{
  "ucid": "21112178973058622",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 16:53:06",
  "end_time": "2026-09-18 16:53:49",
  "duration_sec": 43,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Not_Answered",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3533094814dc8e15d2e3bd21f2576f5d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1368,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973058622__DIA3533094814dc8e15d2e3bd21f2576f5d.mp3",
  "audio_bytes": 57024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.008,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Your call has been\n[3s] CUSTOMER: Hello?\n[4s] AGENT: Hello, am I speaking with Humble Industries?   (Hello, Humble Industries से बात कर रहे?)\n[5s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[6s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[8s] CUSTOMER: Yes, hello.   (हांजी नमस्कार जी।)\n[9s] AGENT: Right now sir, is there any requirement in Humble Industries? It has been, I mean, registered for a long time.   (अभी सर जी कोई requirement है Humble Industries में? काफी टाइम से मतलब registered है ये।)\n[13s] CUSTOMER: No sir, no.   (नहीं जी नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's side but does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, open the call with a compelling hook (e.g., price or availability) to give the customer a reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Humble Industries and, after a brief introduction, immediately asked if they had a requirement. The customer stated they had no requirement at the moment, and the call ended. No discovery was conducted or next steps were established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW One, but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Right now sir, is there any requirement in Humble Industries?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was proposed or agreed upon as the call ended abruptly.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, open the call with a compelling hook (e.g., price or availability) to give the customer a reason to continue the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Humble Industries and, after a brief introduction, immediately asked if they had a requirement. The customer stated they had no requirement at the moment, and the call ended. No discovery was conducted or next steps were established.\"}",
  "error": null,
  "latency_ms": 29178,
  "input_tokens": 2732,
  "output_tokens": 648,
  "created_at": "2026-09-25 11:54:36",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.755,
  "agent_talk_sec": 7.4,
  "customer_talk_sec": 2.4,
  "dead_air_sec": 33.2,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 275.7,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 34,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178973058622",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 1.51,
      "text_en": "Your call has been",
      "text_native": "Your call has been"
    },
    {
      "ucid": "21112178973058622",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178973058622",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 5.18,
      "text_en": "Hello, am I speaking with Humble Industries?",
      "text_native": "Hello, Humble Industries से बात कर रहे?"
    },
    {
      "ucid": "21112178973058622",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.36,
      "end_s": 5.9,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178973058622",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 7.7,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178973058622",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.99,
      "end_s": 8.67,
      "text_en": "Yes, hello.",
      "text_native": "हांजी नमस्कार जी।"
    },
    {
      "ucid": "21112178973058622",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.88,
      "end_s": 12.98,
      "text_en": "Right now sir, is there any requirement in Humble Industries? It has been, I mean, registered for a long time.",
      "text_native": "अभी सर जी कोई requirement है Humble Industries में? काफी टाइम से मतलब registered है ये।"
    },
    {
      "ucid": "21112178973058622",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.46,
      "end_s": 14.18,
      "text_en": "No sir, no.",
      "text_native": "नहीं जी नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973058622",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW One, but did not ask for permission to speak."
    },
    {
      "ucid": "21112178973058622",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178973058622",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no requirement."
    },
    {
      "ucid": "21112178973058622",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178973058622",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Right now sir, is there any requirement in Humble Industries?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178973058622",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was proposed or agreed upon as the call ended abruptly."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}