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  "start_time": "2026-07-01 18:26:16",
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  "english_text": "[1s] AGENT: Hello. Hello. Hello. Hello.   (हेलो। हेलो। हेलो। हेलो।)\n[3s] AGENT: Yes, hello sir, this is Abdul speaking from JSW.   (या नमस्कार सर, मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।)\n[6s] CUSTOMER: Okay.   (अच्छा।)\n[6s] AGENT: Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner.   (आपकी कंपनी यहां रजिस्टर्ड थी आईडिया पार्टनर प्राइवेट लिमिटेड के नाम से। आपका इंक्वायरी भी देते यहां पे ना आईडिया पार्टनर के नाम से।)\n[11s] CUSTOMER: Under what name is it registered?   (क्या नाम से रजिस्टर्ड है?)\n[12s] AGENT: Idea Partner.   (आईडिया पार्टनर।)\n[13s] CUSTOMER: Idea Partner Private Limited?   (आईडिया पार्टनर प्राइवेट लिमिटेड?)\n[14s] AGENT: Private Limited, yes.   (प्राइवेट लिमिटेड, हां।)\n[15s] CUSTOMER: No, brother, we don't have Idea here.   (नहीं भाई साहब, आईडिया तो नहीं है यहां पे तो।)\n[18s] AGENT: What is your company's name, sir?   (आपकी कंपनी का नाम है सर?)\n[19s] CUSTOMER: Just like that, no one will give you details and data.   (ऐसे ऐसे डिटेल्स डेटा थोड़ी देंगे कोई आपको।)\n[20s] AGENT: No no, it's not like that, because it's registered here...   (नहीं नहीं, ऐसा नहीं, क्योंकि यहां रजिस्टर्ड है...)\n[22s] CUSTOMER: You asked, you asked if it's Idea Partner? We told you it's not Idea Partner. Now you...   (आपने पूछा, आपने पूछा आईडिया पार्टनर है क्या? हमने आपको बताया आईडिया पार्टनर नहीं है। अब आपको...)\n[24s] AGENT: What is the name, sir? What is the name, sir?   (क्या नाम है सर? क्या नाम है सर?)\n[25s] CUSTOMER: no, it's wrong information.   (नहीं गलत इंफॉर्मेशन है।)\n[26s] AGENT: I am not able to understand, I couldn't understand what you are trying to say.   (आप मैं समझ नहीं चाह रहा हूं, समझ नहीं पाया आप कहना क्या चाह रहे हैं।)\n[28s] CUSTOMER: No no sir, I am speaking from JSW, steel steel marketing...   (नहीं नहीं सर, मैं जेएसडब्ल्यू से बात कर रहा हूं, स्टील स्टील मार्केटिंग...)\n[30s] AGENT: You are speaking from JSW, I understood that part. But the next thing you are saying, I am not able to understand that.   (आप जेएसडब्ल्यू से बोल रहे हो, वो मैं बात समझ गया। पर जो आप आगे की बात कर रहे हो ना, वो समझ में नहीं आ रही है।)\n[33s] CUSTOMER: Okay, okay. Did you have a requirement for steel? I was asking for that.   (अच्छा, अच्छा। रिक्वायरमेंट था क्या स्टील में, आपको इसके लिए पूछ रहा था मैं।)\n[36s] AGENT: Whose requirement?   (किसका रिक्वायरमेंट है?)\n[37s] CUSTOMER: In steel, do you need any HR CR material? I have called you for that, sir.   (स्टील में, एचआर सीआर में कुछ आपको मटेरियल लगता है? मैं इसके लिए फोन किया हूं सर आपको।)\n[39s] AGENT: No, we do need that, but sir, if you call with wrong data, how will we work?   (नहीं, वो तो लगता है, लेकिन सर आप डेटा गलत लेके बात करोगे तो कैसे करेंगे हम काम?)\n[42s] CUSTOMER: Yes, that was a mistake, it was wrong. I understand that.   (हां, उसमें गलत हो गया, गलत हो गया था। मैं समझ रहा हूं उसके लिए।)\n[44s] AGENT: Yes, so we need it, sir, we need a good quantity.   (हां, तो लगता है सर, अच्छा लगता है।)\n[46s] CUSTOMER: Okay, okay sir. Do you have any requirement right now?   (ओके, ओके सर। कुछ अभी रिक्वायरमेंट है?)\n[48s] AGENT: The requirement is regular, for 1.6, for 2mm.   (रिक्वायरमेंट रेगुलर रहता है, 1.6 का, 2mm का।)\n[50s] CUSTOMER: Okay, okay. Yes, okay sir, if there is a requirement, please let me know, okay?   (अच्छा, अच्छा। हां, ठीक है सर, रिक्वायरमेंट हो तो बताइए, ठीक है?)\n[52s] AGENT: Brother, we have a requirement. We are buying from SG Mart, from SK Agarwal.   (भाई, हमारे रिक्वायरमेंट है। हम लोग ले रहे हैं एसजी मार्ट से, एसके अग्रवाल से ले रहे हैं।)\n[56s] AGENT: Hmm.   (हम्म।)\n[56s] CUSTOMER: Now, from your side, there has been no complete response from JSW so far.   (अब आपके यहां से कभी पूरा अभी तक रिस्पांस कहीं से आ नहीं रहा है जेएसडब्ल्यू से।)\n[59s] AGENT: Okay, okay, okay.   (अच्छा, अच्छा, अच्छा।)\n[60s] CUSTOMER: Yes. We have bought from SG Mart and also from SK Agarwal. The material was also from JSW.   (हां। एसजी मार्ट से भी लिया है और एसके अग्रवाल से लिया है। माल भी जेएसडब्ल्यू का ही लिया है।)\n[64s] AGENT: Okay, okay, okay.   (अच्छा, अच्छा, अच्छा।)\n[65s] CUSTOMER: Hmm.   (हम्म।)\n[66s] CUSTOMER: We do get calls from your side, but no one does the work.   (आपके यहां से फोन तो आता है, पर कोई भी बंदा काम नहीं करता है।)\n[68s] AGENT: No no sir, it's not like that.   (नहीं नहीं सर, ऐसा नहीं है।)\n[69s] CUSTOMER: Sir, every week a call comes from your company.   (सर, आपके हर हफ्ते फोन आता है आपकी कंपनी से।)\n[72s] CUSTOMER: But till now, no one has made a deal.   (पर अभी तक कोई किसी ने भी डील नहीं किया है।)\n[74s] CUSTOMER: Now I haven't understood the system, what is the system for making a deal in your company, I haven't understood.   (अब मेरेको सिस्टम समझ में नहीं आया कि आपकी कंपनी में डील करने का सिस्टम क्या है, समझ में नहीं आया।)\n[78s] CUSTOMER: Every time he takes the requirement from me, and after a week, another person's call comes.   (वो हर बार मेरे से रिक्वायरमेंट लेता है, वापस हफ्ते भर बाद में दूसरे आदमी का फोन आता है।)\n[80s] CUSTOMER: Saying, 'Brother, what is your requirement?' Then I tell him. Then the next week a new person's call comes asking, 'Sir, what is your requirement?'   (कि भाई साहब आपकी क्या रिक्वायरमेंट है? फिर मैं उसको बताता हूं। फिर अगले हफ्ते नए बंदे का फोन आता है कि सर आपकी क्या रिक्वायरमेंट है।)\n[85s] CUSTOMER: Hmm.   (हम्म।)\n[86s] CUSTOMER: So now... and I have been working with SG Mart for three years, only one person calls, even today, for three years. And he is supplying material daily, daily.   (वो तो अब और एसजी मार्ट से मैं तीन साल से काम कर रहा हूं, एक ही बंदे का फोन आता है आज भी, तीन साल से। और डेली माल दे रहा है, डेली।)\n[91s] AGENT: Okay, okay, okay.   (अच्छा, अच्छा, अच्छा।)\n[92s] CUSTOMER: So your system, sir, I haven't understood.   (तो आपका सिस्टम सर समझ में नहीं आया मेरेको।)\n[94s] AGENT: Okay sir, I understood, I am understanding the matter.   (ठीक है सर, समझ गया मैं, बात को समझ रहा हूं मैं।)\n[96s] CUSTOMER: Yes sir, you understand it.   (जी सर, आप समझ लो।)\n[98s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 48,
  "connected": 1,
  "audio_notes": "clear: Customer's side has some faint background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "48 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer gives strong feedback about our process, acknowledge it and then use it to your advantage by promising to be their reliable, single point of contact to solve that exact problem.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The call began poorly as the agent used an incorrect company name from the lead data. The customer, a manufacturer, became defensive and spent most of the call complaining about JSW's inconsistent sales process and multiple points of contact. The agent acknowledged the complaint but failed to regain control, conduct discovery, or propose a concrete next step for the customer's stated requirement for 1.6mm and 2mm HR/CR material.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner.\", \"comment\": \"The agent correctly attempted to acknowledge a platform submission, which is the intent of this step, even though the data itself was incorrect.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent never attempted to revalidate any of the key requirement fields (product, quantity, location, timeline) after the initial opener failed.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions. The customer volunteered some information (current suppliers) but this was in the context of a complaint, not in response to agent-led discovery.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there is a requirement, please let me know, okay?\", \"comment\": \"The agent did not commit to a price or timeline, instead making a weak request for the customer to share a requirement that the customer had already stated they have.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have a requirement for steel? I was asking for that.\", \"comment\": \"The agent did not re-pitch the JSW portfolio and kept the focus on the customer's specific (though un-validated) requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives strong feedback about our process, acknowledge it and then use it to your advantage by promising to be their reliable, single point of contact to solve that exact problem.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The call began poorly as the agent used an incorrect company name from the lead data. The customer, a manufacturer, became defensive and spent most of the call complaining about JSW's inconsistent sales process and multiple points of contact. The agent acknowledged the complaint but failed to regain control, conduct discovery, or propose a concrete next step for the customer's stated requirement for 1.6mm and 2mm HR/CR material.\"}",
  "error": null,
  "latency_ms": 27394,
  "input_tokens": 4461,
  "output_tokens": 755,
  "created_at": "2026-09-03 09:23:29",
  "sentiment": "neutral",
  "sentiment_score": -0.064,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 6,
  "lex_hits": 29,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.405,
  "agent_talk_sec": 33.6,
  "customer_talk_sec": 49.4,
  "dead_air_sec": 95.0,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 330.4,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 26,
  "discovery_qs": 5,
  "words_agent": 185,
  "words_customer": 296,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178291057620",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 2.51,
      "text_en": "Hello. Hello. Hello. Hello.",
      "text_native": "हेलो। हेलो। हेलो। हेलो।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 5.01,
      "text_en": "Yes, hello sir, this is Abdul speaking from JSW.",
      "text_native": "या नमस्कार सर, मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 5.9,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.18,
      "end_s": 10.5,
      "text_en": "Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner.",
      "text_native": "आपकी कंपनी यहां रजिस्टर्ड थी आईडिया पार्टनर प्राइवेट लिमिटेड के नाम से। आपका इंक्वायरी भी देते यहां पे ना आईडिया पार्टनर के नाम से।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.7,
      "text_en": "Under what name is it registered?",
      "text_native": "क्या नाम से रजिस्टर्ड है?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.98,
      "end_s": 12.7,
      "text_en": "Idea Partner.",
      "text_native": "आईडिया पार्टनर।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 14.2,
      "text_en": "Idea Partner Private Limited?",
      "text_native": "आईडिया पार्टनर प्राइवेट लिमिटेड?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 14.9,
      "text_en": "Private Limited, yes.",
      "text_native": "प्राइवेट लिमिटेड, हां।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 16.9,
      "text_en": "No, brother, we don't have Idea here.",
      "text_native": "नहीं भाई साहब, आईडिया तो नहीं है यहां पे तो।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 18.4,
      "text_en": "What is your company's name, sir?",
      "text_native": "आपकी कंपनी का नाम है सर?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 20.2,
      "text_en": "Just like that, no one will give you details and data.",
      "text_native": "ऐसे ऐसे डिटेल्स डेटा थोड़ी देंगे कोई आपको।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.7,
      "text_en": "No no, it's not like that, because it's registered here...",
      "text_native": "नहीं नहीं, ऐसा नहीं, क्योंकि यहां रजिस्टर्ड है..."
    },
    {
      "ucid": "34972178291057620",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 24.2,
      "text_en": "You asked, you asked if it's Idea Partner? We told you it's not Idea Partner. Now you...",
      "text_native": "आपने पूछा, आपने पूछा आईडिया पार्टनर है क्या? हमने आपको बताया आईडिया पार्टनर नहीं है। अब आपको..."
    },
    {
      "ucid": "34972178291057620",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.0,
      "text_en": "What is the name, sir? What is the name, sir?",
      "text_native": "क्या नाम है सर? क्या नाम है सर?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 25.9,
      "text_en": "no, it's wrong information.",
      "text_native": "नहीं गलत इंफॉर्मेशन है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 28.2,
      "text_en": "I am not able to understand, I couldn't understand what you are trying to say.",
      "text_native": "आप मैं समझ नहीं चाह रहा हूं, समझ नहीं पाया आप कहना क्या चाह रहे हैं।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 30.0,
      "text_en": "No no sir, I am speaking from JSW, steel steel marketing...",
      "text_native": "नहीं नहीं सर, मैं जेएसडब्ल्यू से बात कर रहा हूं, स्टील स्टील मार्केटिंग..."
    },
    {
      "ucid": "34972178291057620",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 33.2,
      "text_en": "You are speaking from JSW, I understood that part. But the next thing you are saying, I am not able to understand that.",
      "text_native": "आप जेएसडब्ल्यू से बोल रहे हो, वो मैं बात समझ गया। पर जो आप आगे की बात कर रहे हो ना, वो समझ में नहीं आ रही है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 35.6,
      "text_en": "Okay, okay. Did you have a requirement for steel? I was asking for that.",
      "text_native": "अच्छा, अच्छा। रिक्वायरमेंट था क्या स्टील में, आपको इसके लिए पूछ रहा था मैं।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.9,
      "end_s": 36.7,
      "text_en": "Whose requirement?",
      "text_native": "किसका रिक्वायरमेंट है?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 39.2,
      "text_en": "In steel, do you need any HR CR material? I have called you for that, sir.",
      "text_native": "स्टील में, एचआर सीआर में कुछ आपको मटेरियल लगता है? मैं इसके लिए फोन किया हूं सर आपको।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 41.8,
      "text_en": "No, we do need that, but sir, if you call with wrong data, how will we work?",
      "text_native": "नहीं, वो तो लगता है, लेकिन सर आप डेटा गलत लेके बात करोगे तो कैसे करेंगे हम काम?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 44.0,
      "text_en": "Yes, that was a mistake, it was wrong. I understand that.",
      "text_native": "हां, उसमें गलत हो गया, गलत हो गया था। मैं समझ रहा हूं उसके लिए।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 23,
      "speaker": "agent",
      "start_s": 44.3,
      "end_s": 45.6,
      "text_en": "Yes, so we need it, sir, we need a good quantity.",
      "text_native": "हां, तो लगता है सर, अच्छा लगता है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 24,
      "speaker": "customer",
      "start_s": 46.1,
      "end_s": 47.6,
      "text_en": "Okay, okay sir. Do you have any requirement right now?",
      "text_native": "ओके, ओके सर। कुछ अभी रिक्वायरमेंट है?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 25,
      "speaker": "agent",
      "start_s": 47.9,
      "end_s": 49.8,
      "text_en": "The requirement is regular, for 1.6, for 2mm.",
      "text_native": "रिक्वायरमेंट रेगुलर रहता है, 1.6 का, 2mm का।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 26,
      "speaker": "customer",
      "start_s": 50.1,
      "end_s": 52.4,
      "text_en": "Okay, okay. Yes, okay sir, if there is a requirement, please let me know, okay?",
      "text_native": "अच्छा, अच्छा। हां, ठीक है सर, रिक्वायरमेंट हो तो बताइए, ठीक है?"
    },
    {
      "ucid": "34972178291057620",
      "idx": 27,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 55.4,
      "text_en": "Brother, we have a requirement. We are buying from SG Mart, from SK Agarwal.",
      "text_native": "भाई, हमारे रिक्वायरमेंट है। हम लोग ले रहे हैं एसजी मार्ट से, एसके अग्रवाल से ले रहे हैं।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 28,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 56.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 29,
      "speaker": "customer",
      "start_s": 56.1,
      "end_s": 58.8,
      "text_en": "Now, from your side, there has been no complete response from JSW so far.",
      "text_native": "अब आपके यहां से कभी पूरा अभी तक रिस्पांस कहीं से आ नहीं रहा है जेएसडब्ल्यू से।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 30,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 59.9,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा, अच्छा, अच्छा।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 31,
      "speaker": "customer",
      "start_s": 60.4,
      "end_s": 63.2,
      "text_en": "Yes. We have bought from SG Mart and also from SK Agarwal. The material was also from JSW.",
      "text_native": "हां। एसजी मार्ट से भी लिया है और एसके अग्रवाल से लिया है। माल भी जेएसडब्ल्यू का ही लिया है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 32,
      "speaker": "agent",
      "start_s": 63.6,
      "end_s": 64.4,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा, अच्छा, अच्छा।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 33,
      "speaker": "customer",
      "start_s": 64.8,
      "end_s": 65.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 34,
      "speaker": "customer",
      "start_s": 65.8,
      "end_s": 68.0,
      "text_en": "We do get calls from your side, but no one does the work.",
      "text_native": "आपके यहां से फोन तो आता है, पर कोई भी बंदा काम नहीं करता है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 35,
      "speaker": "agent",
      "start_s": 68.4,
      "end_s": 69.4,
      "text_en": "No no sir, it's not like that.",
      "text_native": "नहीं नहीं सर, ऐसा नहीं है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 36,
      "speaker": "customer",
      "start_s": 69.4,
      "end_s": 71.1,
      "text_en": "Sir, every week a call comes from your company.",
      "text_native": "सर, आपके हर हफ्ते फोन आता है आपकी कंपनी से।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 37,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 73.8,
      "text_en": "But till now, no one has made a deal.",
      "text_native": "पर अभी तक कोई किसी ने भी डील नहीं किया है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 38,
      "speaker": "customer",
      "start_s": 74.2,
      "end_s": 77.0,
      "text_en": "Now I haven't understood the system, what is the system for making a deal in your company, I haven't understood.",
      "text_native": "अब मेरेको सिस्टम समझ में नहीं आया कि आपकी कंपनी में डील करने का सिस्टम क्या है, समझ में नहीं आया।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 39,
      "speaker": "customer",
      "start_s": 77.5,
      "end_s": 80.0,
      "text_en": "Every time he takes the requirement from me, and after a week, another person's call comes.",
      "text_native": "वो हर बार मेरे से रिक्वायरमेंट लेता है, वापस हफ्ते भर बाद में दूसरे आदमी का फोन आता है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 40,
      "speaker": "customer",
      "start_s": 80.4,
      "end_s": 84.4,
      "text_en": "Saying, 'Brother, what is your requirement?' Then I tell him. Then the next week a new person's call comes asking, 'Sir, what is your requirement?'",
      "text_native": "कि भाई साहब आपकी क्या रिक्वायरमेंट है? फिर मैं उसको बताता हूं। फिर अगले हफ्ते नए बंदे का फोन आता है कि सर आपकी क्या रिक्वायरमेंट है।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 41,
      "speaker": "customer",
      "start_s": 85.0,
      "end_s": 85.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 42,
      "speaker": "customer",
      "start_s": 86.0,
      "end_s": 91.0,
      "text_en": "So now... and I have been working with SG Mart for three years, only one person calls, even today, for three years. And he is supplying material daily, daily.",
      "text_native": "वो तो अब और एसजी मार्ट से मैं तीन साल से काम कर रहा हूं, एक ही बंदे का फोन आता है आज भी, तीन साल से। और डेली माल दे रहा है, डेली।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 43,
      "speaker": "agent",
      "start_s": 91.4,
      "end_s": 92.1,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा, अच्छा, अच्छा।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 44,
      "speaker": "customer",
      "start_s": 92.4,
      "end_s": 94.0,
      "text_en": "So your system, sir, I haven't understood.",
      "text_native": "तो आपका सिस्टम सर समझ में नहीं आया मेरेको।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 45,
      "speaker": "agent",
      "start_s": 94.5,
      "end_s": 96.2,
      "text_en": "Okay sir, I understood, I am understanding the matter.",
      "text_native": "ठीक है सर, समझ गया मैं, बात को समझ रहा हूं मैं।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 46,
      "speaker": "customer",
      "start_s": 96.4,
      "end_s": 97.3,
      "text_en": "Yes sir, you understand it.",
      "text_native": "जी सर, आप समझ लो।"
    },
    {
      "ucid": "34972178291057620",
      "idx": 47,
      "speaker": "agent",
      "start_s": 98.0,
      "end_s": 98.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178291057620",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Your company was registered here under the name Idea Partner Private Limited. You also gave an inquiry here under the name Idea Partner.",
      "comment": "The agent correctly attempted to acknowledge a platform submission, which is the intent of this step, even though the data itself was incorrect."
    },
    {
      "ucid": "34972178291057620",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent never attempted to revalidate any of the key requirement fields (product, quantity, location, timeline) after the initial opener failed."
    },
    {
      "ucid": "34972178291057620",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions. The customer volunteered some information (current suppliers) but this was in the context of a complaint, not in response to agent-led discovery."
    },
    {
      "ucid": "34972178291057620",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there is a requirement, please let me know, okay?",
      "comment": "The agent did not commit to a price or timeline, instead making a weak request for the customer to share a requirement that the customer had already stated they have."
    },
    {
      "ucid": "34972178291057620",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Did you have a requirement for steel? I was asking for that.",
      "comment": "The agent did not re-pitch the JSW portfolio and kept the focus on the customer's specific (though un-validated) requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}