Call 21112178973240361 2026-09-18 · sudeeps · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Marathi | 22 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.31
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Just tell me the rate, sir, tell me the rate so I can call you.
did well
Closure with next step
Yes, I will send you a WhatsApp message right after this call. ... I will call you then, sir, around the 28th.
Summary
The customer has a requirement for approximately 3.5 tons of 20 gauge GI sheets, needed in about eight days. The agent skipped discovery, captured partial requirement details, and agreed to send a rate via WhatsApp. A follow-up call was scheduled for a specific date.
Coaching
You missed the discovery step entirely. Before asking for a requirement, ask about their business (what they make, monthly volume) to build rapport and tailor your pitch.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, this is Vijay speaking from JSW One. Your company, Mauli Krupa Enterprises, was registered on the portal, sir. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel? The agent did not provide a supply or price hook, instead moving directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | GI sheet. किती quantity आहे? The agent captured some requirement details (product, thickness, qty, timeline) but missed critical information like grade, width, and location needed for a firm quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Yes, I will send you a WhatsApp message right after this call. ... I will call you then, sir, around the 28th. The agent committed to two next steps: sending a rate via WhatsApp and scheduling a specific follow-up call. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Just tell me the rate, sir, tell me the rate so I can call you. |
Yes, I will send you a WhatsApp message right after this call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.664 | 24.5s | 12.4s | 35.1s | 9.2s | 298.8 | 0 | 13 | 9 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.8s
Hello. Uh Ganesh sir?
हॅलो. अह गणेश सर?
agent
2.4s
Hello, this is Vijay speaking from JSW One. Your company, Mauli Krupa Enterprises, was registered on the portal, sir.
नमस्कार, विजय बोलतोय JSW One मधून. तुमची कंपनी माऊली कृपा एंटरप्राइजेस रजिस्टर्ड होती सर पोर्टलवर.
agent
6.8s
I had called regarding a tin purchase, sir.
टीन परचेस संदर्भात फोन केला होता सर तुम्हाला.
agent
9.3s
Do you have any requirement for steel?
काही आहे का रिक्वायरमेंट स्टीलमध्ये?
customer
11.3s
Sir, we need GI sheet, GI sheet.
सर आपल्याला GI sheet पाहिजे, GI sheet.
agent
13.3s
GI sheet. What is the quantity?
GI sheet. किती quantity आहे?
customer
14.8s
Our sir, look, I'll tell you in pieces, we need 200 sheets.
आपले साहेब आपल्याला बघा, तुम्हाला नगवर सांगतो, आपल्याला पाहिजेत २०० शीट पाहिजेत.
agent
18.4s
200 sheets means that would be approximately 300...
२०० शीट म्हणजे ते साधारणतः ३००...
customer
20.0s
20 gauge.
agent
20.6s
It will become three, three and a half tons. Correct?
तीन साडेतीन टन होऊन जाईल ते. बरोबर?
customer
22.8s
Correct.
बरोबर.
agent
23.6s
Okay. When are you planning to buy, sir? Is it an immediate requirement or do you just need the price?
अच्छा. कधी प्लॅनिंग करताय सर घ्यायचं? इमिजेट रिक्वायरमेंट आहे की प्राईस पाहिजे फक्त?
customer
26.4s
We need it after about eight days, after eight days.
ते आपल्याला एक आठ दिवसानंतर पाहिजे, आठ दिवसानंतर.
agent
28.5s
What are you saying?
काय बोलताय?
customer
29.2s
After eight days, after eight days.
आठ दिवसांनी, आठ दिवसांनी.
agent
30.4s
After eight days. Okay okay okay. So today is the 18th.
आठ दिवसांनी. ओके ओके ओके. म्हणजे आज तुमची आली १८ तारीख.
agent
33.2s
I will call you then, sir, around the 28th. Okay?
मी करतो तुम्हाला फोन सर मग एक २८ तारखेला. ओके?
customer
35.3s
Just tell me the rate, sir, tell me the rate so I can call you.
रेट रेट सांगा फक्त साहेब मला, रेट सांगा म्हणजे तुम्हाला कॉल करायला.
agent
37.8s
Yes, I will send you a WhatsApp message right after this call. Hmm?
हा मी तुम्हाला WhatsApp पाठवतो टाकतो लगेच या कॉल नंतर. हं?
customer
40.2s
Send it, send it.
टाका टाका.
agent
41.1s
Yes, yes.
हो हो.