Call 34972178291057620 2026-07-01 · Abdul Ansari · 2:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 48 turns, clean transcript (0% inaudible) | Hindi | 48 | customer_led (campaign_name:medium) |
Audio: clear: Customer's side has some faint background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +4/−6
from 29 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent never attempted to revalidate any of the key requirement fields (product, quantity, location, timeline) after the initial opener failed.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions. The customer volunteered some information (current suppliers) but this was in the context of a complaint, not in response to agent-led discovery.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not commit to a price or timeline, instead making a weak request for the customer to share a requirement that the customer had already stated they have.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner.
No unnecessary re-pitching
Did you have a requirement for steel? I was asking for that.
Summary
The call began poorly as the agent used an incorrect company name from the lead data. The customer, a manufacturer, became defensive and spent most of the call complaining about JSW's inconsistent sales process and multiple points of contact. The agent acknowledged the complaint but failed to regain control, conduct discovery, or propose a concrete next step for the customer's stated requirement for 1.6mm and 2mm HR/CR material.
Coaching
When a customer gives strong feedback about our process, acknowledge it and then use it to your advantage by promising to be their reliable, single point of contact to solve that exact problem.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner. The agent correctly attempted to acknowledge a platform submission, which is the intent of this step, even though the data itself was incorrect. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent never attempted to revalidate any of the key requirement fields (product, quantity, location, timeline) after the initial opener failed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions. The customer volunteered some information (current suppliers) but this was in the context of a complaint, not in response to agent-led discovery. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | if there is a requirement, please let me know, okay? The agent did not commit to a price or timeline, instead making a weak request for the customer to share a requirement that the customer had already stated they have. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Did you have a requirement for steel? I was asking for that. The agent did not re-pitch the JSW portfolio and kept the focus on the customer's specific (though un-validated) requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.405 | 33.6s | 49.4s | 95.0s | 4.3s | 330.4 | 0 | 22 | 26 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello. Hello. Hello. Hello.
हेलो। हेलो। हेलो। हेलो।
agent
2.7s
Yes, hello sir, this is Abdul speaking from JSW.
या नमस्कार सर, मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।
customer
5.5s
Okay.
अच्छा।
agent
6.2s
Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner.
आपकी कंपनी यहां रजिस्टर्ड थी आईडिया पार्टनर प्राइवेट लिमिटेड के नाम से। आपका इंक्वायरी भी देते यहां पे ना आईडिया पार्टनर के नाम से।
customer
10.8s
Under what name is it registered?
क्या नाम से रजिस्टर्ड है?
agent
12.0s
Idea Partner.
आईडिया पार्टनर।
customer
13.2s
Idea Partner Private Limited?
आईडिया पार्टनर प्राइवेट लिमिटेड?
agent
14.2s
Private Limited, yes.
प्राइवेट लिमिटेड, हां।
customer
15.2s
No, brother, we don't have Idea here.
नहीं भाई साहब, आईडिया तो नहीं है यहां पे तो।
agent
17.5s
What is your company's name, sir?
आपकी कंपनी का नाम है सर?
customer
18.7s
Just like that, no one will give you details and data.
ऐसे ऐसे डिटेल्स डेटा थोड़ी देंगे कोई आपको।
agent
20.5s
No no, it's not like that, because it's registered here...
नहीं नहीं, ऐसा नहीं, क्योंकि यहां रजिस्टर्ड है...
customer
21.7s
You asked, you asked if it's Idea Partner? We told you it's not Idea Partner. Now you...
आपने पूछा, आपने पूछा आईडिया पार्टनर है क्या? हमने आपको बताया आईडिया पार्टनर नहीं है। अब आपको...
agent
24.2s
What is the name, sir? What is the name, sir?
क्या नाम है सर? क्या नाम है सर?
customer
25.0s
no, it's wrong information.
नहीं गलत इंफॉर्मेशन है।
agent
26.0s
I am not able to understand, I couldn't understand what you are trying to say.
आप मैं समझ नहीं चाह रहा हूं, समझ नहीं पाया आप कहना क्या चाह रहे हैं।
customer
28.2s
No no sir, I am speaking from JSW, steel steel marketing...
नहीं नहीं सर, मैं जेएसडब्ल्यू से बात कर रहा हूं, स्टील स्टील मार्केटिंग...
agent
30.0s
You are speaking from JSW, I understood that part. But the next thing you are saying, I am not able to understand that.
आप जेएसडब्ल्यू से बोल रहे हो, वो मैं बात समझ गया। पर जो आप आगे की बात कर रहे हो ना, वो समझ में नहीं आ रही है।
customer
33.4s
Okay, okay. Did you have a requirement for steel? I was asking for that.
अच्छा, अच्छा। रिक्वायरमेंट था क्या स्टील में, आपको इसके लिए पूछ रहा था मैं।
agent
35.9s
Whose requirement?
किसका रिक्वायरमेंट है?
customer
36.9s
In steel, do you need any HR CR material? I have called you for that, sir.
स्टील में, एचआर सीआर में कुछ आपको मटेरियल लगता है? मैं इसके लिए फोन किया हूं सर आपको।
agent
39.2s
No, we do need that, but sir, if you call with wrong data, how will we work?
नहीं, वो तो लगता है, लेकिन सर आप डेटा गलत लेके बात करोगे तो कैसे करेंगे हम काम?
customer
42.0s
Yes, that was a mistake, it was wrong. I understand that.
हां, उसमें गलत हो गया, गलत हो गया था। मैं समझ रहा हूं उसके लिए।
agent
44.3s
Yes, so we need it, sir, we need a good quantity.
हां, तो लगता है सर, अच्छा लगता है।
customer
46.1s
Okay, okay sir. Do you have any requirement right now?
ओके, ओके सर। कुछ अभी रिक्वायरमेंट है?
agent
47.9s
The requirement is regular, for 1.6, for 2mm.
रिक्वायरमेंट रेगुलर रहता है, 1.6 का, 2mm का।
customer
50.1s
Okay, okay. Yes, okay sir, if there is a requirement, please let me know, okay?
अच्छा, अच्छा। हां, ठीक है सर, रिक्वायरमेंट हो तो बताइए, ठीक है?
agent
52.4s
Brother, we have a requirement. We are buying from SG Mart, from SK Agarwal.
भाई, हमारे रिक्वायरमेंट है। हम लोग ले रहे हैं एसजी मार्ट से, एसके अग्रवाल से ले रहे हैं।
agent
55.8s
Hmm.
हम्म।
customer
56.1s
Now, from your side, there has been no complete response from JSW so far.
अब आपके यहां से कभी पूरा अभी तक रिस्पांस कहीं से आ नहीं रहा है जेएसडब्ल्यू से।
agent
59.2s
Okay, okay, okay.
अच्छा, अच्छा, अच्छा।
customer
60.4s
Yes. We have bought from SG Mart and also from SK Agarwal. The material was also from JSW.
हां। एसजी मार्ट से भी लिया है और एसके अग्रवाल से लिया है। माल भी जेएसडब्ल्यू का ही लिया है।
agent
63.6s
Okay, okay, okay.
अच्छा, अच्छा, अच्छा।
customer
64.8s
Hmm.
हम्म।
customer
65.8s
We do get calls from your side, but no one does the work.
आपके यहां से फोन तो आता है, पर कोई भी बंदा काम नहीं करता है।
agent
68.4s
No no sir, it's not like that.
नहीं नहीं सर, ऐसा नहीं है।
customer
69.4s
Sir, every week a call comes from your company.
सर, आपके हर हफ्ते फोन आता है आपकी कंपनी से।
customer
72.2s
But till now, no one has made a deal.
पर अभी तक कोई किसी ने भी डील नहीं किया है।
customer
74.2s
Now I haven't understood the system, what is the system for making a deal in your company, I haven't understood.
अब मेरेको सिस्टम समझ में नहीं आया कि आपकी कंपनी में डील करने का सिस्टम क्या है, समझ में नहीं आया।
customer
77.5s
Every time he takes the requirement from me, and after a week, another person's call comes.
वो हर बार मेरे से रिक्वायरमेंट लेता है, वापस हफ्ते भर बाद में दूसरे आदमी का फोन आता है।
customer
80.4s
Saying, 'Brother, what is your requirement?' Then I tell him. Then the next week a new person's call comes asking, 'Sir, what is your requirement?'
कि भाई साहब आपकी क्या रिक्वायरमेंट है? फिर मैं उसको बताता हूं। फिर अगले हफ्ते नए बंदे का फोन आता है कि सर आपकी क्या रिक्वायरमेंट है।
customer
85.0s
Hmm.
हम्म।
customer
86.0s
So now... and I have been working with SG Mart for three years, only one person calls, even today, for three years. And he is supplying material daily, daily.
वो तो अब और एसजी मार्ट से मैं तीन साल से काम कर रहा हूं, एक ही बंदे का फोन आता है आज भी, तीन साल से। और डेली माल दे रहा है, डेली।
agent
91.4s
Okay, okay, okay.
अच्छा, अच्छा, अच्छा।
customer
92.4s
So your system, sir, I haven't understood.
तो आपका सिस्टम सर समझ में नहीं आया मेरेको।
agent
94.5s
Okay sir, I understood, I am understanding the matter.
ठीक है सर, समझ गया मैं, बात को समझ रहा हूं मैं।
customer
96.4s
Yes sir, you understand it.
जी सर, आप समझ लो।
agent
98.0s
Okay.
ठीक है।