Call 21112178973217011 2026-09-18 · Aditya Pandey · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +2/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply/price hook, instead jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
do you have any requirement for steel for this month?
Summary
The agent contacted a lead from a platform registration and immediately asked about their current steel requirement. The customer stated they had no need at the moment. The agent accepted this and ended the call without attempting any discovery or pitching.
Coaching
Instead of immediately asking for a requirement, start with a supply hook (e.g., 'We have immediate stock on GP coils in your area') to create interest before qualifying the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, namaste. I am Aditya Pandey calling from JSW One. Agent did not use the customer's name or ask if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply/price hook, instead jumping directly to a requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the initial requirement check. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for steel for this month? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if there's anything in the future, please let me know. This is a generic closing, not a specific, committed next step like a callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.763 heavy | 10.0s | 3.1s | 30.9s | 4.7s | 276.0 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.6s
Hello.
agent
2.6s
Hello sir, namaste. I am Aditya Pandey calling from JSW One.
Hello sir, namaste. Main Aditya Pandey bol raha tha JSW One se.
customer
5.9s
Yes, tell me.
हाँ जी बोलिए।
agent
6.8s
Sir, you had registered on our platform, I called regarding that, do you have any requirement for steel for this month?
सर जी हमारे platform पे registration हुआ था, उसी के regarding call किया था कि कुछ requirement थी सर steel में अभी इस के month के लिए?
customer
12.0s
No, not right now, brother.
नहीं, अभी नहीं है भैया।
agent
13.5s
No issue sir, if there's anything in the future, please let me know.
कोई issue नहीं सर, future में कुछ रहा तो बताइएगा।
customer
15.8s
Okay, okay.