Call 21112178973471572 2026-09-18 · sudeeps · 2:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 49 turns, clean transcript (2% inaudible) | Hindi | 49 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter and some crosstalk are present throughout the call, occasionally making it difficult to discern the primary speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +4/−4
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW One but did not ask for permission to speak, instead jumping directly to a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, moving directly from the opening to qualifying a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and the end application, missing 4 of the 6 required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
CUSTOMER: In CR-C, 2 mm and 2.5. ... Coil to coil, whichever coil is available with you... The coil is of 20 tons, give that 20-ton one.
Closure with next step
AGENT: Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then.
Summary
This was a follow-up call to a registered customer. The customer had an immediate requirement for CR-C in 2mm and 2.5mm thickness, totaling approximately 16-20 tons. The agent captured the inquiry details but did not perform discovery or pitch any USPs. The call ended with the agent promising to send a quotation the same day.
Coaching
You secured an inquiry, but you skipped the pitch structure entirely. To build a relationship and uncover more opportunities, you must ask discovery questions about the customer's total monthly volume and current suppliers before qualifying a single order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Your company is registered on this portal for Rajkot. I was following up regarding that same quotation. Do you have any requirement for steel right now? The agent identified himself and JSW One but did not ask for permission to speak, instead jumping directly to a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, moving directly from the opening to qualifying a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | AGENT: what do you make, sir? What is the end application? Agent only asked what the customer manufactures and the end application, missing 4 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the call was purely transactional to capture an order. |
| SL5 Qualify | 2 | pass | – | 2.0 | CUSTOMER: In CR-C, 2 mm and 2.5. ... Coil to coil, whichever coil is available with you... The coil is of 20 tons, give that 20-ton one. Agent successfully captured the current requirement including material, grade, thickness, width flexibility, and quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then. Agent committed to a clear next step (sending a quote) with a specific timeline (today). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.79 heavy | 92.7s | 24.6s | 50.7s | 43.5s | 190.9 | 0 | 26 | 23 | 19 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.1s
Hello, Jamnagar Tin Factory?
customer
2.8s
Yes.
हां।
agent
3.4s
I am Vinay Dixit calling from JSW One MSME.
मैं विनय दीक्षित बोल रहा हूं JSW One MSME से।
customer
5.4s
Yes, tell me sir.
बोलो सर।
agent
6.5s
Your company is registered on this portal for Rajkot. I was following up regarding that same quotation. Do you have any requirement for steel right now?
आपकी कंपनी रजिस्टर्ड है इस पोर्टल पर राजकोट के लिए। उसी quotation को लेके follow up कर रहा था। अभी कुछ है क्या requirement steel में?
customer
11.2s
There is, in 2 mm, 2.5.
दो mm, 2.5 में है।
agent
13.4s
Which company are you looking for? There are two of your companies in the system. You have already placed an order with us for one company.
आप ये कौनसे कंपनी में देख रहे हो? सिस्टम में दो कंपनी है आपकी। आपने already एक कंपनी पे order लगाया हुआ है हमारे साथ।
agent
18.4s
I have called you now with reference to Jamnagar Tin Factory, sir. The order placed from here...
मैंने आपको ये अभी Jamnagar Tin Factory के reference पे फोन किया है सर। यहां से order लगा...
customer
21.2s
Okay, I am speaking on behalf of that only, yes.
ठीक है, उसी के behalf में बोल रहा हूं, हां।
agent
22.9s
Okay, okay.
अच्छा, अच्छा।
agent
23.7s
So tell me sir, what is the order now?
तो बताइए सर, क्या order है अभी?
customer
25.1s
In CR-C, 2 mm and 2.5.
CR-C में दो mm और 2.5.
agent
27.8s
Okay.
agent
28.5s
What will be the size? 1250 by 2500?
Size क्या रहेगा? 1250 by 2500?
customer
30.2s
Coil to coil, whichever coil is available with you, I have no problem with that.
Coil to coil, जो भी coil available होगा आपके पास, उसमे मेरे को कोई परेशानी नहीं है।
agent
33.2s
In 1250, right?
1250 में, ना?
customer
34.2s
Even if it's 1500, it will work.
1500 हो तो भी चलेगा।
agent
35.9s
No, what do you need, what do you make, sir? What is the end application?
नहीं, आपको लगता क्या, आप बनाते क्या हो सर आप? End application क्या है?
customer
37.8s
I split it and then make my product, sir.
उस को split करके फिर मेरा product बनाता हूं सर।
agent
40.0s
Like, what do you make after splitting?
जैसे कि split करके क्या बनाते हो?
customer
41.4s
Uhm, I have a deep drawing item, of sheet metal.
हम्म, deep drawing item है मेरा, sheet metal का।
agent
44.0s
Okay, so it's fabrication, more or less, right?
अच्छा, मतलब fabrication है मोटा मोटा, है ना?
customer
45.8s
Hmm hmm.
हम्म हम्म।
agent
46.1s
Okay, I understood. Our payment terms will be 100% advance against PI.
ठीक है, समझ गया। Payment terms अपना 100% advance रहेगा against PI.
customer
49.5s
Okay.
agent
50.0s
It's the first order, that's why.
पहली order है ना इसीलिए।
customer
51.0s
Hmm hmm.
हम्म हम्म।
agent
51.4s
And how many coils of this 2 mm do you need? I mean, what quantity do you need?
और ये दो mm की कितनी coil चाहिए? मतलब क्या quantity चाहिए?
customer
54.2s
The coil is of 20 tons, give that 20-ton one.
बीस टन का coil रहता है, वो बीस टन का दे दो।
agent
56.7s
A 20-ton one, to be very precise, we don't have. It's 10 tons, a CR2 coil is between 8 to 10 tons.
बीस टन का ऐसे to be very precise नहीं रहता अपना। दस टन, आठ से दस टन के बीच में रहता है CR2 का coil.
customer
100.2s
That will work.
चलेगा।
agent
100.6s
You need CR2 only, right?
CR2 ही चाहिए ना आपको?
customer
101.8s
Yes, I need CR2 only.
हां, CR2 ही चाहिए।
agent
102.8s
Yes, and 2.5 also 8 to 10 tons. You'll take one coil of each, right?
हां, और 2.5 भी आठ से दस टन। एक एक coil लोगे ना?
customer
104.8s
Yes.
हां।
agent
105.2s
Of both?
दोनों का?
customer
105.5s
Of both.
दोनों का।
agent
106.0s
Okay. Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then. Jamnagar Tin Factory.
ठीक है। चलो मैं आठ से दस टन का inquiry ले रहा हूं। आज मैं आपको rate देता हूं सर, इसको close करते है फिर आज। Jamnagar Tin Factory.
customer
110.2s
Okay.
agent
110.6s
Okay?
customer
111.2s
Okay.
agent
111.5s
Alright, and I will WhatsApp you my number, sir. For now, I have called you from the system's number.
चलो, और मैं आपको ना मेरा नंबर WhatsApp कर देता हूं सर। फिलहाल सिस्टम के नंबर से आपको फोन किया है मैंने।
agent
115.4s
Your name is Vinod, right sir?
आपका नाम विनोद ही है ना सर?
customer
116.8s
Yes.
हां।
agent
117.4s
Okay Vinod ji, I am sending you a WhatsApp immediately. That will be my number. If there's anything, call on that number. Okay?
ठीक है विनोद जी, मैं आपको तुरंत WhatsApp कर रहा हूं। वो मेरा नंबर रहेगा। कुछ रहता है तो call करिए वो नंबर पे। Okay?
customer
121.2s
Okay.
agent
121.5s
Yes.
हां।
customer
122.0s
[inaudible]