{
  "ucid": "34972178290324630",
  "call_date": "2026-07-01",
  "start_time": "2026-07-01 16:24:06",
  "end_time": "2026-07-01 16:25:16",
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  "excel_turn_count": 17,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 42.768,
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  "english_text": "[2s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Kishan Singh ji?   (किशन सिंह जी?)\n[5s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[6s] AGENT: Sir, I was calling from JSW One MSME.   (सर, JSW One MSME से बात कर रहा था मैं।)\n[8s] CUSTOMER: From where?   (कैसे?)\n[9s] AGENT: JSW One MSME, Jindal Steel Works.\n[12s] CUSTOMER: Yes, tell me.   (हां, बोलो ना।)\n[12s] AGENT: Uh, sir you had registered on our portal. Are you looking for any requirement in steel, sir?   (अह, सर आपने हमारे पोर्टल पे रजिस्टर किया था। आप कुछ steel में requirement देख रहे हैं सर?)\n[17s] CUSTOMER: No no, I am not looking for any such requirement.   (नहीं नहीं, ऐसा कोई requirement नहीं देख रहा हूं।)\n[20s] AGENT: Okay, no you had registered on our portal, that's why I am asking you.   (अच्छा, नहीं आपने रजिस्टर किया था ना हमारे पोर्टल पे, इसके लिए पूछ रहा हूं मैं आपसे।)\n[24s] CUSTOMER: No no no, there is no such requirement.   (नहीं नहीं नहीं, ऐसा कुछ नहीं requirement है।)\n[26s] AGENT: Okay, so do you have a requirement for steel?   (अच्छा, तो आपको steel का requirement रहता है?)\n[28s] CUSTOMER: No no, there is no requirement for steel or anything.   (नहीं नहीं, ऐसा steel वगेरा कुछ requirement नहीं है।)\n[31s] AGENT: Okay sir.   (ठीक है सर।)\n[33s] AGENT: Okay.",
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  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "noisy: Background chatter/crosstalk is present on the agent's side throughout the call.",
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  "band_reason": "17 turns, clean transcript (0% inaudible)",
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  "pitch_type_source": "campaign_name:medium",
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  "created_at": "2026-09-03 09:23:12",
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      "start_s": 1.86,
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      "text_native": "हेलो।"
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      "ucid": "34972178290324630",
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      "ucid": "34972178290324630",
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      "speaker": "customer",
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      "text_native": "JSW One MSME, Jindal Steel Works."
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    {
      "ucid": "34972178290324630",
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      "text_en": "Yes, tell me.",
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      "speaker": "agent",
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      "text_en": "Uh, sir you had registered on our portal. Are you looking for any requirement in steel, sir?",
      "text_native": "अह, सर आपने हमारे पोर्टल पे रजिस्टर किया था। आप कुछ steel में requirement देख रहे हैं सर?"
    },
    {
      "ucid": "34972178290324630",
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      "text_native": "अच्छा, नहीं आपने रजिस्टर किया था ना हमारे पोर्टल पे, इसके लिए पूछ रहा हूं मैं आपसे।"
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      "text_en": "Okay, so do you have a requirement for steel?",
      "text_native": "अच्छा, तो आपको steel का requirement रहता है?"
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      "text_en": "No no, there is no requirement for steel or anything.",
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      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
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      "text_native": "Okay."
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      "evidence": "Kishan Singh ji?",
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      "questions_hit": 0,
      "evidence": "",
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      "ucid": "34972178290324630",
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      "step_name": "Platform education",
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      "earned": 0.0,
      "questions_hit": null,
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      "ucid": "34972178290324630",
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      "weight": 2.0,
      "result": "fail",
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      "evidence": "Are you looking for any requirement in steel, sir?",
      "comment": "The agent asked about a current requirement, but when the customer said no, they did not attempt to schedule a specific callback date."
    },
    {
      "ucid": "34972178290324630",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
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      "questions_hit": null,
      "evidence": "Okay sir. Okay.",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled."
    }
  ],
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  "missed_steps": [
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    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
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  "objection_phrases_list": [
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  ]
}