{
  "ucid": "21112178973121952",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:03:39",
  "end_time": "2026-09-18 17:04:26",
  "duration_sec": 47,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA46f889b1d38bb0ea92c3954a9fc18f8b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1363,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973121952__DIA46f889b1d38bb0ea92c3954a9fc18f8b.mp3",
  "audio_bytes": 77112,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 25.704,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Sir, I am speaking from JSW.   (सर JSW से बात कर रहा हूं।)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[6s] AGENT: I am speaking with Avtar Steel Industries, right?   (Avtar Steel Industries में बात हो रही है ना मेरी?)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Uh sir, do you have any requirement for sheet metals, etc.?   (अह सर कुछ requirement में है सर sheet metals वगेरा में?)\n[12s] CUSTOMER: No, not right now.   (नहीं, अभी तो नहीं है।)\n[14s] AGENT: Understood sir. If there is anything, please let me know, sir.   (Understood sir. कुछ रहता है तो please बताइएगा सर।)\n[16s] CUSTOMER: Yes, okay.   (हां, ठीक है।)\n[17s] AGENT: Yes.   (हां।)\n[18s] CUSTOMER: Yes.   (हां।)\n[19s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter, but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the critical opening steps: always ask for permission to speak and then deliver a strong supply or price hook to create interest *before* asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a steel industry customer, confirmed their identity, and immediately asked if they had a requirement for sheet metals. The customer stated they had no current requirement, and the agent ended the call after a passive closing statement. The call did not progress to discovery or a pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if it was a good time to talk before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, do you have any requirement for sheet metals, etc.?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a passive closing (\\\"let me know\\\") instead of setting a specific next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the critical opening steps: always ask for permission to speak and then deliver a strong supply or price hook to create interest *before* asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a steel industry customer, confirmed their identity, and immediately asked if they had a requirement for sheet metals. The customer stated they had no current requirement, and the agent ended the call after a passive closing statement. The call did not progress to discovery or a pitch.\"}",
  "error": null,
  "latency_ms": 34996,
  "input_tokens": 2826,
  "output_tokens": 662,
  "created_at": "2026-09-25 11:54:30",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.711,
  "agent_talk_sec": 8.6,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 34.9,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 272.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 39,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973121952",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.28,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973121952",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.63,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973121952",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.23,
      "end_s": 3.63,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178973121952",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.03,
      "end_s": 5.3,
      "text_en": "Sir, I am speaking from JSW.",
      "text_native": "सर JSW से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.73,
      "end_s": 6.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 8.1,
      "text_en": "I am speaking with Avtar Steel Industries, right?",
      "text_native": "Avtar Steel Industries में बात हो रही है ना मेरी?"
    },
    {
      "ucid": "21112178973121952",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 8.8,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 11.7,
      "text_en": "Uh sir, do you have any requirement for sheet metals, etc.?",
      "text_native": "अह सर कुछ requirement में है सर sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178973121952",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 13.3,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी तो नहीं है।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 16.0,
      "text_en": "Understood sir. If there is anything, please let me know, sir.",
      "text_native": "Understood sir. कुछ रहता है तो please बताइएगा सर।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 16.8,
      "text_en": "Yes, okay.",
      "text_native": "हां, ठीक है।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 17.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 18.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973121952",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 19.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178973121952",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if it was a good time to talk before proceeding."
    },
    {
      "ucid": "21112178973121952",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178973121952",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated no current requirement."
    },
    {
      "ucid": "21112178973121952",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178973121952",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, do you have any requirement for sheet metals, etc.?",
      "comment": "Agent successfully asked for a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178973121952",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a passive closing (\"let me know\") instead of setting a specific next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}