{
  "ucid": "21112178973418861",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:53:08",
  "end_time": "2026-09-18 17:53:49",
  "duration_sec": 41,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc58c72a4a97c0b9ffc250c1a0029f037.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1339,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973418861__DIAc58c72a4a97c0b9ffc250c1a0029f037.mp3",
  "audio_bytes": 79920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.64,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?\n[2s] AGENT: Uh, Heram Equipment and Project?\n[4s] CUSTOMER: Who is speaking?   (कौन बात कर रहा है?)\n[5s] AGENT: Sudhir speaking, madam, from JSW One MSME.   (सुधीर बात कर रहा हूं मैडम, JSW One MSME से।)\n[8s] CUSTOMER: JSW... Sir, I don't work there anymore.   (JSW... सर अभी वहां पे नहीं काम करती मैं।)\n[11s] AGENT: What are you saying? Sorry?   (क्या बोल रहे हो? Sorry?)\n[12s] CUSTOMER: I don't work there anymore.   (अभी नहीं work करती वहां पे मैं।)\n[14s] AGENT: Oh, you don't work there... you don't work at Heram anymore?   (अच्छा, वहां पे काम... Heram में अभी काम नहीं करते?)\n[17s] CUSTOMER: No.   (नहीं।)\n[17s] AGENT: Okay, okay, okay.\n[18s] CUSTOMER: Okay, thank you.\n[19s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Some background office chatter is audible but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a call is cut short because the contact is wrong, try to ask for the right person's contact details before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the lead, but the person on the line immediately stated they no longer work at the target company. The agent confirmed this and ended the call politely. No business discussion or sales pitch occurred due to the incorrect contact information.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sudhir speaking, madam, from JSW One MSME.\", \"comment\": \"The agent greeted and identified themself, but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the hook could be delivered as the contact person was incorrect.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before discovery could be attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could qualify for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended politely but with no committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a call is cut short because the contact is wrong, try to ask for the right person's contact details before ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the lead, but the person on the line immediately stated they no longer work at the target company. The agent confirmed this and ended the call politely. No business discussion or sales pitch occurred due to the incorrect contact information.\"}",
  "error": null,
  "latency_ms": 34465,
  "input_tokens": 2812,
  "output_tokens": 638,
  "created_at": "2026-09-25 11:53:17",
  "sentiment": "neutral",
  "sentiment_score": 0.109,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.6,
  "agent_talk_sec": 9.3,
  "customer_talk_sec": 6.2,
  "dead_air_sec": 25.5,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 219.4,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 5,
  "discovery_qs": 5,
  "words_agent": 34,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973418861",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.59,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178973418861",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 3.5,
      "text_en": "Uh, Heram Equipment and Project?",
      "text_native": "Uh, Heram Equipment and Project?"
    },
    {
      "ucid": "21112178973418861",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.26,
      "end_s": 5.2,
      "text_en": "Who is speaking?",
      "text_native": "कौन बात कर रहा है?"
    },
    {
      "ucid": "21112178973418861",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.84,
      "text_en": "Sudhir speaking, madam, from JSW One MSME.",
      "text_native": "सुधीर बात कर रहा हूं मैडम, JSW One MSME से।"
    },
    {
      "ucid": "21112178973418861",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.28,
      "end_s": 10.5,
      "text_en": "JSW... Sir, I don't work there anymore.",
      "text_native": "JSW... सर अभी वहां पे नहीं काम करती मैं।"
    },
    {
      "ucid": "21112178973418861",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.64,
      "end_s": 11.5,
      "text_en": "What are you saying? Sorry?",
      "text_native": "क्या बोल रहे हो? Sorry?"
    },
    {
      "ucid": "21112178973418861",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 13.8,
      "text_en": "I don't work there anymore.",
      "text_native": "अभी नहीं work करती वहां पे मैं।"
    },
    {
      "ucid": "21112178973418861",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 16.5,
      "text_en": "Oh, you don't work there... you don't work at Heram anymore?",
      "text_native": "अच्छा, वहां पे काम... Heram में अभी काम नहीं करते?"
    },
    {
      "ucid": "21112178973418861",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 17.0,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178973418861",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 17.9,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178973418861",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 18.8,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "21112178973418861",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 19.4,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973418861",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sudhir speaking, madam, from JSW One MSME.",
      "comment": "The agent greeted and identified themself, but did not ask for permission to speak."
    },
    {
      "ucid": "21112178973418861",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the hook could be delivered as the contact person was incorrect."
    },
    {
      "ucid": "21112178973418861",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before discovery could be attempted."
    },
    {
      "ucid": "21112178973418861",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178973418861",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could qualify for a requirement."
    },
    {
      "ucid": "21112178973418861",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended politely but with no committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}