{
  "ucid": "34972178290315280",
  "call_date": "2026-07-01",
  "start_time": "2026-07-01 16:22:32",
  "end_time": "2026-07-01 16:23:34",
  "duration_sec": 62,
  "campaign": "IS_MFG_M1_3Reg_No_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe59f524ed28a11ad0b304ccfc662a562.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 10,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"3548\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"39d8b2217c753bc0fe7c44aa3ab49fd8/4098666074683431277\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"नह सर मेरे पास  नंबरसरफती ूजपेकर हैलो।\",\"channel\":1,\"start\":0,\"end\":3.199875},{\"transcript\":\"ओय।\",\"channel\":0,\"start\":0.799875,\"end\":1.399875},{\"transcript\":\"हैल हैलो।\",\"channel\":0,\"start\":3.399875,\"end\":4.399875},{\"transcript\":\"हाँ हाँ जलान\",\"channel\":1,\"start\":4.599875,\"end\":5.799875},{\"transcript\":\"जी सर जयएस डब्लू से बात कर रहा हूँ आपका कुछ रेक्विरेमेंट है सर ह।\",\"channel\":0,\"start\":6.399875,\"end\":14.199875},{\"transcript\":\"हाँ हाँ बोलो।\",\"channel\":1,\"start\":8.999875,\"end\":10.199875},{\"transcript\":\"ह फिलहाल को कोई रेक्विरेमेंट नहीं।\",\"channel\":1,\"start\":12.999875,\"end\":14.999875},{\"transcript\":\"हा ठीक है फर कूछ आता है तो प्लीज़ बताइएगा राइट सर।\",\"channel\":0,\"start\":14.999875,\"end\":20.999875},{\"transcript\":\"ओके ओके कौन बोल रहा है।\",\"channel\":1,\"start\":18.999875,\"end\":21.399875},{\"transcript\":\"जी जे एच डब्ल्यू वॅन एम एस आई म इ जिंदा स्टील वर्किंग मुंबई शय।\",\"channel\":0,\"start\":21.999875,\"end\":25.799875},{\"transcript\":\"हाँ हाँ हाँ हाँ हाँ जै वॅन करेक्ट करेक्ट करेक्ट मैं सेव कर लेता हूँ नंबर मैं सेव कर लेता हूँ नंबर।\",\"channel\":1,\"start\":24.799875,\"end\":31.799875},{\"transcript\":\"हा ।\",\"channel\":0,\"start\":28.399875,\"end\":29.799875},{\"transcript\":\"ठीक ठीक है सर ठीक ह।\",\"channel\":0,\"start\":31.999875,\"end\":33.199875},{\"transcript\":\"मै रजििस्ट्रेशन तो किया है मैने रजजिस्ट्रेशन तो किया है।\",\"channel\":1,\"start\":32.199875,\"end\":36.199875},{\"transcript\":\"ही सर इसी के लिए कॉल आया आप को।\",\"channel\":0,\"start\":35.799875,\"end\":38.799875},{\"transcript\":\"ओीके थैंक यू थैंक यू थैंक यू मैं करता हूँ।\",\"channel\":1,\"start\":37.799875,\"end\":40.399875},{\"transcript\":\"मे मेरे कोसक  क।\",\"channel\":0,\"start\":40.599875,\"end\":42.599875},{\"transcript\":\"ओके ओके थैंक यू बाई।\",\"channel\":1,\"start\":41.799875,\"end\":43.589875},{\"transcript\":\"या यास।\",\"channel\":0,\"start\":42.799875,\"end\":44.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178290315280,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178290315280,\"CallDate\":\"2026-07-01\",\"StartTime\":\"2026-07-01 16:22:32\",\"EndTime\":\"2026-07-01 16:23:34\",\"CallDuration\":\"00:01:02\",\"CampaignName\":\"IS_MFG_M1_3Reg_No_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe59f524ed28a11ad0b304ccfc662a562.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-01\",\"CallStartTime\":\"2026-07-01 16:22:32\",\"CallEndTime\":\"2026-07-01 16:23:34\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178290315280__DIAe59f524ed28a11ad0b304ccfc662a562.mp3",
  "audio_bytes": 135648,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 19,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 45.216,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello.   (हेलो।)\n[3s] CUSTOMER: Yes, Jalaan.   (हां, जलान।)\n[4s] AGENT: Sir, I am speaking from JSW.   (सर, JSW से बात कर रहा हूं।)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलो।)\n[7s] AGENT: Is there any requirement, sir?   (कुछ requirement है सर?)\n[9s] CUSTOMER: For now, there is no requirement.   (फिलहाल तो कोई requirement नहीं।)\n[12s] AGENT: Okay sir. If something comes up, please let me know.   (ठीक है सर। कुछ आता है तो प्लीज बताइएगा।)\n[14s] CUSTOMER: Okay.\n[15s] CUSTOMER: Okay. Who is speaking?   (Okay. कौन बोल रहा है?)\n[16s] AGENT: JSW One MSME, Jindal Steel Works, Mumbai.\n[18s] CUSTOMER: Yes yes yes yes. JSW One. Correct, correct, correct.   (हां हां हां हां। JSW One. Correct, correct, correct.)\n[22s] CUSTOMER: I'll save the number.   (मैं save कर लेता हूं नंबर।)\n[23s] CUSTOMER: I'll save the number.   (मैं save कर लेता हूं नंबर।)\n[24s] AGENT: Okay, sir.   (ठीक है सर।)\n[25s] CUSTOMER: I have done the registration. I have done the registration.   (मैंने registration तो किया है। मैंने registration तो किया है।)\n[27s] AGENT: Yes sir, the call was for this reason.   (जी सर, इसी के लिए कॉल आया आपको।)\n[28s] CUSTOMER: Thank you, thank you, thank you. I will do it.   (Thank you, thank you, thank you. मैं करता हूं।)\n[31s] AGENT: Absolutely sir, absolutely.   (बिलकुल सर, बिलकुल।)\n[32s] CUSTOMER: Okay. Thank you. Bye.\n[34s] AGENT: Yeah.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and chatter on the agent's side, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have 'no requirement', you must still attempt discovery to build their profile for future business instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user who immediately stated they had no current requirement. The agent did not attempt any discovery or profile building. The customer confirmed they had registered and would be in touch if a need arose, then ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, sir?\", \"comment\": \"The agent opened with a direct sales question instead of a warm welcome to build rapport.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery after the customer stated they had no requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits were not explained; the agent only confirmed the call was about the registration.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If something comes up, please let me know.\", \"comment\": \"The agent did not schedule a specific callback date after the customer stated no current need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have 'no requirement', you must still attempt discovery to build their profile for future business instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user who immediately stated they had no current requirement. The agent did not attempt any discovery or profile building. The customer confirmed they had registered and would be in touch if a need arose, then ended the call.\"}",
  "error": null,
  "latency_ms": 25870,
  "input_tokens": 3100,
  "output_tokens": 667,
  "created_at": "2026-09-03 09:23:02",
  "sentiment": "positive",
  "sentiment_score": 0.368,
  "sentiment_confidence": "high",
  "pos": 40,
  "neg": 4,
  "lex_hits": 24,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.381,
  "agent_talk_sec": 9.8,
  "customer_talk_sec": 15.9,
  "dead_air_sec": 36.3,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 263.3,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 12,
  "discovery_qs": 1,
  "words_agent": 43,
  "words_customer": 58,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178290315280",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.28,
      "end_s": 1.9,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.41,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.84,
      "end_s": 3.5,
      "text_en": "Yes, Jalaan.",
      "text_native": "हां, जलान।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.82,
      "end_s": 5.0,
      "text_en": "Sir, I am speaking from JSW.",
      "text_native": "सर, JSW से बात कर रहा हूं।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.49,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.82,
      "end_s": 8.04,
      "text_en": "Is there any requirement, sir?",
      "text_native": "कुछ requirement है सर?"
    },
    {
      "ucid": "34972178290315280",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 10.48,
      "text_en": "For now, there is no requirement.",
      "text_native": "फिलहाल तो कोई requirement नहीं।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 13.5,
      "text_en": "Okay sir. If something comes up, please let me know.",
      "text_native": "ठीक है सर। कुछ आता है तो प्लीज बताइएगा।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 14.18,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178290315280",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.7,
      "end_s": 15.8,
      "text_en": "Okay. Who is speaking?",
      "text_native": "Okay. कौन बोल रहा है?"
    },
    {
      "ucid": "34972178290315280",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 18.5,
      "text_en": "JSW One MSME, Jindal Steel Works, Mumbai.",
      "text_native": "JSW One MSME, Jindal Steel Works, Mumbai."
    },
    {
      "ucid": "34972178290315280",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 21.5,
      "text_en": "Yes yes yes yes. JSW One. Correct, correct, correct.",
      "text_native": "हां हां हां हां। JSW One. Correct, correct, correct."
    },
    {
      "ucid": "34972178290315280",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 23.0,
      "text_en": "I'll save the number.",
      "text_native": "मैं save कर लेता हूं नंबर।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.2,
      "text_en": "I'll save the number.",
      "text_native": "मैं save कर लेता हूं नंबर।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 24.9,
      "text_en": "Okay, sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 26.8,
      "text_en": "I have done the registration. I have done the registration.",
      "text_native": "मैंने registration तो किया है। मैंने registration तो किया है।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 28.2,
      "text_en": "Yes sir, the call was for this reason.",
      "text_native": "जी सर, इसी के लिए कॉल आया आपको।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 17,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 30.5,
      "text_en": "Thank you, thank you, thank you. I will do it.",
      "text_native": "Thank you, thank you, thank you. मैं करता हूं।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 18,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.5,
      "text_en": "Absolutely sir, absolutely.",
      "text_native": "बिलकुल सर, बिलकुल।"
    },
    {
      "ucid": "34972178290315280",
      "idx": 19,
      "speaker": "customer",
      "start_s": 31.5,
      "end_s": 33.0,
      "text_en": "Okay. Thank you. Bye.",
      "text_native": "Okay. Thank you. Bye."
    },
    {
      "ucid": "34972178290315280",
      "idx": 20,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 33.8,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "34972178290315280",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, sir?",
      "comment": "The agent opened with a direct sales question instead of a warm welcome to build rapport."
    },
    {
      "ucid": "34972178290315280",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "34972178290315280",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery after the customer stated they had no requirement."
    },
    {
      "ucid": "34972178290315280",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits were not explained; the agent only confirmed the call was about the registration."
    },
    {
      "ucid": "34972178290315280",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If something comes up, please let me know.",
      "comment": "The agent did not schedule a specific callback date after the customer stated no current need."
    },
    {
      "ucid": "34972178290315280",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}