{
  "ucid": "21112178973302621",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:33:46",
  "end_time": "2026-09-18 17:36:44",
  "duration_sec": 178,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA59112680de3620a9c60d14366c004fb2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1348,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973302621__DIA59112680de3620a9c60d14366c004fb2.mp3",
  "audio_bytes": 472176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 157.392,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Yes Sanjeev ji, good evening, Ronak Mehta speaking from JSW One.   (जी संजीव जी, गुड इवनिंग, रोनक मेहता बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: Yes, please speak.   (हांजी बोलिए जी।)\n[6s] AGENT: Sir, is there any requirement for MS tube right now? Is it coming? In CR coil or in HR?   (सर कुछ MS tube में कुछ रिक्वायरमेंट है अभी? आ रही है? CR coil में या HR में?)\n[10s] CUSTOMER: No, just getting the material locally, there was a bit of an issue now, right?   (नहीं बस लोकली मंगवा रहा है सामान थोड़ा, अब तो इशू आ रहा था ना।)\n[13s] AGENT: Okay, locally which one, which mixed material, are you getting it in a mix or what, what are you getting it in?   (ओके, लोकली आप कौनसा, कौनसा मिक्स मटेरियल में, मिक्स में मंगा रहे हैं या क्या, किस में मंगा रहे हैं आप?)\n[17s] CUSTOMER: It's coming in Tata, Jindal is also coming, your mix is also coming.   (Tata में भी आ रहा है, Jindal भी आ रहा है, आपका मिक्स भी आ रहा है।)\n[20s] AGENT: Okay. Yes. So if there's anything, let me know. In what, do you only deal in CR or what other materials do you deal in, sir?   (अच्छा। हांजी। तो कुछ रहेगा तो बताइए। किसमें, आप सिर्फ CR में ही डील करते हैं या किस और कौनसे मटेरियल में डील करते हो सर?)\n[24s] CUSTOMER: Everything works, sir, we actually have manufacturing work for door frames.   (सभी चलते हैं सर, हमारा ना चौखट का मैन्युफैक्चरिंग का एक्चुअली काम।)\n[28s] AGENT: Okay, so all different in that, yes?   (ओके, तो सभी अलग-अलग उसमें, हांजी?)\n[30s] AGENT: HR, do you use HR sheets or HR coil?   (HR, HR sheets या HR coil लगती है?)\n[32s] CUSTOMER: No, HR is not used, the other one is used, the one that comes galvanized, right?   (नहीं HR नहीं लगती, वो दूसरी लगती है, galvanized जो आती है ना।)\n[34s] AGENT: GI, GP?\n[35s] CUSTOMER: Yes, that is used.   (हां, वो लगती है।)\n[36s] AGENT: Okay. Sir, we can get it done, start a transaction with us once, with JSW One you are getting a direct dealership and   (ओके। सर करके दे देंगे, एक बार स्टार्ट कीजिए ट्रांजैक्शन हमारे साथ भी, JSW One के साथ आपको डायरेक्टली डीलरशिप मिल रही है एंड)\n[41s] CUSTOMER: No problem.   (कोई दिक्कत नहीं।)\n[42s] AGENT: from us   (हमसे)\n[42s] CUSTOMER: No problem, you send me that, your details and all.   (कोई दिक्कत नहीं, आप भेज दीजिए मेरे को वो अपना डिटेल वगेरा ना।)\n[45s] AGENT: I will, I will ping you on WhatsApp. Is there any requirement currently, as of today's date?   (मैं आपको, मैं आपको WhatsApp पिंग करता हूं। अभी करेंटली कुछ रिक्वायरमेंट आ रही है आज के डेट पे?)\n[48s] CUSTOMER: No, not right now, will place an order after fifteen-twenty days if there is anything.   (नहीं, अभी तो नहीं, पंद्रह-बीस दिन बाद करेंगे ऑर्डर कुछ होगा तो ना।)\n[51s] AGENT: Okay. You send me the details, I'll see the rest.   (अच्छा। आप मेरे को डिटेल भेज दीजिए, बाकी मैं देखता हूं।)\n[53s] CUSTOMER: Where are you from, by the way?   (आप कहां से वैसे?)\n[54s] AGENT: Absolutely.   (बिलकुल।)\n[54s] AGENT: I am speaking from Mumbai headquarters, BKC.   (मैं मुंबई हेडक्वार्टर्स BKC से बात कर रहा हूं।)\n[56s] CUSTOMER: And who looks after the local area here in your Yamunanagar, Chandigarh?   (और यहां लोकल कौन देखता है आपके यमुनानगर, चंडीगढ़ में?)\n[58s] AGENT: Sir, locally, for example, we have one in Ludhiana, then there's one in Ghaziabad, so there are stockyards in different places, sir. Your material will be catered on that basis.   (सर लोकल जैसे लुधियाना में भी है, फिर एक गाजियाबाद है, तो अलग-अलग जगह स्टॉकयार्ड्स है सर। उस बेसिस के ऊपर आपका मटेरियल केटर किया जाएगा।)\n[64s] CUSTOMER: Okay.   (ठीक है।)\n[65s] AGENT: Okay? So I have also sent you my card, I have pinged you on WhatsApp.   (ओके? तो मैं आपको अपना कार्ड भी भेज दिया है मैंने WhatsApp पे पिंग कर दिया है।)\n[68s] CUSTOMER: Okay.   (ठीक है।)\n[68s] AGENT: So save it and as soon as a requirement comes up, a, you can remind me once as well.   (तो सेव कर लीजिए और जैसे कुछ आती है रिक्वायरमेंट, एक, मुझे भी एक बार आप रिमाइंड कर दीजिएगा।)\n[72s] CUSTOMER: No problem.   (कोई बात नहीं।)\n[73s] AGENT: Right?   (हैं?)\n[73s] CUSTOMER: Okay.   (ठीक है।)\n[74s] AGENT: Okay, okay. Where will this location of yours be?   (ओके, ओके। आपका लोकेशन कहां पे रहेगा ये?)\n[76s] CUSTOMER: Ours is in Yamunanagar itself, sir.   (हमारा यमुनानगर में ही है सर।)\n[78s] AGENT: Where is this?   (कहां पर है ये?)\n[78s] CUSTOMER: Yamunanagar, Haryana.   (यमुनानगर, हरियाणा।)\n[80s] AGENT: Yamunanagar, Haryana. One minute, your, near Ambala?   (यमुनानगर, हरियाणा। एक मिनट आपका मैं, नियर अंबाला?)\n[82s] CUSTOMER: Yes, yes.\n[82s] AGENT: Got it. Is this Mustafabad?   (मिल गया। मुस्तफाबाद यही है क्या?)\n[84s] CUSTOMER: Yes, yes, yes.   (हांजी, हांजी, हांजी।)\n[85s] AGENT: Near Janta School?   (नियर जनता स्कूल?)\n[86s] CUSTOMER: Yes.   (हांजी।)\n[86s] AGENT: Yes, yes. Will work.   (Yes, yes. चलेगा।)\n[88s] CUSTOMER: Okay.   (ठीक है।)\n[88s] AGENT: Done sir. I'll stay in connect with you. I'll give a reminder next week anyway.   (डन सर। कनेक्ट में रहता हूं मैं आपसे। एक नेक्स्ट वीक में एक रिमाइंडर देता हूं फिर भी एक।)\n[91s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[92s] AGENT: Done sir. Thank you sir.   (डन सर। थैंक यू सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 49,
  "connected": 1,
  "audio_notes": "noisy: Background noise (traffic, other voices) is present on the customer's side, but the conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "49 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the critical first 30 seconds. Start your calls with a clear permission request and a strong supply-led hook (e.g., 'We have immediate stock of GI/GP in the Ludhiana yard') before asking for their requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "15-20 days",
  "agent_committed_date": "next week",
  "call_summary": "The agent connected with a door frame manufacturer in Yamunanagar, Haryana. The customer confirmed they use galvanized (GI/GP) steel and source from multiple suppliers. The agent identified the customer's business but failed to deliver a proper hook or pitch. The customer had no immediate requirement but may have one in 15-20 days, and the agent committed to a callback next week.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified but did not ask for permission to speak, instead jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, and instead opened by asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"CUSTOMER: Everything works, sir, we actually have manufacturing work for door frames. ... CUSTOMER: It's coming in Tata, Jindal is also coming, your mix is also coming.\", \"comment\": \"Agent successfully discovered the customer's manufacturing segment (door frames), end application, and current suppliers (3/6 questions).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent mentioned 'direct dealership' but did not deliver a proper pitch with 2-3 relevant USPs based on discovery.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any requirement currently, as of today's date?\", \"comment\": \"Agent correctly asked for a current requirement, which the customer confirmed they did not have at the moment.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I'll give a reminder next week anyway.\", \"comment\": \"Agent established a clear and committed next step of a callback for the following week.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the critical first 30 seconds. Start your calls with a clear permission request and a strong supply-led hook (e.g., 'We have immediate stock of GI/GP in the Ludhiana yard') before asking for their requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"15-20 days\", \"agent_committed_date\": \"next week\", \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: No problem, you send me that, your details and all.\", \"response\": \"AGENT: I will, I will ping you on WhatsApp. Is there any requirement currently, as of today's date?\"}], \"call_summary\": \"The agent connected with a door frame manufacturer in Yamunanagar, Haryana. The customer confirmed they use galvanized (GI/GP) steel and source from multiple suppliers. The agent identified the customer's business but failed to deliver a proper hook or pitch. The customer had no immediate requirement but may have one in 15-20 days, and the agent committed to a callback next week.\"}",
  "error": null,
  "latency_ms": 33935,
  "input_tokens": 4235,
  "output_tokens": 888,
  "created_at": "2026-09-25 11:53:41",
  "sentiment": "negative",
  "sentiment_score": -0.228,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 14,
  "lex_hits": 27,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.633,
  "agent_talk_sec": 55.6,
  "customer_talk_sec": 32.3,
  "dead_air_sec": 90.1,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 294.6,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 23,
  "discovery_qs": 16,
  "words_agent": 273,
  "words_customer": 132,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973302621",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 0.8,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178973302621",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.9,
      "end_s": 1.3,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178973302621",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 4.8,
      "text_en": "Yes Sanjeev ji, good evening, Ronak Mehta speaking from JSW One.",
      "text_native": "जी संजीव जी, गुड इवनिंग, रोनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.8,
      "text_en": "Yes, please speak.",
      "text_native": "हांजी बोलिए जी।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 9.5,
      "text_en": "Sir, is there any requirement for MS tube right now? Is it coming? In CR coil or in HR?",
      "text_native": "सर कुछ MS tube में कुछ रिक्वायरमेंट है अभी? आ रही है? CR coil में या HR में?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.9,
      "end_s": 13.0,
      "text_en": "No, just getting the material locally, there was a bit of an issue now, right?",
      "text_native": "नहीं बस लोकली मंगवा रहा है सामान थोड़ा, अब तो इशू आ रहा था ना।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 17.2,
      "text_en": "Okay, locally which one, which mixed material, are you getting it in a mix or what, what are you getting it in?",
      "text_native": "ओके, लोकली आप कौनसा, कौनसा मिक्स मटेरियल में, मिक्स में मंगा रहे हैं या क्या, किस में मंगा रहे हैं आप?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 20.0,
      "text_en": "It's coming in Tata, Jindal is also coming, your mix is also coming.",
      "text_native": "Tata में भी आ रहा है, Jindal भी आ रहा है, आपका मिक्स भी आ रहा है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 24.2,
      "text_en": "Okay. Yes. So if there's anything, let me know. In what, do you only deal in CR or what other materials do you deal in, sir?",
      "text_native": "अच्छा। हांजी। तो कुछ रहेगा तो बताइए। किसमें, आप सिर्फ CR में ही डील करते हैं या किस और कौनसे मटेरियल में डील करते हो सर?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 9,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 27.5,
      "text_en": "Everything works, sir, we actually have manufacturing work for door frames.",
      "text_native": "सभी चलते हैं सर, हमारा ना चौखट का मैन्युफैक्चरिंग का एक्चुअली काम।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 10,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 29.8,
      "text_en": "Okay, so all different in that, yes?",
      "text_native": "ओके, तो सभी अलग-अलग उसमें, हांजी?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 11,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 31.8,
      "text_en": "HR, do you use HR sheets or HR coil?",
      "text_native": "HR, HR sheets या HR coil लगती है?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 12,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 34.5,
      "text_en": "No, HR is not used, the other one is used, the one that comes galvanized, right?",
      "text_native": "नहीं HR नहीं लगती, वो दूसरी लगती है, galvanized जो आती है ना।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 13,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 35.2,
      "text_en": "GI, GP?",
      "text_native": "GI, GP?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 36.0,
      "text_en": "Yes, that is used.",
      "text_native": "हां, वो लगती है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 41.0,
      "text_en": "Okay. Sir, we can get it done, start a transaction with us once, with JSW One you are getting a direct dealership and",
      "text_native": "ओके। सर करके दे देंगे, एक बार स्टार्ट कीजिए ट्रांजैक्शन हमारे साथ भी, JSW One के साथ आपको डायरेक्टली डीलरशिप मिल रही है एंड"
    },
    {
      "ucid": "21112178973302621",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 41.8,
      "text_en": "No problem.",
      "text_native": "कोई दिक्कत नहीं।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.8,
      "end_s": 42.0,
      "text_en": "from us",
      "text_native": "हमसे"
    },
    {
      "ucid": "21112178973302621",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 44.8,
      "text_en": "No problem, you send me that, your details and all.",
      "text_native": "कोई दिक्कत नहीं, आप भेज दीजिए मेरे को वो अपना डिटेल वगेरा ना।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 48.0,
      "text_en": "I will, I will ping you on WhatsApp. Is there any requirement currently, as of today's date?",
      "text_native": "मैं आपको, मैं आपको WhatsApp पिंग करता हूं। अभी करेंटली कुछ रिक्वायरमेंट आ रही है आज के डेट पे?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 51.2,
      "text_en": "No, not right now, will place an order after fifteen-twenty days if there is anything.",
      "text_native": "नहीं, अभी तो नहीं, पंद्रह-बीस दिन बाद करेंगे ऑर्डर कुछ होगा तो ना।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 21,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 53.2,
      "text_en": "Okay. You send me the details, I'll see the rest.",
      "text_native": "अच्छा। आप मेरे को डिटेल भेज दीजिए, बाकी मैं देखता हूं।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.2,
      "end_s": 54.0,
      "text_en": "Where are you from, by the way?",
      "text_native": "आप कहां से वैसे?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 23,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 54.2,
      "text_en": "Absolutely.",
      "text_native": "बिलकुल।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 24,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 56.2,
      "text_en": "I am speaking from Mumbai headquarters, BKC.",
      "text_native": "मैं मुंबई हेडक्वार्टर्स BKC से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 25,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 58.5,
      "text_en": "And who looks after the local area here in your Yamunanagar, Chandigarh?",
      "text_native": "और यहां लोकल कौन देखता है आपके यमुनानगर, चंडीगढ़ में?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 26,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 64.0,
      "text_en": "Sir, locally, for example, we have one in Ludhiana, then there's one in Ghaziabad, so there are stockyards in different places, sir. Your material will be catered on that basis.",
      "text_native": "सर लोकल जैसे लुधियाना में भी है, फिर एक गाजियाबाद है, तो अलग-अलग जगह स्टॉकयार्ड्स है सर। उस बेसिस के ऊपर आपका मटेरियल केटर किया जाएगा।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 27,
      "speaker": "customer",
      "start_s": 64.2,
      "end_s": 64.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 28,
      "speaker": "agent",
      "start_s": 65.2,
      "end_s": 68.0,
      "text_en": "Okay? So I have also sent you my card, I have pinged you on WhatsApp.",
      "text_native": "ओके? तो मैं आपको अपना कार्ड भी भेज दिया है मैंने WhatsApp पे पिंग कर दिया है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 29,
      "speaker": "customer",
      "start_s": 68.0,
      "end_s": 68.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 30,
      "speaker": "agent",
      "start_s": 68.5,
      "end_s": 72.0,
      "text_en": "So save it and as soon as a requirement comes up, a, you can remind me once as well.",
      "text_native": "तो सेव कर लीजिए और जैसे कुछ आती है रिक्वायरमेंट, एक, मुझे भी एक बार आप रिमाइंड कर दीजिएगा।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 31,
      "speaker": "customer",
      "start_s": 72.0,
      "end_s": 72.8,
      "text_en": "No problem.",
      "text_native": "कोई बात नहीं।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 32,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 73.0,
      "text_en": "Right?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 33,
      "speaker": "customer",
      "start_s": 73.2,
      "end_s": 73.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 34,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 75.5,
      "text_en": "Okay, okay. Where will this location of yours be?",
      "text_native": "ओके, ओके। आपका लोकेशन कहां पे रहेगा ये?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 35,
      "speaker": "customer",
      "start_s": 75.5,
      "end_s": 77.0,
      "text_en": "Ours is in Yamunanagar itself, sir.",
      "text_native": "हमारा यमुनानगर में ही है सर।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.5,
      "end_s": 78.2,
      "text_en": "Where is this?",
      "text_native": "कहां पर है ये?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 37,
      "speaker": "customer",
      "start_s": 78.2,
      "end_s": 79.5,
      "text_en": "Yamunanagar, Haryana.",
      "text_native": "यमुनानगर, हरियाणा।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 38,
      "speaker": "agent",
      "start_s": 79.5,
      "end_s": 81.8,
      "text_en": "Yamunanagar, Haryana. One minute, your, near Ambala?",
      "text_native": "यमुनानगर, हरियाणा। एक मिनट आपका मैं, नियर अंबाला?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 39,
      "speaker": "customer",
      "start_s": 81.8,
      "end_s": 82.5,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178973302621",
      "idx": 40,
      "speaker": "agent",
      "start_s": 82.5,
      "end_s": 84.0,
      "text_en": "Got it. Is this Mustafabad?",
      "text_native": "मिल गया। मुस्तफाबाद यही है क्या?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 41,
      "speaker": "customer",
      "start_s": 84.0,
      "end_s": 85.0,
      "text_en": "Yes, yes, yes.",
      "text_native": "हांजी, हांजी, हांजी।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 42,
      "speaker": "agent",
      "start_s": 85.0,
      "end_s": 85.8,
      "text_en": "Near Janta School?",
      "text_native": "नियर जनता स्कूल?"
    },
    {
      "ucid": "21112178973302621",
      "idx": 43,
      "speaker": "customer",
      "start_s": 85.8,
      "end_s": 86.2,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 44,
      "speaker": "agent",
      "start_s": 86.5,
      "end_s": 87.5,
      "text_en": "Yes, yes. Will work.",
      "text_native": "Yes, yes. चलेगा।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 45,
      "speaker": "customer",
      "start_s": 87.5,
      "end_s": 88.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 46,
      "speaker": "agent",
      "start_s": 88.0,
      "end_s": 90.8,
      "text_en": "Done sir. I'll stay in connect with you. I'll give a reminder next week anyway.",
      "text_native": "डन सर। कनेक्ट में रहता हूं मैं आपसे। एक नेक्स्ट वीक में एक रिमाइंडर देता हूं फिर भी एक।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 47,
      "speaker": "customer",
      "start_s": 90.8,
      "end_s": 91.5,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178973302621",
      "idx": 48,
      "speaker": "agent",
      "start_s": 92.0,
      "end_s": 93.5,
      "text_en": "Done sir. Thank you sir.",
      "text_native": "डन सर। थैंक यू सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973302621",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified but did not ask for permission to speak, instead jumping directly to a requirement question."
    },
    {
      "ucid": "21112178973302621",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, and instead opened by asking for a requirement."
    },
    {
      "ucid": "21112178973302621",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "CUSTOMER: Everything works, sir, we actually have manufacturing work for door frames. ... CUSTOMER: It's coming in Tata, Jindal is also coming, your mix is also coming.",
      "comment": "Agent successfully discovered the customer's manufacturing segment (door frames), end application, and current suppliers (3/6 questions)."
    },
    {
      "ucid": "21112178973302621",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent mentioned 'direct dealership' but did not deliver a proper pitch with 2-3 relevant USPs based on discovery."
    },
    {
      "ucid": "21112178973302621",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any requirement currently, as of today's date?",
      "comment": "Agent correctly asked for a current requirement, which the customer confirmed they did not have at the moment."
    },
    {
      "ucid": "21112178973302621",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I'll give a reminder next week anyway.",
      "comment": "Agent established a clear and committed next step of a callback for the following week."
    }
  ],
  "objections": [
    {
      "ucid": "21112178973302621",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "CUSTOMER: No problem, you send me that, your details and all.",
      "response": "AGENT: I will, I will ping you on WhatsApp. Is there any requirement currently, as of today's date?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}