Call 21112178973441381 2026-09-18 · sudeeps · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present throughout the call, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply/price hook and instead went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So, do you have any requirement for PPGL sheet right now?
Summary
The agent contacted a lead regarding steel procurement. The agent immediately asked for a requirement for PPGL/GI/CR. The customer stated they have no current need but may have one in a month. The agent acknowledged this and ended the call without setting a firm follow-up date.
Coaching
You jumped straight to asking for a requirement without building any value; follow the script by using a supply hook and asking discovery questions first to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply/price hook and instead went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, do you have any requirement for PPGL sheet right now? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call without setting a specific, committed next step for the one-month follow-up. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.744 heavy | 15.1s | 5.2s | 29.7s | 3.3s | 262.3 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
unknown
0.9s
Mr. Upendra Singh from Powertech Technology?
customer
3.2s
Yes, speak.
हां बोलिए।
agent
3.9s
Sir, this is Sudip speaking from JSW One MSME, Jindal Steel.
सर सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
7.0s
Speak.
बोलिए।
agent
7.5s
A company of yours was registered for Gujarat, I was following up regarding steel procurement.
एक कंपनी रजिस्टर्ड था आपका गुजरात के लिए, steel procurement को लेके follow up कर रहा था।
customer
11.0s
Hmm, speak.
हम्म, बोलो।
agent
11.6s
So, do you have any requirement for PPGL sheet right now?
तो अभी PPGL sheet में कुछ requirement है क्या अपने को?
customer
14.4s
Which one?
कौनसा?
agent
15.1s
PPGL, GI, CR...
customer
16.5s
No no no no, not right now.
नहीं नहीं नहीं नहीं, अभी तो नहीं है।
agent
18.2s
Not right now. Okay. When can it be expected, approximately? In that case, I will call you then.
अभी नहीं है। Okay. कब तक आ सकता है अंदाज़ा? वैसे फिर call करता हूं आपको मैं।
customer
21.2s
After one month, after one month.
One month के बाद, one month के बाद।
agent
22.6s
After one month. Okay sir. Alright. Thank you.
One month के बाद। ठीक है सर। चलिए। Thank you.