{
  "ucid": "21112178980039221",
  "call_date": "2026-09-19",
  "start_time": "2026-09-19 12:16:32",
  "end_time": "2026-09-19 12:17:28",
  "duration_sec": 56,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA73954673f04884d8e6181ac4fd27e835.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1329,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178980039221__DIA73954673f04884d8e6181ac4fd27e835.mp3",
  "audio_bytes": 105408,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 35.136,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Hello, Baba Nayak Bhandar?   (हेलो, बाबा नायक भंडार?)\n[8s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलिए।)\n[9s] AGENT: Sir, our... Hello, I am Aditya Pandey calling from JSW One.   (सर जी हमारे नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।)\n[12s] CUSTOMER: Yes, tell me sir.   (हां बोलिए सर।)\n[13s] AGENT: Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that. Do you have any requirement for cement generally?   (सर जी हमारे प्लेटफार्म पे अभी आपने रजिस्ट्रेशन करके अकाउंट ये बनाया था opportunity, उसी के regarding कॉल किया था। कुछ आपका cement में requirement रहता है क्या generally?)\n[20s] CUSTOMER: No.   (नहीं।)\n[21s] AGENT: Uh, okay sir. I'll do one thing. Actually, I only check for steel requirements. So I will transfer you to the concerned person.   (अह, ठीक है सर। मैं एक काम करता हूं। Actually मैं सिर्फ steel requirement ही check करता हूं। तो मैं आपका concern person को transfer कर देता हूं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some faint, unrelated background chatter at the beginning of the recording before the call starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Before asking about a specific product, first re-validate the product details from the platform submission to ensure you are discussing the correct requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "cement",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a platform registration. He incorrectly assumed the customer needed cement and asked about it. The customer said they had no requirement. The agent, realizing he only handles steel, offered to transfer the call to the correct department.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that.\", \"comment\": \"The agent correctly referenced the customer's recent platform activity.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not re-validate any of the requirement fields from the platform submission.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions; the call ended after a basic requirement check.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the closure stage; no price or timeline was discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not re-pitch the portfolio, keeping the call focused.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before asking about a specific product, first re-validate the product details from the platform submission to ensure you are discussing the correct requirement.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"cement\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a platform registration. He incorrectly assumed the customer needed cement and asked about it. The customer said they had no requirement. The agent, realizing he only handles steel, offered to transfer the call to the correct department.\"}",
  "error": null,
  "latency_ms": 36180,
  "input_tokens": 2893,
  "output_tokens": 613,
  "created_at": "2026-09-25 11:52:51",
  "sentiment": "neutral",
  "sentiment_score": 0.14,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.884,
  "agent_talk_sec": 17.5,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 36.2,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 229.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 67,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178980039221",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.51,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178980039221",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.84,
      "end_s": 7.04,
      "text_en": "Hello, Baba Nayak Bhandar?",
      "text_native": "हेलो, बाबा नायक भंडार?"
    },
    {
      "ucid": "21112178980039221",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.56,
      "end_s": 8.26,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलिए।"
    },
    {
      "ucid": "21112178980039221",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.56,
      "end_s": 11.8,
      "text_en": "Sir, our... Hello, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर जी हमारे नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178980039221",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.21,
      "end_s": 12.91,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "21112178980039221",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 19.5,
      "text_en": "Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that. Do you have any requirement for cement generally?",
      "text_native": "सर जी हमारे प्लेटफार्म पे अभी आपने रजिस्ट्रेशन करके अकाउंट ये बनाया था opportunity, उसी के regarding कॉल किया था। कुछ आपका cement में requirement रहता है क्या generally?"
    },
    {
      "ucid": "21112178980039221",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.81,
      "end_s": 20.21,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178980039221",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 27.84,
      "text_en": "Uh, okay sir. I'll do one thing. Actually, I only check for steel requirements. So I will transfer you to the concerned person.",
      "text_native": "अह, ठीक है सर। मैं एक काम करता हूं। Actually मैं सिर्फ steel requirement ही check करता हूं। तो मैं आपका concern person को transfer कर देता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178980039221",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that.",
      "comment": "The agent correctly referenced the customer's recent platform activity."
    },
    {
      "ucid": "21112178980039221",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not re-validate any of the requirement fields from the platform submission."
    },
    {
      "ucid": "21112178980039221",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions; the call ended after a basic requirement check."
    },
    {
      "ucid": "21112178980039221",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage; no price or timeline was discussed."
    },
    {
      "ucid": "21112178980039221",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not re-pitch the portfolio, keeping the call focused."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}