{ "ucid": "34972178296883372", "call_date": "2026-07-02", "start_time": "2026-07-02 10:37:13", "end_time": "2026-07-02 10:38:01", "duration_sec": 48, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "No_requirement", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA073749364e6ce98ca4dcc355faa97380.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 234, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1732\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7bb04f800b81ad9c9e75248b828d1f53/11791781949431621344\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":1,\"start\":4.799875,\"end\":5.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":5.199875,\"end\":6.799875},{\"transcript\":\"uh sir calling from j s w one m s n agent ral steel works muda\",\"channel\":0,\"start\":8.599875,\"end\":12.399875},{\"transcript\":\"yes okay\",\"channel\":1,\"start\":11.999875,\"end\":12.999875},{\"transcript\":\"uh sir you made a enquiry right now so i called you i can expect to understand the same so your requirement is of cement\",\"channel\":0,\"start\":13.399875,\"end\":21.399875},{\"transcript\":\"yes\",\"channel\":1,\"start\":15.999875,\"end\":16.599875},{\"transcript\":\"hi\",\"channel\":1,\"start\":18.799875,\"end\":20.199875},{\"transcript\":\"yes five hundred bakhs how much\",\"channel\":1,\"start\":21.999875,\"end\":24.199875},{\"transcript\":\"okay so i will ask the cement team to connect with you sir actually this is the steel department i will ask the cement team to connect\",\"channel\":0,\"start\":25.399875,\"end\":31.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178296883372,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178296883372,\"CallDate\":\"2026-07-02\",\"StartTime\":\"2026-07-02 10:37:13\",\"EndTime\":\"2026-07-02 10:38:01\",\"CallDuration\":\"00:00:48\",\"CampaignName\":\"MSME_IS_India_ProductOpps_PROG_261225\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA073749364e6ce98ca4dcc355faa97380.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-02\",\"CallStartTime\":\"2026-07-02 10:37:13\",\"CallEndTime\":\"2026-07-02 10:38:01\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178296883372__DIA073749364e6ce98ca4dcc355faa97380.mp3", "audio_bytes": 96552, "audio_status": "ok", "audio_error": null, "excel_turn_count": 9, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 32.184, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[5s] UNKNOWN: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Hello.\n[8s] AGENT: Uh, sir calling from JSW One MSME, Jindal Steel Works Mumbai.\n[10s] CUSTOMER: Yes, tell me.\n[11s] AGENT: Uh, sir you made an inquiry right now.\n[12s] CUSTOMER: Yes.\n[13s] AGENT: So I've called you up in respect to understand the same. Your requirement is of cement?\n[17s] CUSTOMER: Yes, 500 bags, how much?\n[20s] AGENT: Okay. Uh, so I'll ask the cement team to connect with you, sir. Actually, this is the steel department. I'll ask the cement team to connect.", "language": "English", "languages": "[\"English\"]", "turn_count": 10, "connected": 1, "audio_notes": "clear: There is some background office noise on the agent's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "10 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When transferring a lead to another department, try to confirm key details like quantity and delivery location to ensure a smoother handover for the next agent.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "cement", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "cement", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer inquired about cement following an online submission. The agent, from the steel department, correctly identified the product mismatch. The agent informed the customer that the correct team (cement) would connect with them to discuss their requirement for 500 bags.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, sir you made an inquiry right now.\", \"comment\": \"Agent correctly acknowledged the customer's recent online inquiry.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Your requirement is of cement?\", \"comment\": \"Agent only confirmed the product type (cement) before realizing it was for the wrong department; no other details were validated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the agent immediately moved to transfer the call upon identifying the product mismatch.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a price or timeline, instead committing to an internal transfer to the correct department.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Actually, this is the steel department. I'll ask the cement team to connect.\", \"comment\": \"Agent correctly identified the product mismatch and did not attempt to pitch irrelevant steel products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When transferring a lead to another department, try to confirm key details like quantity and delivery location to ensure a smoother handover for the next agent.\", \"segment_detected\": \"cement\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"cement\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about cement following an online submission. The agent, from the steel department, correctly identified the product mismatch. 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I'll ask the cement team to connect." } ], "steps": [ { "ucid": "34972178296883372", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Uh, sir you made an inquiry right now.", "comment": "Agent correctly acknowledged the customer's recent online inquiry." }, { "ucid": "34972178296883372", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Your requirement is of cement?", "comment": "Agent only confirmed the product type (cement) before realizing it was for the wrong department; no other details were validated." }, { "ucid": "34972178296883372", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the agent immediately moved to transfer the call upon identifying the product mismatch." }, { "ucid": "34972178296883372", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a price or timeline, instead committing to an internal transfer to the correct department." }, { "ucid": "34972178296883372", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Actually, this is the steel department. 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