{
  "ucid": "34972178290530830",
  "call_date": "2026-07-01",
  "start_time": "2026-07-01 16:58:28",
  "end_time": "2026-07-01 16:59:51",
  "duration_sec": 83,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAee6dd5afa213ee4c61e408a125f36002.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 228,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2887\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"543fc21828335e9e090379c31ed55749/8658009895455202521\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"if you record your name and reasons for calling i will see if this person is available\",\"channel\":1,\"start\":0,\"end\":5.199875},{\"transcript\":\"hmm\",\"channel\":0,\"start\":7.999875,\"end\":8.799875},{\"transcript\":\"thanks please stay on the line\",\"channel\":1,\"start\":14.199875,\"end\":20.799875},{\"transcript\":\"hello\",\"channel\":1,\"start\":22.199875,\"end\":22.799875},{\"transcript\":\"hello\",\"channel\":0,\"start\":23.399875,\"end\":24.199875},{\"transcript\":\"uh yes available in part together this time from j\",\"channel\":0,\"start\":25.799875,\"end\":28.599875},{\"transcript\":\"yeah please tell me\",\"channel\":1,\"start\":30.199875,\"end\":31.599875},{\"transcript\":\"uh yes sir you mean premium steel gold india do you have any\",\"channel\":0,\"start\":31.799875,\"end\":35.999875},{\"transcript\":\"polluting the afternoon\",\"channel\":1,\"start\":34.399875,\"end\":35.999875},{\"transcript\":\"yeah you have any psych at the end as an h r cr\",\"channel\":0,\"start\":36.199875,\"end\":41.399875},{\"transcript\":\"yeah sir from j s w york\",\"channel\":1,\"start\":42.599875,\"end\":45.799875},{\"transcript\":\"four\",\"channel\":0,\"start\":44.199875,\"end\":44.799875},{\"transcript\":\"yeah hi thanks\",\"channel\":1,\"start\":45.999875,\"end\":47.199875},{\"transcript\":\"yeah that's from the stage every moment of it\",\"channel\":0,\"start\":46.199875,\"end\":48.799875},{\"transcript\":\"here's the blue\",\"channel\":1,\"start\":49.799875,\"end\":50.999875},{\"transcript\":\"yeah\",\"channel\":0,\"start\":51.199875,\"end\":51.999875},{\"transcript\":\"this is the\",\"channel\":0,\"start\":53.399875,\"end\":54.599875},{\"transcript\":\"sir we will call you back later sir\",\"channel\":1,\"start\":53.399875,\"end\":55.399875},{\"transcript\":\"okay sir i will drop you a text please just connect with me whenever you are required okay\",\"channel\":0,\"start\":56.399875,\"end\":60.999875},{\"transcript\":\"i'll share you uh whatsapp\",\"channel\":0,\"start\":63.399875,\"end\":66.599875},{\"transcript\":\"you can connect with me whenever you are required okay sir\",\"channel\":0,\"start\":66.799875,\"end\":70.389875},{\"transcript\":\"this number this time this time okay thank you\",\"channel\":1,\"start\":66.999875,\"end\":71.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178290530830,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178290530830,\"CallDate\":\"2026-07-01\",\"StartTime\":\"2026-07-01 16:58:28\",\"EndTime\":\"2026-07-01 16:59:51\",\"CallDuration\":\"00:01:23\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Onboarded\",\"AgentName\":\"Kartikey Chauhan\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAee6dd5afa213ee4c61e408a125f36002.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-01\",\"CallStartTime\":\"2026-07-01 16:58:28\",\"CallEndTime\":\"2026-07-01 16:59:51\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_error": null,
  "excel_turn_count": 22,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 73.8,
  "source_file": null,
  "upload_id": null,
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  "english_text": "[0s] UNKNOWN: To record your name and reason for calling, I'll see if this person is available.\n[7s] CUSTOMER: Uh.\n[12s] UNKNOWN: Thanks. Please stay on the line.\n[20s] CUSTOMER: Hello?\n[22s] AGENT: Hello?\n[22s] CUSTOMER: Yeah.\n[23s] AGENT: Uh, yes sir, good evening. Kartikeya this side from JSW One.\n[27s] CUSTOMER: Yeah, please tell me.\n[28s] AGENT: Uh yes sir, we are premium steel whole India. Do you have any...\n[30s] CUSTOMER: Part India, part India.\n[32s] AGENT: Yeah, you have any steel requirement at the end? As in HR, CR, coil, sheets?\n[35s] CUSTOMER: Yeah, sir.\n[36s] CUSTOMER: From JSW you are?\n[36s] AGENT: Yeah, I'm calling from JSW Mumbai office.\n[38s] CUSTOMER: JSW?\n[39s] AGENT: Yeah, yeah.\n[40s] CUSTOMER: Sir, we'll call you back later, sir.\n[42s] AGENT: Okay sir. I'll drop you a text. Just connect with me whenever you want to connect. Okay, sir?\n[46s] CUSTOMER: Yeah, sure.\n[47s] AGENT: I'll share you a WhatsApp. You can connect with me whenever you have the requirement. Okay, sir?\n[49s] CUSTOMER: Yeah, this number, this number.\n[51s] CUSTOMER: Okay, thank you.\n[52s] AGENT: Yeah.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: The call begins with an automated system and hold music before the human conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\", \"CL5 No unnecessary re-pitching\"]",
  "pitch_coaching_note": "For customer-led calls, you must open by acknowledging their submission on our platform; treating it like a cold call creates confusion and leads to quick dismissals.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer from a customer-led campaign but opened with a generic cold-call pitch. The customer seemed confused and quickly dismissed the agent, stating they would call back later. The agent offered to send a WhatsApp message and the call ended without any requirement details being discussed.",
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  "error": null,
  "latency_ms": 28115,
  "input_tokens": 3018,
  "output_tokens": 642,
  "created_at": "2026-09-03 09:47:37",
  "sentiment": "positive",
  "sentiment_score": 0.536,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 4,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.647,
  "agent_talk_sec": 19.4,
  "customer_talk_sec": 10.6,
  "dead_air_sec": 53.0,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 262.9,
  "interruptions": 2,
  "agent_turns": 9,
  "customer_turns": 12,
  "discovery_qs": 5,
  "words_agent": 85,
  "words_customer": 35,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178290530830",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.53,
      "text_en": "To record your name and reason for calling, I'll see if this person is available.",
      "text_native": "To record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "34972178290530830",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 7.0,
      "text_en": "Uh.",
      "text_native": "Uh."
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    {
      "ucid": "34972178290530830",
      "idx": 2,
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      "text_en": "Thanks. Please stay on the line.",
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      "ucid": "34972178290530830",
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      "start_s": 20.5,
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      "text_en": "Hello?",
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178290530830",
      "idx": 5,
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      "start_s": 22.5,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
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    {
      "ucid": "34972178290530830",
      "idx": 6,
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      "start_s": 23.2,
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      "text_en": "Uh, yes sir, good evening. Kartikeya this side from JSW One.",
      "text_native": "Uh, yes sir, good evening. Kartikeya this side from JSW One."
    },
    {
      "ucid": "34972178290530830",
      "idx": 7,
      "speaker": "customer",
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      "text_en": "Yeah, please tell me.",
      "text_native": "Yeah, please tell me."
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      "idx": 8,
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      "text_en": "Uh yes sir, we are premium steel whole India. Do you have any...",
      "text_native": "Uh yes sir, we are premium steel whole India. Do you have any..."
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      "idx": 9,
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      "text_en": "Part India, part India.",
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      "text_en": "Yeah, you have any steel requirement at the end? As in HR, CR, coil, sheets?",
      "text_native": "Yeah, you have any steel requirement at the end? As in HR, CR, coil, sheets?"
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      "ucid": "34972178290530830",
      "idx": 11,
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      "text_en": "Yeah, sir.",
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    },
    {
      "ucid": "34972178290530830",
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      "text_en": "From JSW you are?",
      "text_native": "From JSW you are?"
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      "text_en": "Yeah, I'm calling from JSW Mumbai office.",
      "text_native": "Yeah, I'm calling from JSW Mumbai office."
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      "text_en": "JSW?",
      "text_native": "JSW?"
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      "text_en": "Sir, we'll call you back later, sir.",
      "text_native": "Sir, we'll call you back later, sir."
    },
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      "idx": 17,
      "speaker": "agent",
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      "text_en": "Okay sir. I'll drop you a text. Just connect with me whenever you want to connect. Okay, sir?",
      "text_native": "Okay sir. I'll drop you a text. Just connect with me whenever you want to connect. Okay, sir?"
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      "ucid": "34972178290530830",
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      "text_en": "Yeah, sure.",
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      "idx": 19,
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      "text_en": "I'll share you a WhatsApp. You can connect with me whenever you have the requirement. Okay, sir?",
      "text_native": "I'll share you a WhatsApp. You can connect with me whenever you have the requirement. Okay, sir?"
    },
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      "ucid": "34972178290530830",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.0,
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      "text_en": "Yeah, this number, this number.",
      "text_native": "Yeah, this number, this number."
    },
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      "ucid": "34972178290530830",
      "idx": 21,
      "speaker": "customer",
      "start_s": 50.8,
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      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "34972178290530830",
      "idx": 22,
      "speaker": "agent",
      "start_s": 52.0,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
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    {
      "ucid": "34972178290530830",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh yes sir, we are premium steel whole India. Do you have any...",
      "comment": "The agent did not acknowledge the customer's platform submission and instead opened with a generic cold call question."
    },
    {
      "ucid": "34972178290530830",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to revalidate any specific requirement details."
    },
    {
      "ucid": "34972178290530830",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer ended the call before any discovery questions could be asked."
    },
    {
      "ucid": "34972178290530830",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to a point where price, stock, or a timeline could be discussed or committed."
    },
    {
      "ucid": "34972178290530830",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh yes sir, we are premium steel whole India. Do you have any...",
      "comment": "By treating a warm inbound lead like a cold call, the agent unnecessarily re-pitched the company from scratch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline",
    "CL5 No unnecessary re-pitching"
  ],
  "objection_phrases_list": []
}