Call 21112178973058622 2026-09-18 · Sajal Bhaskar · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Right now sir, is there any requirement in Humble Industries?
Summary
The agent called Humble Industries and, after a brief introduction, immediately asked if they had a requirement. The customer stated they had no requirement at the moment, and the call ended. No discovery was conducted or next steps were established.
Coaching
Instead of immediately asking for a requirement, open the call with a compelling hook (e.g., price or availability) to give the customer a reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Right now sir, is there any requirement in Humble Industries? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was proposed or agreed upon as the call ended abruptly. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.755 heavy | 7.4s | 2.4s | 33.2s | 4.1s | 275.7 | 0 | 3 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Your call has been
customer
2.6s
Hello?
agent
3.6s
Hello, am I speaking with Humble Industries?
Hello, Humble Industries से बात कर रहे?
customer
5.4s
Yes, yes.
हांजी हांजी।
agent
6.0s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
8.0s
Yes, hello.
हांजी नमस्कार जी।
agent
8.9s
Right now sir, is there any requirement in Humble Industries? It has been, I mean, registered for a long time.
अभी सर जी कोई requirement है Humble Industries में? काफी टाइम से मतलब registered है ये।
customer
13.5s
No sir, no.
नहीं जी नहीं।