Call 21112178980277511 2026-09-19 · Aditya Pandey · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:high) |
Audio: clear: The agent's initial question about the company name is slightly unclear but decipherable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +2/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the nature of business but correctly stopped discovery upon learning the customer was not a potential buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No purchase opportunity was identified because the customer clarified they wanted to be a supplier, not a buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent provided a helpful non-sales closure by offering to redirect the query, which is not one of the three prescribed sales outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, you recently registered on our platform, this call is regarding that.
Summary
The agent contacted a new registrant who clarified they were not a potential customer but were interested in vendor registration to supply materials to JSW. The agent correctly identified the mismatch, explained the purpose of the sales portal, and offered to forward the contact to the appropriate internal department. The call ended with the customer's agreement.
Coaching
You correctly identified this was a vendor registration inquiry and didn't force a sales pitch; this was the right way to handle the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, you recently registered on our platform, this call is regarding that. The agent gave a standard, professional opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the required profiling questions, as the call was quickly identified as a non-buyer lead. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Can you tell me the nature of your business, sir, what do you do? The agent asked about the nature of business but correctly stopped discovery upon learning the customer was not a potential buyer. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not pitch the platform's sales USPs as the customer was not a buyer; this was the correct action for the situation. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No purchase opportunity was identified because the customer clarified they wanted to be a supplier, not a buyer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The agent provided a helpful non-sales closure by offering to redirect the query, which is not one of the three prescribed sales outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.705 | 23.9s | 10.0s | 46.1s | 4.9s | 298.7 | 0 | 9 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो
agent
1.7s
Uh hello, I can construction?
अह हॅलो, I can construction?
customer
3.3s
Yes, speak.
हां बोलो
agent
4.2s
Sir, hello, this is Aditya Pandey speaking from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
7.0s
Speak.
बोलिए।
agent
7.8s
Sir, you recently registered on our platform, this call is regarding that. Can you tell me the nature of your business, sir, what do you do?
सर जी हमारे प्लेटफार्म पे आपने रिसेंटली रजिस्टर किया था उसी के रिगार्डिंग एक कॉल था कि आप आपका नेचर ऑफ बिज़नेस बता सकते है सर कि आप क्या करते है?
customer
13.4s
It's construction.
कंस्ट्रक्शन है।
agent
14.7s
From construction? So you require TMT material, sir?
कंस्ट्रक्शन से क्या? तो आपको TMT मटेरियल रिक्वायर्ड होता है क्या सर?
customer
16.8s
No, I have to supply. So I was just looking that... I mean, this is your...
नहीं, मुझे तो सप्लाई करना है। तो ये तो खाली देख रहा था कि मतलब ये तो आपके...
agent
20.0s
Oh, you wanted to do vendor registration?
अच्छा आपको वेंडर रजिस्ट्रेशन करना था क्या?
customer
21.3s
Yes, yes, yes.
हां हां हां।
agent
22.4s
Okay sir, got it. I'll do one thing, I will share the contact with your concerned person.
ओके सर, गॉट इट। मैं एक काम करता हूं, मैं आपका कंसर्न पर्सन को शेयर कर दूंगा कांटेक्ट।
customer
25.3s
Okay. Uh because that seller, I don't want to purchase anything.
ओके। अह क्योंकि वो सेलर, मेरे को परचेस नहीं करना कुछ भी।
agent
27.9s
No, I thought... how it is for us, sir, the place where you registered, that portal was mostly for selling.
नहीं, मेरे को लगा था, हमारा कैसा है सर, जो आपने जहां रजिस्ट्रेशन किया है, वो ज्यादा सेल्लिंग के लिए ही हमने मतलब वो पोर्टल था।
customer
32.1s
I understood, concern...
समझ गया मैं, कंसर्न...
agent
32.9s
For vendor registration, it's totally uh different. I'll put it in your... this... if there is any concerned person, they will connect.
वेंडर रजिस्ट्रेशन के लिए टोटली अह डिफरेंट है। मैं डाल देता हूं आपके इसमें, मैं... कोई कंसर्न पर्सन होगा तो कनेक्ट करेगी।
customer
36.8s
Okay, okay.
ठीक है, ठीक है।
agent
38.1s
Okay, fine. Thank you.
ओके, ठीक है। थैंक यू।