Call 21112178973016651 2026-09-18 · sudeeps · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +2/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the company but failed to ask for permission to speak, instead jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, instead moving directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, procurement volume, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for steel right now, madam? Steel, steel? In CR and GP material?
Summary
The agent called a contact from a portal registration. After a brief introduction, the agent immediately asked if there was a current requirement for CR or GP steel. The customer stated they had no requirement at the moment but would inform the agent if one arose, and the call ended.
Coaching
You skipped the hook and discovery entirely, jumping straight to asking for a requirement, which gives the customer no reason to engage. Always build value with a hook before you try to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Madam, Sudeep speaking from JSW One MSME, Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding steel procurement. The agent identified themselves and the company but failed to ask for permission to speak, instead jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel right now, madam? Steel, steel? The agent did not provide a supply or price hook to create interest, instead moving directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, procurement volume, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was terminated early. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel right now, madam? Steel, steel? In CR and GP material? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay, sure. Alright, thank you. The agent did not establish a concrete next step, such as a specific callback date, and accepted the customer's vague 'I will let you know'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.739 heavy | 13.6s | 4.8s | 29.6s | 6.2s | 260.3 | 0 | 7 | 5 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हॅलो
agent
0.9s
Durga Industries?
दुर्गा इंडस्ट्रीज?
customer
2.1s
Yes yes, tell me.
हां हां, बोलिए।
agent
2.9s
Madam, Sudeep speaking from JSW One MSME, Jindal Steel.
मैडम, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
6.2s
Yes, yes.
हां हां।
agent
6.8s
Your company was registered on our portal, this was a follow-up call regarding steel procurement.
ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।
agent
10.0s
Do you have any requirement for steel right now, madam? Steel, steel?
स्टील में अभी कुछ रिक्वायरमेंट है मैडम आपका? स्टील, स्टील?
agent
12.3s
In CR and GP material?
CR and GP मटेरियल में?
customer
13.7s
No no, not right now.
नहीं नहीं, अभी तो नहीं है।
agent
15.1s
Okay. When can the requirement come, madam? Any idea?
ओके। कब तक आ सकती है मैडम रिक्वायरमेंट? एनी आईडिया?
customer
17.3s
I have no idea. If it comes now, I will let you know.
कुछ आईडिया नहीं है। अभी अगर आएगी तो मैं बताती हूं।
agent
19.7s
Okay okay, sure. Alright, thank you.
ओके ओके, श्योर। ठीक है, थैंक यू।