{ "ucid": "21112178973441381", "call_date": "2026-09-18", "start_time": "2026-09-18 17:56:53", "end_time": "2026-09-18 17:57:43", "duration_sec": 50, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA751b7a58ab2f070d9fab2caa112a7abc.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1336, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973441381__DIA751b7a58ab2f070d9fab2caa112a7abc.mp3", "audio_bytes": 105624, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 35.208, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (हॅलो?)\n[1s] UNKNOWN: Mr. Upendra Singh from Powertech Technology?\n[3s] CUSTOMER: Yes, speak. (हां बोलिए।)\n[4s] AGENT: Sir, this is Sudip speaking from JSW One MSME, Jindal Steel. (सर सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[7s] CUSTOMER: Speak. (बोलिए।)\n[8s] AGENT: A company of yours was registered for Gujarat, I was following up regarding steel procurement. (एक कंपनी रजिस्टर्ड था आपका गुजरात के लिए, steel procurement को लेके follow up कर रहा था।)\n[11s] CUSTOMER: Hmm, speak. (हम्म, बोलो।)\n[12s] AGENT: So, do you have any requirement for PPGL sheet right now? (तो अभी PPGL sheet में कुछ requirement है क्या अपने को?)\n[14s] CUSTOMER: Which one? (कौनसा?)\n[15s] AGENT: PPGL, GI, CR...\n[16s] CUSTOMER: No no no no, not right now. (नहीं नहीं नहीं नहीं, अभी तो नहीं है।)\n[18s] AGENT: Not right now. Okay. When can it be expected, approximately? In that case, I will call you then. (अभी नहीं है। Okay. कब तक आ सकता है अंदाज़ा? वैसे फिर call करता हूं आपको मैं।)\n[21s] CUSTOMER: After one month, after one month. (One month के बाद, one month के बाद।)\n[23s] AGENT: After one month. Okay sir. Alright. Thank you. (One month के बाद। ठीक है सर। चलिए। Thank you.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "noisy: Background chatter is present throughout the call, but the main speakers are mostly clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You jumped straight to asking for a requirement without building any value; follow the script by using a supply hook and asking discovery questions first to understand the customer's business.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead regarding steel procurement. The agent immediately asked for a requirement for PPGL/GI/CR. The customer stated they have no current need but may have one in a month. The agent acknowledged this and ended the call without setting a firm follow-up date.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the customer but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply/price hook and instead went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions about the customer's business or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, do you have any requirement for PPGL sheet right now?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended the call without setting a specific, committed next step for the one-month follow-up.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight to asking for a requirement without building any value; follow the script by using a supply hook and asking discovery questions first to understand the customer's business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead regarding steel procurement. The agent immediately asked for a requirement for PPGL/GI/CR. The customer stated they have no current need but may have one in a month. The agent acknowledged this and ended the call without setting a firm follow-up date.\"}", "error": null, "latency_ms": 28809, "input_tokens": 2942, "output_tokens": 673, "created_at": "2026-09-25 11:53:05", "sentiment": "negative", "sentiment_score": -0.433, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.744, "agent_talk_sec": 15.1, "customer_talk_sec": 5.2, "dead_air_sec": 29.7, "longest_monologue_sec": 3.3, "agent_wpm": 262.3, "interruptions": 0, "agent_turns": 6, "customer_turns": 7, "discovery_qs": 2, "words_agent": 66, "words_customer": 21, "monologue_heavy": 1, "turns": [ { "ucid": "21112178973441381", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.57, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178973441381", "idx": 1, "speaker": "unknown", "start_s": 0.88, "end_s": 3.0, "text_en": "Mr. Upendra Singh from Powertech Technology?", "text_native": "Mr. Upendra Singh from Powertech Technology?" }, { "ucid": "21112178973441381", "idx": 2, "speaker": "customer", "start_s": 3.2, "end_s": 3.68, "text_en": "Yes, speak.", "text_native": "हां बोलिए।" }, { "ucid": "21112178973441381", "idx": 3, "speaker": "agent", "start_s": 3.89, "end_s": 6.8, "text_en": "Sir, this is Sudip speaking from JSW One MSME, Jindal Steel.", "text_native": "सर सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।" }, { "ucid": "21112178973441381", "idx": 4, "speaker": "customer", "start_s": 7.0, "end_s": 7.4, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "21112178973441381", "idx": 5, "speaker": "agent", "start_s": 7.5, "end_s": 10.8, "text_en": "A company of yours was registered for Gujarat, I was following up regarding steel procurement.", "text_native": "एक कंपनी रजिस्टर्ड था आपका गुजरात के लिए, steel procurement को लेके follow up कर रहा था।" }, { "ucid": "21112178973441381", "idx": 6, "speaker": "customer", "start_s": 11.0, "end_s": 11.5, "text_en": "Hmm, speak.", "text_native": "हम्म, बोलो।" }, { "ucid": "21112178973441381", "idx": 7, "speaker": "agent", "start_s": 11.6, "end_s": 14.2, "text_en": "So, do you have any requirement for PPGL sheet right now?", "text_native": "तो अभी PPGL sheet में कुछ requirement है क्या अपने को?" }, { "ucid": "21112178973441381", "idx": 8, "speaker": "customer", "start_s": 14.4, "end_s": 15.0, "text_en": "Which one?", "text_native": "कौनसा?" }, { "ucid": "21112178973441381", "idx": 9, "speaker": "agent", "start_s": 15.1, "end_s": 16.4, "text_en": "PPGL, GI, CR...", "text_native": "PPGL, GI, CR..." }, { "ucid": "21112178973441381", "idx": 10, "speaker": "customer", "start_s": 16.5, "end_s": 17.8, "text_en": "No no no no, not right now.", "text_native": "नहीं नहीं नहीं नहीं, अभी तो नहीं है।" }, { "ucid": "21112178973441381", "idx": 11, "speaker": "agent", "start_s": 18.2, "end_s": 21.0, "text_en": "Not right now. Okay. When can it be expected, approximately? In that case, I will call you then.", "text_native": "अभी नहीं है। Okay. कब तक आ सकता है अंदाज़ा? वैसे फिर call करता हूं आपको मैं।" }, { "ucid": "21112178973441381", "idx": 12, "speaker": "customer", "start_s": 21.2, "end_s": 22.5, "text_en": "After one month, after one month.", "text_native": "One month के बाद, one month के बाद।" }, { "ucid": "21112178973441381", "idx": 13, "speaker": "agent", "start_s": 22.6, "end_s": 24.8, "text_en": "After one month. Okay sir. Alright. Thank you.", "text_native": "One month के बाद। ठीक है सर। चलिए। Thank you." } ], "steps": [ { "ucid": "21112178973441381", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent identified themself and the customer but did not ask for permission to speak." }, { "ucid": "21112178973441381", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply/price hook and instead went directly to asking for a requirement." }, { "ucid": "21112178973441381", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked zero discovery questions about the customer's business or procurement habits." }, { "ucid": "21112178973441381", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was conducted." }, { "ucid": "21112178973441381", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So, do you have any requirement for PPGL sheet right now?", "comment": "The agent successfully asked if a current requirement exists." }, { "ucid": "21112178973441381", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent ended the call without setting a specific, committed next step for the one-month follow-up." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }