{
  "ucid": "21112178973471572",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 18:01:55",
  "end_time": "2026-09-18 18:04:43",
  "duration_sec": 168,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcb316d3f8a3486886a7d525414f579d7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1334,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973471572__DIAcb316d3f8a3486886a7d525414f579d7.mp3",
  "audio_bytes": 411912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 137.304,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, Jamnagar Tin Factory?\n[3s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: I am Vinay Dixit calling from JSW One MSME.   (मैं विनय दीक्षित बोल रहा हूं JSW One MSME से।)\n[5s] CUSTOMER: Yes, tell me sir.   (बोलो सर।)\n[6s] AGENT: Your company is registered on this portal for Rajkot. I was following up regarding that same quotation. Do you have any requirement for steel right now?   (आपकी कंपनी रजिस्टर्ड है इस पोर्टल पर राजकोट के लिए। उसी quotation को लेके follow up कर रहा था। अभी कुछ है क्या requirement steel में?)\n[11s] CUSTOMER: There is, in 2 mm, 2.5.   (दो mm, 2.5 में है।)\n[13s] AGENT: Which company are you looking for? There are two of your companies in the system. You have already placed an order with us for one company.   (आप ये कौनसे कंपनी में देख रहे हो? सिस्टम में दो कंपनी है आपकी। आपने already एक कंपनी पे order लगाया हुआ है हमारे साथ।)\n[18s] AGENT: I have called you now with reference to Jamnagar Tin Factory, sir. The order placed from here...   (मैंने आपको ये अभी Jamnagar Tin Factory के reference पे फोन किया है सर। यहां से order लगा...)\n[21s] CUSTOMER: Okay, I am speaking on behalf of that only, yes.   (ठीक है, उसी के behalf में बोल रहा हूं, हां।)\n[23s] AGENT: Okay, okay.   (अच्छा, अच्छा।)\n[24s] AGENT: So tell me sir, what is the order now?   (तो बताइए सर, क्या order है अभी?)\n[25s] CUSTOMER: In CR-C, 2 mm and 2.5.   (CR-C में दो mm और 2.5.)\n[28s] AGENT: Okay.\n[28s] AGENT: What will be the size? 1250 by 2500?   (Size क्या रहेगा? 1250 by 2500?)\n[30s] CUSTOMER: Coil to coil, whichever coil is available with you, I have no problem with that.   (Coil to coil, जो भी coil available होगा आपके पास, उसमे मेरे को कोई परेशानी नहीं है।)\n[33s] AGENT: In 1250, right?   (1250 में, ना?)\n[34s] CUSTOMER: Even if it's 1500, it will work.   (1500 हो तो भी चलेगा।)\n[36s] AGENT: No, what do you need, what do you make, sir? What is the end application?   (नहीं, आपको लगता क्या, आप बनाते क्या हो सर आप? End application क्या है?)\n[38s] CUSTOMER: I split it and then make my product, sir.   (उस को split करके फिर मेरा product बनाता हूं सर।)\n[40s] AGENT: Like, what do you make after splitting?   (जैसे कि split करके क्या बनाते हो?)\n[41s] CUSTOMER: Uhm, I have a deep drawing item, of sheet metal.   (हम्म, deep drawing item है मेरा, sheet metal का।)\n[44s] AGENT: Okay, so it's fabrication, more or less, right?   (अच्छा, मतलब fabrication है मोटा मोटा, है ना?)\n[46s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[46s] AGENT: Okay, I understood. Our payment terms will be 100% advance against PI.   (ठीक है, समझ गया। Payment terms अपना 100% advance रहेगा against PI.)\n[50s] CUSTOMER: Okay.\n[50s] AGENT: It's the first order, that's why.   (पहली order है ना इसीलिए।)\n[51s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[51s] AGENT: And how many coils of this 2 mm do you need? I mean, what quantity do you need?   (और ये दो mm की कितनी coil चाहिए? मतलब क्या quantity चाहिए?)\n[54s] CUSTOMER: The coil is of 20 tons, give that 20-ton one.   (बीस टन का coil रहता है, वो बीस टन का दे दो।)\n[57s] AGENT: A 20-ton one, to be very precise, we don't have. It's 10 tons, a CR2 coil is between 8 to 10 tons.   (बीस टन का ऐसे to be very precise नहीं रहता अपना। दस टन, आठ से दस टन के बीच में रहता है CR2 का coil.)\n[100s] CUSTOMER: That will work.   (चलेगा।)\n[101s] AGENT: You need CR2 only, right?   (CR2 ही चाहिए ना आपको?)\n[102s] CUSTOMER: Yes, I need CR2 only.   (हां, CR2 ही चाहिए।)\n[103s] AGENT: Yes, and 2.5 also 8 to 10 tons. You'll take one coil of each, right?   (हां, और 2.5 भी आठ से दस टन। एक एक coil लोगे ना?)\n[105s] CUSTOMER: Yes.   (हां।)\n[105s] AGENT: Of both?   (दोनों का?)\n[106s] CUSTOMER: Of both.   (दोनों का।)\n[106s] AGENT: Okay. Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then. Jamnagar Tin Factory.   (ठीक है। चलो मैं आठ से दस टन का inquiry ले रहा हूं। आज मैं आपको rate देता हूं सर, इसको close करते है फिर आज। Jamnagar Tin Factory.)\n[110s] CUSTOMER: Okay.\n[111s] AGENT: Okay?\n[111s] CUSTOMER: Okay.\n[112s] AGENT: Alright, and I will WhatsApp you my number, sir. For now, I have called you from the system's number.   (चलो, और मैं आपको ना मेरा नंबर WhatsApp कर देता हूं सर। फिलहाल सिस्टम के नंबर से आपको फोन किया है मैंने।)\n[115s] AGENT: Your name is Vinod, right sir?   (आपका नाम विनोद ही है ना सर?)\n[117s] CUSTOMER: Yes.   (हां।)\n[117s] AGENT: Okay Vinod ji, I am sending you a WhatsApp immediately. That will be my number. If there's anything, call on that number. Okay?   (ठीक है विनोद जी, मैं आपको तुरंत WhatsApp कर रहा हूं। वो मेरा नंबर रहेगा। कुछ रहता है तो call करिए वो नंबर पे। Okay?)\n[121s] CUSTOMER: Okay.\n[122s] AGENT: Yes.   (हां।)\n[122s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 49,
  "connected": 1,
  "audio_notes": "noisy: Background chatter and some crosstalk are present throughout the call, occasionally making it difficult to discern the primary speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "49 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You secured an inquiry, but you skipped the pitch structure entirely. To build a relationship and uncover more opportunities, you must ask discovery questions about the customer's total monthly volume and current suppliers before qualifying a single order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "This was a follow-up call to a registered customer. The customer had an immediate requirement for CR-C in 2mm and 2.5mm thickness, totaling approximately 16-20 tons. The agent captured the inquiry details but did not perform discovery or pitch any USPs. The call ended with the agent promising to send a quotation the same day.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Your company is registered on this portal for Rajkot. I was following up regarding that same quotation. Do you have any requirement for steel right now?\", \"comment\": \"The agent identified himself and JSW One but did not ask for permission to speak, instead jumping directly to a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, moving directly from the opening to qualifying a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: what do you make, sir? What is the end application?\", \"comment\": \"Agent only asked what the customer manufactures and the end application, missing 4 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the call was purely transactional to capture an order.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: In CR-C, 2 mm and 2.5. ... Coil to coil, whichever coil is available with you... The coil is of 20 tons, give that 20-ton one.\", \"comment\": \"Agent successfully captured the current requirement including material, grade, thickness, width flexibility, and quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then.\", \"comment\": \"Agent committed to a clear next step (sending a quote) with a specific timeline (today).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You secured an inquiry, but you skipped the pitch structure entirely. To build a relationship and uncover more opportunities, you must ask discovery questions about the customer's total monthly volume and current suppliers before qualifying a single order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"This was a follow-up call to a registered customer. The customer had an immediate requirement for CR-C in 2mm and 2.5mm thickness, totaling approximately 16-20 tons. The agent captured the inquiry details but did not perform discovery or pitch any USPs. The call ended with the agent promising to send a quotation the same day.\"}",
  "error": null,
  "latency_ms": 36706,
  "input_tokens": 4179,
  "output_tokens": 848,
  "created_at": "2026-09-25 11:53:07",
  "sentiment": "neutral",
  "sentiment_score": -0.015,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 4,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.79,
  "agent_talk_sec": 92.7,
  "customer_talk_sec": 24.6,
  "dead_air_sec": 50.7,
  "longest_monologue_sec": 43.5,
  "agent_wpm": 190.9,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 23,
  "discovery_qs": 19,
  "words_agent": 295,
  "words_customer": 104,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178973471572",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.78,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973471572",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.1,
      "end_s": 2.68,
      "text_en": "Hello, Jamnagar Tin Factory?",
      "text_native": "Hello, Jamnagar Tin Factory?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.78,
      "end_s": 3.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.4,
      "text_en": "I am Vinay Dixit calling from JSW One MSME.",
      "text_native": "मैं विनय दीक्षित बोल रहा हूं JSW One MSME से।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 6.5,
      "text_en": "Yes, tell me sir.",
      "text_native": "बोलो सर।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 11.2,
      "text_en": "Your company is registered on this portal for Rajkot. I was following up regarding that same quotation. Do you have any requirement for steel right now?",
      "text_native": "आपकी कंपनी रजिस्टर्ड है इस पोर्टल पर राजकोट के लिए। उसी quotation को लेके follow up कर रहा था। अभी कुछ है क्या requirement steel में?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 12.9,
      "text_en": "There is, in 2 mm, 2.5.",
      "text_native": "दो mm, 2.5 में है।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 18.4,
      "text_en": "Which company are you looking for? There are two of your companies in the system. You have already placed an order with us for one company.",
      "text_native": "आप ये कौनसे कंपनी में देख रहे हो? सिस्टम में दो कंपनी है आपकी। आपने already एक कंपनी पे order लगाया हुआ है हमारे साथ।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 21.2,
      "text_en": "I have called you now with reference to Jamnagar Tin Factory, sir. The order placed from here...",
      "text_native": "मैंने आपको ये अभी Jamnagar Tin Factory के reference पे फोन किया है सर। यहां से order लगा..."
    },
    {
      "ucid": "21112178973471572",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.8,
      "text_en": "Okay, I am speaking on behalf of that only, yes.",
      "text_native": "ठीक है, उसी के behalf में बोल रहा हूं, हां।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 23.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा, अच्छा।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 24.8,
      "text_en": "So tell me sir, what is the order now?",
      "text_native": "तो बताइए सर, क्या order है अभी?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.1,
      "end_s": 27.5,
      "text_en": "In CR-C, 2 mm and 2.5.",
      "text_native": "CR-C में दो mm और 2.5."
    },
    {
      "ucid": "21112178973471572",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 28.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973471572",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 30.0,
      "text_en": "What will be the size? 1250 by 2500?",
      "text_native": "Size क्या रहेगा? 1250 by 2500?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 33.2,
      "text_en": "Coil to coil, whichever coil is available with you, I have no problem with that.",
      "text_native": "Coil to coil, जो भी coil available होगा आपके पास, उसमे मेरे को कोई परेशानी नहीं है।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 16,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 34.2,
      "text_en": "In 1250, right?",
      "text_native": "1250 में, ना?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.2,
      "end_s": 35.5,
      "text_en": "Even if it's 1500, it will work.",
      "text_native": "1500 हो तो भी चलेगा।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.9,
      "end_s": 37.8,
      "text_en": "No, what do you need, what do you make, sir? What is the end application?",
      "text_native": "नहीं, आपको लगता क्या, आप बनाते क्या हो सर आप? End application क्या है?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 40.0,
      "text_en": "I split it and then make my product, sir.",
      "text_native": "उस को split करके फिर मेरा product बनाता हूं सर।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 41.0,
      "text_en": "Like, what do you make after splitting?",
      "text_native": "जैसे कि split करके क्या बनाते हो?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 21,
      "speaker": "customer",
      "start_s": 41.4,
      "end_s": 43.8,
      "text_en": "Uhm, I have a deep drawing item, of sheet metal.",
      "text_native": "हम्म, deep drawing item है मेरा, sheet metal का।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 22,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 45.8,
      "text_en": "Okay, so it's fabrication, more or less, right?",
      "text_native": "अच्छा, मतलब fabrication है मोटा मोटा, है ना?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 23,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.1,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 24,
      "speaker": "agent",
      "start_s": 46.1,
      "end_s": 49.0,
      "text_en": "Okay, I understood. Our payment terms will be 100% advance against PI.",
      "text_native": "ठीक है, समझ गया। Payment terms अपना 100% advance रहेगा against PI."
    },
    {
      "ucid": "21112178973471572",
      "idx": 25,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 50.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973471572",
      "idx": 26,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 51.0,
      "text_en": "It's the first order, that's why.",
      "text_native": "पहली order है ना इसीलिए।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 27,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 51.4,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 28,
      "speaker": "agent",
      "start_s": 51.4,
      "end_s": 53.8,
      "text_en": "And how many coils of this 2 mm do you need? I mean, what quantity do you need?",
      "text_native": "और ये दो mm की कितनी coil चाहिए? मतलब क्या quantity चाहिए?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 29,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 56.2,
      "text_en": "The coil is of 20 tons, give that 20-ton one.",
      "text_native": "बीस टन का coil रहता है, वो बीस टन का दे दो।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 30,
      "speaker": "agent",
      "start_s": 56.7,
      "end_s": 100.2,
      "text_en": "A 20-ton one, to be very precise, we don't have. It's 10 tons, a CR2 coil is between 8 to 10 tons.",
      "text_native": "बीस टन का ऐसे to be very precise नहीं रहता अपना। दस टन, आठ से दस टन के बीच में रहता है CR2 का coil."
    },
    {
      "ucid": "21112178973471572",
      "idx": 31,
      "speaker": "customer",
      "start_s": 100.2,
      "end_s": 100.6,
      "text_en": "That will work.",
      "text_native": "चलेगा।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 32,
      "speaker": "agent",
      "start_s": 100.6,
      "end_s": 101.8,
      "text_en": "You need CR2 only, right?",
      "text_native": "CR2 ही चाहिए ना आपको?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 33,
      "speaker": "customer",
      "start_s": 101.8,
      "end_s": 102.6,
      "text_en": "Yes, I need CR2 only.",
      "text_native": "हां, CR2 ही चाहिए।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 34,
      "speaker": "agent",
      "start_s": 102.8,
      "end_s": 104.8,
      "text_en": "Yes, and 2.5 also 8 to 10 tons. You'll take one coil of each, right?",
      "text_native": "हां, और 2.5 भी आठ से दस टन। एक एक coil लोगे ना?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 35,
      "speaker": "customer",
      "start_s": 104.8,
      "end_s": 105.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 36,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 105.5,
      "text_en": "Of both?",
      "text_native": "दोनों का?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 37,
      "speaker": "customer",
      "start_s": 105.5,
      "end_s": 105.8,
      "text_en": "Of both.",
      "text_native": "दोनों का।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 38,
      "speaker": "agent",
      "start_s": 106.0,
      "end_s": 110.2,
      "text_en": "Okay. Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then. Jamnagar Tin Factory.",
      "text_native": "ठीक है। चलो मैं आठ से दस टन का inquiry ले रहा हूं। आज मैं आपको rate देता हूं सर, इसको close करते है फिर आज। Jamnagar Tin Factory."
    },
    {
      "ucid": "21112178973471572",
      "idx": 39,
      "speaker": "customer",
      "start_s": 110.2,
      "end_s": 110.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973471572",
      "idx": 40,
      "speaker": "agent",
      "start_s": 110.6,
      "end_s": 111.2,
      "text_en": "Okay?",
      "text_native": "Okay?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 41,
      "speaker": "customer",
      "start_s": 111.2,
      "end_s": 111.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973471572",
      "idx": 42,
      "speaker": "agent",
      "start_s": 111.5,
      "end_s": 115.0,
      "text_en": "Alright, and I will WhatsApp you my number, sir. For now, I have called you from the system's number.",
      "text_native": "चलो, और मैं आपको ना मेरा नंबर WhatsApp कर देता हूं सर। फिलहाल सिस्टम के नंबर से आपको फोन किया है मैंने।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 43,
      "speaker": "agent",
      "start_s": 115.4,
      "end_s": 116.8,
      "text_en": "Your name is Vinod, right sir?",
      "text_native": "आपका नाम विनोद ही है ना सर?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 44,
      "speaker": "customer",
      "start_s": 116.8,
      "end_s": 117.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 45,
      "speaker": "agent",
      "start_s": 117.4,
      "end_s": 121.2,
      "text_en": "Okay Vinod ji, I am sending you a WhatsApp immediately. That will be my number. If there's anything, call on that number. Okay?",
      "text_native": "ठीक है विनोद जी, मैं आपको तुरंत WhatsApp कर रहा हूं। वो मेरा नंबर रहेगा। कुछ रहता है तो call करिए वो नंबर पे। Okay?"
    },
    {
      "ucid": "21112178973471572",
      "idx": 46,
      "speaker": "customer",
      "start_s": 121.2,
      "end_s": 121.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973471572",
      "idx": 47,
      "speaker": "agent",
      "start_s": 121.5,
      "end_s": 122.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973471572",
      "idx": 48,
      "speaker": "customer",
      "start_s": 122.0,
      "end_s": 123.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973471572",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Your company is registered on this portal for Rajkot. I was following up regarding that same quotation. Do you have any requirement for steel right now?",
      "comment": "The agent identified himself and JSW One but did not ask for permission to speak, instead jumping directly to a question about requirements."
    },
    {
      "ucid": "21112178973471572",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, moving directly from the opening to qualifying a requirement."
    },
    {
      "ucid": "21112178973471572",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "AGENT: what do you make, sir? What is the end application?",
      "comment": "Agent only asked what the customer manufactures and the end application, missing 4 of the 6 required discovery questions."
    },
    {
      "ucid": "21112178973471572",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the call was purely transactional to capture an order."
    },
    {
      "ucid": "21112178973471572",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: In CR-C, 2 mm and 2.5. ... Coil to coil, whichever coil is available with you... The coil is of 20 tons, give that 20-ton one.",
      "comment": "Agent successfully captured the current requirement including material, grade, thickness, width flexibility, and quantity."
    },
    {
      "ucid": "21112178973471572",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Alright, I am taking an inquiry for 8 to 10 tons. I will give you the rate today, sir, let's close this today then.",
      "comment": "Agent committed to a clear next step (sending a quote) with a specific timeline (today)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}