{
  "ucid": "21112178973328681",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:38:06",
  "end_time": "2026-09-18 17:43:13",
  "duration_sec": 307,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbfc04ff0cc3db15114b506f761ba847a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1346,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973328681__DIAbfc04ff0cc3db15114b506f761ba847a.mp3",
  "audio_bytes": 865296,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 288.432,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, I am speaking from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[4s] AGENT: Hello. Uh, am I speaking with Shri Hanuman Radiators?   (Hello. Uh, ye Shri Hanuman Radiators se meri baat ho rahi hai?)\n[7s] CUSTOMER: Yes, tell me sir.   (हाँ, बोलिए सर।)\n[8s] AGENT: Yes, I was seeing that you were searching for something regarding MS steels on JSW One.   (जी, मैं देख रहा था कि आप कुछ सर्च कर रहे थे MS steels के रिगार्डिंग JSW One पे।)\n[12s] CUSTOMER: Yes, I need a CR coil, of D grade.   (हाँ, मेरे को है ना CR की एक coil चाहिए, D grade की।)\n[15s] AGENT: Which CR coil do you need?   (CR की कौनसी coil चाहिए?)\n[17s] CUSTOMER: D grade.\n[18s] AGENT: Okay, CR 2 will be available, sir.   (Okay, CR 2 सर मिल जाएगा।)\n[20s] CUSTOMER: It will be available?   (मिल जाएगा?)\n[21s] AGENT: Yes sir, it will be available. And how much...   (हाँ सर, मिल जाएगा। और कितना...)\n[23s] CUSTOMER: But I need 523, 523 width for that.   (पर मेरे को 523, 523 width चाहिए उसकी।)\n[26s] AGENT: How much? 523?   (कितनी? 523?)\n[27s] CUSTOMER: Yes.   (हाँ।)\n[28s] AGENT: Sir, you can take 1250 and get it slitted.   (सर 1250 लेके आप उसको आप slitting करा लीजिए ना।)\n[31s] CUSTOMER: Yes, but sir, I don't have one for 1250. My die is a 523 die, sir.   (हाँ पर सर मेरे पास 1250 का नहीं है ना। मेरी जो die है वो 523 की die है सर।)\n[35s] AGENT: Okay.\n[36s] AGENT: Alright.   (ठीक है।)\n[37s] AGENT: So this is your... uh 22... slitted, it's slit, right? You basically need a slit coil, right?   (तो ये आपका... uh 22... slitted, slit हो गया ना? Slit coil चाहिए ना आपको basically ये?)\n[41s] CUSTOMER: Yes sir, I need this coil to make radiators.   (हाँ सर, मेरे को radiator बनाने के लिए ये coil चाहिए।)\n[43s] AGENT: Okay, so you need this in 223 mm, right?   (अच्छा, तो ये 223 mm में चाहिए ना आपको?)\n[45s] CUSTOMER: Yes, 223 mm. Its width... thickness 1 mm.   (हाँ, 223 mm. उसकी width... thickness 1 mm.)\n[48s] AGENT: Okay, and in this the thickness...   (Okay, और इसमें thickness...)\n[48s] CUSTOMER: 1 mm.\n[49s] AGENT: 1 mm.\n[50s] CUSTOMER: Yes, 1 mm and 1.2 mm. Give me a quotation for both.   (हाँ, 1 mm और 1.2 mm. मुझे दोनों का quotation दीजिए।)\n[54s] AGENT: Okay, and how many tons of this coil do you require, sir?   (अच्छा, और कितना-कितना ton लगता है आपको सर ये coil?)\n[56s] CUSTOMER: I... this is my new plant, otherwise my old plant consumes five to seven tons every month.   (मेरे को... मेरा ये नया plant है, बाकी मेरा जो पुराना plant है उसमें हर महीने पांच से सात ton जाती है।)\n[101s] CUSTOMER: But since it's the starting, we are taking 20 tons right now.   (पर अभी जो starting है, इसलिए अभी 20 ton ले रहे हैं हम लोग।)\n[104s] AGENT: 20 tons. So how much of each should I make it?   (20 tons. तो हर एक का कितना-कितना करूं?)\n[106s] CUSTOMER: Give me a quotation for 20-20 tons of both, sir.   (मेरे को दोनों का 20-20 ton का मेरे को quotation दीजिए सर।)\n[109s] AGENT: Okay.   (अच्छा।)\n[110s] AGENT: Alright sir. And will this be an immediate purchase or will you take time? Next week, something like that? How is it?   (ठीक है सर। और ये तुरंत purchase रहेगा आपका या टाइम लगेगा आपको? Next week, ऐसा कुछ है? कैसा है ये?)\n[114s] CUSTOMER: As soon as I get the approval, immediately, I have to start the plant.   (मेरे को जैसे approval आया, ऐसे तुरंत ही, मेरे को plant चालू करना है।)\n[117s] AGENT: Okay. So is this approval in your hands? Have you received the work order or will you submit it after I give the quotation? How is it?   (अच्छा। तो ये approval आपके हाथ में है? आपको work order आपको मिल चुका है या अभी मेरे quotation देने के बाद आप submit करेंगे? कैसा है?)\n[122s] CUSTOMER: Everything of mine is ready but I have to take approval from the MD.   (मेरा सब कुछ ready है but मेरे को MD से approval लेना है।)\n[125s] AGENT: Okay.   (अच्छा।)\n[126s] CUSTOMER: Yes. Approval is just a half-hour job.   (हाँ। Approval तो आधे घंटे का काम है।)\n[128s] AGENT: Okay. No, because what's happening sir, is that I gave pricing to two or three customers but I didn't get any revert from them. Then what happens is prices change so much after 24 hours that it becomes a problem, for them and for us too.   (अच्छा। नहीं क्योंकि ऐसा हो रहा है सर, अभी मैंने दो-तीन customers को मैंने pricing-wicing दी but उनको आगे से कुछ revert नहीं आ रहा था। तो फिर क्या pricing 24 घंटे बाद इतना change हो जाते हैं तो फिर वो परेशानी हो जाती है ना फिर, उनको भी और हमें भी।)\n[136s] CUSTOMER: No no, that's right.   (नहीं नहीं, सही बात है।)\n[137s] AGENT: Just now, for example, I had given 72, now it has increased to 73.5. The customer also became like that. This happens. That's why I asked, sir.   (अभी मैंने, अभी मैंने example 72 दे रखा है, अभी वो बढ़ के 73.5 हो गया। Customer भी ऐसे हो गए। ये हो जाता है। That's why मैंने पूछा सर ये।)\n[143s] CUSTOMER: Okay.\n[144s] CUSTOMER: So what is your current rate?   (तो आपका क्या rate चल रहा है अभी?)\n[146s] AGENT: Sir, right now it's running between 72 and 74, sir. Now for your specific, it's slitting, right, your 223 mm, so I'll have to check the pricing for this, sir. And the availability too.   (सर अभी 72 से 74 के बीच में चल रहा है सर। अभी ये आपके specific, अभी slitting है ना आपका 223 mm, तो एक बार मुझे pricing check करनी पड़ेगी सर ये। और availability भी।)\n[151s] CUSTOMER: Okay okay, alright.   (Okay okay, ठीक है।)\n[153s] AGENT: Alright? So I'll check once and send it to you on WhatsApp.   (ठीक है? तो मैं एक बार check करके आपको है ना WhatsApp पे भेजता हूं।)\n[156s] CUSTOMER: Alright, alright sir.   (ठीक है, ठीक है सर।)\n[157s] AGENT: Alright, will do. Okay. Thank you.   (ठीक है, चलेगा। Okay. Thank you.)\n[160s] CUSTOMER: Send it to me that quickly, sir.   (मुझे उतना जल्दी भेजना सर।)\n[201s] AGENT: Sir, I... yes, I will try to send it by evening, otherwise max to max by tomorrow morning, sir. It's almost 6 o'clock now, sir, that's why.   (सर, मुझे... हाँ मैं try करता हूं evening तक ही भेज पाऊं, नहीं तो फिर max to max कल सुबह तक सर। अभी क्या 6:00 बजने भी आए ना सर, इसलिए।)\n[205s] CUSTOMER: Yes yes yes yes.   (हाँ हाँ हाँ हाँ।)\n[207s] AGENT: This will be in Halol, right? Panchmahal?   (अभी आपका ये हालोल में रहेगा ना ये? पंचमहाल?)\n[209s] CUSTOMER: Yes, in Halol.   (हाँ, हालोल में।)\n[211s] CUSTOMER: Yes.   (हाँ।)\n[211s] AGENT: Halol. Which place is this, sir? Gujarat?   (हालोल। ये कौनसे जगह पे आया सर ये? गुजरात?)\n[213s] CUSTOMER: Gujarat, on the side of Halol, inside from Halol comes Panchmahal, right, in between there near Godhra.   (गुजरात, हालोल के साइड, अपने हालोल से अंदर पंचमहाल आता है ना, गोधरा के वहां पे बीच में।)\n[217s] AGENT: I see.   (अच्छा।)\n[218s] AGENT: Okay.\n[219s] AGENT: Alright, will do. You will get the delivery over there. Okay?   (ठीक है, चलेगा। मिल जाएगा delivery आपको इधर को। Okay?)\n[222s] CUSTOMER: Okay okay sir.\n[223s] AGENT: I will check and update you. Your good name, sir?   (मैं check करके आपको update करता हूं। आपका good name सर?)\n[225s] CUSTOMER: Sure sir, sure.\n[226s] CUSTOMER: Vishal Parmar.\n[227s] AGENT: Vishal Parmar. Okay. My name is Ronak Mehta. So as soon as I get the pricing, I will contact you, okay?   (Vishal Parmar. Okay. મારું નામ રોનક મહેતા છે. તો જેવી રીતે મારી પાસે પ્રાઇઝિંગ આવે તમને કોન્ટેક્ટ કરું છું, ઓકે?)\n[231s] CUSTOMER: Alright, alright sir. Do it. Do it as fast as possible. So what happens is, I'll take the approval and let you know.   (ઠીક છે, ઠીક છે સર. મને કરો ને તમે. જેટલું બને એટલું જલ્દી કરજો. તો શું છે, મેં અપ્રુવલ લઈને તમને કહી દઉં.)\n[235s] AGENT: Fine. And do you need the material from JSW only or do you take any other brand from the market?   (Fine. અને તમને આ JSW માં જ જોઈએ છે મટીરીયલ કે બીજા પણ તમે કોઈ brand લો છો માર્કેટથી?)\n[239s] CUSTOMER: JSW will also work for me, then Tata will also work. Whichever you give.   (મને JSW હોય તો ભી ચાલશે, પછી ટાટાનું હોય તો ભી ચાલશે. જે આપો તે.)\n[242s] AGENT: I see. Because the thing is, there is a difference of one to one-and-a-half rupees between Tata and the others, AMNS. Since these prices have increased, from the last two-four days.   (અચ્છા. કારણ કેવું છે, ટાટા અને જે બીજા છે, AMNS, એનો એક-દોઢ રૂપિયાનો ફરક આવી રહ્યો છે. જ્યારથી આ પ્રાઇઝિંગ વધી છે ને, બે-ચાર દિવસથી.)\n[248s] AGENT: So there is a little difference in that. That's why I asked you this.   (તો એમાં થોડો ફરક આવી રહ્યો છે. એટલા માટે તમને પૂછ્યું મેં આ.)\n[250s] AGENT: It's fine, whatever material I have...   (ચાલશે, મારી પાસે જે હશે ને મટીરીયલ...)\n[252s] CUSTOMER: Yes.   (હા.)\n[253s] CUSTOMER: Correct. As you were saying.   (બરોબર. તમે કહેતા તા.)\n[254s] CUSTOMER: Yes, so I am just saying that JSW, Tata, or if you have any other brand, then check. And in which... send me for all of them. Whichever I find suitable, I will give you that.   (હા એટલે મેં એમ જ કહું છું કે JSW, ટાટા, પછી બીજી કોઈ તમારી પાસે બ્રાન્ડ હોય, તો જોઈ લો. અને જેમાં... મને બધાનું મોકલી આપો. મને જે અનુકૂળ લાગશે, એ હું આપીશ તમને.)\n[301s] AGENT: Will do, done.   (ચાલશે, done.)\n[302s] AGENT: I'll do it for you.   (કરું તમને.)\n[303s] AGENT: Okay, thank you Vishal ji.\n[305s] CUSTOMER: Yes sir.   (હા સર.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 76,
  "connected": 1,
  "audio_notes": "noisy: The call begins with a faint female voice partially obscured by noise, but the main conversation between the male agent and customer is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "76 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 8.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\"]",
  "pitch_coaching_note": "You did well to capture the immediate requirement, but deepen your discovery by asking about payment terms and past purchasing habits to better tailor the long-term solution.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires CR coil slitted to 523mm width. This is a non-standard width that is not a stock item and requires processing from a mother coil. Agent needs to check availability and pricing for this specific processing job.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a radiator manufacturer, has an immediate need for 40 tons of CR coil slitted to a specific 523mm width for a new plant. The agent captured the detailed requirement, explained the price volatility, and confirmed the delivery location. The call ended with the agent promising to check availability and pricing for the custom-slitted material and send a quote via WhatsApp by the next morning.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, I am speaking from the JSW One platform. ... I was seeing that you were searching for something regarding MS steels on JSW One.\", \"comment\": \"The agent used a standard, non-aggressive opener referencing the customer's recent platform activity.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"am I speaking with Shri Hanuman Radiators? ... This will be in Halol, right? ... Everything of mine is ready but I have to take approval from the MD.\", \"comment\": \"Agent confirmed company name, procurement city, and understood the decision-making process, but did not verify the contact number or ask for an email.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"I need this coil to make radiators. ... my old plant consumes five to seven tons every month. ... do you need the material from JSW only or do you take any other brand from the market?\", \"comment\": \"Agent successfully identified the end application, monthly tonnage, and brand preferences, but missed questions on payment terms and past procurement history.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"Then what happens is prices change so much after 24 hours that it becomes a problem... You will get the delivery over there. Okay?\", \"comment\": \"The agent educated the customer on price volatility (a key platform value prop) and confirmed the possibility of delivered pricing.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"evidence\": \"Yes, I need a CR coil, of D grade. ... 523 width चाहिए उसकी। ... thickness 1 mm and 1.2 mm. Give me a quotation for both. ... 20-20 tons of both\", \"comment\": \"The customer stated a clear requirement at the start, and the agent successfully captured the full specification including grade, non-standard width, thicknesses, and quantity.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"evidence\": \"I will try to send it by evening, otherwise max to max by tomorrow morning, sir.\", \"comment\": \"The agent committed to sending a quote and provided a specific, time-bound follow-up, which is a valid closure outcome.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did well to capture the immediate requirement, but deepen your discovery by asking about payment terms and past purchasing habits to better tailor the long-term solution.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires CR coil slitted to 523mm width. This is a non-standard width that is not a stock item and requires processing from a mother coil. Agent needs to check availability and pricing for this specific processing job.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a radiator manufacturer, has an immediate need for 40 tons of CR coil slitted to a specific 523mm width for a new plant. The agent captured the detailed requirement, explained the price volatility, and confirmed the delivery location. The call ended with the agent promising to check availability and pricing for the custom-slitted material and send a quote via WhatsApp by the next morning.\"}",
  "error": null,
  "latency_ms": 39000,
  "input_tokens": 5716,
  "output_tokens": 970,
  "created_at": "2026-09-25 11:53:45",
  "sentiment": "positive",
  "sentiment_score": 0.46,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 2,
  "lex_hits": 28,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.334,
  "agent_talk_sec": 94.9,
  "customer_talk_sec": 189.1,
  "dead_air_sec": 23.0,
  "longest_monologue_sec": 8.9,
  "agent_wpm": 302.2,
  "interruptions": 0,
  "agent_turns": 40,
  "customer_turns": 36,
  "discovery_qs": 24,
  "words_agent": 478,
  "words_customer": 290,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973328681",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 4.2,
      "text_en": "Hello, I am speaking from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
    },
    {
      "ucid": "21112178973328681",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.28,
      "end_s": 6.83,
      "text_en": "Hello. Uh, am I speaking with Shri Hanuman Radiators?",
      "text_native": "Hello. Uh, ye Shri Hanuman Radiators se meri baat ho rahi hai?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.84,
      "text_en": "Yes, tell me sir.",
      "text_native": "हाँ, बोलिए सर।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.14,
      "end_s": 11.5,
      "text_en": "Yes, I was seeing that you were searching for something regarding MS steels on JSW One.",
      "text_native": "जी, मैं देख रहा था कि आप कुछ सर्च कर रहे थे MS steels के रिगार्डिंग JSW One पे।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 14.84,
      "text_en": "Yes, I need a CR coil, of D grade.",
      "text_native": "हाँ, मेरे को है ना CR की एक coil चाहिए, D grade की।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.19,
      "end_s": 16.4,
      "text_en": "Which CR coil do you need?",
      "text_native": "CR की कौनसी coil चाहिए?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.65,
      "end_s": 17.3,
      "text_en": "D grade.",
      "text_native": "D grade."
    },
    {
      "ucid": "21112178973328681",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.86,
      "end_s": 19.44,
      "text_en": "Okay, CR 2 will be available, sir.",
      "text_native": "Okay, CR 2 सर मिल जाएगा।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.94,
      "end_s": 20.64,
      "text_en": "It will be available?",
      "text_native": "मिल जाएगा?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.84,
      "end_s": 22.99,
      "text_en": "Yes sir, it will be available. And how much...",
      "text_native": "हाँ सर, मिल जाएगा। और कितना..."
    },
    {
      "ucid": "21112178973328681",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 25.8,
      "text_en": "But I need 523, 523 width for that.",
      "text_native": "पर मेरे को 523, 523 width चाहिए उसकी।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.15,
      "end_s": 27.1,
      "text_en": "How much? 523?",
      "text_native": "कितनी? 523?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 27.6,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.9,
      "end_s": 30.6,
      "text_en": "Sir, you can take 1250 and get it slitted.",
      "text_native": "सर 1250 लेके आप उसको आप slitting करा लीजिए ना।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 34.8,
      "text_en": "Yes, but sir, I don't have one for 1250. My die is a 523 die, sir.",
      "text_native": "हाँ पर सर मेरे पास 1250 का नहीं है ना। मेरी जो die है वो 523 की die है सर।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973328681",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.9,
      "end_s": 36.4,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.3,
      "end_s": 40.8,
      "text_en": "So this is your... uh 22... slitted, it's slit, right? You basically need a slit coil, right?",
      "text_native": "तो ये आपका... uh 22... slitted, slit हो गया ना? Slit coil चाहिए ना आपको basically ये?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 42.9,
      "text_en": "Yes sir, I need this coil to make radiators.",
      "text_native": "हाँ सर, मेरे को radiator बनाने के लिए ये coil चाहिए।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 19,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 44.9,
      "text_en": "Okay, so you need this in 223 mm, right?",
      "text_native": "अच्छा, तो ये 223 mm में चाहिए ना आपको?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 47.5,
      "text_en": "Yes, 223 mm. Its width... thickness 1 mm.",
      "text_native": "हाँ, 223 mm. उसकी width... thickness 1 mm."
    },
    {
      "ucid": "21112178973328681",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.5,
      "end_s": 48.2,
      "text_en": "Okay, and in this the thickness...",
      "text_native": "Okay, और इसमें thickness..."
    },
    {
      "ucid": "21112178973328681",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 48.8,
      "text_en": "1 mm.",
      "text_native": "1 mm."
    },
    {
      "ucid": "21112178973328681",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.3,
      "end_s": 49.8,
      "text_en": "1 mm.",
      "text_native": "1 mm."
    },
    {
      "ucid": "21112178973328681",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 53.0,
      "text_en": "Yes, 1 mm and 1.2 mm. Give me a quotation for both.",
      "text_native": "हाँ, 1 mm और 1.2 mm. मुझे दोनों का quotation दीजिए।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 55.8,
      "text_en": "Okay, and how many tons of this coil do you require, sir?",
      "text_native": "अच्छा, और कितना-कितना ton लगता है आपको सर ये coil?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 26,
      "speaker": "customer",
      "start_s": 56.0,
      "end_s": 101.0,
      "text_en": "I... this is my new plant, otherwise my old plant consumes five to seven tons every month.",
      "text_native": "मेरे को... मेरा ये नया plant है, बाकी मेरा जो पुराना plant है उसमें हर महीने पांच से सात ton जाती है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 27,
      "speaker": "customer",
      "start_s": 101.0,
      "end_s": 103.8,
      "text_en": "But since it's the starting, we are taking 20 tons right now.",
      "text_native": "पर अभी जो starting है, इसलिए अभी 20 ton ले रहे हैं हम लोग।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 28,
      "speaker": "agent",
      "start_s": 104.0,
      "end_s": 105.8,
      "text_en": "20 tons. So how much of each should I make it?",
      "text_native": "20 tons. तो हर एक का कितना-कितना करूं?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 29,
      "speaker": "customer",
      "start_s": 106.0,
      "end_s": 108.8,
      "text_en": "Give me a quotation for 20-20 tons of both, sir.",
      "text_native": "मेरे को दोनों का 20-20 ton का मेरे को quotation दीजिए सर।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 30,
      "speaker": "agent",
      "start_s": 109.2,
      "end_s": 109.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 31,
      "speaker": "agent",
      "start_s": 110.2,
      "end_s": 113.8,
      "text_en": "Alright sir. And will this be an immediate purchase or will you take time? Next week, something like that? How is it?",
      "text_native": "ठीक है सर। और ये तुरंत purchase रहेगा आपका या टाइम लगेगा आपको? Next week, ऐसा कुछ है? कैसा है ये?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 32,
      "speaker": "customer",
      "start_s": 114.0,
      "end_s": 117.0,
      "text_en": "As soon as I get the approval, immediately, I have to start the plant.",
      "text_native": "मेरे को जैसे approval आया, ऐसे तुरंत ही, मेरे को plant चालू करना है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 33,
      "speaker": "agent",
      "start_s": 117.3,
      "end_s": 121.8,
      "text_en": "Okay. So is this approval in your hands? Have you received the work order or will you submit it after I give the quotation? How is it?",
      "text_native": "अच्छा। तो ये approval आपके हाथ में है? आपको work order आपको मिल चुका है या अभी मेरे quotation देने के बाद आप submit करेंगे? कैसा है?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 34,
      "speaker": "customer",
      "start_s": 122.0,
      "end_s": 124.5,
      "text_en": "Everything of mine is ready but I have to take approval from the MD.",
      "text_native": "मेरा सब कुछ ready है but मेरे को MD से approval लेना है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 35,
      "speaker": "agent",
      "start_s": 124.8,
      "end_s": 125.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 36,
      "speaker": "customer",
      "start_s": 125.8,
      "end_s": 127.8,
      "text_en": "Yes. Approval is just a half-hour job.",
      "text_native": "हाँ। Approval तो आधे घंटे का काम है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 37,
      "speaker": "agent",
      "start_s": 128.0,
      "end_s": 135.8,
      "text_en": "Okay. No, because what's happening sir, is that I gave pricing to two or three customers but I didn't get any revert from them. Then what happens is prices change so much after 24 hours that it becomes a problem, for them and for us too.",
      "text_native": "अच्छा। नहीं क्योंकि ऐसा हो रहा है सर, अभी मैंने दो-तीन customers को मैंने pricing-wicing दी but उनको आगे से कुछ revert नहीं आ रहा था। तो फिर क्या pricing 24 घंटे बाद इतना change हो जाते हैं तो फिर वो परेशानी हो जाती है ना फिर, उनको भी और हमें भी।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 38,
      "speaker": "customer",
      "start_s": 136.0,
      "end_s": 137.2,
      "text_en": "No no, that's right.",
      "text_native": "नहीं नहीं, सही बात है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 39,
      "speaker": "agent",
      "start_s": 137.2,
      "end_s": 142.5,
      "text_en": "Just now, for example, I had given 72, now it has increased to 73.5. The customer also became like that. This happens. That's why I asked, sir.",
      "text_native": "अभी मैंने, अभी मैंने example 72 दे रखा है, अभी वो बढ़ के 73.5 हो गया। Customer भी ऐसे हो गए। ये हो जाता है। That's why मैंने पूछा सर ये।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 40,
      "speaker": "customer",
      "start_s": 142.9,
      "end_s": 143.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973328681",
      "idx": 41,
      "speaker": "customer",
      "start_s": 143.6,
      "end_s": 145.0,
      "text_en": "So what is your current rate?",
      "text_native": "तो आपका क्या rate चल रहा है अभी?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 42,
      "speaker": "agent",
      "start_s": 145.5,
      "end_s": 151.0,
      "text_en": "Sir, right now it's running between 72 and 74, sir. Now for your specific, it's slitting, right, your 223 mm, so I'll have to check the pricing for this, sir. And the availability too.",
      "text_native": "सर अभी 72 से 74 के बीच में चल रहा है सर। अभी ये आपके specific, अभी slitting है ना आपका 223 mm, तो एक बार मुझे pricing check करनी पड़ेगी सर ये। और availability भी।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 43,
      "speaker": "customer",
      "start_s": 151.2,
      "end_s": 152.5,
      "text_en": "Okay okay, alright.",
      "text_native": "Okay okay, ठीक है।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 44,
      "speaker": "agent",
      "start_s": 153.0,
      "end_s": 155.5,
      "text_en": "Alright? So I'll check once and send it to you on WhatsApp.",
      "text_native": "ठीक है? तो मैं एक बार check करके आपको है ना WhatsApp पे भेजता हूं।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 45,
      "speaker": "customer",
      "start_s": 155.8,
      "end_s": 156.8,
      "text_en": "Alright, alright sir.",
      "text_native": "ठीक है, ठीक है सर।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 46,
      "speaker": "agent",
      "start_s": 157.2,
      "end_s": 159.0,
      "text_en": "Alright, will do. Okay. Thank you.",
      "text_native": "ठीक है, चलेगा। Okay. Thank you."
    },
    {
      "ucid": "21112178973328681",
      "idx": 47,
      "speaker": "customer",
      "start_s": 159.5,
      "end_s": 200.8,
      "text_en": "Send it to me that quickly, sir.",
      "text_native": "मुझे उतना जल्दी भेजना सर।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 48,
      "speaker": "agent",
      "start_s": 200.8,
      "end_s": 205.2,
      "text_en": "Sir, I... yes, I will try to send it by evening, otherwise max to max by tomorrow morning, sir. It's almost 6 o'clock now, sir, that's why.",
      "text_native": "सर, मुझे... हाँ मैं try करता हूं evening तक ही भेज पाऊं, नहीं तो फिर max to max कल सुबह तक सर। अभी क्या 6:00 बजने भी आए ना सर, इसलिए।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 49,
      "speaker": "customer",
      "start_s": 205.3,
      "end_s": 206.5,
      "text_en": "Yes yes yes yes.",
      "text_native": "हाँ हाँ हाँ हाँ।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 50,
      "speaker": "agent",
      "start_s": 206.8,
      "end_s": 209.0,
      "text_en": "This will be in Halol, right? Panchmahal?",
      "text_native": "अभी आपका ये हालोल में रहेगा ना ये? पंचमहाल?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 51,
      "speaker": "customer",
      "start_s": 209.2,
      "end_s": 210.2,
      "text_en": "Yes, in Halol.",
      "text_native": "हाँ, हालोल में।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 52,
      "speaker": "customer",
      "start_s": 210.6,
      "end_s": 210.8,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 53,
      "speaker": "agent",
      "start_s": 211.0,
      "end_s": 213.0,
      "text_en": "Halol. Which place is this, sir? Gujarat?",
      "text_native": "हालोल। ये कौनसे जगह पे आया सर ये? गुजरात?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 54,
      "speaker": "customer",
      "start_s": 213.2,
      "end_s": 216.8,
      "text_en": "Gujarat, on the side of Halol, inside from Halol comes Panchmahal, right, in between there near Godhra.",
      "text_native": "गुजरात, हालोल के साइड, अपने हालोल से अंदर पंचमहाल आता है ना, गोधरा के वहां पे बीच में।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 55,
      "speaker": "agent",
      "start_s": 217.0,
      "end_s": 217.5,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178973328681",
      "idx": 56,
      "speaker": "agent",
      "start_s": 217.9,
      "end_s": 218.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178973328681",
      "idx": 57,
      "speaker": "agent",
      "start_s": 218.8,
      "end_s": 221.5,
      "text_en": "Alright, will do. You will get the delivery over there. Okay?",
      "text_native": "ठीक है, चलेगा। मिल जाएगा delivery आपको इधर को। Okay?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 58,
      "speaker": "customer",
      "start_s": 221.5,
      "end_s": 222.5,
      "text_en": "Okay okay sir.",
      "text_native": "Okay okay sir."
    },
    {
      "ucid": "21112178973328681",
      "idx": 59,
      "speaker": "agent",
      "start_s": 223.0,
      "end_s": 224.8,
      "text_en": "I will check and update you. Your good name, sir?",
      "text_native": "मैं check करके आपको update करता हूं। आपका good name सर?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 60,
      "speaker": "customer",
      "start_s": 224.8,
      "end_s": 225.5,
      "text_en": "Sure sir, sure.",
      "text_native": "Sure sir, sure."
    },
    {
      "ucid": "21112178973328681",
      "idx": 61,
      "speaker": "customer",
      "start_s": 225.8,
      "end_s": 226.8,
      "text_en": "Vishal Parmar.",
      "text_native": "Vishal Parmar."
    },
    {
      "ucid": "21112178973328681",
      "idx": 62,
      "speaker": "agent",
      "start_s": 226.8,
      "end_s": 231.0,
      "text_en": "Vishal Parmar. Okay. My name is Ronak Mehta. So as soon as I get the pricing, I will contact you, okay?",
      "text_native": "Vishal Parmar. Okay. મારું નામ રોનક મહેતા છે. તો જેવી રીતે મારી પાસે પ્રાઇઝિંગ આવે તમને કોન્ટેક્ટ કરું છું, ઓકે?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 63,
      "speaker": "customer",
      "start_s": 231.2,
      "end_s": 235.0,
      "text_en": "Alright, alright sir. Do it. Do it as fast as possible. So what happens is, I'll take the approval and let you know.",
      "text_native": "ઠીક છે, ઠીક છે સર. મને કરો ને તમે. જેટલું બને એટલું જલ્દી કરજો. તો શું છે, મેં અપ્રુવલ લઈને તમને કહી દઉં."
    },
    {
      "ucid": "21112178973328681",
      "idx": 64,
      "speaker": "agent",
      "start_s": 235.2,
      "end_s": 238.8,
      "text_en": "Fine. And do you need the material from JSW only or do you take any other brand from the market?",
      "text_native": "Fine. અને તમને આ JSW માં જ જોઈએ છે મટીરીયલ કે બીજા પણ તમે કોઈ brand લો છો માર્કેટથી?"
    },
    {
      "ucid": "21112178973328681",
      "idx": 65,
      "speaker": "customer",
      "start_s": 238.8,
      "end_s": 242.5,
      "text_en": "JSW will also work for me, then Tata will also work. Whichever you give.",
      "text_native": "મને JSW હોય તો ભી ચાલશે, પછી ટાટાનું હોય તો ભી ચાલશે. જે આપો તે."
    },
    {
      "ucid": "21112178973328681",
      "idx": 66,
      "speaker": "agent",
      "start_s": 242.5,
      "end_s": 247.5,
      "text_en": "I see. Because the thing is, there is a difference of one to one-and-a-half rupees between Tata and the others, AMNS. Since these prices have increased, from the last two-four days.",
      "text_native": "અચ્છા. કારણ કેવું છે, ટાટા અને જે બીજા છે, AMNS, એનો એક-દોઢ રૂપિયાનો ફરક આવી રહ્યો છે. જ્યારથી આ પ્રાઇઝિંગ વધી છે ને, બે-ચાર દિવસથી."
    },
    {
      "ucid": "21112178973328681",
      "idx": 67,
      "speaker": "agent",
      "start_s": 247.8,
      "end_s": 250.2,
      "text_en": "So there is a little difference in that. That's why I asked you this.",
      "text_native": "તો એમાં થોડો ફરક આવી રહ્યો છે. એટલા માટે તમને પૂછ્યું મેં આ."
    },
    {
      "ucid": "21112178973328681",
      "idx": 68,
      "speaker": "agent",
      "start_s": 250.5,
      "end_s": 252.0,
      "text_en": "It's fine, whatever material I have...",
      "text_native": "ચાલશે, મારી પાસે જે હશે ને મટીરીયલ..."
    },
    {
      "ucid": "21112178973328681",
      "idx": 69,
      "speaker": "customer",
      "start_s": 252.0,
      "end_s": 252.3,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178973328681",
      "idx": 70,
      "speaker": "customer",
      "start_s": 253.0,
      "end_s": 254.0,
      "text_en": "Correct. As you were saying.",
      "text_native": "બરોબર. તમે કહેતા તા."
    },
    {
      "ucid": "21112178973328681",
      "idx": 71,
      "speaker": "customer",
      "start_s": 254.5,
      "end_s": 300.5,
      "text_en": "Yes, so I am just saying that JSW, Tata, or if you have any other brand, then check. And in which... send me for all of them. Whichever I find suitable, I will give you that.",
      "text_native": "હા એટલે મેં એમ જ કહું છું કે JSW, ટાટા, પછી બીજી કોઈ તમારી પાસે બ્રાન્ડ હોય, તો જોઈ લો. અને જેમાં... મને બધાનું મોકલી આપો. મને જે અનુકૂળ લાગશે, એ હું આપીશ તમને."
    },
    {
      "ucid": "21112178973328681",
      "idx": 72,
      "speaker": "agent",
      "start_s": 300.8,
      "end_s": 301.5,
      "text_en": "Will do, done.",
      "text_native": "ચાલશે, done."
    },
    {
      "ucid": "21112178973328681",
      "idx": 73,
      "speaker": "agent",
      "start_s": 302.2,
      "end_s": 302.8,
      "text_en": "I'll do it for you.",
      "text_native": "કરું તમને."
    },
    {
      "ucid": "21112178973328681",
      "idx": 74,
      "speaker": "agent",
      "start_s": 303.2,
      "end_s": 304.8,
      "text_en": "Okay, thank you Vishal ji.",
      "text_native": "Okay, thank you Vishal ji."
    },
    {
      "ucid": "21112178973328681",
      "idx": 75,
      "speaker": "customer",
      "start_s": 305.2,
      "end_s": 305.8,
      "text_en": "Yes sir.",
      "text_native": "હા સર."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973328681",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, I am speaking from the JSW One platform. ... I was seeing that you were searching for something regarding MS steels on JSW One.",
      "comment": "The agent used a standard, non-aggressive opener referencing the customer's recent platform activity."
    },
    {
      "ucid": "21112178973328681",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "am I speaking with Shri Hanuman Radiators? ... This will be in Halol, right? ... Everything of mine is ready but I have to take approval from the MD.",
      "comment": "Agent confirmed company name, procurement city, and understood the decision-making process, but did not verify the contact number or ask for an email."
    },
    {
      "ucid": "21112178973328681",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "I need this coil to make radiators. ... my old plant consumes five to seven tons every month. ... do you need the material from JSW only or do you take any other brand from the market?",
      "comment": "Agent successfully identified the end application, monthly tonnage, and brand preferences, but missed questions on payment terms and past procurement history."
    },
    {
      "ucid": "21112178973328681",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Then what happens is prices change so much after 24 hours that it becomes a problem... You will get the delivery over there. Okay?",
      "comment": "The agent educated the customer on price volatility (a key platform value prop) and confirmed the possibility of delivered pricing."
    },
    {
      "ucid": "21112178973328681",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes, I need a CR coil, of D grade. ... 523 width चाहिए उसकी। ... thickness 1 mm and 1.2 mm. Give me a quotation for both. ... 20-20 tons of both",
      "comment": "The customer stated a clear requirement at the start, and the agent successfully captured the full specification including grade, non-standard width, thicknesses, and quantity."
    },
    {
      "ucid": "21112178973328681",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will try to send it by evening, otherwise max to max by tomorrow morning, sir.",
      "comment": "The agent committed to sending a quote and provided a specific, time-bound follow-up, which is a valid closure outcome."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)"
  ],
  "objection_phrases_list": []
}