{ "ucid": "21112178979248341", "call_date": "2026-09-19", "start_time": "2026-09-19 10:04:43", "end_time": "2026-09-19 10:09:36", "duration_sec": 293, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb19e85d3ae330a9de7e4edf543c676f4.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1330, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178979248341__DIAb19e85d3ae330a9de7e4edf543c676f4.mp3", "audio_bytes": 784944, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 261.648, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Hello?\n[6s] CUSTOMER: Hello.\n[7s] AGENT: Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?\n[12s] CUSTOMER: Yes sir.\n[13s] AGENT: Yes. Uh so like what is the dimensions?\n[16s] CUSTOMER: Actually this is the last thickness 3 mm or more than 3 mm is also available?\n[20s] AGENT: This is the last one sir.\n[22s] CUSTOMER: Okay.\n[23s] AGENT: Point, yes.\n[24s] CUSTOMER: I just I just\n[24s] AGENT: Point three to yes, speak. (Point three to yes, बोलिए.)\n[26s] CUSTOMER: Uh, meaning, I just saw yours that you do this in B2B, and in retail too. That's why I had a requirement, so I thought let's check it once. We have multiple orders monthly. (अह मतलब जस्ट मैंने आपका वो देखा की आप मतलब B2B में ऐसा करते हैं रिटेल में भी। That's why मैं मेरा एक requirement था तो मैं बोला एक बार चेक करके देख लेते हैं। Multiple orders रहते हैं हमारे monthly.)\n[34s] AGENT: How much is it monthly for you? (Monthly कितना रहता है आपका?)\n[36s] CUSTOMER: For us, the thickness you have in points, actually for us it comes in gauges, you have given it in points. Okay. So according to that, my order is for five-six tons. (हमें point में जो आपका thickness है, actually gauges में हमारे में आता है, आपने point में दिया हुआ है। Okay. तो उसके हिसाब से जो है सो पांच छे टन का आर्डर रहता है मेरा।)\n[42s] AGENT: Our MOQ is a minimum of five tons for every SKU. Okay? So (हमारा MOQ minimum पांच टन रहता है every SKU का। Okay? So)\n[45s] CUSTOMER: Monthly.\n[46s] AGENT: No no, one SKU, if suppose you are looking for some thickness in 3 mm, okay? So (नहीं नहीं, हम एक SKU अगर मानो आप 3 mm में कोई thickness देख रहे हैं, okay? So)\n[49s] CUSTOMER: So I'll have to place a minimum order of five tons. (तो minimum पांच टन का आर्डर देना पड़ेगा।)\n[51s] AGENT: Minimum minimum is five tons. (Minimum minimum पांच टन रहता है।)\n[53s] CUSTOMER: Okay okay. And what will be the rate for this, sir? (Okay okay. और rate क्या रहेगा सर इसमें?)\n[55s] AGENT: Sir, now the rates have to be checked live because the prices have become very volatile and CR (सर अभी rates live चेक करना पड़ता है क्योंकि अभी prices बहुत volatile हो गयी है और CR)\n[58s] CUSTOMER: For now (अभी का)\n[59s] AGENT: CR is also going out of stock quite a bit. The prices that were running yesterday were running at 76 to 77, sir. (CR काफी out stock भी हो रहा है। अभी जो कल जो prices कल चल रही थी, वो 76 to 77 चल रही थी सर।)\n[104s] CUSTOMER: Hmm hmm. (हम्म हम्म।)\n[105s] AGENT: Okay for JSW Prime make.\n[107s] CUSTOMER: Okay.\n[108s] AGENT: Yes. What, which one do you (Yes. What आप कौनसा)\n[109s] CUSTOMER: 76 to 77.\n[110s] AGENT: Yes yes. Hmm hmm hmm hmm. (Yes yes. हम्म हम्म हम्म हम्म।)\n[112s] AGENT: Which material do you take now, which brand do you take? (अभी कौनसा material लेते, कौनसा brand का लेते हैं आप?)\n[115s] CUSTOMER: I get JSW's material only, sir, but I am getting it for 71. (मेरे पास JSW का ही माल आता है सर, लेकिन 71 में आ रहा है मेरेको।)\n[118s] AGENT: From when is this rate, sir? (ये कभी का rate है सर आपको?)\n[120s] CUSTOMER: It must be from last week, all that. (Last week का रहेगा, वही सब।)\n[121s] AGENT: Exactly, right, sir. Now, like, drastically there have been differences of four to five rupees. Region-wise also, sir (Exactly ना सर। अभी like drastically four to five rupees का differences आए हुए हैं। Region wise भी सर)\n[125s] CUSTOMER: Is it for delivery, for five tons? (Delivery का रहता है पांच टन का?)\n[127s] AGENT: Uh, one delivery, one delivery. (अह एक delivery, one delivery.)\n[128s] CUSTOMER: No, is it delivered to the door or (नहीं, door तक पहुंचा के रहता है की)\n[130s] AGENT: Yes yes, FOR, FOR, FOR. (हां yes, FOR, FOR, FOR.)\n[132s] CUSTOMER: It's FOR. (FOR रहता है।)\n[132s] AGENT: FOR, it's FOR. Okay? For the rest, I have to check region-wise. In some regions, uh, in comparison to north-south, sometimes there is a difference of one to one and a half rupees. (FOR, FOR रहता है। Okay? बाकी फिर मुझे region wise चेक करना पड़ता है। कोई कोई region में uh north-south के comparison में कभी कभी एक डेढ़ रूपए का फर्क भी आता है।)\n[138s] CUSTOMER: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[140s] AGENT: Yes. And which is your region? (Yes. और आपका कौनसा है region?)\n[141s] CUSTOMER: Ours is in Maharashtra, Thane. (Maharashtra में है हमारा, Thane.)\n[143s] AGENT: It's in Maharashtra, right? In Thane? (Maharashtra में है ना? Thane में?)\n[144s] CUSTOMER: Yes.\n[145s] AGENT: You will get it from Taloja, sir. (आपको तो एक Taloja से मिल जाएगा सर।)\n[147s] CUSTOMER: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[148s] AGENT: Okay. Right now, is this a requirement for you now? Is there a plan to purchase, or next week, how is it? (Okay. अभी अभी requirement, ये requirement है क्या आपको अभी? Purchase का plan है या फिर next week में, कैसा है?)\n[152s] CUSTOMER: It will be for next week, I think. Now, this number that I got, if I call on this, will I speak to you or someone else? (Next week का रहेगा मेरे हिसाब से। अभी ये number जो मुझे आया, इसपे अगर बात करूंगा तो आपसे बात होगा या किसी और से होगा?)\n[156s] AGENT: No, this is system-generated. I will ping you from my WhatsApp. Okay? So on that, whenever you have a requirement, just let me know one or two days in advance. Delivery takes two to three days. (नहीं, ये system generated है। मैं आपको ना ping करता हूं मैं अपने WhatsApp से। Okay? तो उसपे आप जब भी आपको requirement रहेगा ना, just मुझे एक दो दिन पहले बता दीजिए। Delivery में दो से तीन दिन लगता है।)\n[202s] CUSTOMER: Okay okay sir.\n[203s] AGENT: So, the rates at that time, suppose if they have even reduced after Ganpati, then the live rates, I will punch on that and send you the invoice. So you (तो मैं उस टाइम के जो rates रहेंगे, मान लीजिए अगर कम भी हो गया रहेगा after Ganpati, तो जो live rates रहेंगे ना, तो उसपे punch करके मैं आपको invoice भेज दूंगा। तो आप)\n[209s] CUSTOMER: Okay okay. Is there no plan for heavy thickness? 6 mm, 8 mm? (Okay okay. Heavy thickness में कुछ भी plan नहीं है? 6 mm, 8 mm का?)\n[212s] AGENT: You will get it in HR sheets, sir. (HR sheets में मिल जाएगा सर आपको।)\n[214s] CUSTOMER: 6 mm, 8 mm.\n[215s] AGENT: 6 mm, 8 mm will be available, right? (6 mm, 8 mm मिल जाएगा ना?)\n[216s] AGENT: Yes, you will get it in HR. You will also get plates, there are plates up to 25 mm. (हां, HR में मिल जाएगा। Plates भी मिल जाएंगी, 25 mm तक की plates है।)\n[220s] CUSTOMER: Okay okay, not an issue. I will then, you ping me on WhatsApp, I will send you my requirement. (Okay okay, not an issue. मैं फिर आपको, मुझे आप WhatsApp पे ping करके रखो, मैं मेरा requirement डाल देता हूं आपको।)\n[224s] AGENT: That's fine. You send it to me, but currently this is not a purchase, right? (चलेगा। मुझे आप भेजिए but अभी current में तो ये purchase नहीं है ना?)\n[226s] CUSTOMER: No, right now, put this on hold. You are saying five tons, my lot has already arrived from somewhere. Meaning, there's no point in increasing the inventory that much. (नहीं, अभी अभी इसको, इसको hold कर दीजिए ना। अभी पांच टन का आप बोल रहे हो, मेरा already lot आ चुका है कहीं से। मतलब वो inventory उतना बढ़ा के कोई मतलब नहीं है।)\n[232s] AGENT: Understood, understood, understood.\n[234s] CUSTOMER: You keep me pinged, my next inquiry, I will float it to you, you give the rate. (मेरेको आप ping करके रखिए, मेरा next जो inquiry रहेगा, तो आपको मैं float कर दूंगा, आप rate दीजिए।)\n[237s] AGENT: Yes, I have sent you the card, okay? (Yes, आपको मैंने card भेज दिया है, okay?)\n[238s] AGENT: Should I call you on Monday then? (मैं आपको छे तो एक Monday को call करूं?)\n[240s] CUSTOMER: Okay, not an issue at all.\n[242s] AGENT: Yeah, thank you.\n[243s] CUSTOMER: Thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 67, "connected": 1, "audio_notes": "clear: The conversation is a clear code-mixed exchange between Hindi and English.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "67 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "Your talk time was very high (72%). Focus on asking more discovery questions about the customer's business and end-use to build rapport before discussing price and stock.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "out_of_stock", "supply_details": "CR is also going out of stock quite a bit.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer inquired about 3mm CR sheets after using the platform, with a monthly requirement of 5-6 tons. The agent quoted a recent price of 76-77/kg, which the customer objected to, stating their current JSW price is 71/kg. The agent explained market volatility and confirmed the price was delivered. As the customer's immediate need was already fulfilled, the agent set a follow-up call for Monday to quote on the next requirement, noting that CR stock is currently volatile.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?\", \"comment\": \"The agent correctly opened by referencing the customer's activity on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"what is the dimensions?...five-six tons...And which is your region?...Is there a plan to purchase, or next week, how is it?\", \"comment\": \"Agent revalidated product, quantity, location, and timeline, but did not confirm the specific width.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"How much is it monthly for you?...Which material do you take now, which brand do you take?\", \"comment\": \"Agent asked about monthly tonnage and current brand, but missed end application, JSW share, and payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"the prices that were running yesterday were running at 76 to 77, sir...Should I call you on Monday then?\", \"comment\": \"Agent provided a recent price, explained the need for a live quote, and committed to a specific follow-up time.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You will get it in HR sheets, sir.\", \"comment\": \"When the customer asked about a different product (heavy thickness), the agent correctly directed them without re-pitching the entire portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your talk time was very high (72%). Focus on asking more discovery questions about the customer's business and end-use to build rapport before discussing price and stock.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"CR is also going out of stock quite a bit.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"I get JSW's material only, sir, but I am getting it for 71.\", \"response\": \"Exactly, right, sir. Now, like, drastically there have been differences of four to five rupees.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"You keep me pinged, my next inquiry, I will float it to you, you give the rate.\", \"response\": \"Should I call you on Monday then?\"}], \"call_summary\": \"The customer inquired about 3mm CR sheets after using the platform, with a monthly requirement of 5-6 tons. The agent quoted a recent price of 76-77/kg, which the customer objected to, stating their current JSW price is 71/kg. The agent explained market volatility and confirmed the price was delivered. As the customer's immediate need was already fulfilled, the agent set a follow-up call for Monday to quote on the next requirement, noting that CR stock is currently volatile.\"}", "error": null, "latency_ms": 36060, "input_tokens": 5066, "output_tokens": 961, "created_at": "2026-09-25 11:52:52", "sentiment": "neutral", "sentiment_score": 0.05, "sentiment_confidence": "high", "pos": 24, "neg": 20, "lex_hits": 41, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.724, "agent_talk_sec": 160.1, "customer_talk_sec": 60.9, "dead_air_sec": 72.0, "longest_monologue_sec": 45.8, "agent_wpm": 149.9, "interruptions": 0, "agent_turns": 35, "customer_turns": 32, "discovery_qs": 19, "words_agent": 400, "words_customer": 294, "monologue_heavy": 1, "turns": [ { "ucid": "21112178979248341", "idx": 0, "speaker": "agent", "start_s": 5.01, "end_s": 5.41, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178979248341", "idx": 1, "speaker": "customer", "start_s": 6.21, "end_s": 6.67, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178979248341", "idx": 2, "speaker": "agent", "start_s": 7.16, "end_s": 12.1, "text_en": "Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?", "text_native": "Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?" }, { "ucid": "21112178979248341", "idx": 3, "speaker": "customer", "start_s": 12.4, "end_s": 12.99, "text_en": "Yes sir.", "text_native": "Yes sir." }, { "ucid": "21112178979248341", "idx": 4, "speaker": "agent", "start_s": 13.4, "end_s": 16.08, "text_en": "Yes. Uh so like what is the dimensions?", "text_native": "Yes. Uh so like what is the dimensions?" }, { "ucid": "21112178979248341", "idx": 5, "speaker": "customer", "start_s": 16.38, "end_s": 20.0, "text_en": "Actually this is the last thickness 3 mm or more than 3 mm is also available?", "text_native": "Actually this is the last thickness 3 mm or more than 3 mm is also available?" }, { "ucid": "21112178979248341", "idx": 6, "speaker": "agent", "start_s": 20.26, "end_s": 21.6, "text_en": "This is the last one sir.", "text_native": "This is the last one sir." }, { "ucid": "21112178979248341", "idx": 7, "speaker": "customer", "start_s": 22.1, "end_s": 22.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178979248341", "idx": 8, "speaker": "agent", "start_s": 22.8, "end_s": 23.3, "text_en": "Point, yes.", "text_native": "Point, yes." }, { "ucid": "21112178979248341", "idx": 9, "speaker": "customer", "start_s": 23.5, "end_s": 24.3, "text_en": "I just I just", "text_native": "I just I just" }, { "ucid": "21112178979248341", "idx": 10, "speaker": "agent", "start_s": 24.5, "end_s": 25.8, "text_en": "Point three to yes, speak.", "text_native": "Point three to yes, बोलिए." }, { "ucid": "21112178979248341", "idx": 11, "speaker": "customer", "start_s": 26.0, "end_s": 34.0, "text_en": "Uh, meaning, I just saw yours that you do this in B2B, and in retail too. That's why I had a requirement, so I thought let's check it once. We have multiple orders monthly.", "text_native": "अह मतलब जस्ट मैंने आपका वो देखा की आप मतलब B2B में ऐसा करते हैं रिटेल में भी। That's why मैं मेरा एक requirement था तो मैं बोला एक बार चेक करके देख लेते हैं। Multiple orders रहते हैं हमारे monthly." }, { "ucid": "21112178979248341", "idx": 12, "speaker": "agent", "start_s": 34.2, "end_s": 35.3, "text_en": "How much is it monthly for you?", "text_native": "Monthly कितना रहता है आपका?" }, { "ucid": "21112178979248341", "idx": 13, "speaker": "customer", "start_s": 35.8, "end_s": 42.0, "text_en": "For us, the thickness you have in points, actually for us it comes in gauges, you have given it in points. Okay. So according to that, my order is for five-six tons.", "text_native": "हमें point में जो आपका thickness है, actually gauges में हमारे में आता है, आपने point में दिया हुआ है। Okay. तो उसके हिसाब से जो है सो पांच छे टन का आर्डर रहता है मेरा।" }, { "ucid": "21112178979248341", "idx": 14, "speaker": "agent", "start_s": 42.2, "end_s": 45.0, "text_en": "Our MOQ is a minimum of five tons for every SKU. Okay? So", "text_native": "हमारा MOQ minimum पांच टन रहता है every SKU का। Okay? So" }, { "ucid": "21112178979248341", "idx": 15, "speaker": "customer", "start_s": 45.2, "end_s": 45.8, "text_en": "Monthly.", "text_native": "Monthly." }, { "ucid": "21112178979248341", "idx": 16, "speaker": "agent", "start_s": 46.0, "end_s": 49.0, "text_en": "No no, one SKU, if suppose you are looking for some thickness in 3 mm, okay? So", "text_native": "नहीं नहीं, हम एक SKU अगर मानो आप 3 mm में कोई thickness देख रहे हैं, okay? So" }, { "ucid": "21112178979248341", "idx": 17, "speaker": "customer", "start_s": 49.2, "end_s": 51.0, "text_en": "So I'll have to place a minimum order of five tons.", "text_native": "तो minimum पांच टन का आर्डर देना पड़ेगा।" }, { "ucid": "21112178979248341", "idx": 18, "speaker": "agent", "start_s": 51.2, "end_s": 52.8, "text_en": "Minimum minimum is five tons.", "text_native": "Minimum minimum पांच टन रहता है।" }, { "ucid": "21112178979248341", "idx": 19, "speaker": "customer", "start_s": 53.0, "end_s": 54.8, "text_en": "Okay okay. And what will be the rate for this, sir?", "text_native": "Okay okay. और rate क्या रहेगा सर इसमें?" }, { "ucid": "21112178979248341", "idx": 20, "speaker": "agent", "start_s": 55.0, "end_s": 58.2, "text_en": "Sir, now the rates have to be checked live because the prices have become very volatile and CR", "text_native": "सर अभी rates live चेक करना पड़ता है क्योंकि अभी prices बहुत volatile हो गयी है और CR" }, { "ucid": "21112178979248341", "idx": 21, "speaker": "customer", "start_s": 58.3, "end_s": 58.8, "text_en": "For now", "text_native": "अभी का" }, { "ucid": "21112178979248341", "idx": 22, "speaker": "agent", "start_s": 59.0, "end_s": 103.8, "text_en": "CR is also going out of stock quite a bit. The prices that were running yesterday were running at 76 to 77, sir.", "text_native": "CR काफी out stock भी हो रहा है। अभी जो कल जो prices कल चल रही थी, वो 76 to 77 चल रही थी सर।" }, { "ucid": "21112178979248341", "idx": 23, "speaker": "customer", "start_s": 104.0, "end_s": 104.8, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178979248341", "idx": 24, "speaker": "agent", "start_s": 105.0, "end_s": 106.5, "text_en": "Okay for JSW Prime make.", "text_native": "Okay for JSW Prime make." }, { "ucid": "21112178979248341", "idx": 25, "speaker": "customer", "start_s": 106.9, "end_s": 107.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178979248341", "idx": 26, "speaker": "agent", "start_s": 107.5, "end_s": 108.5, "text_en": "Yes. What, which one do you", "text_native": "Yes. What आप कौनसा" }, { "ucid": "21112178979248341", "idx": 27, "speaker": "customer", "start_s": 108.7, "end_s": 109.8, "text_en": "76 to 77.", "text_native": "76 to 77." }, { "ucid": "21112178979248341", "idx": 28, "speaker": "agent", "start_s": 110.0, "end_s": 112.0, "text_en": "Yes yes. Hmm hmm hmm hmm.", "text_native": "Yes yes. हम्म हम्म हम्म हम्म।" }, { "ucid": "21112178979248341", "idx": 29, "speaker": "agent", "start_s": 112.2, "end_s": 114.5, "text_en": "Which material do you take now, which brand do you take?", "text_native": "अभी कौनसा material लेते, कौनसा brand का लेते हैं आप?" }, { "ucid": "21112178979248341", "idx": 30, "speaker": "customer", "start_s": 114.8, "end_s": 118.0, "text_en": "I get JSW's material only, sir, but I am getting it for 71.", "text_native": "मेरे पास JSW का ही माल आता है सर, लेकिन 71 में आ रहा है मेरेको।" }, { "ucid": "21112178979248341", "idx": 31, "speaker": "agent", "start_s": 118.2, "end_s": 119.5, "text_en": "From when is this rate, sir?", "text_native": "ये कभी का rate है सर आपको?" }, { "ucid": "21112178979248341", "idx": 32, "speaker": "customer", "start_s": 119.8, "end_s": 121.0, "text_en": "It must be from last week, all that.", "text_native": "Last week का रहेगा, वही सब।" }, { "ucid": "21112178979248341", "idx": 33, "speaker": "agent", "start_s": 121.2, "end_s": 125.0, "text_en": "Exactly, right, sir. Now, like, drastically there have been differences of four to five rupees. Region-wise also, sir", "text_native": "Exactly ना सर। अभी like drastically four to five rupees का differences आए हुए हैं। Region wise भी सर" }, { "ucid": "21112178979248341", "idx": 34, "speaker": "customer", "start_s": 125.2, "end_s": 126.8, "text_en": "Is it for delivery, for five tons?", "text_native": "Delivery का रहता है पांच टन का?" }, { "ucid": "21112178979248341", "idx": 35, "speaker": "agent", "start_s": 127.0, "end_s": 128.2, "text_en": "Uh, one delivery, one delivery.", "text_native": "अह एक delivery, one delivery." }, { "ucid": "21112178979248341", "idx": 36, "speaker": "customer", "start_s": 128.5, "end_s": 130.0, "text_en": "No, is it delivered to the door or", "text_native": "नहीं, door तक पहुंचा के रहता है की" }, { "ucid": "21112178979248341", "idx": 37, "speaker": "agent", "start_s": 130.2, "end_s": 131.5, "text_en": "Yes yes, FOR, FOR, FOR.", "text_native": "हां yes, FOR, FOR, FOR." }, { "ucid": "21112178979248341", "idx": 38, "speaker": "customer", "start_s": 131.6, "end_s": 132.2, "text_en": "It's FOR.", "text_native": "FOR रहता है।" }, { "ucid": "21112178979248341", "idx": 39, "speaker": "agent", "start_s": 132.5, "end_s": 138.2, "text_en": "FOR, it's FOR. Okay? For the rest, I have to check region-wise. In some regions, uh, in comparison to north-south, sometimes there is a difference of one to one and a half rupees.", "text_native": "FOR, FOR रहता है। Okay? बाकी फिर मुझे region wise चेक करना पड़ता है। कोई कोई region में uh north-south के comparison में कभी कभी एक डेढ़ रूपए का फर्क भी आता है।" }, { "ucid": "21112178979248341", "idx": 40, "speaker": "customer", "start_s": 138.5, "end_s": 139.5, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "21112178979248341", "idx": 41, "speaker": "agent", "start_s": 139.6, "end_s": 141.0, "text_en": "Yes. And which is your region?", "text_native": "Yes. और आपका कौनसा है region?" }, { "ucid": "21112178979248341", "idx": 42, "speaker": "customer", "start_s": 141.2, "end_s": 142.8, "text_en": "Ours is in Maharashtra, Thane.", "text_native": "Maharashtra में है हमारा, Thane." }, { "ucid": "21112178979248341", "idx": 43, "speaker": "agent", "start_s": 143.0, "end_s": 144.2, "text_en": "It's in Maharashtra, right? In Thane?", "text_native": "Maharashtra में है ना? Thane में?" }, { "ucid": "21112178979248341", "idx": 44, "speaker": "customer", "start_s": 144.5, "end_s": 144.8, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178979248341", "idx": 45, "speaker": "agent", "start_s": 145.0, "end_s": 146.8, "text_en": "You will get it from Taloja, sir.", "text_native": "आपको तो एक Taloja से मिल जाएगा सर।" }, { "ucid": "21112178979248341", "idx": 46, "speaker": "customer", "start_s": 147.0, "end_s": 147.8, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "21112178979248341", "idx": 47, "speaker": "agent", "start_s": 148.2, "end_s": 152.0, "text_en": "Okay. Right now, is this a requirement for you now? Is there a plan to purchase, or next week, how is it?", "text_native": "Okay. अभी अभी requirement, ये requirement है क्या आपको अभी? Purchase का plan है या फिर next week में, कैसा है?" }, { "ucid": "21112178979248341", "idx": 48, "speaker": "customer", "start_s": 152.2, "end_s": 156.0, "text_en": "It will be for next week, I think. Now, this number that I got, if I call on this, will I speak to you or someone else?", "text_native": "Next week का रहेगा मेरे हिसाब से। अभी ये number जो मुझे आया, इसपे अगर बात करूंगा तो आपसे बात होगा या किसी और से होगा?" }, { "ucid": "21112178979248341", "idx": 49, "speaker": "agent", "start_s": 156.2, "end_s": 202.0, "text_en": "No, this is system-generated. I will ping you from my WhatsApp. Okay? So on that, whenever you have a requirement, just let me know one or two days in advance. Delivery takes two to three days.", "text_native": "नहीं, ये system generated है। मैं आपको ना ping करता हूं मैं अपने WhatsApp से। Okay? तो उसपे आप जब भी आपको requirement रहेगा ना, just मुझे एक दो दिन पहले बता दीजिए। Delivery में दो से तीन दिन लगता है।" }, { "ucid": "21112178979248341", "idx": 50, "speaker": "customer", "start_s": 202.2, "end_s": 203.0, "text_en": "Okay okay sir.", "text_native": "Okay okay sir." }, { "ucid": "21112178979248341", "idx": 51, "speaker": "agent", "start_s": 203.2, "end_s": 209.0, "text_en": "So, the rates at that time, suppose if they have even reduced after Ganpati, then the live rates, I will punch on that and send you the invoice. So you", "text_native": "तो मैं उस टाइम के जो rates रहेंगे, मान लीजिए अगर कम भी हो गया रहेगा after Ganpati, तो जो live rates रहेंगे ना, तो उसपे punch करके मैं आपको invoice भेज दूंगा। तो आप" }, { "ucid": "21112178979248341", "idx": 52, "speaker": "customer", "start_s": 209.2, "end_s": 211.8, "text_en": "Okay okay. Is there no plan for heavy thickness? 6 mm, 8 mm?", "text_native": "Okay okay. Heavy thickness में कुछ भी plan नहीं है? 6 mm, 8 mm का?" }, { "ucid": "21112178979248341", "idx": 53, "speaker": "agent", "start_s": 212.0, "end_s": 213.5, "text_en": "You will get it in HR sheets, sir.", "text_native": "HR sheets में मिल जाएगा सर आपको।" }, { "ucid": "21112178979248341", "idx": 54, "speaker": "customer", "start_s": 214.0, "end_s": 215.0, "text_en": "6 mm, 8 mm.", "text_native": "6 mm, 8 mm." }, { "ucid": "21112178979248341", "idx": 55, "speaker": "agent", "start_s": 215.2, "end_s": 216.2, "text_en": "6 mm, 8 mm will be available, right?", "text_native": "6 mm, 8 mm मिल जाएगा ना?" }, { "ucid": "21112178979248341", "idx": 56, "speaker": "agent", "start_s": 216.5, "end_s": 219.8, "text_en": "Yes, you will get it in HR. You will also get plates, there are plates up to 25 mm.", "text_native": "हां, HR में मिल जाएगा। Plates भी मिल जाएंगी, 25 mm तक की plates है।" }, { "ucid": "21112178979248341", "idx": 57, "speaker": "customer", "start_s": 220.0, "end_s": 224.0, "text_en": "Okay okay, not an issue. I will then, you ping me on WhatsApp, I will send you my requirement.", "text_native": "Okay okay, not an issue. मैं फिर आपको, मुझे आप WhatsApp पे ping करके रखो, मैं मेरा requirement डाल देता हूं आपको।" }, { "ucid": "21112178979248341", "idx": 58, "speaker": "agent", "start_s": 224.2, "end_s": 226.2, "text_en": "That's fine. You send it to me, but currently this is not a purchase, right?", "text_native": "चलेगा। मुझे आप भेजिए but अभी current में तो ये purchase नहीं है ना?" }, { "ucid": "21112178979248341", "idx": 59, "speaker": "customer", "start_s": 226.5, "end_s": 232.0, "text_en": "No, right now, put this on hold. You are saying five tons, my lot has already arrived from somewhere. Meaning, there's no point in increasing the inventory that much.", "text_native": "नहीं, अभी अभी इसको, इसको hold कर दीजिए ना। अभी पांच टन का आप बोल रहे हो, मेरा already lot आ चुका है कहीं से। मतलब वो inventory उतना बढ़ा के कोई मतलब नहीं है।" }, { "ucid": "21112178979248341", "idx": 60, "speaker": "agent", "start_s": 232.2, "end_s": 233.2, "text_en": "Understood, understood, understood.", "text_native": "Understood, understood, understood." }, { "ucid": "21112178979248341", "idx": 61, "speaker": "customer", "start_s": 233.5, "end_s": 236.2, "text_en": "You keep me pinged, my next inquiry, I will float it to you, you give the rate.", "text_native": "मेरेको आप ping करके रखिए, मेरा next जो inquiry रहेगा, तो आपको मैं float कर दूंगा, आप rate दीजिए।" }, { "ucid": "21112178979248341", "idx": 62, "speaker": "agent", "start_s": 236.8, "end_s": 238.0, "text_en": "Yes, I have sent you the card, okay?", "text_native": "Yes, आपको मैंने card भेज दिया है, okay?" }, { "ucid": "21112178979248341", "idx": 63, "speaker": "agent", "start_s": 238.2, "end_s": 240.0, "text_en": "Should I call you on Monday then?", "text_native": "मैं आपको छे तो एक Monday को call करूं?" }, { "ucid": "21112178979248341", "idx": 64, "speaker": "customer", "start_s": 240.2, "end_s": 241.2, "text_en": "Okay, not an issue at all.", "text_native": "Okay, not an issue at all." }, { "ucid": "21112178979248341", "idx": 65, "speaker": "agent", "start_s": 241.8, "end_s": 242.5, "text_en": "Yeah, thank you.", "text_native": "Yeah, thank you." }, { "ucid": "21112178979248341", "idx": 66, "speaker": "customer", "start_s": 242.6, "end_s": 243.2, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178979248341", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?", "comment": "The agent correctly opened by referencing the customer's activity on the platform." }, { "ucid": "21112178979248341", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "what is the dimensions?...five-six tons...And which is your region?...Is there a plan to purchase, or next week, how is it?", "comment": "Agent revalidated product, quantity, location, and timeline, but did not confirm the specific width." }, { "ucid": "21112178979248341", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 2, "evidence": "How much is it monthly for you?...Which material do you take now, which brand do you take?", "comment": "Agent asked about monthly tonnage and current brand, but missed end application, JSW share, and payment terms." }, { "ucid": "21112178979248341", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "the prices that were running yesterday were running at 76 to 77, sir...Should I call you on Monday then?", "comment": "Agent provided a recent price, explained the need for a live quote, and committed to a specific follow-up time." }, { "ucid": "21112178979248341", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "You will get it in HR sheets, sir.", "comment": "When the customer asked about a different product (heavy thickness), the agent correctly directed them without re-pitching the entire portfolio." } ], "objections": [ { "ucid": "21112178979248341", "obj_type": "price", "state": "handled", "evidence": "I get JSW's material only, sir, but I am getting it for 71.", "response": "Exactly, right, sir. Now, like, drastically there have been differences of four to five rupees." }, { "ucid": "21112178979248341", "obj_type": "send_price_will_think", "state": "handled", "evidence": "You keep me pinged, my next inquiry, I will float it to you, you give the rate.", "response": "Should I call you on Monday then?" } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }