{
  "ucid": "21112178973308431",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:34:44",
  "end_time": "2026-09-18 17:36:12",
  "duration_sec": 88,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7f56f112665e1579350eec1b547f1fed.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1347,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973308431__DIA7f56f112665e1579350eec1b547f1fed.mp3",
  "audio_bytes": 206064,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 68.688,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, Mr. Pushkar from Rishabh Engineering?\n[4s] CUSTOMER: Speak.   (बोलिए।)\n[4s] AGENT: Pushkar ji, Sudhir speaking from JSW One MSME, Jindal Steel.   (पुष्कर जी, सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[7s] CUSTOMER: Go on, go on sir.   (बोलिए ना, बोलिए ना सर।)\n[8s] AGENT: Your company was registered for Pune, we were making a follow-up call regarding steel procurement.   (ये आपका कंपनी रजिस्टर्ड था पुणे के लिए, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल कर रहे थे।)\n[12s] AGENT: Do you have any requirement for CR, GI material, sir?   (CR में, GI मटेरियल में कुछ रिक्वायरमेंट है सर आपको?)\n[14s] CUSTOMER: No sir, not at the moment.   (नहीं सर, फिलहाल तो नहीं है।)\n[16s] AGENT: Okay, because what's happened sir, is that in the system, an inquiry has been created eight times but not a single order has come from your end.   (अच्छा, क्योंकि क्या है सर, सिस्टम में आठ बार इंक्वायरी बनी है बट एक बार भी ऑर्डर नहीं आई है आपके एंड से।)\n[20s] CUSTOMER: What are you saying, sir?   (क्या बोल रहे हो सर?)\n[21s] AGENT: That in our system, you see, I am looking, an inquiry has been created eight times, but unfortunately not a single order has come.   (कि हमारे सिस्टम में है ना, मैं देख रहा हूं, आठ बार इंक्वायरी बनी है, बट अनफॉर्चूनेटली एक बार भी ऑर्डर नहीं आई।)\n[25s] AGENT: So, what challenge were you facing?   (तो मतलब क्या चैलेंज आ रहा था आपको?)\n[27s] CUSTOMER: Uh, what happened was, last time your reply didn't come quickly. So for that reason, I placed the order somewhere else.   (अह मैं क्या है, लास्ट टाइम जल्दी नहीं आया था आपका रिप्लाई। तो इसके लिए मैंने ऑर्डर दूसरी जगह पे डाल दिया था।)\n[31s] AGENT: Okay, I understand.   (ठीक है, समझ गया।)\n[32s] CUSTOMER: This has happened two-three times.   (दो-तीन बार ऐसा हुआ है।)\n[33s] AGENT: Two-three times like this... So Pushkar ji, what I'll do is, I'll WhatsApp you my official number, on this number.   (दो-तीन बार ऐसा... तो पुष्कर जी, मैं क्या करता हूं, आपको मेरा ऑफिशियल नंबर WhatsApp करता हूं, ये नंबर पे।)\n[37s] AGENT: Next time whenever you have a requirement, just call me one day before. I will get it coordinated for you.   (आप नेक्स्ट टाइम जब भी रिक्वायरमेंट आता है ना, बस एक दिन पहले फोन करो मुझे। आपको मैं कोऑर्डिनेट करवा दूंगा।)\n[40s] CUSTOMER: Will do, will do. Okay, okay, okay, okay. Yes.   (चलेगा, चलेगा। ओके, ओके, ओके, ओके। येस।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Instead of just asking for a requirement, use the supply-led hook to create interest, then use discovery questions to understand the customer's business before proposing a solution.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a lead with multiple past inquiries but no orders. The customer, from an engineering company, explained that previous orders were lost due to slow response times from JSW. The agent addressed this by providing his direct number for future inquiries and secured the customer's agreement to call him directly for the next requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Mr. Pushkar from Rishabh Engineering? ... Sudhir speaking from JSW One MSME, Jindal Steel.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and JSW One, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for CR, GI material, sir?\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"So, what challenge were you facing?\", \"comment\": \"Agent asked a general question about past challenges but did not ask any of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched, as no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for CR, GI material, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Next time whenever you have a requirement, just call me one day before. I will get it coordinated for you.\", \"comment\": \"Agent established a clear, committed next step by providing his number for future requirements, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of just asking for a requirement, use the supply-led hook to create interest, then use discovery questions to understand the customer's business before proposing a solution.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a lead with multiple past inquiries but no orders. The customer, from an engineering company, explained that previous orders were lost due to slow response times from JSW. The agent addressed this by providing his direct number for future inquiries and secured the customer's agreement to call him directly for the next requirement.\"}",
  "error": null,
  "latency_ms": 23971,
  "input_tokens": 3266,
  "output_tokens": 775,
  "created_at": "2026-09-25 11:53:30",
  "sentiment": "neutral",
  "sentiment_score": -0.045,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.689,
  "agent_talk_sec": 25.9,
  "customer_talk_sec": 11.7,
  "dead_air_sec": 50.4,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 331.3,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 143,
  "words_customer": 54,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973308431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.9,
      "end_s": 1.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973308431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 3.5,
      "text_en": "Hello, Mr. Pushkar from Rishabh Engineering?",
      "text_native": "Hello, Mr. Pushkar from Rishabh Engineering?"
    },
    {
      "ucid": "21112178973308431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.2,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 7.1,
      "text_en": "Pushkar ji, Sudhir speaking from JSW One MSME, Jindal Steel.",
      "text_native": "पुष्कर जी, सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 8.1,
      "text_en": "Go on, go on sir.",
      "text_native": "बोलिए ना, बोलिए ना सर।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 11.3,
      "text_en": "Your company was registered for Pune, we were making a follow-up call regarding steel procurement.",
      "text_native": "ये आपका कंपनी रजिस्टर्ड था पुणे के लिए, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल कर रहे थे।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 14.1,
      "text_en": "Do you have any requirement for CR, GI material, sir?",
      "text_native": "CR में, GI मटेरियल में कुछ रिक्वायरमेंट है सर आपको?"
    },
    {
      "ucid": "21112178973308431",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 15.7,
      "text_en": "No sir, not at the moment.",
      "text_native": "नहीं सर, फिलहाल तो नहीं है।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 19.8,
      "text_en": "Okay, because what's happened sir, is that in the system, an inquiry has been created eight times but not a single order has come from your end.",
      "text_native": "अच्छा, क्योंकि क्या है सर, सिस्टम में आठ बार इंक्वायरी बनी है बट एक बार भी ऑर्डर नहीं आई है आपके एंड से।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 20.9,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या बोल रहे हो सर?"
    },
    {
      "ucid": "21112178973308431",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 24.7,
      "text_en": "That in our system, you see, I am looking, an inquiry has been created eight times, but unfortunately not a single order has come.",
      "text_native": "कि हमारे सिस्टम में है ना, मैं देख रहा हूं, आठ बार इंक्वायरी बनी है, बट अनफॉर्चूनेटली एक बार भी ऑर्डर नहीं आई।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 26.2,
      "text_en": "So, what challenge were you facing?",
      "text_native": "तो मतलब क्या चैलेंज आ रहा था आपको?"
    },
    {
      "ucid": "21112178973308431",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.7,
      "end_s": 31.2,
      "text_en": "Uh, what happened was, last time your reply didn't come quickly. So for that reason, I placed the order somewhere else.",
      "text_native": "अह मैं क्या है, लास्ट टाइम जल्दी नहीं आया था आपका रिप्लाई। तो इसके लिए मैंने ऑर्डर दूसरी जगह पे डाल दिया था।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.3,
      "end_s": 32.1,
      "text_en": "Okay, I understand.",
      "text_native": "ठीक है, समझ गया।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 33.3,
      "text_en": "This has happened two-three times.",
      "text_native": "दो-तीन बार ऐसा हुआ है।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.3,
      "end_s": 36.8,
      "text_en": "Two-three times like this... So Pushkar ji, what I'll do is, I'll WhatsApp you my official number, on this number.",
      "text_native": "दो-तीन बार ऐसा... तो पुष्कर जी, मैं क्या करता हूं, आपको मेरा ऑफिशियल नंबर WhatsApp करता हूं, ये नंबर पे।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 39.6,
      "text_en": "Next time whenever you have a requirement, just call me one day before. I will get it coordinated for you.",
      "text_native": "आप नेक्स्ट टाइम जब भी रिक्वायरमेंट आता है ना, बस एक दिन पहले फोन करो मुझे। आपको मैं कोऑर्डिनेट करवा दूंगा।"
    },
    {
      "ucid": "21112178973308431",
      "idx": 17,
      "speaker": "customer",
      "start_s": 39.6,
      "end_s": 42.0,
      "text_en": "Will do, will do. Okay, okay, okay, okay. Yes.",
      "text_native": "चलेगा, चलेगा। ओके, ओके, ओके, ओके। येस।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973308431",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, Mr. Pushkar from Rishabh Engineering? ... Sudhir speaking from JSW One MSME, Jindal Steel.",
      "comment": "Agent greeted, used the customer's name, and identified himself and JSW One, gaining implicit permission to proceed."
    },
    {
      "ucid": "21112178973308431",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for CR, GI material, sir?",
      "comment": "Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178973308431",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "So, what challenge were you facing?",
      "comment": "Agent asked a general question about past challenges but did not ask any of the 6 required discovery questions."
    },
    {
      "ucid": "21112178973308431",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched, as no discovery was conducted to make them relevant."
    },
    {
      "ucid": "21112178973308431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for CR, GI material, sir?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178973308431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Next time whenever you have a requirement, just call me one day before. I will get it coordinated for you.",
      "comment": "Agent established a clear, committed next step by providing his number for future requirements, which the customer accepted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}