{
  "ucid": "21112178973257651",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:26:16",
  "end_time": "2026-09-18 17:27:05",
  "duration_sec": 49,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0a3c7f032ba35ce55f5c9cb291c36111.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1351,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973257651__DIA0a3c7f032ba35ce55f5c9cb291c36111.mp3",
  "audio_bytes": 98496,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 32.832,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Mr. Dharmesh Makwana from Chunilal Brothers?\n[4s] CUSTOMER: Hello.   (हॅलो.)\n[5s] AGENT: Dharmesh ji, this is Sudeep speaking, from JSW One, Jindal Steel.   (धर्मेश जी, ये सुदीप बोल रहा हूं, JSW One से, जिंदाल स्टील।)\n[9s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[10s] AGENT: Your company was registered on our portal, sir, this was a follow-up call regarding steel procurement.   (ये आपकी कंपनी रजिस्टर्ड थी सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।)\n[14s] AGENT: Do you have any requirement for PPGL coil or sheet, sir?   (कुछ PPGL कॉइल में या शीट में कुछ रिक्वायरमेंट है सर आपको?)\n[18s] CUSTOMER: Right now there is nothing like that.   (अभी तो नहीं है वैसा कुछ।)\n[19s] AGENT: Yes? Sorry?   (हां? Sorry?)\n[20s] CUSTOMER: No, next time there is a requirement, I will call you.   (नहीं, अभी नेक्स्ट टाइम होगा तो आपको कॉल करूंगा।)\n[22s] AGENT: Okay, okay, okay. Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You immediately asked for a requirement without first giving the customer a reason to engage; try leading with the supply hook to build interest before attempting to qualify.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact who had registered on the portal. The agent immediately asked if the customer had a requirement for PPGL, skipping the hook and discovery. The customer stated they had no current need and would call if one arose, and the agent ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted and the call ended quickly.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for PPGL coil or sheet, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay, okay. Thank you.\", \"comment\": \"The agent accepted the customer's vague promise to call back and did not establish a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You immediately asked for a requirement without first giving the customer a reason to engage; try leading with the supply hook to build interest before attempting to qualify.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact who had registered on the portal. The agent immediately asked if the customer had a requirement for PPGL, skipping the hook and discovery. The customer stated they had no current need and would call if one arose, and the agent ended the call.\"}",
  "error": null,
  "latency_ms": 26232,
  "input_tokens": 2841,
  "output_tokens": 694,
  "created_at": "2026-09-25 11:53:48",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.785,
  "agent_talk_sec": 16.4,
  "customer_talk_sec": 4.5,
  "dead_air_sec": 28.1,
  "longest_monologue_sec": 7.6,
  "agent_wpm": 193.9,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 53,
  "words_customer": 22,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178973257651",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 3.8,
      "text_en": "Hello, Mr. Dharmesh Makwana from Chunilal Brothers?",
      "text_native": "Hello, Mr. Dharmesh Makwana from Chunilal Brothers?"
    },
    {
      "ucid": "21112178973257651",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.73,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178973257651",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 8.54,
      "text_en": "Dharmesh ji, this is Sudeep speaking, from JSW One, Jindal Steel.",
      "text_native": "धर्मेश जी, ये सुदीप बोल रहा हूं, JSW One से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178973257651",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.44,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178973257651",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.64,
      "end_s": 14.0,
      "text_en": "Your company was registered on our portal, sir, this was a follow-up call regarding steel procurement.",
      "text_native": "ये आपकी कंपनी रजिस्टर्ड थी सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।"
    },
    {
      "ucid": "21112178973257651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 17.23,
      "text_en": "Do you have any requirement for PPGL coil or sheet, sir?",
      "text_native": "कुछ PPGL कॉइल में या शीट में कुछ रिक्वायरमेंट है सर आपको?"
    },
    {
      "ucid": "21112178973257651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.63,
      "end_s": 18.94,
      "text_en": "Right now there is nothing like that.",
      "text_native": "अभी तो नहीं है वैसा कुछ।"
    },
    {
      "ucid": "21112178973257651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.14,
      "end_s": 19.7,
      "text_en": "Yes? Sorry?",
      "text_native": "हां? Sorry?"
    },
    {
      "ucid": "21112178973257651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 22.04,
      "text_en": "No, next time there is a requirement, I will call you.",
      "text_native": "नहीं, अभी नेक्स्ट टाइम होगा तो आपको कॉल करूंगा।"
    },
    {
      "ucid": "21112178973257651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.24,
      "end_s": 24.0,
      "text_en": "Okay, okay, okay. Thank you.",
      "text_native": "Okay, okay, okay. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973257651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178973257651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178973257651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178973257651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted and the call ended quickly."
    },
    {
      "ucid": "21112178973257651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for PPGL coil or sheet, sir?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary intent of this step."
    },
    {
      "ucid": "21112178973257651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay, okay. Thank you.",
      "comment": "The agent accepted the customer's vague promise to call back and did not establish a specific, committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}