Call 21112178973302621 2026-09-18 · Ronak Mehta · 2:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 49 turns, clean transcript (0% inaudible) | Hindi | 49 | supply_led (campaign_name:medium) |
Audio: noisy: Background noise (traffic, other voices) is present on the customer's side, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 15-20 days;
we committed to next week
4 · Sentiment
the CUSTOMER
-0.23
confidence high · +6/−14
from 27 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak, instead jumping directly to a requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, and instead opened by asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent successfully discovered the customer's manufacturing segment (door frames), end application, and current suppliers (3/6 questions).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
AGENT: Is there any requirement currently, as of today's date?
Closure with next step
AGENT: I'll give a reminder next week anyway.
Summary
The agent connected with a door frame manufacturer in Yamunanagar, Haryana. The customer confirmed they use galvanized (GI/GP) steel and source from multiple suppliers. The agent identified the customer's business but failed to deliver a proper hook or pitch. The customer had no immediate requirement but may have one in 15-20 days, and the agent committed to a callback next week.
Coaching
You missed the critical first 30 seconds. Start your calls with a clear permission request and a strong supply-led hook (e.g., 'We have immediate stock of GI/GP in the Ludhiana yard') before asking for their requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak, instead jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, and instead opened by asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | CUSTOMER: Everything works, sir, we actually have manufacturing work for door frames. ... CUSTOMER: It's coming in Tata, Jindal is also coming, your mix is also coming. Agent successfully discovered the customer's manufacturing segment (door frames), end application, and current suppliers (3/6 questions). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent mentioned 'direct dealership' but did not deliver a proper pitch with 2-3 relevant USPs based on discovery. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Is there any requirement currently, as of today's date? Agent correctly asked for a current requirement, which the customer confirmed they did not have at the moment. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I'll give a reminder next week anyway. Agent established a clear and committed next step of a callback for the following week. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | CUSTOMER: No problem, you send me that, your details and all. |
AGENT: I will, I will ping you on WhatsApp. Is there any requirement currently, as of today's date? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 55.6s | 32.3s | 90.1s | 5.5s | 294.6 | 0 | 26 | 23 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हॅलो.
agent
0.9s
Hello.
हॅलो.
agent
1.7s
Yes Sanjeev ji, good evening, Ronak Mehta speaking from JSW One.
जी संजीव जी, गुड इवनिंग, रोनक मेहता बात कर रहा हूं JSW One से।
customer
5.2s
Yes, please speak.
हांजी बोलिए जी।
agent
5.9s
Sir, is there any requirement for MS tube right now? Is it coming? In CR coil or in HR?
सर कुछ MS tube में कुछ रिक्वायरमेंट है अभी? आ रही है? CR coil में या HR में?
customer
9.9s
No, just getting the material locally, there was a bit of an issue now, right?
नहीं बस लोकली मंगवा रहा है सामान थोड़ा, अब तो इशू आ रहा था ना।
agent
13.4s
Okay, locally which one, which mixed material, are you getting it in a mix or what, what are you getting it in?
ओके, लोकली आप कौनसा, कौनसा मिक्स मटेरियल में, मिक्स में मंगा रहे हैं या क्या, किस में मंगा रहे हैं आप?
customer
17.2s
It's coming in Tata, Jindal is also coming, your mix is also coming.
Tata में भी आ रहा है, Jindal भी आ रहा है, आपका मिक्स भी आ रहा है।
agent
20.0s
Okay. Yes. So if there's anything, let me know. In what, do you only deal in CR or what other materials do you deal in, sir?
अच्छा। हांजी। तो कुछ रहेगा तो बताइए। किसमें, आप सिर्फ CR में ही डील करते हैं या किस और कौनसे मटेरियल में डील करते हो सर?
customer
24.2s
Everything works, sir, we actually have manufacturing work for door frames.
सभी चलते हैं सर, हमारा ना चौखट का मैन्युफैक्चरिंग का एक्चुअली काम।
agent
28.0s
Okay, so all different in that, yes?
ओके, तो सभी अलग-अलग उसमें, हांजी?
agent
30.2s
HR, do you use HR sheets or HR coil?
HR, HR sheets या HR coil लगती है?
customer
31.8s
No, HR is not used, the other one is used, the one that comes galvanized, right?
नहीं HR नहीं लगती, वो दूसरी लगती है, galvanized जो आती है ना।
agent
34.5s
GI, GP?
customer
35.2s
Yes, that is used.
हां, वो लगती है।
agent
36.5s
Okay. Sir, we can get it done, start a transaction with us once, with JSW One you are getting a direct dealership and
ओके। सर करके दे देंगे, एक बार स्टार्ट कीजिए ट्रांजैक्शन हमारे साथ भी, JSW One के साथ आपको डायरेक्टली डीलरशिप मिल रही है एंड
customer
41.0s
No problem.
कोई दिक्कत नहीं।
agent
41.8s
from us
हमसे
customer
42.0s
No problem, you send me that, your details and all.
कोई दिक्कत नहीं, आप भेज दीजिए मेरे को वो अपना डिटेल वगेरा ना।
agent
44.8s
I will, I will ping you on WhatsApp. Is there any requirement currently, as of today's date?
मैं आपको, मैं आपको WhatsApp पिंग करता हूं। अभी करेंटली कुछ रिक्वायरमेंट आ रही है आज के डेट पे?
customer
48.0s
No, not right now, will place an order after fifteen-twenty days if there is anything.
नहीं, अभी तो नहीं, पंद्रह-बीस दिन बाद करेंगे ऑर्डर कुछ होगा तो ना।
agent
51.2s
Okay. You send me the details, I'll see the rest.
अच्छा। आप मेरे को डिटेल भेज दीजिए, बाकी मैं देखता हूं।
customer
53.2s
Where are you from, by the way?
आप कहां से वैसे?
agent
54.0s
Absolutely.
बिलकुल।
agent
54.2s
I am speaking from Mumbai headquarters, BKC.
मैं मुंबई हेडक्वार्टर्स BKC से बात कर रहा हूं।
customer
56.2s
And who looks after the local area here in your Yamunanagar, Chandigarh?
और यहां लोकल कौन देखता है आपके यमुनानगर, चंडीगढ़ में?
agent
58.5s
Sir, locally, for example, we have one in Ludhiana, then there's one in Ghaziabad, so there are stockyards in different places, sir. Your material will be catered on that basis.
सर लोकल जैसे लुधियाना में भी है, फिर एक गाजियाबाद है, तो अलग-अलग जगह स्टॉकयार्ड्स है सर। उस बेसिस के ऊपर आपका मटेरियल केटर किया जाएगा।
customer
64.2s
Okay.
ठीक है।
agent
65.2s
Okay? So I have also sent you my card, I have pinged you on WhatsApp.
ओके? तो मैं आपको अपना कार्ड भी भेज दिया है मैंने WhatsApp पे पिंग कर दिया है।
customer
68.0s
Okay.
ठीक है।
agent
68.5s
So save it and as soon as a requirement comes up, a, you can remind me once as well.
तो सेव कर लीजिए और जैसे कुछ आती है रिक्वायरमेंट, एक, मुझे भी एक बार आप रिमाइंड कर दीजिएगा।
customer
72.0s
No problem.
कोई बात नहीं।
agent
72.8s
Right?
हैं?
customer
73.2s
Okay.
ठीक है।
agent
73.8s
Okay, okay. Where will this location of yours be?
ओके, ओके। आपका लोकेशन कहां पे रहेगा ये?
customer
75.5s
Ours is in Yamunanagar itself, sir.
हमारा यमुनानगर में ही है सर।
agent
77.5s
Where is this?
कहां पर है ये?
customer
78.2s
Yamunanagar, Haryana.
यमुनानगर, हरियाणा।
agent
79.5s
Yamunanagar, Haryana. One minute, your, near Ambala?
यमुनानगर, हरियाणा। एक मिनट आपका मैं, नियर अंबाला?
customer
81.8s
Yes, yes.
agent
82.5s
Got it. Is this Mustafabad?
मिल गया। मुस्तफाबाद यही है क्या?
customer
84.0s
Yes, yes, yes.
हांजी, हांजी, हांजी।
agent
85.0s
Near Janta School?
नियर जनता स्कूल?
customer
85.8s
Yes.
हांजी।
agent
86.5s
Yes, yes. Will work.
Yes, yes. चलेगा।
customer
87.5s
Okay.
ठीक है।
agent
88.0s
Done sir. I'll stay in connect with you. I'll give a reminder next week anyway.
डन सर। कनेक्ट में रहता हूं मैं आपसे। एक नेक्स्ट वीक में एक रिमाइंडर देता हूं फिर भी एक।
customer
90.8s
Okay sir.
ठीक है सर।
agent
92.0s
Done sir. Thank you sir.
डन सर। थैंक यू सर।