{
  "ucid": "21112178980277511",
  "call_date": "2026-09-19",
  "start_time": "2026-09-19 12:56:15",
  "end_time": "2026-09-19 12:57:35",
  "duration_sec": 80,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Does_not_deal_Steel",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdcb4821e481ab632577d3b1ab002812e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1323,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178980277511__DIAdcb4821e481ab632577d3b1ab002812e.mp3",
  "audio_bytes": 170208,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 56.736,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Uh hello, I can construction?   (अह हॅलो, I can construction?)\n[3s] CUSTOMER: Yes, speak.   (हां बोलो)\n[4s] AGENT: Sir, hello, this is Aditya Pandey speaking from JSW One.   (सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।)\n[7s] CUSTOMER: Speak.   (बोलिए।)\n[8s] AGENT: Sir, you recently registered on our platform, this call is regarding that. Can you tell me the nature of your business, sir, what do you do?   (सर जी हमारे प्लेटफार्म पे आपने रिसेंटली रजिस्टर किया था उसी के रिगार्डिंग एक कॉल था कि आप आपका नेचर ऑफ बिज़नेस बता सकते है सर कि आप क्या करते है?)\n[13s] CUSTOMER: It's construction.   (कंस्ट्रक्शन है।)\n[15s] AGENT: From construction? So you require TMT material, sir?   (कंस्ट्रक्शन से क्या? तो आपको TMT मटेरियल रिक्वायर्ड होता है क्या सर?)\n[17s] CUSTOMER: No, I have to supply. So I was just looking that... I mean, this is your...   (नहीं, मुझे तो सप्लाई करना है। तो ये तो खाली देख रहा था कि मतलब ये तो आपके...)\n[20s] AGENT: Oh, you wanted to do vendor registration?   (अच्छा आपको वेंडर रजिस्ट्रेशन करना था क्या?)\n[21s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[22s] AGENT: Okay sir, got it. I'll do one thing, I will share the contact with your concerned person.   (ओके सर, गॉट इट। मैं एक काम करता हूं, मैं आपका कंसर्न पर्सन को शेयर कर दूंगा कांटेक्ट।)\n[25s] CUSTOMER: Okay. Uh because that seller, I don't want to purchase anything.   (ओके। अह क्योंकि वो सेलर, मेरे को परचेस नहीं करना कुछ भी।)\n[28s] AGENT: No, I thought... how it is for us, sir, the place where you registered, that portal was mostly for selling.   (नहीं, मेरे को लगा था, हमारा कैसा है सर, जो आपने जहां रजिस्ट्रेशन किया है, वो ज्यादा सेल्लिंग के लिए ही हमने मतलब वो पोर्टल था।)\n[32s] CUSTOMER: I understood, concern...   (समझ गया मैं, कंसर्न...)\n[33s] AGENT: For vendor registration, it's totally uh different. I'll put it in your... this... if there is any concerned person, they will connect.   (वेंडर रजिस्ट्रेशन के लिए टोटली अह डिफरेंट है। मैं डाल देता हूं आपके इसमें, मैं... कोई कंसर्न पर्सन होगा तो कनेक्ट करेगी।)\n[37s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[38s] AGENT: Okay, fine. Thank you.   (ओके, ठीक है। थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: The agent's initial question about the company name is slightly unclear but decipherable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly identified this was a vendor registration inquiry and didn't force a sales pitch; this was the right way to handle the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who clarified they were not a potential customer but were interested in vendor registration to supply materials to JSW. The agent correctly identified the mismatch, explained the purpose of the sales portal, and offered to forward the contact to the appropriate internal department. The call ended with the customer's agreement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, you recently registered on our platform, this call is regarding that.\", \"comment\": \"The agent gave a standard, professional opening and stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required profiling questions, as the call was quickly identified as a non-buyer lead.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Can you tell me the nature of your business, sir, what do you do?\", \"comment\": \"The agent asked about the nature of business but correctly stopped discovery upon learning the customer was not a potential buyer.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch the platform's sales USPs as the customer was not a buyer; this was the correct action for the situation.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No purchase opportunity was identified because the customer clarified they wanted to be a supplier, not a buyer.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent provided a helpful non-sales closure by offering to redirect the query, which is not one of the three prescribed sales outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified this was a vendor registration inquiry and didn't force a sales pitch; this was the right way to handle the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who clarified they were not a potential customer but were interested in vendor registration to supply materials to JSW. The agent correctly identified the mismatch, explained the purpose of the sales portal, and offered to forward the contact to the appropriate internal department. The call ended with the customer's agreement.\"}",
  "error": null,
  "latency_ms": 40764,
  "input_tokens": 3281,
  "output_tokens": 752,
  "created_at": "2026-09-25 11:52:31",
  "sentiment": "negative",
  "sentiment_score": -0.158,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.705,
  "agent_talk_sec": 23.9,
  "customer_talk_sec": 10.0,
  "dead_air_sec": 46.1,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 298.7,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 5,
  "words_agent": 119,
  "words_customer": 41,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178980277511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.09,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178980277511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.69,
      "end_s": 3.0,
      "text_en": "Uh hello, I can construction?",
      "text_native": "अह हॅलो, I can construction?"
    },
    {
      "ucid": "21112178980277511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.27,
      "end_s": 3.77,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलो"
    },
    {
      "ucid": "21112178980277511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 6.6,
      "text_en": "Sir, hello, this is Aditya Pandey speaking from JSW One.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.4,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 12.7,
      "text_en": "Sir, you recently registered on our platform, this call is regarding that. Can you tell me the nature of your business, sir, what do you do?",
      "text_native": "सर जी हमारे प्लेटफार्म पे आपने रिसेंटली रजिस्टर किया था उसी के रिगार्डिंग एक कॉल था कि आप आपका नेचर ऑफ बिज़नेस बता सकते है सर कि आप क्या करते है?"
    },
    {
      "ucid": "21112178980277511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.4,
      "end_s": 14.3,
      "text_en": "It's construction.",
      "text_native": "कंस्ट्रक्शन है।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.7,
      "end_s": 16.7,
      "text_en": "From construction? So you require TMT material, sir?",
      "text_native": "कंस्ट्रक्शन से क्या? तो आपको TMT मटेरियल रिक्वायर्ड होता है क्या सर?"
    },
    {
      "ucid": "21112178980277511",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 20.0,
      "text_en": "No, I have to supply. So I was just looking that... I mean, this is your...",
      "text_native": "नहीं, मुझे तो सप्लाई करना है। तो ये तो खाली देख रहा था कि मतलब ये तो आपके..."
    },
    {
      "ucid": "21112178980277511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 21.2,
      "text_en": "Oh, you wanted to do vendor registration?",
      "text_native": "अच्छा आपको वेंडर रजिस्ट्रेशन करना था क्या?"
    },
    {
      "ucid": "21112178980277511",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 22.1,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 25.3,
      "text_en": "Okay sir, got it. I'll do one thing, I will share the contact with your concerned person.",
      "text_native": "ओके सर, गॉट इट। मैं एक काम करता हूं, मैं आपका कंसर्न पर्सन को शेयर कर दूंगा कांटेक्ट।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 27.7,
      "text_en": "Okay. Uh because that seller, I don't want to purchase anything.",
      "text_native": "ओके। अह क्योंकि वो सेलर, मेरे को परचेस नहीं करना कुछ भी।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.9,
      "end_s": 32.0,
      "text_en": "No, I thought... how it is for us, sir, the place where you registered, that portal was mostly for selling.",
      "text_native": "नहीं, मेरे को लगा था, हमारा कैसा है सर, जो आपने जहां रजिस्ट्रेशन किया है, वो ज्यादा सेल्लिंग के लिए ही हमने मतलब वो पोर्टल था।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 32.9,
      "text_en": "I understood, concern...",
      "text_native": "समझ गया मैं, कंसर्न..."
    },
    {
      "ucid": "21112178980277511",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.9,
      "end_s": 36.8,
      "text_en": "For vendor registration, it's totally uh different. I'll put it in your... this... if there is any concerned person, they will connect.",
      "text_native": "वेंडर रजिस्ट्रेशन के लिए टोटली अह डिफरेंट है। मैं डाल देता हूं आपके इसमें, मैं... कोई कंसर्न पर्सन होगा तो कनेक्ट करेगी।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 37.4,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178980277511",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 39.3,
      "text_en": "Okay, fine. Thank you.",
      "text_native": "ओके, ठीक है। थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178980277511",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, you recently registered on our platform, this call is regarding that.",
      "comment": "The agent gave a standard, professional opening and stated the reason for the call."
    },
    {
      "ucid": "21112178980277511",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required profiling questions, as the call was quickly identified as a non-buyer lead."
    },
    {
      "ucid": "21112178980277511",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Can you tell me the nature of your business, sir, what do you do?",
      "comment": "The agent asked about the nature of business but correctly stopped discovery upon learning the customer was not a potential buyer."
    },
    {
      "ucid": "21112178980277511",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch the platform's sales USPs as the customer was not a buyer; this was the correct action for the situation."
    },
    {
      "ucid": "21112178980277511",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No purchase opportunity was identified because the customer clarified they wanted to be a supplier, not a buyer."
    },
    {
      "ucid": "21112178980277511",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent provided a helpful non-sales closure by offering to redirect the query, which is not one of the three prescribed sales outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}