Call 21112178973328681 2026-09-18 · Ronak Mehta · 5:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 76 turns, clean transcript (0% inaudible) | Hindi | 76 | new_registration (campaign_name:high) |
Audio: noisy: The call begins with a faint female voice partially obscured by noise, but the main conversation between the male agent and customer is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
8.0/10
full conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires CR coil slitted to 523mm width. This is a non-standard width that is not a stock item and requires processing from a mother coil. Agent needs to check availability and pricing for this specific processing job.
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +18/−2
from 28 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Full discovery (8 Qs)
Agent successfully identified the end application, monthly tonnage, and brand preferences, but missed questions on payment terms and past procurement history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−0.5 pts
Verify basic profile (4 Qs)
Agent confirmed company name, procurement city, and understood the decision-making process, but did not verify the contact number or ask for an email.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Hello, I am speaking from the JSW One platform. ... I was seeing that you were searching for something regarding MS steels on JSW One.
Platform education
Then what happens is prices change so much after 24 hours that it becomes a problem... You will get the delivery over there. Okay?
Summary
The customer, a radiator manufacturer, has an immediate need for 40 tons of CR coil slitted to a specific 523mm width for a new plant. The agent captured the detailed requirement, explained the price volatility, and confirmed the delivery location. The call ended with the agent promising to check availability and pricing for the custom-slitted material and send a quote via WhatsApp by the next morning.
Coaching
You did well to capture the immediate requirement, but deepen your discovery by asking about payment terms and past purchasing habits to better tailor the long-term solution.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, I am speaking from the JSW One platform. ... I was seeing that you were searching for something regarding MS steels on JSW One. The agent used a standard, non-aggressive opener referencing the customer's recent platform activity. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | am I speaking with Shri Hanuman Radiators? ... This will be in Halol, right? ... Everything of mine is ready but I have to take approval from the MD. Agent confirmed company name, procurement city, and understood the decision-making process, but did not verify the contact number or ask for an email. |
| NR3 Full discovery (8 Qs) | 3 | partial | 4 | 1.5 | I need this coil to make radiators. ... my old plant consumes five to seven tons every month. ... do you need the material from JSW only or do you take any other brand from the market? Agent successfully identified the end application, monthly tonnage, and brand preferences, but missed questions on payment terms and past procurement history. |
| NR4 Platform education | 1 | pass | – | 1.0 | Then what happens is prices change so much after 24 hours that it becomes a problem... You will get the delivery over there. Okay? The agent educated the customer on price volatility (a key platform value prop) and confirmed the possibility of delivered pricing. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Yes, I need a CR coil, of D grade. ... 523 width चाहिए उसकी। ... thickness 1 mm and 1.2 mm. Give me a quotation for both. ... 20-20 tons of both The customer stated a clear requirement at the start, and the agent successfully captured the full specification including grade, non-standard width, thicknesses, and quantity. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will try to send it by evening, otherwise max to max by tomorrow morning, sir. The agent committed to sending a quote and provided a specific, time-bound follow-up, which is a valid closure outcome. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.334 | 94.9s | 189.1s | 23.0s | 8.9s | 302.2 | 0 | 40 | 36 | 24 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, I am speaking from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
agent
4.3s
Hello. Uh, am I speaking with Shri Hanuman Radiators?
Hello. Uh, ye Shri Hanuman Radiators se meri baat ho rahi hai?
customer
7.0s
Yes, tell me sir.
हाँ, बोलिए सर।
agent
8.1s
Yes, I was seeing that you were searching for something regarding MS steels on JSW One.
जी, मैं देख रहा था कि आप कुछ सर्च कर रहे थे MS steels के रिगार्डिंग JSW One पे।
customer
11.8s
Yes, I need a CR coil, of D grade.
हाँ, मेरे को है ना CR की एक coil चाहिए, D grade की।
agent
15.2s
Which CR coil do you need?
CR की कौनसी coil चाहिए?
customer
16.6s
D grade.
agent
17.9s
Okay, CR 2 will be available, sir.
Okay, CR 2 सर मिल जाएगा।
customer
19.9s
It will be available?
मिल जाएगा?
agent
20.8s
Yes sir, it will be available. And how much...
हाँ सर, मिल जाएगा। और कितना...
customer
23.0s
But I need 523, 523 width for that.
पर मेरे को 523, 523 width चाहिए उसकी।
agent
26.1s
How much? 523?
कितनी? 523?
customer
27.3s
Yes.
हाँ।
agent
27.9s
Sir, you can take 1250 and get it slitted.
सर 1250 लेके आप उसको आप slitting करा लीजिए ना।
customer
30.8s
Yes, but sir, I don't have one for 1250. My die is a 523 die, sir.
हाँ पर सर मेरे पास 1250 का नहीं है ना। मेरी जो die है वो 523 की die है सर।
agent
34.8s
Okay.
agent
35.9s
Alright.
ठीक है।
agent
37.3s
So this is your... uh 22... slitted, it's slit, right? You basically need a slit coil, right?
तो ये आपका... uh 22... slitted, slit हो गया ना? Slit coil चाहिए ना आपको basically ये?
customer
40.8s
Yes sir, I need this coil to make radiators.
हाँ सर, मेरे को radiator बनाने के लिए ये coil चाहिए।
agent
43.0s
Okay, so you need this in 223 mm, right?
अच्छा, तो ये 223 mm में चाहिए ना आपको?
customer
45.2s
Yes, 223 mm. Its width... thickness 1 mm.
हाँ, 223 mm. उसकी width... thickness 1 mm.
agent
47.5s
Okay, and in this the thickness...
Okay, और इसमें thickness...
customer
48.2s
1 mm.
agent
49.3s
1 mm.
customer
50.0s
Yes, 1 mm and 1.2 mm. Give me a quotation for both.
हाँ, 1 mm और 1.2 mm. मुझे दोनों का quotation दीजिए।
agent
53.5s
Okay, and how many tons of this coil do you require, sir?
अच्छा, और कितना-कितना ton लगता है आपको सर ये coil?
customer
56.0s
I... this is my new plant, otherwise my old plant consumes five to seven tons every month.
मेरे को... मेरा ये नया plant है, बाकी मेरा जो पुराना plant है उसमें हर महीने पांच से सात ton जाती है।
customer
101.0s
But since it's the starting, we are taking 20 tons right now.
पर अभी जो starting है, इसलिए अभी 20 ton ले रहे हैं हम लोग।
agent
104.0s
20 tons. So how much of each should I make it?
20 tons. तो हर एक का कितना-कितना करूं?
customer
106.0s
Give me a quotation for 20-20 tons of both, sir.
मेरे को दोनों का 20-20 ton का मेरे को quotation दीजिए सर।
agent
109.2s
Okay.
अच्छा।
agent
110.2s
Alright sir. And will this be an immediate purchase or will you take time? Next week, something like that? How is it?
ठीक है सर। और ये तुरंत purchase रहेगा आपका या टाइम लगेगा आपको? Next week, ऐसा कुछ है? कैसा है ये?
customer
114.0s
As soon as I get the approval, immediately, I have to start the plant.
मेरे को जैसे approval आया, ऐसे तुरंत ही, मेरे को plant चालू करना है।
agent
117.3s
Okay. So is this approval in your hands? Have you received the work order or will you submit it after I give the quotation? How is it?
अच्छा। तो ये approval आपके हाथ में है? आपको work order आपको मिल चुका है या अभी मेरे quotation देने के बाद आप submit करेंगे? कैसा है?
customer
122.0s
Everything of mine is ready but I have to take approval from the MD.
मेरा सब कुछ ready है but मेरे को MD से approval लेना है।
agent
124.8s
Okay.
अच्छा।
customer
125.8s
Yes. Approval is just a half-hour job.
हाँ। Approval तो आधे घंटे का काम है।
agent
128.0s
Okay. No, because what's happening sir, is that I gave pricing to two or three customers but I didn't get any revert from them. Then what happens is prices change so much after 24 hours that it becomes a problem, for them and for us too.
अच्छा। नहीं क्योंकि ऐसा हो रहा है सर, अभी मैंने दो-तीन customers को मैंने pricing-wicing दी but उनको आगे से कुछ revert नहीं आ रहा था। तो फिर क्या pricing 24 घंटे बाद इतना change हो जाते हैं तो फिर वो परेशानी हो जाती है ना फिर, उनको भी और हमें भी।
customer
136.0s
No no, that's right.
नहीं नहीं, सही बात है।
agent
137.2s
Just now, for example, I had given 72, now it has increased to 73.5. The customer also became like that. This happens. That's why I asked, sir.
अभी मैंने, अभी मैंने example 72 दे रखा है, अभी वो बढ़ के 73.5 हो गया। Customer भी ऐसे हो गए। ये हो जाता है। That's why मैंने पूछा सर ये।
customer
142.9s
Okay.
customer
143.6s
So what is your current rate?
तो आपका क्या rate चल रहा है अभी?
agent
145.5s
Sir, right now it's running between 72 and 74, sir. Now for your specific, it's slitting, right, your 223 mm, so I'll have to check the pricing for this, sir. And the availability too.
सर अभी 72 से 74 के बीच में चल रहा है सर। अभी ये आपके specific, अभी slitting है ना आपका 223 mm, तो एक बार मुझे pricing check करनी पड़ेगी सर ये। और availability भी।
customer
151.2s
Okay okay, alright.
Okay okay, ठीक है।
agent
153.0s
Alright? So I'll check once and send it to you on WhatsApp.
ठीक है? तो मैं एक बार check करके आपको है ना WhatsApp पे भेजता हूं।
customer
155.8s
Alright, alright sir.
ठीक है, ठीक है सर।
agent
157.2s
Alright, will do. Okay. Thank you.
ठीक है, चलेगा। Okay. Thank you.
customer
159.5s
Send it to me that quickly, sir.
मुझे उतना जल्दी भेजना सर।
agent
200.8s
Sir, I... yes, I will try to send it by evening, otherwise max to max by tomorrow morning, sir. It's almost 6 o'clock now, sir, that's why.
सर, मुझे... हाँ मैं try करता हूं evening तक ही भेज पाऊं, नहीं तो फिर max to max कल सुबह तक सर। अभी क्या 6:00 बजने भी आए ना सर, इसलिए।
customer
205.3s
Yes yes yes yes.
हाँ हाँ हाँ हाँ।
agent
206.8s
This will be in Halol, right? Panchmahal?
अभी आपका ये हालोल में रहेगा ना ये? पंचमहाल?
customer
209.2s
Yes, in Halol.
हाँ, हालोल में।
customer
210.6s
Yes.
हाँ।
agent
211.0s
Halol. Which place is this, sir? Gujarat?
हालोल। ये कौनसे जगह पे आया सर ये? गुजरात?
customer
213.2s
Gujarat, on the side of Halol, inside from Halol comes Panchmahal, right, in between there near Godhra.
गुजरात, हालोल के साइड, अपने हालोल से अंदर पंचमहाल आता है ना, गोधरा के वहां पे बीच में।
agent
217.0s
I see.
अच्छा।
agent
217.9s
Okay.
agent
218.8s
Alright, will do. You will get the delivery over there. Okay?
ठीक है, चलेगा। मिल जाएगा delivery आपको इधर को। Okay?
customer
221.5s
Okay okay sir.
agent
223.0s
I will check and update you. Your good name, sir?
मैं check करके आपको update करता हूं। आपका good name सर?
customer
224.8s
Sure sir, sure.
customer
225.8s
Vishal Parmar.
agent
226.8s
Vishal Parmar. Okay. My name is Ronak Mehta. So as soon as I get the pricing, I will contact you, okay?
Vishal Parmar. Okay. મારું નામ રોનક મહેતા છે. તો જેવી રીતે મારી પાસે પ્રાઇઝિંગ આવે તમને કોન્ટેક્ટ કરું છું, ઓકે?
customer
231.2s
Alright, alright sir. Do it. Do it as fast as possible. So what happens is, I'll take the approval and let you know.
ઠીક છે, ઠીક છે સર. મને કરો ને તમે. જેટલું બને એટલું જલ્દી કરજો. તો શું છે, મેં અપ્રુવલ લઈને તમને કહી દઉં.
agent
235.2s
Fine. And do you need the material from JSW only or do you take any other brand from the market?
Fine. અને તમને આ JSW માં જ જોઈએ છે મટીરીયલ કે બીજા પણ તમે કોઈ brand લો છો માર્કેટથી?
customer
238.8s
JSW will also work for me, then Tata will also work. Whichever you give.
મને JSW હોય તો ભી ચાલશે, પછી ટાટાનું હોય તો ભી ચાલશે. જે આપો તે.
agent
242.5s
I see. Because the thing is, there is a difference of one to one-and-a-half rupees between Tata and the others, AMNS. Since these prices have increased, from the last two-four days.
અચ્છા. કારણ કેવું છે, ટાટા અને જે બીજા છે, AMNS, એનો એક-દોઢ રૂપિયાનો ફરક આવી રહ્યો છે. જ્યારથી આ પ્રાઇઝિંગ વધી છે ને, બે-ચાર દિવસથી.
agent
247.8s
So there is a little difference in that. That's why I asked you this.
તો એમાં થોડો ફરક આવી રહ્યો છે. એટલા માટે તમને પૂછ્યું મેં આ.
agent
250.5s
It's fine, whatever material I have...
ચાલશે, મારી પાસે જે હશે ને મટીરીયલ...
customer
252.0s
Yes.
હા.
customer
253.0s
Correct. As you were saying.
બરોબર. તમે કહેતા તા.
customer
254.5s
Yes, so I am just saying that JSW, Tata, or if you have any other brand, then check. And in which... send me for all of them. Whichever I find suitable, I will give you that.
હા એટલે મેં એમ જ કહું છું કે JSW, ટાટા, પછી બીજી કોઈ તમારી પાસે બ્રાન્ડ હોય, તો જોઈ લો. અને જેમાં... મને બધાનું મોકલી આપો. મને જે અનુકૂળ લાગશે, એ હું આપીશ તમને.
agent
300.8s
Will do, done.
ચાલશે, done.
agent
302.2s
I'll do it for you.
કરું તમને.
agent
303.2s
Okay, thank you Vishal ji.
customer
305.2s
Yes sir.
હા સર.