{
  "ucid": "21112178973526821",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 18:11:08",
  "end_time": "2026-09-18 18:14:51",
  "duration_sec": 223,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc5f86a88cbeba7056a03eee3e89092a1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1333,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973526821__DIAc5f86a88cbeba7056a03eee3e89092a1.mp3",
  "audio_bytes": 582336,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 194.112,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Hello, is this Mukesh ji speaking?   (हॅलो, ये मुकेश जी बात कर रहे हैं?)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Uh, hello sir, I was calling from JSW One.   (अह नमस्कार सर, JSW One से बात कर रहा था।)\n[6s] CUSTOMER: Yes, sir.   (हां जी सर।)\n[7s] AGENT: Sir, your, uh, this Namo Vasis Techno Private Limited has been registered on our platform for a long time.   (सर जी, आपका ये अह नमो वासिस टेक्नो प्राइवेट लिमिटेड काफी टाइम से रजिस्टर्ड था हमारे प्लेटफार्म पे।)\n[12s] CUSTOMER: Hmm.   (हम्म।)\n[12s] AGENT: So I wanted to know if there is any requirement now? It's been a long time since anything came in for steel.   (तो थोड़ा जानना था कि अभी कुछ है रिक्वायरमेंट? काफी टाइम से कुछ आया नहीं है स्टील में।)\n[17s] AGENT: HR, CR, GP.\n[18s] CUSTOMER: Right now there is no big requirement, there are only small requirements, so those are being managed locally, sir.   (अभी ना कोई बड़ी रिक्वायरमेंट नहीं है, छोटी रिक्वायरमेंट ही है तो वो लोकली मैनेज हो रही है सर।)\n[22s] AGENT: Hmm, how small is it?   (हम्म, कितनी छोटी है?)\n[23s] CUSTOMER: They are of 10-12, 10-12 tons.   (दस-बारह दस-बारह टन की हैं।)\n[25s] AGENT: Yes, so ours is from 10 tons.   (हां तो हमारा तो दस टन से हो रहता है।)\n[27s] CUSTOMER: Oh, ten.   (अच्छा दस।)\n[28s] CUSTOMER: Okay. No problem, then you give me for 6 mm... size... uh... is 1800 normally available, the width?   (ओके। कोई नहीं फिर आप मेरे को छे एमएम का साइज अह अठारह सौ अवेलेबल होता है नॉर्मली विड्थ ही?)\n[33s] AGENT: Okay, which material is it?   (अच्छा, कौन सा मटेरियल है?)\n[34s] CUSTOMER: HR.   (एचआर।)\n[35s] AGENT: HR 1800 is... difficult, sir. It's less in stock. Generally, it's 1250 or 1500.   (एचआर अठारह सौ तो नहीं मुश्किल रहता है सर। स्टॉक में तो कम रहता है। जनरली बारह सौ पचास या पंद्रह सौ रहता है।)\n[40s] CUSTOMER: 1500 is available.   (पंद्रह सौ रहता है।)\n[41s] AGENT: Yes.   (जी।)\n[41s] CUSTOMER: Alright. Okay.   (ठीक है। ओके।)\n[43s] CUSTOMER: Where do you give delivery from?   (आप डिलीवरी कहां से देते हो?)\n[45s] AGENT: We... ours is from Ghaziabad, NCR region, in Ghaziabad, from Ghaziabad, and it's also from Ludhiana.   (हम तो हमारा गाजियाबाद एनसीआर रीजन से रहता है गाजियाबाद में, गाजियाबाद से और लुधियाना से भी रहता है।)\n[49s] CUSTOMER: It's also from Ludhiana.   (लुधियाना से भी रहता है।)\n[50s] AGENT: Yes.   (हां।)\n[52s] CUSTOMER: I need 10 tons of 6 mm material. Will you tell me a price?   (एक मेरे को दस टन ना छे एमएम का मटेरियल चाहिए। एक प्राइस बताओगे?)\n[54s] AGENT: Not for Ludhiana right now, but I can check. I can tell you for Ghaziabad right now. Where all do you get material from?   (लुधियाना का तो नहीं अभी बट मैं चेक कर सकता हूं। अभी गाजियाबाद का बता सकता हूं मैं। आप कहां-कहां से लेते हो मटेरियल?)\n[59s] CUSTOMER: We get it from Ghaziabad, we also get it from Ludhiana, we get it from all places.   (गाजियाबाद से भी लेते हैं, लुधियाना से भी लेते हैं, सारी जगह से ही लेते हैं।)\n[61s] AGENT: In Ghaziabad, the rate is currently sixty-four, uh, five zero.   (गाजियाबाद में अभी सिक्सटी फोर अह फाइव जीरो का रेट चल रहा है।)\n[64s] CUSTOMER: Sixty-four five zero.   (सिक्सटी फोर फाइव जीरो।)\n[65s] AGENT: Six six four zero five zero for sheet, with loading.   (सिक्स सिक्स फोर जीरो फाइव जीरो शीट का लोडिंग के साथ।)\n[67s] CUSTOMER: Okay.   (ओके।)\n[68s] AGENT: In this, extra will be transportation and GST.   (इसमें एक्स्ट्रा रहेगा ट्रांसपोर्टेशन और जीएसटी।)\n[70s] CUSTOMER: No, I know about GST.   (नहीं, जीएसटी का तो पता ही है।)\n[72s] CUSTOMER: Okay. Uh, I will tell you tomorrow. I had left the office today. We'll talk once tomorrow then.   (ठीक है। अह मैं आपको कल बताता हूं। आज तो निकल गया था मैं ऑफिस से। कल एक बार बात करते हैं फिर।)\n[75s] AGENT: Okay, okay.   (ठीक है, ठीक है।)\n[76s] AGENT: I'll send the card and keep it. Please let me know, sir.   (मैं कार्ड भेज के रखता हूं। बताइएगा सर।)\n[78s] AGENT: Can you arrange your own vehicle in Ghaziabad? Your own transporter?   (आप अपनी गाड़ी लगा सकते हो क्या गाजियाबाद में? अपना ट्रांसपोर्टर?)\n[80s] CUSTOMER: No, we can arrange it. There's no challenge in Ghaziabad. Our vehicles run all over India.   (नहीं, लगा तो सकते ही हैं। गाजियाबाद में कोई चैलेंज थोड़ी है। हम तो पूरे इंडिया में ही लगती हैं गाड़ियां तो।)\n[83s] AGENT: Oh, I see.   (अच्छा अच्छा।)\n[84s] AGENT: By the way, sir, this Namo Vasis... I was seeing it for the first time. Can you tell me a bit about the nature of business, sir? I mean, what...   (वैसे आपका सर ये नमो आइसेस मैं पहली बार देख रहा था। इसका थोड़ा नेचर ऑफ बिजनेस बताएंगे सर मतलब क्या)\n[88s] CUSTOMER: We... our, sir, we make equipment for water and wastewater treatment. We make MS vessels.   (हम हमारा सर वाटर एंड वेस्ट वाटर ट्रीटमेंट के इक्विपमेंट बनाते हैं हम लोग। एमएस के वेसल्स बनाते हैं।)\n[92s] CUSTOMER: Okay? And when we registered with you, our own factory was being built. Maybe to get material for that. 300-350 tons of material was supposed to come. We registered then, thinking we'll get it billed directly.   (ठीक है? और जो आपको आपके यहां रजिस्टर किया था वो हमारी एक खुद की फैक्ट्री बन रही थी। शायद उसके मटेरियल लेने के लिए। तीन सौ साढ़े तीन सौ टन मटेरियल आना था। तब रजिस्टर किया था कि डायरेक्ट बिल कर लेंगे।)\n[99s] AGENT: Okay, okay.   (ओके ओके।)\n[100s] AGENT: So now, you mean, you deal in water treatment.   (तो अभी मतलब आपका वाटर ट्रीटमेंट का रहता है।)\n[102s] CUSTOMER: Yes.   (यस।)\n[103s] AGENT: Okay, okay. Alright. I'll send you the card.   (ओके ओके। ठीक है। मैं आपको कार्ड भेज देता हूं।)\n[106s] AGENT: By the way, what raw materials do you need? MS... I mean, one is HR sheet you mentioned. And what else is needed?   (वैसे रॉ मटेरियल आपको क्या-क्या लगते हैं? एमएस मतलब एक तो एचआर शीट आपने बताया और दूसरा क्या-क्या लगता है?)\n[110s] CUSTOMER: Angle, channel are needed, that's all.   (एंगल, चैनल लगते हैं बस।)\n[112s] AGENT: Okay, okay.   (ओके ओके।)\n[113s] AGENT: Okay. So where do you generally get HR and all from now?   (ठीक है। तो एचआर वगैरह आप जनरली कहां से लेते हो अभी?)\n[115s] CUSTOMER: Sir, I'll talk tomorrow. I had left the office.   (सर कल बात करता हूं। अभी मैं ऑफिस से निकल गया था।)\n[117s] AGENT: Okay, then we'll... okay, okay, okay.   (अच्छा, तो हम ठीक ठीक ठीक।)\n[119s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 54,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "54 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they will talk tomorrow, your job is to lock that in. Propose a specific time, for example: 'Great, I will call you tomorrow around 11 AM, does that work?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer asked for 1800mm width HR, which agent stated is difficult to get and not regularly in stock.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a previously registered manufacturer of water treatment equipment. The customer expressed an immediate need for 10 tons of 6mm HR sheet. The agent qualified the spec, noting the requested 1800mm width was unavailable but 1500mm was, and quoted a price. The call ended with the customer agreeing to talk the next day, but the agent failed to secure a firm callback appointment.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask if it was a good time to talk, instead jumping directly to asking about a requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's hook was based on the customer being registered on the platform, not a compelling supply or price signal as required.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"By the way, sir, this Namo Vasis... I was seeing it for the first time. Can you tell me a bit about the nature of business, sir?\", \"comment\": \"Agent asked what the customer manufactures, their end application, and about current suppliers (3/6), but missed monthly tonnage, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched at all; the conversation remained transactional on a specific requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I need 10 tons of 6 mm material. Will you tell me a price?\", \"comment\": \"Agent successfully captured the customer's immediate requirement including material (HR), thickness (6mm), quantity (10T), and clarified width availability.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended passively with 'Please let me know, sir' instead of proactively scheduling a specific callback time for the next day as the customer suggested.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they will talk tomorrow, your job is to lock that in. Propose a specific time, for example: 'Great, I will call you tomorrow around 11 AM, does that work?'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer asked for 1800mm width HR, which agent stated is difficult to get and not regularly in stock.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"Right now there is no big requirement, there are only small requirements, so those are being managed locally, sir.\", \"response\": \"Hmm, how small is it? ... Yes, so ours is from 10 tons.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Sir, I'll talk tomorrow. I had left the office.\", \"response\": \"Okay, then we'll... okay, okay, okay.\"}], \"call_summary\": \"The agent contacted a previously registered manufacturer of water treatment equipment. The customer expressed an immediate need for 10 tons of 6mm HR sheet. The agent qualified the spec, noting the requested 1800mm width was unavailable but 1500mm was, and quoted a price. The call ended with the customer agreeing to talk the next day, but the agent failed to secure a firm callback appointment.\"}",
  "error": null,
  "latency_ms": 38766,
  "input_tokens": 4588,
  "output_tokens": 1000,
  "created_at": "2026-09-25 11:53:06",
  "sentiment": "neutral",
  "sentiment_score": -0.057,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 5,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.574,
  "agent_talk_sec": 58.5,
  "customer_talk_sec": 43.4,
  "dead_air_sec": 121.1,
  "longest_monologue_sec": 6.9,
  "agent_wpm": 288.2,
  "interruptions": 0,
  "agent_turns": 28,
  "customer_turns": 26,
  "discovery_qs": 11,
  "words_agent": 281,
  "words_customer": 212,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973526821",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.87,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178973526821",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.41,
      "end_s": 2.88,
      "text_en": "Hello, is this Mukesh ji speaking?",
      "text_native": "हॅलो, ये मुकेश जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.21,
      "end_s": 3.51,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.21,
      "end_s": 5.9,
      "text_en": "Uh, hello sir, I was calling from JSW One.",
      "text_native": "अह नमस्कार सर, JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.23,
      "end_s": 6.67,
      "text_en": "Yes, sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 11.3,
      "text_en": "Sir, your, uh, this Namo Vasis Techno Private Limited has been registered on our platform for a long time.",
      "text_native": "सर जी, आपका ये अह नमो वासिस टेक्नो प्राइवेट लिमिटेड काफी टाइम से रजिस्टर्ड था हमारे प्लेटफार्म पे।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.43,
      "end_s": 16.18,
      "text_en": "So I wanted to know if there is any requirement now? It's been a long time since anything came in for steel.",
      "text_native": "तो थोड़ा जानना था कि अभी कुछ है रिक्वायरमेंट? काफी टाइम से कुछ आया नहीं है स्टील में।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 17.68,
      "text_en": "HR, CR, GP.",
      "text_native": "HR, CR, GP."
    },
    {
      "ucid": "21112178973526821",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 21.3,
      "text_en": "Right now there is no big requirement, there are only small requirements, so those are being managed locally, sir.",
      "text_native": "अभी ना कोई बड़ी रिक्वायरमेंट नहीं है, छोटी रिक्वायरमेंट ही है तो वो लोकली मैनेज हो रही है सर।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.78,
      "end_s": 22.9,
      "text_en": "Hmm, how small is it?",
      "text_native": "हम्म, कितनी छोटी है?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.7,
      "text_en": "They are of 10-12, 10-12 tons.",
      "text_native": "दस-बारह दस-बारह टन की हैं।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 27.0,
      "text_en": "Yes, so ours is from 10 tons.",
      "text_native": "हां तो हमारा तो दस टन से हो रहता है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 27.7,
      "text_en": "Oh, ten.",
      "text_native": "अच्छा दस।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 33.3,
      "text_en": "Okay. No problem, then you give me for 6 mm... size... uh... is 1800 normally available, the width?",
      "text_native": "ओके। कोई नहीं फिर आप मेरे को छे एमएम का साइज अह अठारह सौ अवेलेबल होता है नॉर्मली विड्थ ही?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.3,
      "end_s": 34.5,
      "text_en": "Okay, which material is it?",
      "text_native": "अच्छा, कौन सा मटेरियल है?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 35.0,
      "text_en": "HR.",
      "text_native": "एचआर।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 17,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 39.9,
      "text_en": "HR 1800 is... difficult, sir. It's less in stock. Generally, it's 1250 or 1500.",
      "text_native": "एचआर अठारह सौ तो नहीं मुश्किल रहता है सर। स्टॉक में तो कम रहता है। जनरली बारह सौ पचास या पंद्रह सौ रहता है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.7,
      "text_en": "1500 is available.",
      "text_native": "पंद्रह सौ रहता है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.7,
      "end_s": 41.0,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 42.2,
      "text_en": "Alright. Okay.",
      "text_native": "ठीक है। ओके।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 21,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 44.3,
      "text_en": "Where do you give delivery from?",
      "text_native": "आप डिलीवरी कहां से देते हो?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 22,
      "speaker": "agent",
      "start_s": 44.7,
      "end_s": 49.1,
      "text_en": "We... ours is from Ghaziabad, NCR region, in Ghaziabad, from Ghaziabad, and it's also from Ludhiana.",
      "text_native": "हम तो हमारा गाजियाबाद एनसीआर रीजन से रहता है गाजियाबाद में, गाजियाबाद से और लुधियाना से भी रहता है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 50.0,
      "text_en": "It's also from Ludhiana.",
      "text_native": "लुधियाना से भी रहता है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 24,
      "speaker": "agent",
      "start_s": 50.5,
      "end_s": 50.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 25,
      "speaker": "customer",
      "start_s": 51.6,
      "end_s": 53.8,
      "text_en": "I need 10 tons of 6 mm material. Will you tell me a price?",
      "text_native": "एक मेरे को दस टन ना छे एमएम का मटेरियल चाहिए। एक प्राइस बताओगे?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 26,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 58.5,
      "text_en": "Not for Ludhiana right now, but I can check. I can tell you for Ghaziabad right now. Where all do you get material from?",
      "text_native": "लुधियाना का तो नहीं अभी बट मैं चेक कर सकता हूं। अभी गाजियाबाद का बता सकता हूं मैं। आप कहां-कहां से लेते हो मटेरियल?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 27,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 61.0,
      "text_en": "We get it from Ghaziabad, we also get it from Ludhiana, we get it from all places.",
      "text_native": "गाजियाबाद से भी लेते हैं, लुधियाना से भी लेते हैं, सारी जगह से ही लेते हैं।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 28,
      "speaker": "agent",
      "start_s": 61.3,
      "end_s": 64.0,
      "text_en": "In Ghaziabad, the rate is currently sixty-four, uh, five zero.",
      "text_native": "गाजियाबाद में अभी सिक्सटी फोर अह फाइव जीरो का रेट चल रहा है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 29,
      "speaker": "customer",
      "start_s": 64.2,
      "end_s": 64.9,
      "text_en": "Sixty-four five zero.",
      "text_native": "सिक्सटी फोर फाइव जीरो।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 30,
      "speaker": "agent",
      "start_s": 65.1,
      "end_s": 67.1,
      "text_en": "Six six four zero five zero for sheet, with loading.",
      "text_native": "सिक्स सिक्स फोर जीरो फाइव जीरो शीट का लोडिंग के साथ।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 31,
      "speaker": "customer",
      "start_s": 67.3,
      "end_s": 67.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 32,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 69.9,
      "text_en": "In this, extra will be transportation and GST.",
      "text_native": "इसमें एक्स्ट्रा रहेगा ट्रांसपोर्टेशन और जीएसटी।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 33,
      "speaker": "customer",
      "start_s": 70.4,
      "end_s": 71.4,
      "text_en": "No, I know about GST.",
      "text_native": "नहीं, जीएसटी का तो पता ही है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 34,
      "speaker": "customer",
      "start_s": 71.6,
      "end_s": 75.4,
      "text_en": "Okay. Uh, I will tell you tomorrow. I had left the office today. We'll talk once tomorrow then.",
      "text_native": "ठीक है। अह मैं आपको कल बताता हूं। आज तो निकल गया था मैं ऑफिस से। कल एक बार बात करते हैं फिर।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 35,
      "speaker": "agent",
      "start_s": 75.4,
      "end_s": 76.0,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 36,
      "speaker": "agent",
      "start_s": 76.0,
      "end_s": 77.3,
      "text_en": "I'll send the card and keep it. Please let me know, sir.",
      "text_native": "मैं कार्ड भेज के रखता हूं। बताइएगा सर।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 37,
      "speaker": "agent",
      "start_s": 77.5,
      "end_s": 79.7,
      "text_en": "Can you arrange your own vehicle in Ghaziabad? Your own transporter?",
      "text_native": "आप अपनी गाड़ी लगा सकते हो क्या गाजियाबाद में? अपना ट्रांसपोर्टर?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 38,
      "speaker": "customer",
      "start_s": 80.1,
      "end_s": 83.2,
      "text_en": "No, we can arrange it. There's no challenge in Ghaziabad. Our vehicles run all over India.",
      "text_native": "नहीं, लगा तो सकते ही हैं। गाजियाबाद में कोई चैलेंज थोड़ी है। हम तो पूरे इंडिया में ही लगती हैं गाड़ियां तो।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 39,
      "speaker": "agent",
      "start_s": 83.2,
      "end_s": 83.8,
      "text_en": "Oh, I see.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 40,
      "speaker": "agent",
      "start_s": 84.3,
      "end_s": 87.5,
      "text_en": "By the way, sir, this Namo Vasis... I was seeing it for the first time. Can you tell me a bit about the nature of business, sir? I mean, what...",
      "text_native": "वैसे आपका सर ये नमो आइसेस मैं पहली बार देख रहा था। इसका थोड़ा नेचर ऑफ बिजनेस बताएंगे सर मतलब क्या"
    },
    {
      "ucid": "21112178973526821",
      "idx": 41,
      "speaker": "customer",
      "start_s": 87.5,
      "end_s": 91.5,
      "text_en": "We... our, sir, we make equipment for water and wastewater treatment. We make MS vessels.",
      "text_native": "हम हमारा सर वाटर एंड वेस्ट वाटर ट्रीटमेंट के इक्विपमेंट बनाते हैं हम लोग। एमएस के वेसल्स बनाते हैं।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 42,
      "speaker": "customer",
      "start_s": 92.0,
      "end_s": 98.4,
      "text_en": "Okay? And when we registered with you, our own factory was being built. Maybe to get material for that. 300-350 tons of material was supposed to come. We registered then, thinking we'll get it billed directly.",
      "text_native": "ठीक है? और जो आपको आपके यहां रजिस्टर किया था वो हमारी एक खुद की फैक्ट्री बन रही थी। शायद उसके मटेरियल लेने के लिए। तीन सौ साढ़े तीन सौ टन मटेरियल आना था। तब रजिस्टर किया था कि डायरेक्ट बिल कर लेंगे।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 43,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 99.6,
      "text_en": "Okay, okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 44,
      "speaker": "agent",
      "start_s": 100.4,
      "end_s": 102.3,
      "text_en": "So now, you mean, you deal in water treatment.",
      "text_native": "तो अभी मतलब आपका वाटर ट्रीटमेंट का रहता है।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 45,
      "speaker": "customer",
      "start_s": 102.4,
      "end_s": 102.8,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 46,
      "speaker": "agent",
      "start_s": 103.0,
      "end_s": 106.0,
      "text_en": "Okay, okay. Alright. I'll send you the card.",
      "text_native": "ओके ओके। ठीक है। मैं आपको कार्ड भेज देता हूं।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 47,
      "speaker": "agent",
      "start_s": 106.0,
      "end_s": 109.9,
      "text_en": "By the way, what raw materials do you need? MS... I mean, one is HR sheet you mentioned. And what else is needed?",
      "text_native": "वैसे रॉ मटेरियल आपको क्या-क्या लगते हैं? एमएस मतलब एक तो एचआर शीट आपने बताया और दूसरा क्या-क्या लगता है?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 48,
      "speaker": "customer",
      "start_s": 110.2,
      "end_s": 111.6,
      "text_en": "Angle, channel are needed, that's all.",
      "text_native": "एंगल, चैनल लगते हैं बस।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 49,
      "speaker": "agent",
      "start_s": 111.8,
      "end_s": 112.7,
      "text_en": "Okay, okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 50,
      "speaker": "agent",
      "start_s": 113.2,
      "end_s": 115.2,
      "text_en": "Okay. So where do you generally get HR and all from now?",
      "text_native": "ठीक है। तो एचआर वगैरह आप जनरली कहां से लेते हो अभी?"
    },
    {
      "ucid": "21112178973526821",
      "idx": 51,
      "speaker": "customer",
      "start_s": 115.2,
      "end_s": 117.2,
      "text_en": "Sir, I'll talk tomorrow. I had left the office.",
      "text_native": "सर कल बात करता हूं। अभी मैं ऑफिस से निकल गया था।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 52,
      "speaker": "agent",
      "start_s": 117.2,
      "end_s": 118.6,
      "text_en": "Okay, then we'll... okay, okay, okay.",
      "text_native": "अच्छा, तो हम ठीक ठीक ठीक।"
    },
    {
      "ucid": "21112178973526821",
      "idx": 53,
      "speaker": "customer",
      "start_s": 118.9,
      "end_s": 119.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973526821",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask if it was a good time to talk, instead jumping directly to asking about a requirement."
    },
    {
      "ucid": "21112178973526821",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's hook was based on the customer being registered on the platform, not a compelling supply or price signal as required."
    },
    {
      "ucid": "21112178973526821",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "By the way, sir, this Namo Vasis... I was seeing it for the first time. Can you tell me a bit about the nature of business, sir?",
      "comment": "Agent asked what the customer manufactures, their end application, and about current suppliers (3/6), but missed monthly tonnage, JSW share, and payment terms."
    },
    {
      "ucid": "21112178973526821",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched at all; the conversation remained transactional on a specific requirement."
    },
    {
      "ucid": "21112178973526821",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I need 10 tons of 6 mm material. Will you tell me a price?",
      "comment": "Agent successfully captured the customer's immediate requirement including material (HR), thickness (6mm), quantity (10T), and clarified width availability."
    },
    {
      "ucid": "21112178973526821",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent ended passively with 'Please let me know, sir' instead of proactively scheduling a specific callback time for the next day as the customer suggested."
    }
  ],
  "objections": [
    {
      "ucid": "21112178973526821",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "Right now there is no big requirement, there are only small requirements, so those are being managed locally, sir.",
      "response": "Hmm, how small is it? ... Yes, so ours is from 10 tons."
    },
    {
      "ucid": "21112178973526821",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Sir, I'll talk tomorrow. I had left the office.",
      "response": "Okay, then we'll... okay, okay, okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}