Call 21112178973121952 2026-09-18 · dhruv · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement for sheet metals, etc.?
Summary
The agent contacted a steel industry customer, confirmed their identity, and immediately asked if they had a requirement for sheet metals. The customer stated they had no current requirement, and the agent ended the call after a passive closing statement. The call did not progress to discovery or a pitch.
Coaching
You missed the critical opening steps: always ask for permission to speak and then deliver a strong supply or price hook to create interest *before* asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for sheet metals, etc.? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent used a passive closing ("let me know") instead of setting a specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.711 | 8.6s | 3.5s | 34.9s | 2.5s | 272.1 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.6s
Hello.
customer
3.2s
Hello.
agent
4.0s
Sir, I am speaking from JSW.
सर JSW से बात कर रहा हूं।
customer
5.7s
Yes, tell me.
हां बोलिए।
agent
6.4s
I am speaking with Avtar Steel Industries, right?
Avtar Steel Industries में बात हो रही है ना मेरी?
customer
8.4s
Yes.
हां जी।
agent
9.2s
Uh sir, do you have any requirement for sheet metals, etc.?
अह सर कुछ requirement में है सर sheet metals वगेरा में?
customer
12.3s
No, not right now.
नहीं, अभी तो नहीं है।
agent
13.8s
Understood sir. If there is anything, please let me know, sir.
Understood sir. कुछ रहता है तो please बताइएगा सर।
customer
16.2s
Yes, okay.
हां, ठीक है।
agent
17.2s
Yes.
हां।
customer
18.2s
Yes.
हां।
agent
18.9s
Okay.