{
  "ucid": "21112178973240361",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:23:23",
  "end_time": "2026-09-18 17:24:35",
  "duration_sec": 72,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd1c4ceed593c129c0601f53843b5ce1f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1354,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973240361__DIAd1c4ceed593c129c0601f53843b5ce1f.mp3",
  "audio_bytes": 189216,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 63.072,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello. Uh Ganesh sir?   (हॅलो. अह गणेश सर?)\n[2s] AGENT: Hello, this is Vijay speaking from JSW One. Your company, Mauli Krupa Enterprises, was registered on the portal, sir.   (नमस्कार, विजय बोलतोय JSW One मधून. तुमची कंपनी माऊली कृपा एंटरप्राइजेस रजिस्टर्ड होती सर पोर्टलवर.)\n[7s] AGENT: I had called regarding a tin purchase, sir.   (टीन परचेस संदर्भात फोन केला होता सर तुम्हाला.)\n[9s] AGENT: Do you have any requirement for steel?   (काही आहे का रिक्वायरमेंट स्टीलमध्ये?)\n[11s] CUSTOMER: Sir, we need GI sheet, GI sheet.   (सर आपल्याला GI sheet पाहिजे, GI sheet.)\n[13s] AGENT: GI sheet. What is the quantity?   (GI sheet. किती quantity आहे?)\n[15s] CUSTOMER: Our sir, look, I'll tell you in pieces, we need 200 sheets.   (आपले साहेब आपल्याला बघा, तुम्हाला नगवर सांगतो, आपल्याला पाहिजेत २०० शीट पाहिजेत.)\n[18s] AGENT: 200 sheets means that would be approximately 300...   (२०० शीट म्हणजे ते साधारणतः ३००...)\n[20s] CUSTOMER: 20 gauge.\n[21s] AGENT: It will become three, three and a half tons. Correct?   (तीन साडेतीन टन होऊन जाईल ते. बरोबर?)\n[23s] CUSTOMER: Correct.   (बरोबर.)\n[24s] AGENT: Okay. When are you planning to buy, sir? Is it an immediate requirement or do you just need the price?   (अच्छा. कधी प्लॅनिंग करताय सर घ्यायचं? इमिजेट रिक्वायरमेंट आहे की प्राईस पाहिजे फक्त?)\n[26s] CUSTOMER: We need it after about eight days, after eight days.   (ते आपल्याला एक आठ दिवसानंतर पाहिजे, आठ दिवसानंतर.)\n[28s] AGENT: What are you saying?   (काय बोलताय?)\n[29s] CUSTOMER: After eight days, after eight days.   (आठ दिवसांनी, आठ दिवसांनी.)\n[30s] AGENT: After eight days. Okay okay okay. So today is the 18th.   (आठ दिवसांनी. ओके ओके ओके. म्हणजे आज तुमची आली १८ तारीख.)\n[33s] AGENT: I will call you then, sir, around the 28th. Okay?   (मी करतो तुम्हाला फोन सर मग एक २८ तारखेला. ओके?)\n[35s] CUSTOMER: Just tell me the rate, sir, tell me the rate so I can call you.   (रेट रेट सांगा फक्त साहेब मला, रेट सांगा म्हणजे तुम्हाला कॉल करायला.)\n[38s] AGENT: Yes, I will send you a WhatsApp message right after this call. Hmm?   (हा मी तुम्हाला WhatsApp पाठवतो टाकतो लगेच या कॉल नंतर. हं?)\n[40s] CUSTOMER: Send it, send it.   (टाका टाका.)\n[41s] AGENT: Yes, yes.   (हो हो.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You missed the discovery step entirely. Before asking for a requirement, ask about their business (what they make, monthly volume) to build rapport and tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer has a requirement for approximately 3.5 tons of 20 gauge GI sheets, needed in about eight days. The agent skipped discovery, captured partial requirement details, and agreed to send a rate via WhatsApp. A follow-up call was scheduled for a specific date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, this is Vijay speaking from JSW One. Your company, Mauli Krupa Enterprises, was registered on the portal, sir.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel?\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched, as no discovery was done to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"GI sheet. किती quantity आहे?\", \"comment\": \"The agent captured some requirement details (product, thickness, qty, timeline) but missed critical information like grade, width, and location needed for a firm quote.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, I will send you a WhatsApp message right after this call. ... I will call you then, sir, around the 28th.\", \"comment\": \"The agent committed to two next steps: sending a rate via WhatsApp and scheduling a specific follow-up call.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the discovery step entirely. Before asking for a requirement, ask about their business (what they make, monthly volume) to build rapport and tailor your pitch.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Just tell me the rate, sir, tell me the rate so I can call you.\", \"response\": \"Yes, I will send you a WhatsApp message right after this call.\"}], \"call_summary\": \"The customer has a requirement for approximately 3.5 tons of 20 gauge GI sheets, needed in about eight days. The agent skipped discovery, captured partial requirement details, and agreed to send a rate via WhatsApp. A follow-up call was scheduled for a specific date.\"}",
  "error": null,
  "latency_ms": 33322,
  "input_tokens": 3283,
  "output_tokens": 843,
  "created_at": "2026-09-25 11:54:02",
  "sentiment": "positive",
  "sentiment_score": 0.308,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.664,
  "agent_talk_sec": 24.5,
  "customer_talk_sec": 12.4,
  "dead_air_sec": 35.1,
  "longest_monologue_sec": 9.2,
  "agent_wpm": 298.8,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 9,
  "discovery_qs": 9,
  "words_agent": 122,
  "words_customer": 58,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973240361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.58,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178973240361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.76,
      "end_s": 2.08,
      "text_en": "Hello. Uh Ganesh sir?",
      "text_native": "हॅलो. अह गणेश सर?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.36,
      "end_s": 6.58,
      "text_en": "Hello, this is Vijay speaking from JSW One. Your company, Mauli Krupa Enterprises, was registered on the portal, sir.",
      "text_native": "नमस्कार, विजय बोलतोय JSW One मधून. तुमची कंपनी माऊली कृपा एंटरप्राइजेस रजिस्टर्ड होती सर पोर्टलवर."
    },
    {
      "ucid": "21112178973240361",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 8.86,
      "text_en": "I had called regarding a tin purchase, sir.",
      "text_native": "टीन परचेस संदर्भात फोन केला होता सर तुम्हाला."
    },
    {
      "ucid": "21112178973240361",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.26,
      "end_s": 10.88,
      "text_en": "Do you have any requirement for steel?",
      "text_native": "काही आहे का रिक्वायरमेंट स्टीलमध्ये?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.26,
      "end_s": 12.88,
      "text_en": "Sir, we need GI sheet, GI sheet.",
      "text_native": "सर आपल्याला GI sheet पाहिजे, GI sheet."
    },
    {
      "ucid": "21112178973240361",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.26,
      "end_s": 14.58,
      "text_en": "GI sheet. What is the quantity?",
      "text_native": "GI sheet. किती quantity आहे?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 18.08,
      "text_en": "Our sir, look, I'll tell you in pieces, we need 200 sheets.",
      "text_native": "आपले साहेब आपल्याला बघा, तुम्हाला नगवर सांगतो, आपल्याला पाहिजेत २०० शीट पाहिजेत."
    },
    {
      "ucid": "21112178973240361",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.44,
      "end_s": 20.0,
      "text_en": "200 sheets means that would be approximately 300...",
      "text_native": "२०० शीट म्हणजे ते साधारणतः ३००..."
    },
    {
      "ucid": "21112178973240361",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.6,
      "text_en": "20 gauge.",
      "text_native": "20 gauge."
    },
    {
      "ucid": "21112178973240361",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 22.54,
      "text_en": "It will become three, three and a half tons. Correct?",
      "text_native": "तीन साडेतीन टन होऊन जाईल ते. बरोबर?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.82,
      "end_s": 23.28,
      "text_en": "Correct.",
      "text_native": "बरोबर."
    },
    {
      "ucid": "21112178973240361",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 26.28,
      "text_en": "Okay. When are you planning to buy, sir? Is it an immediate requirement or do you just need the price?",
      "text_native": "अच्छा. कधी प्लॅनिंग करताय सर घ्यायचं? इमिजेट रिक्वायरमेंट आहे की प्राईस पाहिजे फक्त?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.4,
      "end_s": 28.26,
      "text_en": "We need it after about eight days, after eight days.",
      "text_native": "ते आपल्याला एक आठ दिवसानंतर पाहिजे, आठ दिवसानंतर."
    },
    {
      "ucid": "21112178973240361",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.46,
      "end_s": 28.98,
      "text_en": "What are you saying?",
      "text_native": "काय बोलताय?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.24,
      "end_s": 30.26,
      "text_en": "After eight days, after eight days.",
      "text_native": "आठ दिवसांनी, आठ दिवसांनी."
    },
    {
      "ucid": "21112178973240361",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.44,
      "end_s": 32.88,
      "text_en": "After eight days. Okay okay okay. So today is the 18th.",
      "text_native": "आठ दिवसांनी. ओके ओके ओके. म्हणजे आज तुमची आली १८ तारीख."
    },
    {
      "ucid": "21112178973240361",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 35.28,
      "text_en": "I will call you then, sir, around the 28th. Okay?",
      "text_native": "मी करतो तुम्हाला फोन सर मग एक २८ तारखेला. ओके?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 18,
      "speaker": "customer",
      "start_s": 35.3,
      "end_s": 37.58,
      "text_en": "Just tell me the rate, sir, tell me the rate so I can call you.",
      "text_native": "रेट रेट सांगा फक्त साहेब मला, रेट सांगा म्हणजे तुम्हाला कॉल करायला."
    },
    {
      "ucid": "21112178973240361",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 40.08,
      "text_en": "Yes, I will send you a WhatsApp message right after this call. Hmm?",
      "text_native": "हा मी तुम्हाला WhatsApp पाठवतो टाकतो लगेच या कॉल नंतर. हं?"
    },
    {
      "ucid": "21112178973240361",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.16,
      "end_s": 40.88,
      "text_en": "Send it, send it.",
      "text_native": "टाका टाका."
    },
    {
      "ucid": "21112178973240361",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.06,
      "end_s": 41.5,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973240361",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, this is Vijay speaking from JSW One. Your company, Mauli Krupa Enterprises, was registered on the portal, sir.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178973240361",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel?",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to asking for a requirement."
    },
    {
      "ucid": "21112178973240361",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178973240361",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched, as no discovery was done to identify customer needs."
    },
    {
      "ucid": "21112178973240361",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "GI sheet. किती quantity आहे?",
      "comment": "The agent captured some requirement details (product, thickness, qty, timeline) but missed critical information like grade, width, and location needed for a firm quote."
    },
    {
      "ucid": "21112178973240361",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, I will send you a WhatsApp message right after this call. ... I will call you then, sir, around the 28th.",
      "comment": "The agent committed to two next steps: sending a rate via WhatsApp and scheduling a specific follow-up call."
    }
  ],
  "objections": [
    {
      "ucid": "21112178973240361",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Just tell me the rate, sir, tell me the rate so I can call you.",
      "response": "Yes, I will send you a WhatsApp message right after this call."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}