Call 21112178973308431 2026-09-18 · sudeeps · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +2/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked a general question about past challenges but did not ask any of the 6 required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched, as no discovery was conducted to make them relevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, Mr. Pushkar from Rishabh Engineering? ... Sudhir speaking from JSW One MSME, Jindal Steel.
Qualify
Do you have any requirement for CR, GI material, sir?
Summary
The agent followed up on a lead with multiple past inquiries but no orders. The customer, from an engineering company, explained that previous orders were lost due to slow response times from JSW. The agent addressed this by providing his direct number for future inquiries and secured the customer's agreement to call him directly for the next requirement.
Coaching
Instead of just asking for a requirement, use the supply-led hook to create interest, then use discovery questions to understand the customer's business before proposing a solution.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Mr. Pushkar from Rishabh Engineering? ... Sudhir speaking from JSW One MSME, Jindal Steel. Agent greeted, used the customer's name, and identified himself and JSW One, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for CR, GI material, sir? Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | So, what challenge were you facing? Agent asked a general question about past challenges but did not ask any of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for CR, GI material, sir? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Next time whenever you have a requirement, just call me one day before. I will get it coordinated for you. Agent established a clear, committed next step by providing his number for future requirements, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 25.9s | 11.7s | 50.4s | 6.3s | 331.3 | 0 | 10 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.7s
Hello, Mr. Pushkar from Rishabh Engineering?
customer
3.8s
Speak.
बोलिए।
agent
4.4s
Pushkar ji, Sudhir speaking from JSW One MSME, Jindal Steel.
पुष्कर जी, सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
7.3s
Go on, go on sir.
बोलिए ना, बोलिए ना सर।
agent
8.2s
Your company was registered for Pune, we were making a follow-up call regarding steel procurement.
ये आपका कंपनी रजिस्टर्ड था पुणे के लिए, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल कर रहे थे।
agent
11.8s
Do you have any requirement for CR, GI material, sir?
CR में, GI मटेरियल में कुछ रिक्वायरमेंट है सर आपको?
customer
14.4s
No sir, not at the moment.
नहीं सर, फिलहाल तो नहीं है।
agent
16.0s
Okay, because what's happened sir, is that in the system, an inquiry has been created eight times but not a single order has come from your end.
अच्छा, क्योंकि क्या है सर, सिस्टम में आठ बार इंक्वायरी बनी है बट एक बार भी ऑर्डर नहीं आई है आपके एंड से।
customer
20.2s
What are you saying, sir?
क्या बोल रहे हो सर?
agent
21.1s
That in our system, you see, I am looking, an inquiry has been created eight times, but unfortunately not a single order has come.
कि हमारे सिस्टम में है ना, मैं देख रहा हूं, आठ बार इंक्वायरी बनी है, बट अनफॉर्चूनेटली एक बार भी ऑर्डर नहीं आई।
agent
24.7s
So, what challenge were you facing?
तो मतलब क्या चैलेंज आ रहा था आपको?
customer
26.7s
Uh, what happened was, last time your reply didn't come quickly. So for that reason, I placed the order somewhere else.
अह मैं क्या है, लास्ट टाइम जल्दी नहीं आया था आपका रिप्लाई। तो इसके लिए मैंने ऑर्डर दूसरी जगह पे डाल दिया था।
agent
31.3s
Okay, I understand.
ठीक है, समझ गया।
customer
32.1s
This has happened two-three times.
दो-तीन बार ऐसा हुआ है।
agent
33.3s
Two-three times like this... So Pushkar ji, what I'll do is, I'll WhatsApp you my official number, on this number.
दो-तीन बार ऐसा... तो पुष्कर जी, मैं क्या करता हूं, आपको मेरा ऑफिशियल नंबर WhatsApp करता हूं, ये नंबर पे।
agent
36.8s
Next time whenever you have a requirement, just call me one day before. I will get it coordinated for you.
आप नेक्स्ट टाइम जब भी रिक्वायरमेंट आता है ना, बस एक दिन पहले फोन करो मुझे। आपको मैं कोऑर्डिनेट करवा दूंगा।
customer
39.6s
Will do, will do. Okay, okay, okay, okay. Yes.
चलेगा, चलेगा। ओके, ओके, ओके, ओके। येस।