{
  "ucid": "21112178973209381",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:18:13",
  "end_time": "2026-09-18 17:19:14",
  "duration_sec": 61,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA24498fa305ecf57c130dd7b2743fdd59.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1358,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973209381__DIA24498fa305ecf57c130dd7b2743fdd59.mp3",
  "audio_bytes": 145368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 48.456,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[2s] AGENT: Pradnya Steel Industries?\n[4s] CUSTOMER: Yes.   (हाँ।)\n[5s] AGENT: Uh, Anukriti speaking from JSW One.   (अह, अनुकृति बात कर रही JSW One से।)\n[7s] CUSTOMER: Speak.   (बोल।)\n[8s] AGENT: Hello?\n[8s] CUSTOMER: Yes.   (हाँ।)\n[9s] AGENT: I wanted to know if you have any requirement in PPGI.   (ये कुछ PPGI में रिक्वायरमेंट है क्या जानना था आपका।)\n[12s] CUSTOMER: Where are you calling from?   (आप कहाँ से बात कर रहे हो?)\n[13s] AGENT: JSW, Jindal Steel.\n[15s] CUSTOMER: Are you calling from your end? Your online platform is there...   (अपने से बात कर रहे हो? आपका वो ऑनलाइन प्लेटफार्म है वहां पे...)\n[18s] AGENT: Yes, yes.   (हाँ हाँ।)\n[20s] CUSTOMER: Not right now, madam.   (अभी तो नहीं है मैडम।)\n[21s] AGENT: Not right now?   (अभी नहीं है?)\n[22s] CUSTOMER: No.   (नहीं।)\n[22s] AGENT: Okay. Let me know when you have a requirement, I will keep you on WhatsApp.   (ठीक है। जब रहेगा तब बताइए, मैं आपको WhatsApp करके रखती हूँ।)\n[26s] CUSTOMER: Okay.   (ठीक है।)\n[27s] AGENT: Okay, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: The customer's speech is slightly muffled at times, but generally understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always start your call by asking for permission to speak, then deliver your supply hook before asking for a requirement; this builds rapport and gives the customer a reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a manufacturing lead, Pradnya Steel Industries, and immediately asked for a requirement in PPGI without a proper opener or hook. The customer stated they had no current need. The agent ended the call by offering to connect on WhatsApp, without attempting any discovery.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified the company and herself but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was attempted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to know if you have any requirement in PPGI.\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step offered, 'I will keep you on WhatsApp', is not a specific, committed action like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start your call by asking for permission to speak, then deliver your supply hook before asking for a requirement; this builds rapport and gives the customer a reason to engage.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a manufacturing lead, Pradnya Steel Industries, and immediately asked for a requirement in PPGI without a proper opener or hook. The customer stated they had no current need. The agent ended the call by offering to connect on WhatsApp, without attempting any discovery.\"}",
  "error": null,
  "latency_ms": 28493,
  "input_tokens": 2939,
  "output_tokens": 683,
  "created_at": "2026-09-25 11:54:05",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.631,
  "agent_talk_sec": 14.0,
  "customer_talk_sec": 8.2,
  "dead_air_sec": 38.8,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 205.7,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 48,
  "words_customer": 27,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973209381",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.48,
      "end_s": 0.98,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973209381",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973209381",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.18,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973209381",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 3.6,
      "text_en": "Pradnya Steel Industries?",
      "text_native": "Pradnya Steel Industries?"
    },
    {
      "ucid": "21112178973209381",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.2,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 6.8,
      "text_en": "Uh, Anukriti speaking from JSW One.",
      "text_native": "अह, अनुकृति बात कर रही JSW One से।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.4,
      "text_en": "Speak.",
      "text_native": "बोल।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 8.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178973209381",
      "idx": 8,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 8.7,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 9,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 11.5,
      "text_en": "I wanted to know if you have any requirement in PPGI.",
      "text_native": "ये कुछ PPGI में रिक्वायरमेंट है क्या जानना था आपका।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 10,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 13.0,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहाँ से बात कर रहे हो?"
    },
    {
      "ucid": "21112178973209381",
      "idx": 11,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 14.5,
      "text_en": "JSW, Jindal Steel.",
      "text_native": "JSW, Jindal Steel."
    },
    {
      "ucid": "21112178973209381",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 18.2,
      "text_en": "Are you calling from your end? Your online platform is there...",
      "text_native": "अपने से बात कर रहे हो? आपका वो ऑनलाइन प्लेटफार्म है वहां पे..."
    },
    {
      "ucid": "21112178973209381",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 18.7,
      "text_en": "Yes, yes.",
      "text_native": "हाँ हाँ।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 20.8,
      "text_en": "Not right now, madam.",
      "text_native": "अभी तो नहीं है मैडम।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 15,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 21.8,
      "text_en": "Not right now?",
      "text_native": "अभी नहीं है?"
    },
    {
      "ucid": "21112178973209381",
      "idx": 16,
      "speaker": "customer",
      "start_s": 21.9,
      "end_s": 22.2,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 17,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 26.0,
      "text_en": "Okay. Let me know when you have a requirement, I will keep you on WhatsApp.",
      "text_native": "ठीक है। जब रहेगा तब बताइए, मैं आपको WhatsApp करके रखती हूँ।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 18,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 26.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178973209381",
      "idx": 19,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 28.0,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973209381",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified the company and herself but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178973209381",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178973209381",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178973209381",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was attempted."
    },
    {
      "ucid": "21112178973209381",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I wanted to know if you have any requirement in PPGI.",
      "comment": "The agent successfully asked if a current requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "21112178973209381",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step offered, 'I will keep you on WhatsApp', is not a specific, committed action like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}