{
  "ucid": "21112178973217011",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:19:30",
  "end_time": "2026-09-18 17:20:14",
  "duration_sec": 44,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4d64597983122b43597c706e13061e37.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1357,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973217011__DIA4d64597983122b43597c706e13061e37.mp3",
  "audio_bytes": 84024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.008,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Hello sir, namaste. I am Aditya Pandey calling from JSW One.   (Hello sir, namaste. Main Aditya Pandey bol raha tha JSW One se.)\n[6s] CUSTOMER: Yes, tell me.   (हाँ जी बोलिए।)\n[7s] AGENT: Sir, you had registered on our platform, I called regarding that, do you have any requirement for steel for this month?   (सर जी हमारे platform पे registration हुआ था, उसी के regarding call किया था कि कुछ requirement थी सर steel में अभी इस के month के लिए?)\n[12s] CUSTOMER: No, not right now, brother.   (नहीं, अभी नहीं है भैया।)\n[14s] AGENT: No issue sir, if there's anything in the future, please let me know.   (कोई issue नहीं सर, future में कुछ रहा तो बताइएगा।)\n[16s] CUSTOMER: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, start with a supply hook (e.g., 'We have immediate stock on GP coils in your area') to create interest before qualifying the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a platform registration and immediately asked about their current steel requirement. The customer stated they had no need at the moment. The agent accepted this and ended the call without attempting any discovery or pitching.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello sir, namaste. I am Aditya Pandey calling from JSW One.\", \"comment\": \"Agent did not use the customer's name or ask if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply/price hook, instead jumping directly to a requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress past the initial requirement check.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for steel for this month?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there's anything in the future, please let me know.\", \"comment\": \"This is a generic closing, not a specific, committed next step like a callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, start with a supply hook (e.g., 'We have immediate stock on GP coils in your area') to create interest before qualifying the customer.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a platform registration and immediately asked about their current steel requirement. The customer stated they had no need at the moment. The agent accepted this and ended the call without attempting any discovery or pitching.\"}",
  "error": null,
  "latency_ms": 33151,
  "input_tokens": 2764,
  "output_tokens": 679,
  "created_at": "2026-09-25 11:54:04",
  "sentiment": "positive",
  "sentiment_score": 0.38,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.763,
  "agent_talk_sec": 10.0,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 30.9,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 276.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 46,
  "words_customer": 11,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178973217011",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.48,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973217011",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973217011",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 5.5,
      "text_en": "Hello sir, namaste. I am Aditya Pandey calling from JSW One.",
      "text_native": "Hello sir, namaste. Main Aditya Pandey bol raha tha JSW One se."
    },
    {
      "ucid": "21112178973217011",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.86,
      "end_s": 6.5,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ जी बोलिए।"
    },
    {
      "ucid": "21112178973217011",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 11.5,
      "text_en": "Sir, you had registered on our platform, I called regarding that, do you have any requirement for steel for this month?",
      "text_native": "सर जी हमारे platform पे registration हुआ था, उसी के regarding call किया था कि कुछ requirement थी सर steel में अभी इस के month के लिए?"
    },
    {
      "ucid": "21112178973217011",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 13.2,
      "text_en": "No, not right now, brother.",
      "text_native": "नहीं, अभी नहीं है भैया।"
    },
    {
      "ucid": "21112178973217011",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 15.5,
      "text_en": "No issue sir, if there's anything in the future, please let me know.",
      "text_native": "कोई issue नहीं सर, future में कुछ रहा तो बताइएगा।"
    },
    {
      "ucid": "21112178973217011",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.5,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973217011",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello sir, namaste. I am Aditya Pandey calling from JSW One.",
      "comment": "Agent did not use the customer's name or ask if it was a good time to talk."
    },
    {
      "ucid": "21112178973217011",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply/price hook, instead jumping directly to a requirement check."
    },
    {
      "ucid": "21112178973217011",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated no current requirement."
    },
    {
      "ucid": "21112178973217011",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress past the initial requirement check."
    },
    {
      "ucid": "21112178973217011",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement for steel for this month?",
      "comment": "Agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178973217011",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there's anything in the future, please let me know.",
      "comment": "This is a generic closing, not a specific, committed next step like a callback or quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}