Call 21112178973257651 2026-09-18 · sudeeps · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for PPGL coil or sheet, sir?
Summary
The agent called a contact who had registered on the portal. The agent immediately asked if the customer had a requirement for PPGL, skipping the hook and discovery. The customer stated they had no current need and would call if one arose, and the agent ended the call.
Coaching
You immediately asked for a requirement without first giving the customer a reason to engage; try leading with the supply hook to build interest before attempting to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call ended quickly. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for PPGL coil or sheet, sir? The agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay, okay. Thank you. The agent accepted the customer's vague promise to call back and did not establish a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.785 heavy | 16.4s | 4.5s | 28.1s | 7.6s | 193.9 | 0 | 6 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello, Mr. Dharmesh Makwana from Chunilal Brothers?
customer
4.3s
Hello.
हॅलो.
agent
5.0s
Dharmesh ji, this is Sudeep speaking, from JSW One, Jindal Steel.
धर्मेश जी, ये सुदीप बोल रहा हूं, JSW One से, जिंदाल स्टील।
customer
8.9s
Yes, tell me.
हां बोलिए।
agent
9.6s
Your company was registered on our portal, sir, this was a follow-up call regarding steel procurement.
ये आपकी कंपनी रजिस्टर्ड थी सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।
agent
14.0s
Do you have any requirement for PPGL coil or sheet, sir?
कुछ PPGL कॉइल में या शीट में कुछ रिक्वायरमेंट है सर आपको?
customer
17.6s
Right now there is nothing like that.
अभी तो नहीं है वैसा कुछ।
agent
19.1s
Yes? Sorry?
हां? Sorry?
customer
19.8s
No, next time there is a requirement, I will call you.
नहीं, अभी नेक्स्ट टाइम होगा तो आपको कॉल करूंगा।
agent
22.2s
Okay, okay, okay. Thank you.