSTOMER: You don't do anything for SS?   (SS चं काय करत नाही का?)\n[27s] AGENT: No sir, we don't have SS with us right now.   (नाही साहेब, SS मध्ये आता नाही आहे आम्ही आमच्याकडे.)\n[29s] CUSTOMER: Okay.   (बरं.)\n[30s] AGENT: Other than that, your business is in which segment? Meaning, which material will you need more? In which segment?   (बाकी तुमचा business कोणत्या segment मध्ये आहे? म्हणजे तुम्ही तुम्हाला कोणत्या material जास्त लागणार? कोणत्या segment मध्ये?)\n[34s] CUSTOMER: I need CR, HR, and SS the most.   (मला CR, HR आणि SS जास्त लागते.)\n[35s] AGENT: We do CR as well, sir.   (आम्ही CR पण करतो साहेब.)\n[36s] CUSTOMER: Yes, I know. But now for CR also, I had a requirement of almost 25 tons, that is now finished. The order is done.   (हो, माहित आहे मला. पण आता CR चं पण माझी जवळ जवळ ती 25 टनाची माझी requirement होती, ती आता संपली. झाली order.)\n[40s] AGENT: Okay. Where did you get it from? Meaning, from Tata or what?   (ओके. ते कुठून घेतली तुम्ही? म्हणजे Tata वरून की काय?)\n[42s] CUSTOMER: Tata and got it from this one. Now for me, any make works, right? It's not like only Tata?   (Tata आणि ह्याचा घेतला. आता मला कोणतं पण चालतो ना make? असं नाही ना की फक्त Tata?)\n[46s] CUSTOMER: No, the make works. No such problem. We just need table top prime material.   (नाही, चालतो make. तसं काही प्रॉब्लेम नाही. आम्हाला फक्त काय table top prime material लागतं.)\n[48s] AGENT: Okay. Let's do one thing, sir. I will WhatsApp you on this number of yours. If there is anything, sir, then tell us. We will start the business.   (ओके. एक काम करू ना साहेब, मी तुम्हाला आहे ना एकदा हे तुमच्या या नंबरवर WhatsApp करतो. काही पण असेल ना सर, तर सांगा आम्हाला. आम्ही स्टार्ट करूया business.)\n[53s] CUSTOMER: Hmm hmm.   (हम्म हम्म.)\n[54s] AGENT: Whatever the quantity, we can do it.   (किती पण असेल आम्ही करू, करू शकतो.)\n[55s] CUSTOMER: Yes. Suppose for us, 4 mm, 8 mm, meaning, suppose I took a 1250 coil, yes yes, and I need it cut into 200 mm pieces and packed in a box, can I get it like that?   (हां. आम्हाला समजा 4 mm, 8 mm, म्हणजे समजा मी 1250 ची coil घेतली, हो हो, आणि ती मला दोन दोन 200 mm ने मला त्याचे तुकडे पाडून पेटी करून पाहिजे, तसे मिळते?)\n[102s] AGENT: 200 mm, you mean you need the length in mm?   (200 mm, mm मध्ये तुम्हाला म्हणजे length पाहिजे?)\n[103s] CUSTOMER: Yes. Yes, consider it's 200 mm by 1250. But I will need 5 tons, 10 tons like that. Straight.   (हां. हां, 200 mm by 1250 आहे असं पकडा. पण तशी 5 ton, 10 ton लागते. Straight.)\n[107s] AGENT: Okay.   (ओके.)\n[108s] CUSTOMER: Hmm hmm. Can we do it like that as well?   (हम्म हम्म. तसं पण आपण करताय का?)\n[109s] AGENT: One minute sir, stay on the line. One minute, okay, stay on the line.   (एक मिनिट साहेब, लाईनवर रहा. एक मिनिट हा, लाईनवर रहा.)\n[119s] AGENT: Sir, this is not possible on this length.   (साहेब, हे possible नाहीये हे ह्या length वर.)\n[120s] CUSTOMER: Huh?   (हां?)\n[121s] AGENT: This is not possible for us right now.   (हे नाही possible आहे आमच्या आता.)\n[122s] CUSTOMER: Not possible?   (Possible नाही?)\n[123s] AGENT: I'm telling you, right? I just asked our, yes, our manager.   (मी सांगतो ना, आता मी आमच्या, हा, आमच्या manager ला विचारलं म्हणून.)\n[125s] CUSTOMER: Yes.   (हां.)\n[125s] AGENT: He is saying that we cannot do this small size.   (तो असं बोलतोय की हा लहान आम्ही नाही करू शकत.)\n[127s] CUSTOMER: Hmm hmm. No, the quantity is less work. In that what   (हम्म हम्म. नाही, ते quantity असते काम. त्यात काय)\n[129s] AGENT: Quantity\n[130s] CUSTOMER: When it comes, I will tell you.   (आली की सांगतो की तुम्हाला.)\n[130s] AGENT: Okay sir. I will WhatsApp and also mail you later.   (ठीक आहे साहेब. मी तुम्हाला नंतर WhatsApp आणि mail पण करतो.)\n[132s] CUSTOMER: Yes, will do.   (हां, चालेल.)\n[133s] AGENT: Goodbye, sir.   (नमस्कार साहेब.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 48,
  "connected": 1,
  "audio_notes": "clear: The agent's initial greeting is slightly unclear but has been transcribed based on context.",
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  "transcript_error": null,
  "band": "green",
  "band_reason": "48 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer's initial requirement is closed, pivot to discover their typical monthly needs for standard products to provide a benchmark quote, even if their immediate interest is a custom service we can't offer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "SS",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested a 1250mm coil to be cut into 200mm length pieces, a service the agent confirmed is not possible.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a web registration, but the customer's requirement was already fulfilled. The customer then inquired about Stainless Steel (which is not offered) and a custom cutting service (200mm length from a coil) that JSW One cannot provide. The call ended without establishing a viable requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you had registered on our site, sir, for a steel requirement.\", \"comment\": \"The agent correctly opened by referencing the customer's registration on the JSW One site.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not revalidate any of the original requirement's details as the customer stated it was already fulfilled.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Other than that, your business is in which segment?\", \"comment\": \"The agent successfully asked about the customer's business segment and current supplier (Tata).\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a price quote or a specific timeline for one, as no active requirement could be established.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We do CR as well, sir.\", \"comment\": \"The agent only mentioned other product categories in direct response to the customer's questions, not as an unnecessary pitch.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer's initial requirement is closed, pivot to discover their typical monthly needs for standard products to provide a benchmark quote, even if their immediate interest is a custom service we can't offer.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested a 1250mm coil to be cut into 200mm length pieces, a service the agent confirmed is not possible.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a web registration, but the customer's requirement was already fulfilled. The customer then inquired about Stainless Steel (which is not offered) and a custom cutting service (200mm length from a coil) that JSW One cannot provide. The call ended without establishing a viable requirement.\"}",
  "error": null,
  "latency_ms": 35753,
  "input_tokens": 4394,
  "output_tokens": 708,
  "created_at": "2026-09-03 09:23:43",
  "sentiment": "negative",
  "sentiment_score": -0.29,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 10,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.341,
  "agent_talk_sec": 41.3,
  "customer_talk_sec": 79.8,
  "dead_air_sec": 102.9,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 328.3,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 24,
  "discovery_qs": 12,
  "words_agent": 226,
  "words_customer": 221,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178296995820",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.21,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178296995820",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.21,
      "end_s": 2.11,
      "text_en": "Hello, Sopne saheb?",
      "text_native": "हॅलो, सोपणे साहेब?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.11,
      "end_s": 2.41,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.78,
      "end_s": 5.4,
      "text_en": "Uh hello sir, this is Aditya speaking from JSW One e-commerce.",
      "text_native": "अ नमस्कार साहेब, मी आदित्य बोलतोय JSW One ई-कॉमर्स वरून."
    },
    {
      "ucid": "34972178296995820",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.1,
      "text_en": "Yes, speak.",
      "text_native": "हां, बोला."
    },
    {
      "ucid": "34972178296995820",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.56,
      "end_s": 10.4,
      "text_en": "Uh sir, you had registered on our site, sir, for a steel requirement. Do you have any urgent requirement now, sir?",
      "text_native": "अ साहेब तुम्ही आमच्या साईटवर रजिस्टर केलं होतं सर, steel requirement साठी. आता काय urgent requirement आहे का साहेब?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 14.4,
      "text_en": "Urgent now, it's not urgent now. Last time I had asked for three, 3 mm sheet HR, was it HR?",
      "text_native": "Urgent आता, आता urgent नाहीये. मला लास्ट टाइम मी मागितलेली तीन, 3 mm sheet HR, HR ची हो?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 15.7,
      "text_en": "Sir, had you asked for it in sheet form?",
      "text_native": "सर ते sheet मध्ये मागितली होती का?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.4,
      "text_en": "Yes, in sheet form.",
      "text_native": "हो, sheet मध्ये."
    },
    {
      "ucid": "34972178296995820",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.4,
      "text_en": "Uh, what was the requirement, sir?",
      "text_native": "अ काय requirement होती साहेब?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.7,
      "end_s": 19.4,
      "text_en": "Meaning, mine is now closed. I brought that sheet.",
      "text_native": "म्हणजे झाली माझी आता close. ती आणली मी sheet."
    },
    {
      "ucid": "34972178296995820",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 21.4,
      "text_en": "Okay. No, will you need anything this month?",
      "text_native": "ओके. नाही, या month मध्ये काय लागणार आहे तुम्हाला?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 24.0,
      "text_en": "In this month, I will tell you what is needed. Do you only do MS or also SS?",
      "text_native": "या month मध्ये सांगतो की तुम्हाला काय लागणार. फक्त MS करता की SS पण करता?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 24.8,
      "text_en": "We do MS as well.",
      "text_native": "MS पण करतो आम्ही."
    },
    {
      "ucid": "34972178296995820",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.2,
      "text_en": "Okay.",
      "text_native": "बरं."
    },
    {
      "ucid": "34972178296995820",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 26.0,
      "text_en": "We do structural as well.",
      "text_native": "Structural पण करतो आम्ही."
    },
    {
      "ucid": "34972178296995820",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 27.0,
      "text_en": "You don't do anything for SS?",
      "text_native": "SS चं काय करत नाही का?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 17,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 28.9,
      "text_en": "No sir, we don't have SS with us right now.",
      "text_native": "नाही साहेब, SS मध्ये आता नाही आहे आम्ही आमच्याकडे."
    },
    {
      "ucid": "34972178296995820",
      "idx": 18,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 29.5,
      "text_en": "Okay.",
      "text_native": "बरं."
    },
    {
      "ucid": "34972178296995820",
      "idx": 19,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 33.5,
      "text_en": "Other than that, your business is in which segment? Meaning, which material will you need more? In which segment?",
      "text_native": "बाकी तुमचा business कोणत्या segment मध्ये आहे? म्हणजे तुम्ही तुम्हाला कोणत्या material जास्त लागणार? कोणत्या segment मध्ये?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 20,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 35.0,
      "text_en": "I need CR, HR, and SS the most.",
      "text_native": "मला CR, HR आणि SS जास्त लागते."
    },
    {
      "ucid": "34972178296995820",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 35.8,
      "text_en": "We do CR as well, sir.",
      "text_native": "आम्ही CR पण करतो साहेब."
    },
    {
      "ucid": "34972178296995820",
      "idx": 22,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 40.4,
      "text_en": "Yes, I know. But now for CR also, I had a requirement of almost 25 tons, that is now finished. The order is done.",
      "text_native": "हो, माहित आहे मला. पण आता CR चं पण माझी जवळ जवळ ती 25 टनाची माझी requirement होती, ती आता संपली. झाली order."
    },
    {
      "ucid": "34972178296995820",
      "idx": 23,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 42.4,
      "text_en": "Okay. Where did you get it from? Meaning, from Tata or what?",
      "text_native": "ओके. ते कुठून घेतली तुम्ही? म्हणजे Tata वरून की काय?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 24,
      "speaker": "customer",
      "start_s": 42.4,
      "end_s": 45.5,
      "text_en": "Tata and got it from this one. Now for me, any make works, right? It's not like only Tata?",
      "text_native": "Tata आणि ह्याचा घेतला. आता मला कोणतं पण चालतो ना make? असं नाही ना की फक्त Tata?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 48.4,
      "text_en": "No, the make works. No such problem. We just need table top prime material.",
      "text_native": "नाही, चालतो make. तसं काही प्रॉब्लेम नाही. आम्हाला फक्त काय table top prime material लागतं."
    },
    {
      "ucid": "34972178296995820",
      "idx": 26,
      "speaker": "agent",
      "start_s": 48.4,
      "end_s": 53.4,
      "text_en": "Okay. Let's do one thing, sir. I will WhatsApp you on this number of yours. If there is anything, sir, then tell us. We will start the business.",
      "text_native": "ओके. एक काम करू ना साहेब, मी तुम्हाला आहे ना एकदा हे तुमच्या या नंबरवर WhatsApp करतो. काही पण असेल ना सर, तर सांगा आम्हाला. आम्ही स्टार्ट करूया business."
    },
    {
      "ucid": "34972178296995820",
      "idx": 27,
      "speaker": "customer",
      "start_s": 53.4,
      "end_s": 53.9,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म."
    },
    {
      "ucid": "34972178296995820",
      "idx": 28,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 55.4,
      "text_en": "Whatever the quantity, we can do it.",
      "text_native": "किती पण असेल आम्ही करू, करू शकतो."
    },
    {
      "ucid": "34972178296995820",
      "idx": 29,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 101.9,
      "text_en": "Yes. Suppose for us, 4 mm, 8 mm, meaning, suppose I took a 1250 coil, yes yes, and I need it cut into 200 mm pieces and packed in a box, can I get it like that?",
      "text_native": "हां. आम्हाला समजा 4 mm, 8 mm, म्हणजे समजा मी 1250 ची coil घेतली, हो हो, आणि ती मला दोन दोन 200 mm ने मला त्याचे तुकडे पाडून पेटी करून पाहिजे, तसे मिळते?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 30,
      "speaker": "agent",
      "start_s": 101.9,
      "end_s": 103.4,
      "text_en": "200 mm, you mean you need the length in mm?",
      "text_native": "200 mm, mm मध्ये तुम्हाला म्हणजे length पाहिजे?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 31,
      "speaker": "customer",
      "start_s": 103.4,
      "end_s": 107.0,
      "text_en": "Yes. Yes, consider it's 200 mm by 1250. But I will need 5 tons, 10 tons like that. Straight.",
      "text_native": "हां. हां, 200 mm by 1250 आहे असं पकडा. पण तशी 5 ton, 10 ton लागते. Straight."
    },
    {
      "ucid": "34972178296995820",
      "idx": 32,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 107.4,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "34972178296995820",
      "idx": 33,
      "speaker": "customer",
      "start_s": 107.8,
      "end_s": 109.0,
      "text_en": "Hmm hmm. Can we do it like that as well?",
      "text_native": "हम्म हम्म. तसं पण आपण करताय का?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 34,
      "speaker": "agent",
      "start_s": 109.0,
      "end_s": 111.0,
      "text_en": "One minute sir, stay on the line. One minute, okay, stay on the line.",
      "text_native": "एक मिनिट साहेब, लाईनवर रहा. एक मिनिट हा, लाईनवर रहा."
    },
    {
      "ucid": "34972178296995820",
      "idx": 35,
      "speaker": "agent",
      "start_s": 119.0,
      "end_s": 120.5,
      "text_en": "Sir, this is not possible on this length.",
      "text_native": "साहेब, हे possible नाहीये हे ह्या length वर."
    },
    {
      "ucid": "34972178296995820",
      "idx": 36,
      "speaker": "customer",
      "start_s": 120.5,
      "end_s": 120.9,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 37,
      "speaker": "agent",
      "start_s": 121.0,
      "end_s": 122.4,
      "text_en": "This is not possible for us right now.",
      "text_native": "हे नाही possible आहे आमच्या आता."
    },
    {
      "ucid": "34972178296995820",
      "idx": 38,
      "speaker": "customer",
      "start_s": 122.4,
      "end_s": 123.0,
      "text_en": "Not possible?",
      "text_native": "Possible नाही?"
    },
    {
      "ucid": "34972178296995820",
      "idx": 39,
      "speaker": "agent",
      "start_s": 123.0,
      "end_s": 125.0,
      "text_en": "I'm telling you, right? I just asked our, yes, our manager.",
      "text_native": "मी सांगतो ना, आता मी आमच्या, हा, आमच्या manager ला विचारलं म्हणून."
    },
    {
      "ucid": "34972178296995820",
      "idx": 40,
      "speaker": "customer",
      "start_s": 125.0,
      "end_s": 125.4,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "34972178296995820",
      "idx": 41,
      "speaker": "agent",
      "start_s": 125.4,
      "end_s": 127.0,
      "text_en": "He is saying that we cannot do this small size.",
      "text_native": "तो असं बोलतोय की हा लहान आम्ही नाही करू शकत."
    },
    {
      "ucid": "34972178296995820",
      "idx": 42,
      "speaker": "customer",
      "start_s": 127.2,
      "end_s": 128.9,
      "text_en": "Hmm hmm. No, the quantity is less work. In that what",
      "text_native": "हम्म हम्म. नाही, ते quantity असते काम. त्यात काय"
    },
    {
      "ucid": "34972178296995820",
      "idx": 43,
      "speaker": "agent",
      "start_s": 129.0,
      "end_s": 129.5,
      "text_en": "Quantity",
      "text_native": "Quantity"
    },
    {
      "ucid": "34972178296995820",
      "idx": 44,
      "speaker": "customer",
      "start_s": 129.5,
      "end_s": 130.4,
      "text_en": "When it comes, I will tell you.",
      "text_native": "आली की सांगतो की तुम्हाला."
    },
    {
      "ucid": "34972178296995820",
      "idx": 45,
      "speaker": "agent",
      "start_s": 130.4,
      "end_s": 132.5,
      "text_en": "Okay sir. I will WhatsApp and also mail you later.",
      "text_native": "ठीक आहे साहेब. मी तुम्हाला नंतर WhatsApp आणि mail पण करतो."
    },
    {
      "ucid": "34972178296995820",
      "idx": 46,
      "speaker": "customer",
      "start_s": 132.5,
      "end_s": 133.1,
      "text_en": "Yes, will do.",
      "text_native": "हां, चालेल."
    },
    {
      "ucid": "34972178296995820",
      "idx": 47,
      "speaker": "agent",
      "start_s": 133.4,
      "end_s": 134.1,
      "text_en": "Goodbye, sir.",
      "text_native": "नमस्कार साहेब."
    }
  ],
  "steps": [
    {
      "ucid": "34972178296995820",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, you had registered on our site, sir, for a steel requirement.",
      "comment": "The agent correctly opened by referencing the customer's registration on the JSW One site."
    },
    {
      "ucid": "34972178296995820",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not revalidate any of the original requirement's details as the customer stated it was already fulfilled."
    },
    {
      "ucid": "34972178296995820",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "Other than that, your business is in which segment?",
      "comment": "The agent successfully asked about the customer's business segment and current supplier (Tata)."
    },
    {
      "ucid": "34972178296995820",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a price quote or a specific timeline for one, as no active requirement could be established."
    },
    {
      "ucid": "34972178296995820",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We do CR as well, sir.",
      "comment": "The agent only mentioned other product categories in direct response to the customer's questions, not as an unnecessary pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}