Call 21112178973526821 2026-09-18 · Sajal Bhaskar · 3:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 54 turns, clean transcript (0% inaudible) | Hindi | 54 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer asked for 1800mm width HR, which agent stated is difficult to get and not regularly in stock.
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +4/−5
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask if it was a good time to talk, instead jumping directly to asking about a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent's hook was based on the customer being registered on the platform, not a compelling supply or price signal as required.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent asked what the customer manufactures, their end application, and about current suppliers (3/6), but missed monthly tonnage, JSW share, and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Sir, I'll talk tomorrow. I had left the office.
did well
Qualify
I need 10 tons of 6 mm material. Will you tell me a price?
Summary
The agent contacted a previously registered manufacturer of water treatment equipment. The customer expressed an immediate need for 10 tons of 6mm HR sheet. The agent qualified the spec, noting the requested 1800mm width was unavailable but 1500mm was, and quoted a price. The call ended with the customer agreeing to talk the next day, but the agent failed to secure a firm callback appointment.
Coaching
When a customer says they will talk tomorrow, your job is to lock that in. Propose a specific time, for example: 'Great, I will call you tomorrow around 11 AM, does that work?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask if it was a good time to talk, instead jumping directly to asking about a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent's hook was based on the customer being registered on the platform, not a compelling supply or price signal as required. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | By the way, sir, this Namo Vasis... I was seeing it for the first time. Can you tell me a bit about the nature of business, sir? Agent asked what the customer manufactures, their end application, and about current suppliers (3/6), but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at all; the conversation remained transactional on a specific requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | I need 10 tons of 6 mm material. Will you tell me a price? Agent successfully captured the customer's immediate requirement including material (HR), thickness (6mm), quantity (10T), and clarified width availability. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended passively with 'Please let me know, sir' instead of proactively scheduling a specific callback time for the next day as the customer suggested. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | Right now there is no big requirement, there are only small requirements, so those are being managed locally, sir. |
Hmm, how small is it? ... Yes, so ours is from 10 tons. |
| send_price_will_think | mishandled | Sir, I'll talk tomorrow. I had left the office. |
Okay, then we'll... okay, okay, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 58.5s | 43.4s | 121.1s | 6.9s | 288.2 | 0 | 28 | 26 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हॅलो
agent
1.4s
Hello, is this Mukesh ji speaking?
हॅलो, ये मुकेश जी बात कर रहे हैं?
customer
3.2s
Yes.
हां जी।
agent
4.2s
Uh, hello sir, I was calling from JSW One.
अह नमस्कार सर, JSW One से बात कर रहा था।
customer
6.2s
Yes, sir.
हां जी सर।
agent
7.2s
Sir, your, uh, this Namo Vasis Techno Private Limited has been registered on our platform for a long time.
सर जी, आपका ये अह नमो वासिस टेक्नो प्राइवेट लिमिटेड काफी टाइम से रजिस्टर्ड था हमारे प्लेटफार्म पे।
customer
11.8s
Hmm.
हम्म।
agent
12.4s
So I wanted to know if there is any requirement now? It's been a long time since anything came in for steel.
तो थोड़ा जानना था कि अभी कुछ है रिक्वायरमेंट? काफी टाइम से कुछ आया नहीं है स्टील में।
agent
16.8s
HR, CR, GP.
customer
18.2s
Right now there is no big requirement, there are only small requirements, so those are being managed locally, sir.
अभी ना कोई बड़ी रिक्वायरमेंट नहीं है, छोटी रिक्वायरमेंट ही है तो वो लोकली मैनेज हो रही है सर।
agent
21.8s
Hmm, how small is it?
हम्म, कितनी छोटी है?
customer
23.2s
They are of 10-12, 10-12 tons.
दस-बारह दस-बारह टन की हैं।
agent
25.1s
Yes, so ours is from 10 tons.
हां तो हमारा तो दस टन से हो रहता है।
customer
27.3s
Oh, ten.
अच्छा दस।
customer
28.5s
Okay. No problem, then you give me for 6 mm... size... uh... is 1800 normally available, the width?
ओके। कोई नहीं फिर आप मेरे को छे एमएम का साइज अह अठारह सौ अवेलेबल होता है नॉर्मली विड्थ ही?
agent
33.3s
Okay, which material is it?
अच्छा, कौन सा मटेरियल है?
customer
34.5s
HR.
एचआर।
agent
35.4s
HR 1800 is... difficult, sir. It's less in stock. Generally, it's 1250 or 1500.
एचआर अठारह सौ तो नहीं मुश्किल रहता है सर। स्टॉक में तो कम रहता है। जनरली बारह सौ पचास या पंद्रह सौ रहता है।
customer
40.0s
1500 is available.
पंद्रह सौ रहता है।
agent
40.7s
Yes.
जी।
customer
41.2s
Alright. Okay.
ठीक है। ओके।
customer
42.9s
Where do you give delivery from?
आप डिलीवरी कहां से देते हो?
agent
44.7s
We... ours is from Ghaziabad, NCR region, in Ghaziabad, from Ghaziabad, and it's also from Ludhiana.
हम तो हमारा गाजियाबाद एनसीआर रीजन से रहता है गाजियाबाद में, गाजियाबाद से और लुधियाना से भी रहता है।
customer
49.1s
It's also from Ludhiana.
लुधियाना से भी रहता है।
agent
50.5s
Yes.
हां।
customer
51.6s
I need 10 tons of 6 mm material. Will you tell me a price?
एक मेरे को दस टन ना छे एमएम का मटेरियल चाहिए। एक प्राइस बताओगे?
agent
54.2s
Not for Ludhiana right now, but I can check. I can tell you for Ghaziabad right now. Where all do you get material from?
लुधियाना का तो नहीं अभी बट मैं चेक कर सकता हूं। अभी गाजियाबाद का बता सकता हूं मैं। आप कहां-कहां से लेते हो मटेरियल?
customer
58.8s
We get it from Ghaziabad, we also get it from Ludhiana, we get it from all places.
गाजियाबाद से भी लेते हैं, लुधियाना से भी लेते हैं, सारी जगह से ही लेते हैं।
agent
61.3s
In Ghaziabad, the rate is currently sixty-four, uh, five zero.
गाजियाबाद में अभी सिक्सटी फोर अह फाइव जीरो का रेट चल रहा है।
customer
64.2s
Sixty-four five zero.
सिक्सटी फोर फाइव जीरो।
agent
65.1s
Six six four zero five zero for sheet, with loading.
सिक्स सिक्स फोर जीरो फाइव जीरो शीट का लोडिंग के साथ।
customer
67.3s
Okay.
ओके।
agent
67.8s
In this, extra will be transportation and GST.
इसमें एक्स्ट्रा रहेगा ट्रांसपोर्टेशन और जीएसटी।
customer
70.4s
No, I know about GST.
नहीं, जीएसटी का तो पता ही है।
customer
71.6s
Okay. Uh, I will tell you tomorrow. I had left the office today. We'll talk once tomorrow then.
ठीक है। अह मैं आपको कल बताता हूं। आज तो निकल गया था मैं ऑफिस से। कल एक बार बात करते हैं फिर।
agent
75.4s
Okay, okay.
ठीक है, ठीक है।
agent
76.0s
I'll send the card and keep it. Please let me know, sir.
मैं कार्ड भेज के रखता हूं। बताइएगा सर।
agent
77.5s
Can you arrange your own vehicle in Ghaziabad? Your own transporter?
आप अपनी गाड़ी लगा सकते हो क्या गाजियाबाद में? अपना ट्रांसपोर्टर?
customer
80.1s
No, we can arrange it. There's no challenge in Ghaziabad. Our vehicles run all over India.
नहीं, लगा तो सकते ही हैं। गाजियाबाद में कोई चैलेंज थोड़ी है। हम तो पूरे इंडिया में ही लगती हैं गाड़ियां तो।
agent
83.2s
Oh, I see.
अच्छा अच्छा।
agent
84.3s
By the way, sir, this Namo Vasis... I was seeing it for the first time. Can you tell me a bit about the nature of business, sir? I mean, what...
वैसे आपका सर ये नमो आइसेस मैं पहली बार देख रहा था। इसका थोड़ा नेचर ऑफ बिजनेस बताएंगे सर मतलब क्या
customer
87.5s
We... our, sir, we make equipment for water and wastewater treatment. We make MS vessels.
हम हमारा सर वाटर एंड वेस्ट वाटर ट्रीटमेंट के इक्विपमेंट बनाते हैं हम लोग। एमएस के वेसल्स बनाते हैं।
customer
92.0s
Okay? And when we registered with you, our own factory was being built. Maybe to get material for that. 300-350 tons of material was supposed to come. We registered then, thinking we'll get it billed directly.
ठीक है? और जो आपको आपके यहां रजिस्टर किया था वो हमारी एक खुद की फैक्ट्री बन रही थी। शायद उसके मटेरियल लेने के लिए। तीन सौ साढ़े तीन सौ टन मटेरियल आना था। तब रजिस्टर किया था कि डायरेक्ट बिल कर लेंगे।
agent
98.8s
Okay, okay.
ओके ओके।
agent
100.4s
So now, you mean, you deal in water treatment.
तो अभी मतलब आपका वाटर ट्रीटमेंट का रहता है।
customer
102.4s
Yes.
यस।
agent
103.0s
Okay, okay. Alright. I'll send you the card.
ओके ओके। ठीक है। मैं आपको कार्ड भेज देता हूं।
agent
106.0s
By the way, what raw materials do you need? MS... I mean, one is HR sheet you mentioned. And what else is needed?
वैसे रॉ मटेरियल आपको क्या-क्या लगते हैं? एमएस मतलब एक तो एचआर शीट आपने बताया और दूसरा क्या-क्या लगता है?
customer
110.2s
Angle, channel are needed, that's all.
एंगल, चैनल लगते हैं बस।
agent
111.8s
Okay, okay.
ओके ओके।
agent
113.2s
Okay. So where do you generally get HR and all from now?
ठीक है। तो एचआर वगैरह आप जनरली कहां से लेते हो अभी?
customer
115.2s
Sir, I'll talk tomorrow. I had left the office.
सर कल बात करता हूं। अभी मैं ऑफिस से निकल गया था।
agent
117.2s
Okay, then we'll... okay, okay, okay.
अच्छा, तो हम ठीक ठीक ठीक।
customer
118.9s
Okay.
ओके।