Call 21112178973418861 2026-09-18 · sudeeps · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Does_not_deal_Steel | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background office chatter is audible but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +9/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified themself, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the hook could be delivered as the contact person was incorrect.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted the lead, but the person on the line immediately stated they no longer work at the target company. The agent confirmed this and ended the call politely. No business discussion or sales pitch occurred due to the incorrect contact information.
Coaching
When a call is cut short because the contact is wrong, try to ask for the right person's contact details before ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sudhir speaking, madam, from JSW One MSME. The agent greeted and identified themself, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the hook could be delivered as the contact person was incorrect. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could be attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended politely but with no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 9.3s | 6.2s | 25.5s | 2.5s | 219.4 | 0 | 7 | 5 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.6s
Hello?
agent
1.6s
Uh, Heram Equipment and Project?
customer
4.3s
Who is speaking?
कौन बात कर रहा है?
agent
5.4s
Sudhir speaking, madam, from JSW One MSME.
सुधीर बात कर रहा हूं मैडम, JSW One MSME से।
customer
8.3s
JSW... Sir, I don't work there anymore.
JSW... सर अभी वहां पे नहीं काम करती मैं।
agent
10.6s
What are you saying? Sorry?
क्या बोल रहे हो? Sorry?
customer
12.0s
I don't work there anymore.
अभी नहीं work करती वहां पे मैं।
agent
14.0s
Oh, you don't work there... you don't work at Heram anymore?
अच्छा, वहां पे काम... Heram में अभी काम नहीं करते?
customer
16.6s
No.
नहीं।
agent
17.1s
Okay, okay, okay.
customer
18.0s
Okay, thank you.
agent
19.0s
Thank you.